EP2350956A4 - Mining interactions to manage customer experience throughout a customer service lifecycle - Google Patents

Mining interactions to manage customer experience throughout a customer service lifecycle

Info

Publication number
EP2350956A4
EP2350956A4 EP09822806.7A EP09822806A EP2350956A4 EP 2350956 A4 EP2350956 A4 EP 2350956A4 EP 09822806 A EP09822806 A EP 09822806A EP 2350956 A4 EP2350956 A4 EP 2350956A4
Authority
EP
European Patent Office
Prior art keywords
customer
manage
service lifecycle
experience throughout
customer service
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP09822806.7A
Other languages
German (de)
French (fr)
Other versions
EP2350956A2 (en
Inventor
Pallipuram V Kannan
Mohit Jain
Ravi Vijayaraghavan
Ponnusamy Sam Albert
Vijayalakshmi Amudhan
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
24/7 Customer Inc
Original Assignee
24/7 Customer Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=42120008&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=EP2350956(A4) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Priority claimed from US12/392,058 external-priority patent/US9129290B2/en
Application filed by 24/7 Customer Inc filed Critical 24/7 Customer Inc
Publication of EP2350956A2 publication Critical patent/EP2350956A2/en
Publication of EP2350956A4 publication Critical patent/EP2350956A4/en
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06398—Performance of employee with respect to a job function
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • General Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • Marketing (AREA)
  • Finance (AREA)
  • Game Theory and Decision Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Educational Administration (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
EP09822806.7A 2008-10-23 2009-10-23 Mining interactions to manage customer experience throughout a customer service lifecycle Ceased EP2350956A4 (en)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US10795508P 2008-10-23 2008-10-23
US10868208P 2008-10-27 2008-10-27
US12/392,058 US9129290B2 (en) 2006-02-22 2009-02-24 Apparatus and method for predicting customer behavior
US12/604,252 US8396741B2 (en) 2006-02-22 2009-10-22 Mining interactions to manage customer experience throughout a customer service lifecycle
PCT/US2009/061924 WO2010048557A2 (en) 2008-10-23 2009-10-23 Mining interactions to manage customer experience throughout a customer service lifecycle

Publications (2)

Publication Number Publication Date
EP2350956A2 EP2350956A2 (en) 2011-08-03
EP2350956A4 true EP2350956A4 (en) 2014-01-08

Family

ID=42120008

Family Applications (1)

Application Number Title Priority Date Filing Date
EP09822806.7A Ceased EP2350956A4 (en) 2008-10-23 2009-10-23 Mining interactions to manage customer experience throughout a customer service lifecycle

Country Status (3)

Country Link
US (1) US8396741B2 (en)
EP (1) EP2350956A4 (en)
WO (1) WO2010048557A2 (en)

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Also Published As

Publication number Publication date
EP2350956A2 (en) 2011-08-03
US20100138282A1 (en) 2010-06-03
WO2010048557A3 (en) 2010-07-29
US8396741B2 (en) 2013-03-12
WO2010048557A2 (en) 2010-04-29

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