WO2002021281A3 - Panic message analyzer - Google Patents

Panic message analyzer Download PDF

Info

Publication number
WO2002021281A3
WO2002021281A3 PCT/US2001/029049 US0129049W WO0221281A3 WO 2002021281 A3 WO2002021281 A3 WO 2002021281A3 US 0129049 W US0129049 W US 0129049W WO 0221281 A3 WO0221281 A3 WO 0221281A3
Authority
WO
WIPO (PCT)
Prior art keywords
errors
automatically
provides
future
solutions
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/US2001/029049
Other languages
French (fr)
Other versions
WO2002021281A2 (en
Inventor
Roderick E Bagg
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NetApp Inc
Original Assignee
Network Appliance Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Network Appliance Inc filed Critical Network Appliance Inc
Priority to CA2420008A priority Critical patent/CA2420008C/en
Priority to JP2002524828A priority patent/JP4979176B2/en
Priority to EP01973104A priority patent/EP1381952A2/en
Publication of WO2002021281A2 publication Critical patent/WO2002021281A2/en
Anticipated expiration legal-status Critical
Publication of WO2002021281A3 publication Critical patent/WO2002021281A3/en
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Prevention of errors by analysis, debugging or testing of software
    • G06F11/362—Debugging of software
    • G06F11/366—Debugging of software using diagnostics
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/32—Monitoring with visual or acoustical indication of the functioning of the machine
    • G06F11/324—Display of status information
    • G06F11/327—Alarm or error message display

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Computer Hardware Design (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Debugging And Monitoring (AREA)
  • Stored Programmes (AREA)
  • Information Transfer Between Computers (AREA)
  • Automatic Analysis And Handling Materials Therefor (AREA)

Abstract

The invention provides a method and system for automatically obtaining and analyzing error messages from end users of software and hardware products. Additionally, the invention provides a method and system of providing solutions that automatically and manually correct the errors. An ever-growing database of errors and solutions is maintained so that future identical or similar problems are expedited without human intervention. Successful analysis at any but the lowest level automatically allows previous levels to be taught greater efficiency for future analysis of the same or similar errors.
PCT/US2001/029049 2000-09-08 2001-09-10 Panic message analyzer Ceased WO2002021281A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
CA2420008A CA2420008C (en) 2000-09-08 2001-09-10 Panic message analyzer
JP2002524828A JP4979176B2 (en) 2000-09-08 2001-09-10 Panic message analyzer
EP01973104A EP1381952A2 (en) 2000-09-08 2001-09-10 Panic message analyzer

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US65820800A 2000-09-08 2000-09-08
US09/658,208 2000-09-08

Publications (2)

Publication Number Publication Date
WO2002021281A2 WO2002021281A2 (en) 2002-03-14
WO2002021281A3 true WO2002021281A3 (en) 2003-11-06

Family

ID=24640348

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2001/029049 Ceased WO2002021281A2 (en) 2000-09-08 2001-09-10 Panic message analyzer

Country Status (4)

Country Link
EP (1) EP1381952A2 (en)
JP (1) JP4979176B2 (en)
CA (1) CA2420008C (en)
WO (1) WO2002021281A2 (en)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7174352B2 (en) 1993-06-03 2007-02-06 Network Appliance, Inc. File system image transfer
US6138126A (en) 1995-05-31 2000-10-24 Network Appliance, Inc. Method for allocating files in a file system integrated with a raid disk sub-system
US7343529B1 (en) 2004-04-30 2008-03-11 Network Appliance, Inc. Automatic error and corrective action reporting system for a network storage appliance
EP2232367A4 (en) 2007-12-12 2011-03-09 Univ Washington MULTITRAITEMENT DETERMINISTIC
WO2009114645A1 (en) * 2008-03-11 2009-09-17 University Of Washington Efficient deterministic multiprocessing
US8453120B2 (en) 2010-05-11 2013-05-28 F5 Networks, Inc. Enhanced reliability using deterministic multiprocessing-based synchronized replication
CN109542657A (en) * 2018-10-16 2019-03-29 深圳壹账通智能科技有限公司 The processing method and server of system exception

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1993000632A1 (en) * 1991-06-20 1993-01-07 Icl Systems Ab Method and system for monitoring a computer system
US5761407A (en) * 1993-03-15 1998-06-02 International Business Machines Corporation Message based exception handler
US6073255A (en) * 1997-05-13 2000-06-06 Micron Electronics, Inc. Method of reading system log

Family Cites Families (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH0291735A (en) * 1988-09-28 1990-03-30 Tohoku Nippon Denki Software Kk Maintenance managing system for remote fault
US5293612A (en) * 1989-05-11 1994-03-08 Tandem Computers Incorporated Selective dump method and apparatus
US5111384A (en) * 1990-02-16 1992-05-05 Bull Hn Information Systems Inc. System for performing dump analysis
JPH04335449A (en) * 1991-05-13 1992-11-24 Nec Corp Terminal fault information collecting system
JPH05334135A (en) * 1992-05-28 1993-12-17 Nec Corp Error information display method when a program ends abnormally
EP0586767A1 (en) * 1992-09-11 1994-03-16 International Business Machines Corporation Selective data capture for software exception conditions
JP2701807B2 (en) * 1995-09-13 1998-01-21 日本電気株式会社 Failure notification device
JPH10228395A (en) * 1997-02-17 1998-08-25 Sekisui Chem Co Ltd Abnormal diagnosis device for control controller
JPH1124961A (en) * 1997-07-08 1999-01-29 Nippon Denki Joho Service Kk Computer maintenance system
JPH1139259A (en) * 1997-07-15 1999-02-12 Casio Comput Co Ltd Information processing apparatus and recording medium recording program
JP2000181734A (en) * 1998-12-16 2000-06-30 Fujitsu Ltd Method for restoring program reference area, restoration system, program running side device, program failure handling device, and computer readable program recording medium therefor
JP3525410B2 (en) * 1998-12-16 2004-05-10 富士通株式会社 Disaster recovery method and computer readable program recording medium for the same

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1993000632A1 (en) * 1991-06-20 1993-01-07 Icl Systems Ab Method and system for monitoring a computer system
US5761407A (en) * 1993-03-15 1998-06-02 International Business Machines Corporation Message based exception handler
US6073255A (en) * 1997-05-13 2000-06-06 Micron Electronics, Inc. Method of reading system log

Non-Patent Citations (4)

* Cited by examiner, † Cited by third party
Title
"AUTOMATED PROBLEM REPORTING", IBM TECHNICAL DISCLOSURE BULLETIN, IBM CORP. NEW YORK, US, vol. 32, no. 6A, 1 November 1989 (1989-11-01), pages 466 - 468, XP000043286, ISSN: 0018-8689 *
CHANDRA S ET AL: "Whither generic recovery from application faults? A fault study using open-source software", DEPENDABLE SYSTEMS AND NETWORKS, 2000. DSN 2000. PROCEEDINGS INTERNATIONAL CONFERENCE ON NEW YORK, NY, USA 25-28 JUNE 2000, LOS ALAMITOS, CA, USA,IEEE COMPUT. SOC, US, 25 June 2000 (2000-06-25), pages 97 - 106, XP010504320, ISBN: 0-7695-0707-7 *
KEGEL AND LE: "Apache Problem Report Database", APACHE, 24 May 1999 (1999-05-24), XP002247941, Retrieved from the Internet <URL:http://bugs.apache.org/> [retrieved on 20030716] *
See also references of EP1381952A2 *

Also Published As

Publication number Publication date
JP4979176B2 (en) 2012-07-18
EP1381952A2 (en) 2004-01-21
CA2420008A1 (en) 2002-03-14
JP2004524596A (en) 2004-08-12
WO2002021281A2 (en) 2002-03-14
CA2420008C (en) 2012-04-03

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