USRE46653E1 - Method and system for sending messages - Google Patents

Method and system for sending messages Download PDF

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Publication number
USRE46653E1
USRE46653E1 US14/519,655 US200914519655A USRE46653E US RE46653 E1 USRE46653 E1 US RE46653E1 US 200914519655 A US200914519655 A US 200914519655A US RE46653 E USRE46653 E US RE46653E
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message
text
service
address
sender
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Jukka Kalevi Salonen
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Smartcom Labs Oy
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Bookit Ajanvarauspalvelu Oy
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/54—Store-and-forward switching systems 
    • H04L12/56—Packet switching systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/61—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP based on the service used
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • H04L51/38—
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/58—Message adaptation for wireless communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42382—Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/06—Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/24—Accounting or billing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/10—Aspects of automatic or semi-automatic exchanges related to the purpose or context of the telephonic communication
    • H04M2203/1058—Shopping and product ordering

Definitions

  • the present invention relates to a method, according to the preamble of claim 1 , for sending messages.
  • the invention also relates to a system according to claim 26 .
  • Methods and systems of this kind are used, for example, in the implementation of text-message-based ordering or booking services.
  • a so-called DDM matrix is used, in which the intelligence of the service dialogue has been transferred to the service system, in such a way that the service provider always changes the reply address (typically a telephone number) according to the stage of the dialogue, so that, even in a discontinuous dialogue of long duration, the service provider knows both who has responded to a question in the dialogue and at which stage in the dialogue.
  • the invention is intended to eliminate the defects of the state of the art described above and for this purpose create an entirely new type of method and system for the sending, particularly the bulk delivery of messages, as well as to preferably provide a service for international use.
  • the invention is also intended to provide methods and means, with the aid of which it is possible to achieve a simple and clear way of providing services in multi-channel communications.
  • the invention is intended to create methods and means, by means of which a query and service can be sent to a customer through different communications networks.
  • messages such as text messages are used in a dialogue, in which content services are delivered to the customer.
  • the services are provided typically using the service provider's means of payment, such a bonus points. If the customer and service provider have a mutual agreement concerning other means of payment, these can also be used to bill the customer.
  • the invention is based on the desired reply address, typically the sender data of each message sent, typically by bulk delivery, is changed to correspond to a predefined dialogue, in which the stage of the dialogue determines unequivocally the sender data, in which case the sending and reception of the messages are implemented in different parts of the telecommunications network and the user is permitted to respond in only one way, so that the service is delivered in response to the billing of the means of payment used by the service provider.
  • One preferred embodiment of the invention is based on the reception, at the sender address defined in the in the previous stage of the dialogue, or an address contained in the message, in the message dialogue, of a message from the user over a second telecommunications channel (data connection, VOIP connection, WAP connection, or internet connection) and on proceeding according to the contents of the message. If necessary, the next text-format message of the session is sent to the user of the message service, in such a way that the sender address (e.g., the A number) is changed to correspond to the session number and a new session stage.
  • the sender address e.g., the A number
  • the interval in time between the first offer message and the following message depends of the content, size, or temporal duration of the repetition of the service delivered.
  • the service is delivered using a communications channel differing from the telephone connection.
  • the service is delivered to some other terminal device of the user.
  • the method according to the invention is characterized by what is stated in the characterizing portion of claim 1 .
  • the system according to the invention is characterized, for its part by what is stated in the characterizing portion of claim 26 .
  • the solution is operator-independent and will operate in the networks of all operators.
  • the most typical applications of the invention will operate in any GSM customer telephone whatever, in any network whatever.
  • the invention offers a cost advantage thanks to the bulk delivery while reception, however, operates entirely country-independently, i.e. completely in a roaming mode from the network of each operator.
  • the system permits the service provider to provide paid services to existing customers, without risk.
  • the adjustment of the interval between messages permits both optimization of the technical capacity of the telecommunications network and the optimization of the delivery and acceptance of the messages.
  • the service can be delivered flexibly to many different terminal devices.
  • FIG. 1 shows schematically a solution according to the prior art.
  • FIG. 2 shows a block diagram of the solution according to the prior art
  • FIG. 3 shows schematically the data field in a message according to the invention.
  • FIG. 4 shows a block diagram of the solution according to the invention.
  • FIG. 5 shows schematically the system according to the invention.
  • each operator has in their own networks text-message bulk-delivery means 3 , by means of which each operator can efficiently send large numbers of text messages.
  • each operator has a common service number 20 , which is arranged by agreement, and circuit technology relating to the message service, which is not available to operators not party to the agreement.
  • the service number 20 is a non-roaming short number.
  • the service company or association 1 provides a service, which provides subscribers 8 with, for example, a registration service for buying tickets, changing tyres, etc.
  • the service company or association 1 operates in a radio network, the home network 13 of some operator.
  • the term service company or association 1 refers to an association or company, which operates in either its own or an extraneous network, producing services for customers either directly or indirectly.
  • a company or association is a sub-contractor of an actual telephone operator, nor does a user of the service necessarily even know of the existence of the service company or association 1 .
  • the service company or association produces either directly or indirectly many kinds of registration and booking services for telephone subscribers.
  • the system also includes a telephone operator 2 , in whose network 14 there are means and equipment for the bulk delivery of digital messages (such as SMS messages) containing sender data.
  • a telephone operator 2 in whose network 14 there are means and equipment for the bulk delivery of digital messages (such as SMS messages) containing sender data.
  • SMS bulk-delivery logic 3 is, for example, SMS bulk-delivery logic 3 , which can be implemented using, for example, Content Gateway technology.
  • connection logic 9 and number adaptation 4 to form a large number of messages 40 , each of which contains recipient data 30 , the actual message content 31 , and information 32 on either the send or, in practice, the address to which a reply to the message 40 is desired.
  • the recipient data 30 is the telephone number of a mobile station while the sender data 32 is the sender data in the sender field of the SMS-message sender field 32 converted by a number converter 4 .
  • the message 40 can be any message whatever that can be sent through a digital data network, and which comprises recipient data, the actual message, and the desired reply address, for example, in the form of sender data.
  • Such messages 40 can be not only SMS messages, but also, for instance, email messages or multimedia messages (MMS).
  • a large number of the aforementioned messages are formed dynamically on the basis of complex dialogues.
  • the messages created by the service company or association 1 are sent to the bulk-delivery logic 3 , which is located in the network 14 of the operator 2 , from which the bulk delivery 5 of the messages is implemented. From there, the messages 40 disperse always according to the recipient data 30 and arrive at the terminal device 7 of the subscriber 8 through the subscriber's 8 radio network 6 at the time. The subscriber 8 replies to the message using the ‘reply’ function, when the reply message is sent to the address that determines the value of the sender or reply-address field 32 of the incoming message. The message 40 goes to the service company or association 1 over the radio networks 12 , 11 , and 13 .
  • the message will not travel over the networks 11 and 12 . From the home network 13 , the message is transferred to the message reception of the service company or association, where it is combined with a suitable dialogue with the aid of combination logic 9 and number conversion.
  • the sender number (A number) is altered before bulk delivery in block 4 , for example to +35850001, in the first stage of a predefined session (dialogue).
  • the number space of the sender number (A number) is defined by the service provider's own number space, which in the invention is entirely independent of the operator's 2 number space.
  • the A number is guided by the logic 9 of the service company or association 1 to be, for example +35850002, and so on.
  • the sending A number is defined strictly from a logically progressing dialogue created by the service provider 1 , in which the reply to each message sent is expected at a specific telephone number (digital reply address), which is included in the outgoing message as the A number.
  • the subscriber replies to the SMS message using the reply function, in which case in the first stage of the dialogue the reply goes to the number +35850001 and correspondingly in the second stage of the dialogue to the number +35850002.
  • the subscriber's 8 reply ‘y’ sends the message 2 of the service provider's 1 system.
  • the dialogue terminates, if the reply to the first message is ‘n’.
  • the sender's 8 A number defines to whom the booking will be made.
  • the preferred embodiment is an SMS message, but, according to the invention, the message can also be some other form of digital short message, in which the message can be replied to, without separately defining the recipient.
  • the sender or reply address field (field 32 in FIG. 3 ) of the message can contain the desired reply address in some other form, for example, as an email address, or as numerical or alphanumerical sender or reply address data.
  • the reception of the message takes place typically in an open radio network (or alternatively e.g., in a wireless local network, such as a WLAN or similar) external to the network of the operator 2 sending the message and is routed on the basis of the A number to the system of the service company or association 1 .
  • an open radio network or alternatively e.g., in a wireless local network, such as a WLAN or similar
  • a wireless local network such as a WLAN or similar
  • the data in the ‘sender’ field of the text message being sent is altered, in such a way that the value entered in it is different to the sender's real number.
  • This value is obtained from the logic 9 , 10 of the service company or association 1 , according to a predefined rule, in such a way that the questions and replies arriving at the logic can be linked.
  • the message-receiving end it is possible to distribute the reception in such a way that, for example, in Sweden reception takes place at a local network element and correspondingly in Finland at a Finnish network element, from which national network elements the messages received are transferred over suitable links, for example IP links, to the system of the service company or association for further processing.
  • suitable links for example IP links
  • the international roaming of the service will then be faster and cheaper, as well as more reliable.
  • it is more pleasant for a consumer to use the service because sending takes place to the number of a local operator and not to the network of a foreign operator, which is perceived to be expensive.
  • foreign text messages may even be blocked, i.e. they will not operate without the service according to the invention.
  • a logically continuous, but temporally discontinuous session N of long duration is implemented as follows.
  • the session N is divided into sub-stages J ( 43 , 41 , 42 ), which are typically temporally separated from each other.
  • the session N itself is, however, logically continuous, in other words the queries and replies proceed logically over the entire session.
  • the service relating to the session N is initiated in block 43 .
  • the first text-form message of the session N is then sent to a service user, in such a way that the sender address (e.g., the A number) is altered to correspond to the session number N and the session stage J.
  • the sender address e.g., the A number
  • Block 42 depicts the stages 2 -n of the session N, in which a text-form message to the sender address defined in the message in the previous stage is received from the user of the message service, and which proceeds according to the contents of the message, in such a way that the sender address (e.g., A number) is altered to correspond to the session number N and the new session stage J.
  • the sender address e.g., A number
  • the next text-form message of session N is sent to the user of the message service.
  • an additional stage according to the invention is implemented at some stage of the process, in which the service provider offers a service subject to payment and, in reply to this offer message, acceptance of the delivery of the service subject to payment is received from the user of the message service.
  • the method and system according to the invention can be applied in an environment, in which there is a service provider 52 , for example an airline.
  • a service provider 52 for example an airline.
  • the figure shows one user, who has two terminal devices, a mobile telephone 50 and a laptop or palm computer 51 .
  • the figure shows the service producer 53 and the public internet network 60 .
  • the internet network it is also possible to use, for instance, a WLAN network, or a corresponding telecommunications network.
  • the method according to the invention proceeds in such a way that the service provider typically approaches the mobile stations 50 of several users and sends an offer 54 of a service, for which payment will be made using the service provider's own means of payment, such a bonus points (or frequent-flyer miles).
  • the user is given the chance to reply and the delivery process of the service typically initiates only if an unequivocal acceptance message is received from the user 50 , for example, ‘y’, ‘yes’ or some other corresponding short message, for example in the form of a text message.
  • the service is sent, either directly as a download 56 to the mobile telephone, or alternatively the message 56 can be a text-message link to some other telecommunications system, such as the link address of the service provider 53 , from which the actual service such as music or an image is downloaded by means of a return message 58 .
  • the connection from the mobile station 50 to the system 53 can be based on WAP, WLAN, or some other suitable technology.
  • the service provider has typically comprehensive information on the data of its customer, such as the service profile and the available technology, the service can be delivered 59 directly to the second device 51 of the user, or in parallel to both the telephone 50 and the computer 51 of the user.
  • the first offer message 54 is followed by a second service offer message 62 , which is preferably sent after a delay relative to the first message 54 that corresponds to the combined time of the delivery and use of the first service to be delivered.
  • this transmission delay can be the duration of the delivered music or video performance, added to the time taken to send the service.
  • streaming services in which the service is delivered as a bit stream after the acceptance of the service, the delay is correspondingly the time between the acceptance and the termination of the bit steam.
  • streaming refers to a term generally used in the field, in which previously ordered material is delivered to the user or customer as an essentially continuous data stream suitable for use immediately. The definition thus differs from a file download service, in which the user or customer of a data network downloads a file and uses the service contained in the downloaded file with the aid of their own software, when the need for use arises, without the transfer services of a data network.
  • File downloads are typically implemented by data communications, for example, by exploiting a suitable communications channel in multi-channel operation.
  • the data links are typically used in the messages 57 , 58 , 59 , and 61 , whereas the message 54 , 55 , 56 , and 62 are typically text messages.
  • a problem is the estimation of the real amount of the delay, because both the telecommunications network and the service user too can be loaded and the time greater than the optimal time permitted by the telecommunications network.
  • the transmission delay between the first 54 and the second 62 offer messages is defined on the basis of the contents or type of the service.
  • the transmission delay is typically defined as the sum of the typical reproduction time and the typical transfer time.
  • the transmission delay is defined as a function of the file size.
  • the transmission delay is defined according to the file type.
  • a service can be implemented as a group message at an airport as a group message to those going to one aircraft and, after this, the service dialogue can be tailored in the aircraft in the area of coverage of the aircraft's base station, on the basis of the replies and choices of the individual users.
  • a single user can naturally have more than two terminal devices.
  • the services can be music, image, or video content, or search services, dictionary services, or similar.
  • providing a service against payment can also comprise the user agreeing to receive advertising material in lieu of payment for the service.
  • sender data refers both to a telephone number (A number) and to any information whatever of the desired return address transported with the message.
  • the method and system according to the invention are implemented with the aid of at least one computer in telecommunications networks.
  • the sender address can also be an IP address.
  • timing of the transmission of a new question can be made in several different ways. Alternative ways include timing relative to the time taken to transfer the file and the time taken to download, in which case the timing delay can be directly the sum of these times or proportional to them. It is also possible to use a transmission delay, which is the sum of the transfer time and the reproduction time added to a constant amount of additional time. The additional time will be necessary, if, for example, the transfer speed of the data network is not stable. Alternatively, the timing delay can always be of a constant magnitude according to the message type.
  • the queries can be also be sent nearly simultaneously, or alternatively a sign (bit, flag, etc.) can be attached to the file to sent, and sent back to the service provider one the download/listening/viewing has taken place.
  • a sign bit, flag, etc.
  • the last alternative may require a short program to be installed in the terminal device, so that the notification in question can be send to the service provider.
  • the offer message 54 is sent (as a text message) from the service provider to the customer (do you want a certain piece or video). Transmission can take place, for example, over a GSM network.
  • the piece or video is sent 56 , 58 , 61 to the terminal device 50 , 51 (cellphone or otherwise defined terminal device, e.g., laptop computer) of the customer.
  • the piece or video is delivered, e.g., over a data connection.
  • a second message 56 is sent to the customer (with a different reply address to the first message), in which the customer is asked if they want a new piece or video (piece or video offered can be selected, e.g., on the based of previous selections by the user, on the basis of the user's profile, etc.).
  • the aforementioned series of stages can start from the beginning in the case of a new piece or other service.
  • an offer message is sent (as a text message) 54 from the service provider 52 to the customer (do you want a specific piece or video).
  • the service can be implemented, for example, through a GSM network.
  • the customer is sent a text message 56 , in which an individuated IP address 57 is given, from where they can fetch the piece or video.
  • a new query message 62 is sent with a different reply number.
  • a query message 54 is sent, for example over a local network in an aircraft, to customers who are within the coverage of the network (the message can be sent either to a cellphone or a computer, etc.).
  • a file is sent to the customer 56 , 58 , 61 .
  • a new query 62 is sent to the customer. In this query, there is a different reply address to that in the previous sent message.
  • the timing of the transmission of the next message can be predefined. For example, a new message 62 is sent at two-hourly intervals, or the message is sent immediately after the reception of the previous reply.
  • the situation can also be such that, after the reception of the first reply, new messages are sent to the customer at short intervals. In that case, in all of these messages there should be different reply addresses, so that it is possible to identify the question to which the customer is replying.
  • the service provider must known whether the customer's telephone supports transmission and performance formats of the kind used. This can be determined from the service provider's customer profile, provided these data are maintained sufficiently actively.
  • the service provider's customer profile can also contain information on whether the customer has in use several different types of terminal device, such as palm computers, laptop computers, or smart telephones.
  • this system should also include a possibility for several numbers/addresses to be used as reply addresses. In that case, it is possible, for example, to implement a number pool in the aircraft's server, which will then act as the service supplier.
  • the service provider is, for example, an airline, which has its ‘own’ subscription and sufficiently comprehensive information on the customer and connections to, for example, travel agents and/or hotels and/or taxi firms, etc.
  • the following kind of embodiment can also be taken into account.
  • the messages can contain, for example, ordering a taxi to be ready at the airport when the flight lands in Berlin, booking a hotel, and many other possible functions.
  • offers can be made to them concerning, for instance, music, videos, ordering a taxi, hotel booking, etc.
  • the customer receives a message(s) from the service provider of the airline (either the airline itself or a service provider acting as its agent), by replying to which they can check in using their own cellphone.
  • the service provider then knows the destination and time of travel of the customer.
  • the service provider When the customer lands at their destination and switches on their cellphone (when connection to a network takes place), the service provider sends a text message 54 , in which it offers services to the customer (taxi, piece of music, video, hotel, map service, etc.).
  • the service provider 52 sends the following query from a different reply number to the first query, so that the system knows the question to which the reply is made, who has replied, etc.
  • the message can be, according to the invention, also a multimedia message (MMS) instead of an SMS message.
  • MMS multimedia message
  • the message type can vary within the invention, in other words it can start as a multimedia message and use at least one text message as a further message, or vice versa.

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US14/519,655 2008-07-04 2009-07-03 Method and system for sending messages Active - Reinstated 2030-05-14 USRE46653E1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
US14/519,655 USRE46653E1 (en) 2008-07-04 2009-07-03 Method and system for sending messages

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
FI20085701 2008-07-04
FI20085701A FI124899B (fi) 2008-07-04 2008-07-04 Menetelmä ja järjestelmä viestien lähetystä varten
US13/002,512 US8825774B2 (en) 2008-07-04 2009-07-03 Method and system for sending messages
US14/519,655 USRE46653E1 (en) 2008-07-04 2009-07-03 Method and system for sending messages
PCT/FI2009/050611 WO2010000949A1 (fr) 2008-07-04 2009-07-03 Procédé et système pour envoyer des messages

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US16/292,118 Active 2030-05-14 USRE48933E1 (en) 2008-07-04 2009-07-03 Method and system for sending messages
US13/002,512 Ceased US8825774B2 (en) 2008-07-04 2009-07-03 Method and system for sending messages
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US14/551,884 Abandoned US20150079956A1 (en) 2008-07-04 2014-11-24 Method and system for sending messages

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US8825774B2 (en) 2014-09-02
US20110173278A1 (en) 2011-07-14
EP2301206A4 (fr) 2013-06-26
US20150079956A1 (en) 2015-03-19
FI124899B (fi) 2015-03-13
USRE48933E1 (en) 2022-02-15
EP2301206A1 (fr) 2011-03-30
EP3672165A1 (fr) 2020-06-24
USRE47279E1 (en) 2019-03-05
FI20085701A0 (fi) 2008-07-04
WO2010000949A1 (fr) 2010-01-07

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