EP3025295A4 - SYSTEM AND METHOD FOR DISCOVERING AND EXPLORING CONCEPTS - Google Patents

SYSTEM AND METHOD FOR DISCOVERING AND EXPLORING CONCEPTS

Info

Publication number
EP3025295A4
EP3025295A4 EP14828714.7A EP14828714A EP3025295A4 EP 3025295 A4 EP3025295 A4 EP 3025295A4 EP 14828714 A EP14828714 A EP 14828714A EP 3025295 A4 EP3025295 A4 EP 3025295A4
Authority
EP
European Patent Office
Prior art keywords
discovering
exploring concepts
exploring
concepts
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP14828714.7A
Other languages
German (de)
French (fr)
Other versions
EP3025295A1 (en
Inventor
Amir Lev-Tov
Avraham Faizakof
David Ollinger
Yochai Konig
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Genesys Cloud Services Holdings II LLC
Original Assignee
Greeneden US Holdings II LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US13/952,470 external-priority patent/US10061822B2/en
Priority claimed from US13/952,459 external-priority patent/US9971764B2/en
Application filed by Greeneden US Holdings II LLC filed Critical Greeneden US Holdings II LLC
Publication of EP3025295A1 publication Critical patent/EP3025295A1/en
Publication of EP3025295A4 publication Critical patent/EP3025295A4/en
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/237—Lexical tools
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Computational Linguistics (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Health & Medical Sciences (AREA)
  • Artificial Intelligence (AREA)
  • General Engineering & Computer Science (AREA)
  • General Health & Medical Sciences (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Development Economics (AREA)
  • Accounting & Taxation (AREA)
  • Acoustics & Sound (AREA)
  • Human Computer Interaction (AREA)
  • Multimedia (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Probability & Statistics with Applications (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • Telephonic Communication Services (AREA)
EP14828714.7A 2013-07-26 2014-07-24 SYSTEM AND METHOD FOR DISCOVERING AND EXPLORING CONCEPTS Withdrawn EP3025295A4 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US13/952,470 US10061822B2 (en) 2013-07-26 2013-07-26 System and method for discovering and exploring concepts and root causes of events
US13/952,459 US9971764B2 (en) 2013-07-26 2013-07-26 System and method for discovering and exploring concepts
PCT/US2014/048089 WO2015013554A1 (en) 2013-07-26 2014-07-24 System and method for discovering and exploring concepts

Publications (2)

Publication Number Publication Date
EP3025295A1 EP3025295A1 (en) 2016-06-01
EP3025295A4 true EP3025295A4 (en) 2016-07-20

Family

ID=52393853

Family Applications (1)

Application Number Title Priority Date Filing Date
EP14828714.7A Withdrawn EP3025295A4 (en) 2013-07-26 2014-07-24 SYSTEM AND METHOD FOR DISCOVERING AND EXPLORING CONCEPTS

Country Status (4)

Country Link
EP (1) EP3025295A4 (en)
KR (1) KR102111831B1 (en)
CN (1) CN105745679B (en)
WO (1) WO2015013554A1 (en)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9971764B2 (en) 2013-07-26 2018-05-15 Genesys Telecommunications Laboratories, Inc. System and method for discovering and exploring concepts
US10061822B2 (en) 2013-07-26 2018-08-28 Genesys Telecommunications Laboratories, Inc. System and method for discovering and exploring concepts and root causes of events
CN107864457B (en) * 2017-10-18 2021-06-01 上海复旦通讯股份有限公司 Method for multi-call management in railway communication network
CN108345583B (en) * 2017-12-28 2020-07-28 中国科学院自动化研究所 Event recognition and classification method and device based on multilingual attention mechanism
TWI841866B (en) * 2021-09-14 2024-05-11 中國信託商業銀行股份有限公司 Business handling willingness determination method and computing device thereof
CN116484001B (en) * 2023-04-23 2025-10-28 平安科技（深圳）有限公司 Method, device and equipment for mining questions in question-answering model

Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0890942A2 (en) * 1997-07-11 1999-01-13 AT&T Corp. Automated meaningful phrase clustering
US6185527B1 (en) * 1999-01-19 2001-02-06 International Business Machines Corporation System and method for automatic audio content analysis for word spotting, indexing, classification and retrieval
US20030069877A1 (en) * 2001-08-13 2003-04-10 Xerox Corporation System for automatically generating queries
US20060004561A1 (en) * 2004-06-30 2006-01-05 Microsoft Corporation Method and system for clustering using generalized sentence patterns
US20080181390A1 (en) * 2006-12-21 2008-07-31 International Business Machines Corporation Method of analyzing conversational transcripts
US20110295903A1 (en) * 2010-05-28 2011-12-01 Drexel University System and method for automatically generating systematic reviews of a scientific field
US20120096316A1 (en) * 2010-10-15 2012-04-19 Suit John M System and method for determination of the root cause of an overall failure of a business application service

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100638198B1 (en) * 1998-06-02 2006-10-26 소니 가부시끼 가이샤 Information processing apparatus and method and information providing medium
JP5024154B2 (en) * 2008-03-27 2012-09-12 富士通株式会社 Association apparatus, association method, and computer program
TW201025035A (en) * 2008-12-18 2010-07-01 Univ Nat Taiwan Analysis algorithm of time series word summary and story plot evolution
US9213687B2 (en) * 2009-03-23 2015-12-15 Lawrence Au Compassion, variety and cohesion for methods of text analytics, writing, search, user interfaces
KR101339103B1 (en) * 2011-10-05 2013-12-09 (주)워드워즈 Document classifying system and method using semantic feature

Patent Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0890942A2 (en) * 1997-07-11 1999-01-13 AT&T Corp. Automated meaningful phrase clustering
US6185527B1 (en) * 1999-01-19 2001-02-06 International Business Machines Corporation System and method for automatic audio content analysis for word spotting, indexing, classification and retrieval
US20030069877A1 (en) * 2001-08-13 2003-04-10 Xerox Corporation System for automatically generating queries
US20060004561A1 (en) * 2004-06-30 2006-01-05 Microsoft Corporation Method and system for clustering using generalized sentence patterns
US20080181390A1 (en) * 2006-12-21 2008-07-31 International Business Machines Corporation Method of analyzing conversational transcripts
US20110295903A1 (en) * 2010-05-28 2011-12-01 Drexel University System and method for automatically generating systematic reviews of a scientific field
US20120096316A1 (en) * 2010-10-15 2012-04-19 Suit John M System and method for determination of the root cause of an overall failure of a business application service

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of WO2015013554A1 *

Also Published As

Publication number Publication date
CN105745679B (en) 2020-01-14
WO2015013554A1 (en) 2015-01-29
EP3025295A1 (en) 2016-06-01
KR102111831B1 (en) 2020-05-15
KR20160039273A (en) 2016-04-08
CN105745679A (en) 2016-07-06

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