NO993030L - Method and system for obtaining connections - Google Patents

Method and system for obtaining connections

Info

Publication number
NO993030L
NO993030L NO993030A NO993030A NO993030L NO 993030 L NO993030 L NO 993030L NO 993030 A NO993030 A NO 993030A NO 993030 A NO993030 A NO 993030A NO 993030 L NO993030 L NO 993030L
Authority
NO
Norway
Prior art keywords
agent
service
data connection
subscriber
call
Prior art date
Application number
NO993030A
Other languages
Norwegian (no)
Other versions
NO993030D0 (en
Inventor
Mika Hyvoenen
Bjoern Melen
Original Assignee
Ericsson Telefon Ab L M
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ericsson Telefon Ab L M filed Critical Ericsson Telefon Ab L M
Publication of NO993030D0 publication Critical patent/NO993030D0/en
Publication of NO993030L publication Critical patent/NO993030L/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Security & Cryptography (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Circuits Of Receivers In General (AREA)
  • Communication Control (AREA)
  • Stereo-Broadcasting Methods (AREA)

Abstract

Fremgangsmåte og system for å tilveiebringe en dataforbin- delse mellom en agent og en database av et selskap som en anropende abonnent ønsker å ta kontakt med, og en tale- og/eller dataforbindelse mellom agenten og den anropende A- abonnent når A-abonnenten ringer et tjenestenummer av en forutbestemt tjenesteleverandør. I henhold til oppfinnelsen rettes anropet mot et tjenestesvitsjepunkt av et intelli- gent nett, fra hvilket informasjon vedrørende anropet som ble ringt nummeret, overføres til et tjenestestyrepunkt, en fri agent reserveres i tjenestestyrepunktet på grunnlag av en tabell, det gis en informasjon for å tilveiebringe for- bindelser til tjenestesvitsjepunktet, det opprettes en dataforbindelse fra databasen av den ønskede tjenesteleve- randør til agenten, og det opprettes en forbindelse mellom anroperen og agenten.Method and system for providing a data connection between an agent and a database of a company that a calling subscriber wants to contact, and a voice and / or data connection between the agent and the calling A subscriber when the A subscriber calls a service number of a predetermined service provider. According to the invention, the call is directed to a service switch point of an intelligent network, from which information regarding the call that was dialed is transmitted to a service control point, a free agent is reserved at the service control point on the basis of a table, information is provided to provide connections to the service switch point, a data connection is established from the database of the desired service provider to the agent, and a connection is established between the caller and the agent.

NO993030A 1996-12-20 1999-06-18 Method and system for obtaining connections NO993030L (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FI965162A FI105134B (en) 1996-12-20 1996-12-20 Telephone system and method for that
PCT/FI1997/000821 WO1998028923A1 (en) 1996-12-20 1997-12-19 A method and a system for providing connections

Publications (2)

Publication Number Publication Date
NO993030D0 NO993030D0 (en) 1999-06-18
NO993030L true NO993030L (en) 1999-08-20

Family

ID=8547340

Family Applications (1)

Application Number Title Priority Date Filing Date
NO993030A NO993030L (en) 1996-12-20 1999-06-18 Method and system for obtaining connections

Country Status (11)

Country Link
US (1) US6404879B1 (en)
EP (1) EP0950324B1 (en)
JP (1) JP2001507185A (en)
KR (1) KR20000069645A (en)
AU (1) AU725375B2 (en)
BR (1) BR9713743A (en)
CA (1) CA2275674A1 (en)
DE (1) DE69738516T2 (en)
FI (1) FI105134B (en)
NO (1) NO993030L (en)
WO (1) WO1998028923A1 (en)

Families Citing this family (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2339362A (en) 1998-07-03 2000-01-19 Orange Personal Comm Serv Ltd Call centres
AU5184799A (en) 1998-08-10 2000-03-06 British Telecommunications Public Limited Company Call routing in an intelligent network
FI105435B (en) * 1998-09-21 2000-08-15 Nokia Networks Oy Procedure for processing call setup request
JP3594219B2 (en) * 1998-11-13 2004-11-24 インターナショナル・ビジネス・マシーンズ・コーポレーション Communication method, communication system, recording medium storing software product for controlling communication
US6263053B1 (en) * 1998-11-12 2001-07-17 Ericsson Inc. System and method for processing telephone calls
EP1003096A1 (en) * 1998-11-19 2000-05-24 Alcatel Mediation device development method
ES2288007T3 (en) * 1999-02-05 2007-12-16 Alcatel Lucent PROCEDURE TO FACILITATE A PERSONAL COMMUNICATION SERVICE, AS WELL AS PROCEDURE TO ADDRESS CALLS AND A SERVICE CONTROL UNIT.
US20030007464A1 (en) * 2001-06-25 2003-01-09 Balani Ram Jethanand Method and device for effecting venue specific wireless communication
DE10241852B4 (en) * 2002-09-09 2013-05-08 Deutsche Telekom Ag Method and system for switching a telecommunication call
KR100919746B1 (en) * 2003-01-15 2009-09-29 주식회사 케이티 System and method for collecting statistical information on Service Control Point opening call
US20060212309A1 (en) * 2005-03-18 2006-09-21 Pitney Bowes Incorporated Method for determining the best day of the week for a recipient to receive a mail piece
US20130060587A1 (en) * 2011-09-02 2013-03-07 International Business Machines Corporation Determining best time to reach customers in a multi-channel world ensuring right party contact and increasing interaction likelihood
US10089070B1 (en) 2015-09-09 2018-10-02 Cisco Technology, Inc. Voice activated network interface

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5008930A (en) 1989-10-24 1991-04-16 At&T Bell Laboratories Customer definable integrated voice/data call transfer technique
US5036535A (en) * 1989-11-27 1991-07-30 Unifi Communications Corporation Switchless automatic call distribution system
CA2129942C (en) * 1993-09-30 1998-08-25 Steven Todd Kaish Telecommunication network with integrated network-wide automatic call distribution
US5533115A (en) * 1994-01-31 1996-07-02 Bell Communications Research, Inc. Network-based telephone system providing coordinated voice and data delivery

Also Published As

Publication number Publication date
AU725375B2 (en) 2000-10-12
FI105134B (en) 2000-06-15
DE69738516T2 (en) 2009-02-05
BR9713743A (en) 2000-03-21
FI965162A0 (en) 1996-12-20
EP0950324B1 (en) 2008-02-13
FI965162A7 (en) 1998-06-21
WO1998028923A1 (en) 1998-07-02
EP0950324A1 (en) 1999-10-20
US6404879B1 (en) 2002-06-11
AU7876698A (en) 1998-07-17
JP2001507185A (en) 2001-05-29
NO993030D0 (en) 1999-06-18
KR20000069645A (en) 2000-11-25
CA2275674A1 (en) 1998-07-02
DE69738516D1 (en) 2008-03-27

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Legal Events

Date Code Title Description
FC2A Withdrawal, rejection or dismissal of laid open patent application