EP2661865A4 - Consumer electronic registration, control and support concierge device and method - Google Patents

Consumer electronic registration, control and support concierge device and method

Info

Publication number
EP2661865A4
EP2661865A4 EP12731950.7A EP12731950A EP2661865A4 EP 2661865 A4 EP2661865 A4 EP 2661865A4 EP 12731950 A EP12731950 A EP 12731950A EP 2661865 A4 EP2661865 A4 EP 2661865A4
Authority
EP
European Patent Office
Prior art keywords
control
consumer electronic
electronic registration
concierge device
support
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP12731950.7A
Other languages
German (de)
French (fr)
Other versions
EP2661865A2 (en
Inventor
Robert Stepanian
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nexstep Inc
Original Assignee
Nexstep Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nexstep Inc filed Critical Nexstep Inc
Priority to EP17000077.2A priority Critical patent/EP3174269A1/en
Publication of EP2661865A2 publication Critical patent/EP2661865A2/en
Publication of EP2661865A4 publication Critical patent/EP2661865A4/en
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L12/2823—Reporting information sensed by appliance or service execution status of appliance services in a home automation network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
    • H04L67/125—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks involving control of end-device applications over a network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/72409—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by interfacing with external accessories
    • H04M1/72415—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by interfacing with external accessories for remote control of appliances
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H04M7/0066—Details of access arrangements to the networks
    • H04M7/0069—Details of access arrangements to the networks comprising a residential gateway, e.g. those which provide an adapter for POTS or ISDN terminals

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Development Economics (AREA)
  • Automation & Control Theory (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • Accounting & Taxation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Health & Medical Sciences (AREA)
  • Entrepreneurship & Innovation (AREA)
  • General Health & Medical Sciences (AREA)
  • Game Theory and Decision Science (AREA)
  • Medical Informatics (AREA)
  • Computing Systems (AREA)
  • Human Computer Interaction (AREA)
  • Telephonic Communication Services (AREA)
  • Selective Calling Equipment (AREA)
  • Computer And Data Communications (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
  • Telephone Function (AREA)
EP12731950.7A 2011-01-05 2012-01-05 Consumer electronic registration, control and support concierge device and method Ceased EP2661865A4 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP17000077.2A EP3174269A1 (en) 2011-01-05 2012-01-05 Consumer electronic registration, control and support concierge device and method

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US201161430103P 2011-01-05 2011-01-05
US201161430099P 2011-01-05 2011-01-05
US201161530370P 2011-09-01 2011-09-01
US201161561732P 2011-11-18 2011-11-18
PCT/US2012/020363 WO2012094520A2 (en) 2011-01-04 2012-01-05 Consumer electronic registration, control and support concierge device and method

Related Child Applications (1)

Application Number Title Priority Date Filing Date
EP17000077.2A Division EP3174269A1 (en) 2011-01-05 2012-01-05 Consumer electronic registration, control and support concierge device and method

Publications (2)

Publication Number Publication Date
EP2661865A2 EP2661865A2 (en) 2013-11-13
EP2661865A4 true EP2661865A4 (en) 2014-10-08

Family

ID=46458055

Family Applications (2)

Application Number Title Priority Date Filing Date
EP12731950.7A Ceased EP2661865A4 (en) 2011-01-05 2012-01-05 Consumer electronic registration, control and support concierge device and method
EP17000077.2A Ceased EP3174269A1 (en) 2011-01-05 2012-01-05 Consumer electronic registration, control and support concierge device and method

Family Applications After (1)

Application Number Title Priority Date Filing Date
EP17000077.2A Ceased EP3174269A1 (en) 2011-01-05 2012-01-05 Consumer electronic registration, control and support concierge device and method

Country Status (4)

Country Link
EP (2) EP2661865A4 (en)
JP (6) JP5563168B2 (en)
CN (3) CN108494883B (en)
WO (1) WO2012094520A2 (en)

Families Citing this family (31)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP2661865A4 (en) * 2011-01-05 2014-10-08 Nexstep Inc Consumer electronic registration, control and support concierge device and method
US9183564B2 (en) * 2012-06-29 2015-11-10 Yahoo! Inc. Framework for marketplace analysis
CN102769619A (en) * 2012-07-20 2012-11-07 南京小网科技有限责任公司 Method for automatically registering intelligent home appliance in network by one key
JP5714546B2 (en) * 2012-09-24 2015-05-07 株式会社オプティム Operator system, remote support method, and program for operator system
US9900171B2 (en) * 2013-02-25 2018-02-20 Qualcomm Incorporated Methods to discover, configure, and leverage relationships in internet of things (IoT) networks
DE102013219054A1 (en) 2013-09-23 2015-03-26 BSH Bosch und Siemens Hausgeräte GmbH A method of connecting a home appliance to a home wireless network, computer program product, portable communication terminal, and home appliance
US20160371971A1 (en) * 2014-02-25 2016-12-22 Lenard Zoltan Pasztor Process and Schematic for Operating Electronic Devices By Remote Control and for Collecting, Utilising, and Transmitting the Operating Parameters of Such Devices for the Purposes of Analysis
PL3114884T3 (en) 2014-03-07 2020-05-18 Ubiquiti Inc. Cloud device authentication and identification
CN103901867A (en) * 2014-04-17 2014-07-02 王洪波 Intelligent home control system based on cloud service
CN109905842B (en) 2014-06-30 2020-11-17 优倍快公司 Method for determining radio transmission characteristics
KR102217238B1 (en) 2014-07-23 2021-02-18 엘지전자 주식회사 Remote controller and operating method thereof
DE112014006847T5 (en) * 2014-07-31 2017-04-13 Mitsubishi Electric Corporation Control and home system
PL3187002T3 (en) 2014-08-31 2021-11-08 Ubiquiti Inc. Methods and apparatuses for monitoring and improving wireless network health
CN106796692A (en) * 2014-09-29 2017-05-31 惠普发展公司，有限责任合伙企业 Technical support is provided a user with via wearable computing devices
CN104539820B (en) * 2014-12-01 2017-05-03 张忠义 Virtual input method
CN105893831B (en) * 2014-12-19 2019-05-21 深圳市瑞捷恩科技有限公司 A kind of ip intelligent peripherals device carries out the control method of Product Validation
CN104580207B (en) 2015-01-04 2019-03-19 华为技术有限公司 Method, device and repeater for forwarding authentication information in the Internet of Things
CN104796969A (en) * 2015-04-29 2015-07-22 广州物联家信息科技股份有限公司 Network accessing method and system for equipment of internet of things on basis of recognition codes of internet of things
CN105517029B (en) * 2015-11-24 2018-07-06 广东欧珀移动通信有限公司 Processing method, application processor and the mobile terminal of network communicating function exception
CN105897530B (en) * 2016-06-15 2018-12-28 北京云知声信息技术有限公司 Voice-based smart home device entirety control method, system and device
US10827450B2 (en) 2016-09-20 2020-11-03 Qualcomm Incorporated Wireless device registration
US10574764B2 (en) * 2016-12-09 2020-02-25 Fujitsu Limited Automated learning universal gateway
CN108512836A (en) * 2018-03-15 2018-09-07 宁夏玲杰科技有限公司 The control method of intelligent appliance, apparatus and system
TWI720300B (en) * 2018-03-19 2021-03-01 張煥鄉 Sign-in method and system of prayer lamp
KR102483833B1 (en) 2018-08-07 2023-01-04 삼성전자주식회사 Electronic device and method for registering new user through authentication by registered user
EP3901881A4 (en) * 2018-12-20 2022-02-16 Sony Group Corporation INFORMATION PROCESSING TERMINAL, INFORMATION PROCESSING DEVICE AND INFORMATION PROCESSING METHOD
JP6784795B2 (en) * 2019-04-16 2020-11-11 株式会社三菱Ｕｆｊ銀行 Communication device
JP7221134B2 (en) * 2019-05-24 2023-02-13 東芝ライフスタイル株式会社 refrigerators and refrigerator systems
US11854027B1 (en) * 2020-09-02 2023-12-26 Vivint, Inc. Video survey
TWI897308B (en) * 2024-03-21 2025-09-11 桓達科技股份有限公司 Data capturing device and data capturing method for sensors
JP7806321B1 (en) * 2025-03-28 2026-01-26 Kddi株式会社 Information processing device, information communication system, information processing method, and program

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20090009586A1 (en) * 2007-07-03 2009-01-08 At&T Intellectual Property, Inc. Methods, systems and computer products for video calling and live help via iptv

Family Cites Families (42)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE69838439T2 (en) * 1997-06-25 2008-06-12 Samsung Electronics Co., Ltd., Suwon Method and device for monitoring devices in a home network
US6088731A (en) * 1998-04-24 2000-07-11 Associative Computing, Inc. Intelligent assistant for use with a local computer and with the internet
US7526539B1 (en) * 2000-01-04 2009-04-28 Pni Corporation Method and apparatus for a distributed home-automation-control (HAC) window
JP2001195119A (en) * 2000-01-14 2001-07-19 Toshiba Kyaria Kk Remote maintenance system for home appliances
JP3990884B2 (en) * 2000-09-11 2007-10-17 株式会社東芝 Refrigerator remote inspection system and refrigerator remote inspection method
FR2814570B1 (en) * 2000-09-27 2003-11-21 Cyber Act INTERACTIVE METHOD FOR COMMUNICATING INFORMATION TO USERS OF A COMPUTER COMMUNICATION NETWORK, PARTICULARLY OF THE INTERNET TYPE
US20020095269A1 (en) * 2001-01-17 2002-07-18 Francesco Natalini System for monitoring and servicing appliances
JP2006120137A (en) * 2001-02-19 2006-05-11 Hitachi Kokusai Electric Inc Image information reporting system
JP2002315079A (en) * 2001-04-11 2002-10-25 Matsushita Electric Ind Co Ltd Consulting home appliance system and method of providing consulting information for home appliances
US6826512B2 (en) * 2001-06-28 2004-11-30 Sony Corporation Using local devices as diagnostic tools for consumer electronic devices
US20030002479A1 (en) * 2001-07-02 2003-01-02 International Business Machines Corporation Virtual call center
GB2382749B (en) * 2001-11-28 2005-12-07 Nokia Mobile Developments Call routing
JP2003173207A (en) * 2001-12-05 2003-06-20 Osaka Gas Co Ltd Remote fault diagnosis method and system
JP2003241827A (en) * 2002-02-15 2003-08-29 Sanyo Electric Co Ltd Management system of electrical appliance using network
US8116889B2 (en) * 2002-06-27 2012-02-14 Openpeak Inc. Method, system, and computer program product for managing controlled residential or non-residential environments
JP2004128859A (en) * 2002-10-02 2004-04-22 Matsushita Electric Ind Co Ltd Remote control system, portable electronic device having remote control function, controlled device of remote control, and remote control method
JP2005354340A (en) * 2004-06-10 2005-12-22 Matsushita Electric Ind Co Ltd After-service providing system and apparatus
JP2006100951A (en) * 2004-09-28 2006-04-13 Matsushita Electric Ind Co Ltd Remote management system
JP4586528B2 (en) * 2004-12-22 2010-11-24 セイコーエプソン株式会社 User support
WO2006095593A1 (en) * 2005-03-09 2006-09-14 Matsushita Electric Industrial Co., Ltd. Control device, device control system, device control program, computer-readable recording medium containing the device control program, and setting check data creation method
US20060208889A1 (en) * 2005-03-10 2006-09-21 Cisco Technology, Inc. Automated contacting of support centers and sharing of product information via RFID
JP2006262021A (en) * 2005-03-16 2006-09-28 Fujitsu Ltd Product inquiry method, product inquiry response support method, and inquiry response support system
CN100586075C (en) * 2005-04-07 2010-01-27 海尔集团公司 A control method and equipment management device for home network equipment
JP2006332891A (en) * 2005-05-24 2006-12-07 Murata Mach Ltd Center unit for managing communication terminal, its control program, and medium recording it
CN101218790A (en) * 2005-07-04 2008-07-09 Sk电信股份有限公司 Home network system and control method thereof, method of setting residential gateway of home network system, and method of processing event protocol of home network system
US7389103B2 (en) 2005-08-19 2008-06-17 Robert Stepanian Tethered digital butler consumer electronic device and method
EP1922857A4 (en) 2005-08-19 2009-11-25 Robert Stepanian Tethered digital butler consumer electronic device and method
JP2007316763A (en) * 2006-05-23 2007-12-06 Sangyo Kaihatsu Kiko:Kk Remote diagnostic system
CN101083537B (en) * 2006-05-31 2011-10-05 华为技术有限公司 Method, apparatus and system for realizing device management
US20080015881A1 (en) * 2006-06-28 2008-01-17 Pradip Shankar Portable communication device
CN101155230B (en) * 2006-09-29 2010-05-26 海尔集团公司 A Network Home Appliance Fault Feedback System
JP2008187632A (en) * 2007-01-31 2008-08-14 Nec Corp Network communication management system, terminal device, maintenance management server, its method, program, and storage medium
WO2008099384A2 (en) * 2007-02-13 2008-08-21 Modu Ltd. Modular wireless communicator
US20080263621A1 (en) * 2007-04-17 2008-10-23 Horizon Semiconductors Ltd. Set top box with transcoding capabilities
EP2153557A4 (en) * 2007-04-23 2013-07-03 Lg Electronics Inc Method for using contents, method for sharing contents and device based on security level
US20090083060A1 (en) * 2007-09-26 2009-03-26 Modu Ltd. Automated computer electronics device reporting
US8473325B2 (en) * 2007-10-12 2013-06-25 Pie Digital, Inc. System and method for automatic configuration and management of home network devices using a hierarchical index model
JP5227049B2 (en) * 2008-03-03 2013-07-03 大阪瓦斯株式会社 Remote control system and remote control method
CN101488993A (en) * 2009-02-24 2009-07-22 诚迈科技（南京）有限公司 RFID data processing solution method and system based on short message platform
JP5238565B2 (en) * 2009-03-18 2013-07-17 東日本電信電話株式会社 Information communication system
CN101895620A (en) * 2009-05-19 2010-11-24 中兴通讯股份有限公司 Home appliance remote control driver download method and system, and mobile phone integrated with home appliance remote control
EP2661865A4 (en) * 2011-01-05 2014-10-08 Nexstep Inc Consumer electronic registration, control and support concierge device and method

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20090009586A1 (en) * 2007-07-03 2009-01-08 At&T Intellectual Property, Inc. Methods, systems and computer products for video calling and live help via iptv

Also Published As

Publication number Publication date
JP6159440B2 (en) 2017-07-05
CN108494883A (en) 2018-09-04
EP2661865A2 (en) 2013-11-13
JP5563168B2 (en) 2014-07-30
JP7189919B2 (en) 2022-12-14
WO2012094520A2 (en) 2012-07-12
JP2016154361A (en) 2016-08-25
WO2012094520A3 (en) 2012-08-30
JP2020005264A (en) 2020-01-09
JP5911914B2 (en) 2016-04-27
CN103685527A (en) 2014-03-26
CN103685527B (en) 2020-07-03
JP6562972B2 (en) 2019-08-21
JP2014238843A (en) 2014-12-18
JP2017188940A (en) 2017-10-12
WO2012094520A8 (en) 2013-10-24
JP2014511579A (en) 2014-05-15
CN103339913A (en) 2013-10-02
CN108494883B (en) 2023-04-14
JP2021052401A (en) 2021-04-01
EP3174269A1 (en) 2017-05-31

Similar Documents

Publication Publication Date Title
EP2661865A4 (en) Consumer electronic registration, control and support concierge device and method
EP2739231A4 (en) Operation support device and control method thereof
PL2759125T3 (en) System and method for configuring controlling device functionality
EP2779529A4 (en) Method and device for controlling resources
EP2758007A4 (en) Support device and method
EP2799953A4 (en) Method and device for controlling terminal, and terminal
EP2697741A4 (en) Personalized program selection system and method
TWI560459B (en) Electronic component carrying device, electronic component carrying method and electronic componentexamination device
PL2696754T3 (en) Stress-measuring device and method
EP2736298A4 (en) Method for communicating between wireless devices and wireless device using same
EP2919507A4 (en) Service control method and device
GB2497390B (en) System and control method
EP2696265A4 (en) Electronic apparatus, and method for controlling electronic apparatus
EP2661130A4 (en) Method and device for selecting serving gateway
GB2482057B (en) Operation device and control method thereof
EP2749997A4 (en) State control device, state control method and program
EP2787628A4 (en) Control method for inverter device, and inverter device
EP2709019A4 (en) Electronic device, electronic device coordination system, and electronic device control method
EP2790148A4 (en) Power-demand-plan adjustment device, method, and system
EP2755363A4 (en) Data-fast-distribution method and device
EP2698762A4 (en) Eyelid-detection device, eyelid-detection method, and program
EP2677716A4 (en) Access control method, access device and system
EP2661581A4 (en) An assembly, a support and a method for carrying a peripheral device
EP2881749A4 (en) Control method and control device using same
EP2704403A4 (en) Method and device for controlling address configuration manner

Legal Events

Date Code Title Description
PUAI Public reference made under article 153(3) epc to a published international application that has entered the european phase

Free format text: ORIGINAL CODE: 0009012

17P Request for examination filed

Effective date: 20130726

AK Designated contracting states

Kind code of ref document: A2

Designated state(s): AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR

DAX Request for extension of the european patent (deleted)
A4 Supplementary search report drawn up and despatched

Effective date: 20140908

RIC1 Information provided on ipc code assigned before grant

Ipc: H04L 12/28 20060101ALI20140902BHEP

Ipc: G06Q 30/02 20120101ALI20140902BHEP

Ipc: H04L 29/08 20060101AFI20140902BHEP

17Q First examination report despatched

Effective date: 20150707

REG Reference to a national code

Ref country code: DE

Ref legal event code: R003

STAA Information on the status of an ep patent application or granted ep patent

Free format text: STATUS: THE APPLICATION HAS BEEN REFUSED

18R Application refused

Effective date: 20161010