JPH0427220A - Vehicle dispatching system - Google Patents

Abstract

PURPOSE:To shorten the telephone holding time at the time of receiving car operation order by controlling automatically a series of variable numbers given at the time of receiving an order from a customer in the vehicle dispatch center by a signal from the vehicle dispatch center. CONSTITUTION:In the course of vehicle dispatch (in the course of sending), characters 21 of being dispatched are turned on in a vehicle dispatch number indicator 2, and a vehicle dispatch number 22 is displayed in the succeeding part. The vehicle dispatch center transmits a vehicle number, a vehicle dispatch number, etc., by such a data format as shown in the figure, and allows the indicator 2 to display the vehicle dispatch number. In a mobile station side (vehicle 1), at the time of executing the reception processing, first of all, the vehicle number is confirmed. In such a case, when it coincides, whether this data is that for displaying the number or not is decided. As for this decision, a data type and a control bit are used. In such a case, when it is decided to be the number display, the vehicle dispatch number is displayed. This display can be controlled so that it is erased automatically by the mobile station side, when a customer gets on a vehicle actually and a taxi meter is laid down. In such a way, a telephone can be disconnected before searching a vehicle which can be dispatched actually, the telephone holding time per each order is shortened.

Description

[Detailed Description of the Invention] [Summary] With regard to a vehicle dispatch system such as a taxi, the purpose of this system is to prevent a long hold time when receiving a vehicle dispatch order from a customer by telephone. In a vehicle dispatch system in which an order is received at a vehicle dispatch center and the vehicle dispatch center determines a vehicle that can be dispatched from among a plurality of vehicles connected to the vehicle dispatch center via a wireless line, each vehicle is sent to the vehicle dispatch center. A vehicle allocation number display device is provided whose display can be changed by a signal from the vehicle allocation center, and a display signal of the same order number as that notified to the customer from the vehicle allocation center is transmitted to the vehicle for which the allocation has been decided.

[Industrial application field]

The present invention relates to a vehicle dispatch system for taxis and the like.

Customers who wish to dispatch a taxi call the dispatch center and wait for the taxi to arrive.In order to be able to identify which taxi has been dispatched, the dispatch center will place an order in advance at the time of ordering. Let the customer know the taxi's unique number.

[Conventional technology].

Figure 3 shows the processing procedure of a conventional taxi dispatch system, in which the customer and the dispatch center are connected by a telephone line, and the dispatch center and the mobile station (taxi) are connected by a wireless line. It is connected.

First, when a customer issues a vehicle allocation order in step S1, the vehicle allocation center receives the order in step S2, and determines vehicles that can be allocated in step S3. This is a process that searches for an empty vehicle near the customer's location from among multiple operating vehicles, and the vehicle status (empty/actual, in operation/inactive),
If information such as current location is received and displayed sequentially at the vehicle dispatch center via a wireless link, it can be grasped in a short time. However, since it is necessary to confirm with the driver whether the corresponding vehicle can be reliably dispatched, the dispatch center performs the dispatch process in step S4, and obtains the mobile station's consent in step S5. If this understanding is obtained, the dispatch is possible, so step S6
After completing the process of dispatching the vehicle, in step S7, the customer is given the dispatch number (also called the pick-up number, and generally a wireless number is used).
to contact you. Since the order is now complete, the customer can hang up the phone in step S8.

[Problem to be Solved by the Invention] In FIG. 3, the telephone is on hold between the customer processes 31 and 88, so the processes 84 to 88 between the dispatch center and the mobile station are
If S6 takes time, there is a drawback that the customer's waiting time becomes longer.

According to the present invention, a vehicle assignment number is immediately communicated to a customer at the order receiving stage when a vehicle to be dispatched has not yet been determined, thereby preventing a long telephone hold time.

[Means to solve the problem]

FIG. 1 is a diagram showing the principle of the present invention, and (a) shows the configuration on the vehicle side. In the figure, l is a vehicle such as a taxi, 2 is a dispatch number display,
3 is an antenna for wireless communication between the mobile station equipment mounted on the vehicle 1 and the dispatch center. The dispatch number display 2 is provided near the windshield and rear glass of the vehicle 1 so that it can be easily seen by a customer who has ordered a dispatch.

C effect] The vehicle assignment number displayed on the vehicle assignment number display 2 is not a fixed number unique to the vehicle (for example, a radio number or a car number) as in the past.
A series of variable numbers (called order numbers) are assigned when a vehicle dispatch center receives an order from a customer, and these numbers are automatically controlled by signals from the vehicle dispatch center. FIG. 1 (g)) is an example of the dispatch number display 2. When a vehicle is being dispatched (picking up a vehicle), the word "dispatch" 21 lights up, and the following section shows the dispatch number 22 ("128" in this example). Is displayed.

In order to display Φ) on display 2, the dispatch center displays (C
) to send the dispatch number in the data format.

One frame of this data has a bit synchronization and frame synchronization part at the beginning, and a check bit part at the rear end, and between them there is a data part consisting of the data type, car number, control bit, and vehicle allocation number (order number). Insert.

Since the car number is unique to each vehicle, the mobile station first confirms this car number in the first step Sll when performing the reception processing in (d). If they match, it can be determined that this data is addressed to the own vehicle, and in the subsequent step S12 it is determined whether this data is for number display. Data types and control bits are used to make this determination. If it is determined that the number is to be displayed, the dispatch number is displayed in step S13.

This display can be controlled to disappear automatically on the mobile station side when a customer actually gets into the taxi and the taxi meter is turned over.

If the order number can be displayed on the display 2 of the vehicle 1 to be dispatched as in the present invention, the order number can be displayed to the customer as well, so he or she can call the customer before actually looking for a vehicle that can be dispatched. This reduces phone hold time for each order.

〔Example〕

FIG. 2 shows a processing procedure showing an embodiment of the present invention, in which, as in FIG. 3, the customer and the dispatch center are connected by a telephone line.
Further, the dispatch center and the mobile station are connected via a wireless line. The processing procedure of the present invention is obtained by dividing step S7 in FIG. 3 into three steps 371 to S73, and the other steps 81 to S6 and S8 are the same as in FIG.

Step S71 is placed between steps S2 and 83 at the vehicle dispatch center, and here the order number is used as the vehicle dispatch number to contact the customer. Since step S2 is the acceptance of a vehicle dispatch order from the customer, the V&LE is not performed to check whether there are vehicles that can actually be dispatched at the stage immediately after that. However, if the customer is informed of the order number as the dispatch number, the customer can hang up at this stage, which shortens the call hold time.

After that, the actual vehicle allocation process is performed in steps 83 to S6, and after the vehicle allocation completion process is performed in step S6, the vehicle allocation center transmits the vehicle allocation number (order number) as data to the mobile station that has approved the vehicle allocation in step S72, and receives this data. The mobile station automatically displays the dispatch number on the dispatch number display in step 373. Since this dispatch number is exactly the order number that the customer heard in step S71, the customer can easily identify the dispatched vehicle.

In addition, in the vehicle allocation processing of steps S3 to S6, it may take some time to actually search for a vehicle that can be allocated. However, in general, a few minutes is enough to complete the vehicle allocation process, and even if the waiting time increases by that much, the customer does not feel it is particularly long, so it is not a substantial problem.

〔Effect of the invention〕

As described above, according to the present invention, the telephone hold time when receiving a vehicle dispatch order is shortened, so there is no need to keep customers waiting on hold for a long time, and many orders can be efficiently processed even with a small number of telephone lines. There are benefits you can receive.

[Brief explanation of drawings]

FIG. 1 is a diagram showing the principle of the present invention, FIG. 2 is an explanatory diagram of a processing procedure showing an embodiment of the present invention, and FIG. 3 is an explanatory diagram of a processing procedure in a conventional vehicle dispatch system. In the figure, ■ is a vehicle, and 2 is a vehicle allocation number display. Applicant Fujitsu Ten Ltd.

Claims (1)

[Scope of Claims] 1. A vehicle dispatch center receives a vehicle dispatch order from a customer by telephone, and the vehicle dispatch center selects a vehicle that can be dispatched from among a plurality of vehicles connected to the vehicle dispatch center via a wireless line. In the vehicle dispatch system, each vehicle (1) is equipped with a dispatch number display (2) that can be changed in display by a signal from the dispatch center, and when a vehicle has been dispatched, the dispatch center notifies the customer. A vehicle dispatch system characterized by transmitting a display signal having the same order number as that of the vehicle dispatch system.