WO1998056133A3 - Systems and methods for internet enabled services - Google Patents

Systems and methods for internet enabled services Download PDF

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Publication number
WO1998056133A3
WO1998056133A3 PCT/US1998/011865 US9811865W WO9856133A3 WO 1998056133 A3 WO1998056133 A3 WO 1998056133A3 US 9811865 W US9811865 W US 9811865W WO 9856133 A3 WO9856133 A3 WO 9856133A3
Authority
WO
WIPO (PCT)
Prior art keywords
user
internet
methods
systems
call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/US1998/011865
Other languages
French (fr)
Other versions
WO1998056133A2 (en
Inventor
Darek A Smyk
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Priority to CA002290545A priority Critical patent/CA2290545A1/en
Priority to EP98936801A priority patent/EP0986919A2/en
Priority to JP11503062A priority patent/JP2000513190A/en
Publication of WO1998056133A2 publication Critical patent/WO1998056133A2/en
Publication of WO1998056133A3 publication Critical patent/WO1998056133A3/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0057—Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/121—Details of network access arrangements or protocols
    • H04M7/122—Details of network access arrangements or protocols where the PSTN/ISDN access is used as an access to networks other than PSTN/ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
    • H04M2203/156—On-line status dependent routing

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Computer Security & Cryptography (AREA)
  • General Engineering & Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

Methods and apparatus for providing a 'never busy' telephony service to internet users is described. Internet users register their use with, for example, an internet telephony gateway, an intelligent network service control point ('ISCP'), or some other network directory system. Telephone calls placed to the user while the user is communicating with the internet are processed accordingly. The ISCP instructs the switch to route a call for the user to the internet telephony gateway if the user has registered. The internet telephony gateway establishes an internet based telephone call to the user to alert the user to the phone call.
PCT/US1998/011865 1997-06-04 1998-06-04 Systems and methods for internet enabled services Ceased WO1998056133A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
CA002290545A CA2290545A1 (en) 1997-06-04 1998-06-04 Systems and methods for internet enabled services
EP98936801A EP0986919A2 (en) 1997-06-04 1998-06-04 Systems and methods for internet enabled services
JP11503062A JP2000513190A (en) 1997-06-04 1998-06-04 Systems and methods for internet enabled services

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US4859297P 1997-06-04 1997-06-04
US60/048,592 1997-06-04

Publications (2)

Publication Number Publication Date
WO1998056133A2 WO1998056133A2 (en) 1998-12-10
WO1998056133A3 true WO1998056133A3 (en) 1999-04-01

Family

ID=21955395

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1998/011865 Ceased WO1998056133A2 (en) 1997-06-04 1998-06-04 Systems and methods for internet enabled services

Country Status (4)

Country Link
EP (1) EP0986919A2 (en)
JP (1) JP2000513190A (en)
CA (1) CA2290545A1 (en)
WO (1) WO1998056133A2 (en)

Families Citing this family (21)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US6480600B1 (en) 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
KR100261107B1 (en) 1997-12-30 2000-07-01 윤종용 Automatic call transfer apparatus and set-up/release method of call transfer in the internet connection mode
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
EP1151597A2 (en) * 1999-02-08 2001-11-07 Siemens Aktiengesellschaft Server for controlling a service
US6819667B1 (en) 1999-08-05 2004-11-16 Lucent Technologies Inc. PSTN-internet notification services
CA2287792A1 (en) * 1999-02-18 2000-08-18 Lucent Technologies Inc. Pstn-internet notification service
US6356630B1 (en) * 1999-07-09 2002-03-12 Lucent Technologies, Inc. Telephone calling card service system integrating virtual destination numbers
DE19947659A1 (en) * 1999-10-04 2001-04-05 Alcatel Sa Method for providing services of the intelligent network for participants of the Internet, as well as network nodes, network gateway, computer program and storage medium therefor
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
DE60041717D1 (en) * 2000-04-13 2009-04-16 Verizon Lab Inc SYSTEM FOR PROVIDING INTEGRATED SERVICES VIA A COMPUTER NETWORK
GB2363543A (en) * 2000-06-12 2001-12-19 Witchity Dev Ltd Making voice calls in a data network
SE518175C3 (en) * 2000-07-12 2002-10-23 Hotsip Ab Server and method for providing information to a subscriber's terminal
GB2378347A (en) * 2001-07-27 2003-02-05 Global Tele Systems Ltd Handling incoming calls whilst connected to the internet
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0692901A2 (en) * 1994-07-01 1996-01-17 AT&T Corp. Intelligent call waiting
WO1997020424A1 (en) * 1995-11-27 1997-06-05 At & T Corp. Call notification feature for a telephone line connected to the internet

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0692901A2 (en) * 1994-07-01 1996-01-17 AT&T Corp. Intelligent call waiting
WO1997020424A1 (en) * 1995-11-27 1997-06-05 At & T Corp. Call notification feature for a telephone line connected to the internet

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
RABBAGE R ET AL: "INTERNET PHONE- CHANGING THE TELEPHONY PARADIGM?", BT TECHNOLOGY JOURNAL, vol. 15, no. 2, April 1997 (1997-04-01), pages 145 - 157, XP000676853 *

Also Published As

Publication number Publication date
JP2000513190A (en) 2000-10-03
WO1998056133A2 (en) 1998-12-10
CA2290545A1 (en) 1998-12-10
EP0986919A2 (en) 2000-03-22

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