WO2008110102A1 - An update method, system and play device thereof - Google Patents

An update method, system and play device thereof Download PDF

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Publication number
WO2008110102A1
WO2008110102A1 PCT/CN2008/070444 CN2008070444W WO2008110102A1 WO 2008110102 A1 WO2008110102 A1 WO 2008110102A1 CN 2008070444 W CN2008070444 W CN 2008070444W WO 2008110102 A1 WO2008110102 A1 WO 2008110102A1
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WO
WIPO (PCT)
Prior art keywords
file
new
multimedia file
multimedia
old
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2008/070444
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English (en)
French (fr)
Inventor
Yanyu Wu
Diansheng Li
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Huawei Technologies Co Ltd
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Huawei Technologies Co Ltd
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Filing date
Publication date
Application filed by Huawei Technologies Co Ltd filed Critical Huawei Technologies Co Ltd
Priority to EP08715180A priority Critical patent/EP2073524A1/en
Publication of WO2008110102A1 publication Critical patent/WO2008110102A1/zh
Priority to US12/431,012 priority patent/US20090216812A1/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M19/00—Current supply arrangements for telephone systems
    • H04M19/02—Current supply arrangements for telephone systems providing ringing current or supervisory tones, e.g. dialling tone or busy tone
    • H04M19/04—Current supply arrangements for telephone systems providing ringing current or supervisory tones, e.g. dialling tone or busy tone the ringing-current being generated at the substations
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/40—Information retrieval; Database structures therefor; File system structures therefor of multimedia data, e.g. slideshows comprising image and additional audio data
    • G06F16/41—Indexing; Data structures therefor; Storage structures

Definitions

  • the present invention relates to the field of communications technologies, and in particular, to an update method, system, and playback device therefor. Background technique
  • the prompt sound playback generally uses the specified file playback mode, that is, the voice playback device on the network opens the prompt sound file on the file server according to the file path where the prompt sound file is located, and reads the voice data therein, and then Convert it to a prompt to play to the user.
  • the prompt tone playback mode during the playback of the prompt tone, the prompt tone file is opened in real time, and the file is not closed until the prompt tone is played.
  • the prompt file is generally stored on a dedicated file server, when the prompt file is updated, the old tone file to be updated is overwritten by the new tone file copy, and the new voice can be played after the voice playback device is overwritten.
  • the prompt sound file is being opened during the playback of the prompt tone, that is, the old prompt sound file is being played back by the voice playback device, the overlay sound file coverage failure may occur, and the prompt sound update fails.
  • the prompt tone service is a relatively common service in the communication system, the possibility of being opened and played at any time is very high (especially in a call center system with a large amount of traffic), so that the possibility of the prompt sound file update failure is also compared. Large, if the prompt tone update fails, the user hears the old tone, and the new tone will not be heard in time. In order to ensure that the prompt sound is successfully updated in the prompt playing state, the prompt sound must be stopped to ensure that the prompt sound file is closed. However, the processing will interrupt the playback of the prompt sound, thereby affecting the development of the prompt sound service. . Summary of the invention
  • the embodiment of the invention provides an updating method, a system and a playing device thereof, so as to complete the updating of the multimedia file without interrupting the playing of the multimedia file.
  • An embodiment of the present invention provides an update method, including the steps of:
  • the new multimedia file is stored in a new storage location for updating the old multimedia file currently being played;
  • the new multimedia file stored in the new storage location is extracted for playing.
  • An embodiment of the present invention further provides an update system, including:
  • a storage device configured to store the new multimedia file in a new storage location, where the new multimedia file is used to update an old multimedia file that is currently being played;
  • a playing device configured to: when each request for playing the old multimedia file is received, extract a new multimedia file stored in a new storage location in the storage device for playing.
  • An embodiment of the present invention further provides an updating method, including the steps of:
  • the playback device downloads the multimedia file to be played from the file server to the local save, and then plays the corresponding multimedia based on the locally saved multimedia file;
  • the playback device scans the file server's new multimedia file storage area, and when scanning to a new file for updating the locally saved old multimedia file, downloads the scanned new file to a local storage location in a new storage location;
  • the corresponding multimedia is played based on the new multimedia file saved in the new local storage location.
  • An embodiment of the present invention further provides a playback device, including:
  • a scanning unit configured to scan a new multimedia file storage area of the file server; a file downloading unit, configured to download the multimedia file to be played from the file server to the local save, and the scanning unit scans the old used for updating the local save
  • the scanning unit scans the old used for updating the local save
  • a playing unit configured to play a corresponding multimedia based on the locally saved old multimedia file before the file downloading unit downloads the new file to the local save, and after the file download unit downloads the new file to the local save, Upon receiving a request to play the old multimedia file to be updated, the corresponding multimedia is played based on the new multimedia file saved in the local new storage location.
  • the new multimedia file for updating the multimedia file being played is stored in a new storage location, so that when the old multimedia file is currently being used, it can continue to be used, and can be jumped when a new playback request is subsequently received. Play a new multimedia file, so as to achieve the purpose of completing the update of the old multimedia file without interrupting the playback of the multimedia file.
  • FIG. 1 is a flowchart of processing a prompt sound playing mode according to an embodiment of the present invention
  • FIG. 2 is a flow chart of an embodiment of a method for updating a prompt tone according to the playback mode shown in FIG. 1 according to an embodiment of the present invention
  • FIG. 3 is a structural block diagram of a structure of a voice playing device according to an embodiment of the present invention.
  • FIG. 4 is a block diagram showing the structure of a playback device in an embodiment of the present invention. detailed description
  • the method for updating the prompt tone stores the new prompt sound file in a new storage location, wherein the new prompt sound file is used to update the original old prompt sound file (the old prompt sound file may be currently being played. After each request for playing the old prompt sound file is received, the new prompt sound file stored in the new storage location is extracted for playing, so that when the old prompt sound file is being played, the prompt sound can be played without interruption. , can also complete the update of the tone file.
  • the new prompt file and the old prompt file may be stored in different storage locations in the file server currently used to store the prompt file, as in the specific implementation process. If the old prompt file is stored in the file server and the query path is the storage location of the 0001 identifier, the new prompt file used to update the old prompt file is stored in the file server and the query path is 1000.
  • the new prompt sound file is extracted for playback to the storage location of the 1000 logo, and the old prompt sound file in the storage location identified by 0001
  • the old prompt file is deleted, thereby avoiding the inconvenience of updating the old prompt sound in the play state because the old prompt sound file is often in the playing state in the call center system with large traffic volume.
  • the problem is that the prompt tone can be updated without interrupting the beep that is being played.
  • the system may be based on a corresponding voice update system, the system including a storage device for storing the new prompt tone file in a new storage location, the new prompt tone file being used to update the original Old tone file (the old tone file may be currently being played).
  • the update file for updating the prompt sound file being played in the file server may be stored in a newly defined storage area in the file server, the storage area being different from the storage location of the old prompt sound file;
  • a voice playing device configured to: when each request for playing the prompt sound file (the old prompt sound file) currently being played is received, extract a new prompt sound file stored in the new storage location for playing, wherein The voice playback device can periodically scan the newly defined storage area in the file server, and when scanning the corresponding new prompt sound file, each time after receiving the request for playing the old prompt sound file currently being played, the new one is extracted.
  • the new prompt tone file stored in the storage location is played, and of course, the old prompt tone that is currently being played has been updated, and the address stored in the update file is notified to the voice playback device, and the voice playback device receives the After the notification, each time you receive an old mention of the one currently being played When the sound file is requested to be played, extract a new tone files stored on a new storage location for playback.
  • the system may further include a file deletion device, configured to delete the played old prompt sound file when the old prompt sound file currently being played is finished, thereby achieving the purpose of saving storage space.
  • the function of the voice playing device can be integrated into the current voice playing device, so that the voice playing device has the processing capability of the above voice playing device. Force.
  • the embodiment of the present invention further proposes a prompt sound update method specifically implemented in the current prompt tone playing system.
  • a prompt sound update method specifically implemented in the current prompt tone playing system.
  • the following first proposes A new way to play sounds.
  • a flow chart of a new prompt tone playing mode includes the following steps:
  • Step 10 Pre-storing all the prompt file names according to an encoding rule and storing them on the prompting sound file server, and carrying the voice encoding information when the related service delivers the prompt sound playback request.
  • Step 20 The voice playing device queries whether the corresponding prompt tone file is stored in the memory according to the voice encoding information carried in the request. If not, proceed to step 30, otherwise proceed to step 50.
  • Step 30 When the query cannot be performed, read the corresponding prompt sound file according to the voice code information carried in the request to the specified path in the prompt sound file server.
  • Step 40 The voice playing device downloads the read prompt file to the local memory for saving.
  • Step 50 The corresponding prompt tone file is downloaded into the memory, and the voice playback device finds the corresponding memory address according to the voice coding information carried in the request.
  • Step 60 The voice playing device reads the prompt tone file stored in the found memory address to start playing until the end of the playback.
  • the voice playback device downloads the prompt sound file stored in the prompt sound file server to the local memory in accordance with the above process.
  • the downloaded prompt sound file can be downloaded to the local flash memory (FLASH).
  • FLASH local flash memory
  • each voice playing device downloads the prompt sound file to be played by the local voice playing device to the local save, and then performs the sound processing according to the locally saved prompt sound file, without going to the file server every time the sound is played.
  • Find the corresponding prompt file so you can reduce the processing load of the file server and reduce the voice playback device.
  • the transfer traffic between the file server and the file server helps to reduce the network transmission load.
  • a flowchart of an embodiment of the method for updating a prompt tone according to the present invention is performed based on the playback mode shown in FIG. 1, wherein a dedicated prompt file update directory is created on the prompt tone file server, which is assumed to be an update directory.
  • the prompt tone update method includes the following steps:
  • Step 100 Store the new prompt file in the update directory.
  • Step 110 The voice playing device may scan the prompt file stored in the update directory of the file server by using a preferred timing mechanism to detect that a sound file for updating the old sound file stored in the local memory is stored in the update directory.
  • Step 120 The voice playback device downloads the detected new prompt sound file into the local memory and saves it in a new storage location.
  • Step 130 The voice playback device determines whether there is an old prompt tone file having the same code as the new prompt tone file in its own memory, and if yes, proceeding to step 140, otherwise directly performing step 170.
  • Step 140 The old prompt sound file in the current memory is set to the "unavailable" state, and when the voice playback device receives the new playback request, the newly played new prompt sound file is used to play the prompt sound, instead of Use the old tone file for playback.
  • Step 150 The voice playback device checks whether the old prompt tone file is currently being used for playback; if the old prompt tone file is being used (for example, when the prompt tone file is being used by some calls), Wait for a while so that the old tone file is not used at all by the call; if the old tone file is not currently being used, proceed to step 160.
  • Step 160 If the old prompt tone file is not currently used, delete the old prompt sound file stored in the memory to release the memory space occupied by the old prompt sound file.
  • Step 170 in the file server, based on the new prompt file under the update directory Update the existing corresponding tone file stored in the file server
  • Step 180 Delete the new prompt file in the update directory.
  • FIG. 3 it is a structural block diagram of an embodiment of a voice playing device of the present invention, which includes:
  • the scanning unit 200 is configured to scan a new prompt sound file storage area of the file server, and the scanning unit 200 preferably scans the new prompt sound file storage area of the file server by using a periodic timing mechanism, where the file server prompts The sound file and the new file used to update the prompt file are stored in different storage areas.
  • the file downloading unit 210 is configured to download the prompt sound file to be played back from the file server to the local save, and to scan the new file when the scan unit 200 scans a new file for updating the locally saved old prompt sound file.
  • the download is saved locally to the new storage location, and the new file to be scanned and the corresponding old tone file downloaded originally are stored in different storage areas on the local storage medium.
  • the playing unit 220 is configured to: before the new file is downloaded to the local save, play the corresponding prompt sound based on the locally saved old prompt sound file, and after downloading the new file to the local save, each time the received file is to be updated
  • the corresponding prompt sound is played based on the new prompt sound file saved in the local new storage location, that is, the playing unit 220 plays the sound based on the original old prompt sound file before the new file is downloaded. Processing, and after the new file is downloaded, the playback is performed based on the newly downloaded file.
  • the voice playback device may further include a file deletion unit 230, configured to delete the locally saved old prompt sound file to be updated in an unplayed state after downloading the new file to the local save, that is, if After the new file is downloaded, if the old sound file to be updated is being used, it is necessary to wait for the file to be used, and then delete the old sound file to release the storage space.
  • a file deletion unit 230 configured to delete the locally saved old prompt sound file to be updated in an unplayed state after downloading the new file to the local save, that is, if After the new file is downloaded, if the old sound file to be updated is being used, it is necessary to wait for the file to be used, and then delete the old sound file to release the storage space.
  • the prompt tone update scheme of the embodiment of the present invention reduces the file server.
  • the update failure problem that occurs when the prompt tone being played is updated can be avoided, and the prompt tone currently being played is not interrupted, thereby ensuring the performance of the prompt tone service, and
  • the effect of the solution in the embodiment of the present invention is more obvious, for the call center system that is being played.
  • Another embodiment of the present invention provides a multimedia file update method and a multimedia file update system.
  • the update method and the update system are the same as the voice (such as prompt tone) update method and the voice update system, except that the update body is not limited to voice.
  • multimedia files such as voice, audio, video, image files, etc., which are not described here.
  • the embodiment of the present invention further provides a playback device, as shown in FIG. 4, which includes: a scanning unit 400 for scanning a new multimedia file storage area of a file server, and the scanning unit 400 preferably can be used without loss of other situations.
  • the periodic timing mechanism scans the new multimedia file storage area of the file server, wherein the multimedia files and the new files for updating the multimedia files in the file server are stored in different storage areas.
  • the file downloading unit 410 is configured to download the multimedia file to be played from the file server to the local save, and download the scanned new file to the new file when the scanning unit 400 scans to update the locally saved old multimedia file to It is saved locally in a new storage location, and the new file to be scanned and the corresponding old multimedia file originally downloaded are stored in different storage areas on the local storage medium.
  • the playing unit 420 is configured to play the corresponding multimedia content based on the locally saved old multimedia file before downloading the new file to the local save, and after receiving the new file to the local save, each time the old file to be updated is received
  • the corresponding multimedia content is played based on the new multimedia file saved in the local new storage location, that is, the playing unit 420 performs playback processing based on the original old multimedia file before the new file is downloaded. After the new file is downloaded, the playback is performed based on the newly downloaded file.
  • the playing device may further include a file deleting unit 430, configured to delete the locally saved old multimedia file to be updated in an unplayed state after downloading the new file to the local save, that is, if it is new Old multimedia to be updated after the file is downloaded When the file is being used, you need to wait for the file to be used before deleting the old multimedia file to free up storage space.
  • a file deleting unit 430 configured to delete the locally saved old multimedia file to be updated in an unplayed state after downloading the new file to the local save, that is, if it is new Old multimedia to be updated after the file is downloaded When the file is being used, you need to wait for the file to be used before deleting the old multimedia file to free up storage space.
  • the present invention can be implemented by means of software plus a necessary general hardware platform, and of course, can also be through hardware, but in many cases, the former is a better implementation. the way.
  • the technical solution of the present invention which is essential or contributes to the prior art, may be embodied in the form of a software product stored in a storage medium, including a plurality of instructions for making a A computer device (which may be a personal computer, server, or network device, etc.) performs the methods described in various embodiments of the present invention.
  • a computer device which may be a personal computer, server, or network device, etc.

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Description

更新方法、 系统及其播放设备 技术领域
本发明涉及通信技术领域， 尤其是涉及一种更新方法、 系统及其 播放设备。 背景技术
在通信系统中， 提示音播放一般釆用指定文件放音方式， 即网络 中的语音播放设备根据提示音文件位于的文件路径打开文件服务器 上的提示音文件， 并读取其中的语音数据， 然后将其转换为提示音形 式播放给用户。 对于这种提示音播放方式， 在提示音播放过程中， 提 示音文件是被实时打开的， 一直到提示音播放完毕文件才会关闭。
发明人在实现本发明的过程中， 发现现有方法至少存在以下缺 点：
由于提示音文件一般存放在专用的文件服务器上，这样在更新提 示音文件时， 需要使用新提示音文件拷贝覆盖待更新的旧提示音文 件， 覆盖以后语音播放设备就可以播放新的提示音。但是如果在提示 音播放过程中， 由于提示音文件正处于打开状态， 即旧提示音文件正 在被语音播放设备打开播放， 那么就会导致提示音文件覆盖失败， 从 而导致提示音更新失败。
由于提示音业务在通信系统中是比较常用的业务，随时被打开播 放的可能性非常大（尤其是在业务量较大的呼叫中心系统中）， 因而 使得提示音文件更新失败的可能性也比较大， 如果提示音更新失败， 用户听到的还是旧提示音， 将无法及时听到新提示音。 而要想保证在 提示音播放状态下提示音更新成功， 则必须停止提示音的播放， 以保 证提示音文件被关闭， 然而这样处理就会中断提示音的播放， 从而影 响到提示音业务的开展。 发明内容
本发明实施例提供一种更新方法、 系统及其播放设备， 以在不中 断多媒体文件播放的前提下完成多媒体文件的更新。
本发明的实施例提供一种更新方法， 包括步骤：
将新多媒体文件存储在新的存储位置上，所述新多媒体文件用于 更新当前正在被播放的旧多媒体文件；
后续每接收到对所述旧多媒体文件进行播放的请求时，提取所述 新的存储位置上存储的所述新多媒体文件进行播放。
本发明的实施例还提供一种更新系统， 包括：
存储装置， 用于将新多媒体文件存储在新的存储位置上， 所述新 多媒体文件用于更新当前正在被播放的旧多媒体文件；
播放装置，用于在后续每接收到对所述旧多媒体文件进行播放的 请求时 ,提取所述存储装置中新的存储位置上存储的新多媒体文件进 行播放。
本发明的实施例还提供一种更新方法， 包括步骤：
播放设备将准备播放的多媒体文件从文件服务器下载到本地保 存， 后续基于本地保存的所述多媒体文件播放对应的多媒体；
在文件服务器中设置用于存储新多媒体文件的存储区域，所述新 多媒体文件用于更新文件服务器中已有的旧多媒体文件；
播放设备扫描文件服务器的新多媒体文件存储区域，在扫描到用 于更新本地保存的旧多媒体文件的新文件时，将扫描到的新文件下载 到本地保存在新的存储位置上； 以及
后续每接收到对欲被更新的旧多媒体文件进行播放的请求时，基 于本地新的存储位置上保存的新多媒体文件播放对应的多媒体。
本发明的实施例还提供一种播放设备， 包括：
扫描单元， 用于扫描文件服务器的新多媒体文件存储区域； 文件下载单元，用于将准备播放的多媒体文件从文件服务器下载 到本地保存，以及所述扫描单元在扫描到用于更新本地保存的旧多媒 体文件的新文件时，将扫描到的新文件下载到本地保存在新的存储位 置上；
播放单元，用于在所述文件下载单元未将新文件下载到本地保存 之前，基于本地保存的旧多媒体文件播放对应的多媒体， 以及在所述 文件下载单元将新文件下载到本地保存之后 ,每接收到对欲被更新的 旧多媒体文件进行播放的请求时，基于本地新的存储位置上保存的新 多媒体文件播放对应的多媒体。
通过使用本发明的实施例， 实现了以下有益效果：
将用于更新正在播放的多媒体文件的新多媒体文件存放在新的 存储位置上， 这样在旧的多媒体文件当前正在被使用时， 可以继续使 用， 而在后续接收到新的播放请求时可以跳转播放新的多媒体文件， 从而达到了在不中断多媒体文件播放的前提下完成对旧多媒体文件 进行更新的目的 附图说明
图 1为本发明实施例中提示音播放方式处理流程图；
图 2为基于本发明实施例中图 1所示的放音方式实施提示音更新 方法的实施例流程图；
图 3为本发明实施例中语音播放设备组成结构框图；
图 4为本发明实施例中播放设备组成结构框图。 具体实施方式
本发明实施例所提出的提示音更新方法，将新提示音文件存储在 新的存储位置上，其中该新提示音文件用于更新原来的旧提示音文件 (旧提示音文件当前可能正在被播放）； 后续每接收到对旧提示音文 件进行播放的请求时，提取新的存储位置上存储的新提示音文件进行 播放，这样当旧提示音文件正在被播放时，可以不中断提示音的播放， 还能够完成提示音文件的更新。
例如，可以将新提示音文件和旧提示音文件存放在目前用于存放 提示音文件的文件服务器中的不同存储位置上， 如在具体实施过程 中， 旧提示音文件存放在文件服务器中的查询路径为 0001标识的存 储位置上时，将用于对旧提示音文件进行更新的新提示音文件存放在 文件服务器中的查询路径为 1000标识的存储位置上； 后续在每次接 收到对旧提示音文件进行播放的请求时， 就到 1000标识的存储位置 上提取新提示音文件进行播放， 以及在 0001标识的存储位置中的旧 提示音文件被播放完毕时将该旧提示音文件删除，从而避免了在业务 量较大的呼叫中心系统中， 由于旧提示音文件经常处于播放状态下， 对该播放状态下的旧提示音进行更新处理不便的问题，达到了无需中 断正在被播放的提示音， 也能对提示音进行更新的目的。
为实施上述提出的语音更新方法， 可以基于对应的语音更新系 统， 该系统中包括存储装置， 其用于将新提示音文件存储在新的存储 位置上， 该新提示音文件用于更新原来的旧提示音文件（旧提示音文 件当前可能正在被播放）。 例如该存储装置中， 对于用于更新文件服 务器中正在被播放的提示音文件的更新文件，可以存储在文件服务器 中新定义的存储区域中， 该存储区域异于旧提示音文件的存放位置； 还包括语音播放装置，用于在后续每接收到对当前正在被播放的提示 音文件 (旧提示音文件）进行播放的请求时， 提取新的存储位置上存 储的新提示音文件进行播放，其中语音播放装置可以通过定期扫描文 件服务器中新定义的存储区域， 当扫描到对应的新提示音文件时， 后 续每次收到对当前正在被播放的旧提示音文件进行播放的请求时，提 取新的存储位置上存储的新提示音文件进行播放， 当然也可以由外界 将当前正在被播放的旧提示音已发生更新，及其更新文件存储的地址 通知给语音播放装置， 语音播放装置接收到该通知后， 每次收到对当 前正在被播放的旧提示音文件进行播放的请求时，提取新的存储位置 上存储的新提示音文件进行播放。
该系统中还可以进而包括文件删除装置，用于在当前正在被播放 的旧提示音文件播放完毕时， 删除该播放完毕的旧提示音文件， 从而 达到节约存储空间的目的。其中语音播放装置的功能可以集成在目前 的语音播放设备中，使语音播放设备具有上述语音播放装置的处理能 力。
基于上述提出的提示音更新方法的实现原理，本发明的实施例还 提出了一种在目前的提示音播放系统中具体实施的提示音更新方法， 为了达到提示音更新的目的，下述首先提出了一种新的提示音播放方 式。
如图 1所示，为本发明实施例提出的新的提示音播放方式处理流 程图， 包括以下步骤：
步骤 10、 预先将所有的提示音文件名按一个编码规则编码存放 在提示音文件服务器上，相关业务下发提示音放音请求时携带有语音 编码信息。
步骤 20、 语音播放设备根据请求中携带的语音编码信息在自身 内存中查询是否存储有对应的提示音文件， 若没有则进行步骤 30, 否则进行步骤 50。
步骤 30、 不能查询到时， 根据请求中携带的语音编码信息到提 示音文件服务器中的指定路径下读取对应的提示音文件。
步骤 40、 语音播放设备将读取的提示音文件下载到本地的内存 中保存。
步骤 50、 对应的提示音文件已下载到内存中， 语音播放设备根 据请求中携带的语音编码信息找到对应的内存地址。
步骤 60、 语音播放设备读取该找到的内存地址中存储的提示音 文件开始播放， 直至放音结束。
其中语音播放设备除了按照上述流程将提示音文件服务器中存 储的提示音文件下载到本地存储在自身内存中，其他情况还可以将下 载的提示音文件下载到本地存储在自身的闪存（ FLASH )中， 当然还 可以存放到硬盘及其他本地存储介质中， 这里不再过多给以赘述。
上述的提示音播放方式，由于各个语音播放设备将自身要播放的 提示音文件下载到本地保存，后续基于本地保存的提示音文件进行放 音处理， 而无需在每次放音时都去文件服务器查找对应的提示音文 件， 因此可以减轻文件服务器的处理负荷， 还可以减少语音播放设备 和文件服务器之间的传输流量， 有助于减轻网络传输负荷。
如图 2所示，为基于图 1所示的放音方式实施本发明提示音更新 方法的实施例流程图，其中在提示音文件服务器上建立一个专用的提 示音文件更新目录，假设为 update目录。则该提示音更新方法包括以 下步骤：
步骤 100、 将新提示音文件存放在 update目录。
如果要对文件服务器中存储的相应提示音文件进行更新时 ,只需 将新的提示音文件存放在该 update目录下，例如可以通过文件拷贝方 式或者 FTP ( File Transmission Protocol, 文件传输协议 )方式实现将 新提示音文件存放在该目录下。
步骤 110、 语音播放设备可以通过优选的定时机制扫描文件服务 器中的 update 目录中存放的提示音文件， 以检测到 update 目录下存 放有用于更新本地内存中存储的旧提示音文件的提示音文件。
步骤 120、 语音播放设备将检测到的新提示音文件下载到本地内 存中， 并保存在新的存储位置上。
步骤 130、 语音播放设备判断自身内存中是否有和新提示音文件 具有相同编码的旧提示音文件， 如果有则继续步骤 140, 否则直接执 行步骤 170。
步骤 140、 将当前内存中的旧提示音文件置为 "不可用" 状态， 语音播放设备在收到新的放音请求时，就使用新下载的新提示音文件 进行提示音播放， 而不再使用旧的提示音文件进行放音处理。
步骤 150、 语音播放设备检查旧的提示音文件当前是否正在被放 音使用； 如果旧的提示音文件正在被使用（例如该条提示音文件更新 时正在被某些呼叫所使用的情况）， 需要等待一段时间， 以使旧的提 示音文件完全不被呼叫放音所使用；如果旧的提示音文件目前没有被 使用， 则继续步骤 160。
步骤 160、 旧的提示音文件当前没有被使用， 则将内存中存储的 该旧提示音文件删除， 以释放旧提示音文件所占用的内存空间。
步骤 170、 在文件服务器中， 基于 update目录下的新提示音文件 更新文件服务器中存储的已有的对应提示音文件
步骤 180、 删除 update目录下的该新提示音文件。
对于多台语音播放设备共享提示音的情况，需要设立一个规定时 间长度保护机制， 以保证所有的语音播放设备都完成提示音更新后， 才删除 update目录下的提示音文件。
如图 3所示， 为本发明语音播放设备的实施例组成结构框图， 其 中包括：
扫描单元 200 , 用于扫描文件服务器的新提示音文件存储区域， 不失其他情况扫描单元 200 较佳地可以釆用周期定时机制扫描文件 服务器的新提示音文件存储区域，其中在文件服务器中提示音文件和 用于更新提示音文件的新文件是存储在不同的存储区域中的。
文件下载单元 210 , 用于将准备播放的提示音文件从文件服务器 下载到本地保存，以及在扫描单元 200扫描到用于更新本地保存的旧 提示音文件的新文件时，将扫描到的新文件下载到本地保存在新的存 储位置上，即将扫描到的新文件和原来下载的对应旧提示音文件存储 在本地存储介质中的不同存储区域中。
播放单元 220 , 用于在未将新文件下载到本地保存之前， 基于本 地保存的旧提示音文件播放对应的提示音，以及在将新文件下载到本 地保存之后， 每接收到对欲被更新的旧提示音文件进行播放的请求 时， 基于本地新的存储位置上保存的新提示音文件播放对应的提示 音， 即播放单元 220在新文件未下载之前，基于原始旧的提示音文件 进行放音处理， 而在新文件下载之后基于新下载的文件进行放音处 理。
可选的， 该语音播放设备还可以进而包括文件删除单元 230 , 用 于在将新文件下载到本地保存后，将本地保存的欲被更新的旧提示音 文件在未播放状态下删除， 即如果在新文件下载之后， 欲被更新的旧 提示音文件正在被使用时， 则需等待文件被使用完后， 再将旧的提示 音文件删除， 以释放存储空间。
由此可见，本发明实施例的提示音更新方案在减轻了文件服务器 及其网络传输资源负荷的基础上，可以避免对正在播放的提示音进行 更新时出现的更新失败问题，并且不需要中断当前正在被播放的提示 音， 因此既保证了提示音业务的性能， 又能成功的对正在播放的提示 音进行更新， 尤其是对于业务量较大的呼叫中心系统， 本发明实施例 中的方案所带来的效果将更加明显。
本发明另一实施例提供了一种多媒体文件更新方法及多媒体文 件更新系统， 其更新方法和更新系统与上述语音（如提示音）更新方 法及语音更新系统一样，只是更新主体并不限于语音，还包括如语音、 音频、 视频、 图像文件等多媒体文件， 在此不在赘述。
本发明的实施例还提供一种播放设备， 如图 4所示， 其中包括： 扫描单元 400 , 用于扫描文件服务器的新多媒体文件存储区域， 不失其他情况扫描单元 400 较佳地可以釆用周期定时机制扫描文件 服务器的新多媒体文件存储区域，其中在文件服务器中多媒体文件和 用于更新多媒体文件的新文件是存储在不同的存储区域中的。
文件下载单元 410 , 用于将准备播放的多媒体文件从文件服务器 下载到本地保存，以及在扫描单元 400扫描到用于更新本地保存的旧 多媒体文件的新文件时，将扫描到的新文件下载到本地保存在新的存 储位置上，即将扫描到的新文件和原来下载的对应旧多媒体文件存储 在本地存储介质中的不同存储区域中。
播放单元 420 , 用于在未将新文件下载到本地保存之前， 基于本 地保存的旧多媒体文件播放对应的多媒体内容，以及在将新文件下载 到本地保存之后，每接收到对欲被更新的旧多媒体文件进行播放的请 求时，基于本地新的存储位置上保存的新多媒体文件播放对应的多媒 体内容， 即播放单元 420在新文件未下载之前， 基于原始旧的多媒体 文件进行放音处理，而在新文件下载之后基于新下载的文件进行放音 处理。
可选的， 该播放设备还可以进而包括文件删除单元 430, 用于在 将新文件下载到本地保存后，将本地保存的欲被更新的旧多媒体文件 在未播放状态下删除， 即如果在新文件下载之后，欲被更新的旧多媒 体文件正在被使用时， 则需等待文件被使用完后， 再将旧的多媒体文 件删除， 以释放存储空间。
通过以上的实施方式的描述，本领域的技术人员可以清楚地了解 到本发明可借助软件加必需的通用硬件平台的方式来实现， 当然也可 以通过硬件，但很多情况下前者是更佳的实施方式。基于这样的理解， 本发明的技术方案本质上或者说对现有技术做出贡献的部分可以以 软件产品的形式体现出来， 该计算机软件产品存储在一个存储介质 中， 包括若干指令用以使得一台计算机设备（可以是个人计算机， 服 务器， 或者网络设备等）执行本发明各个实施例所述的方法。 以上公 开的仅为本发明的几个具体实施例， 但是， 本发明并非局限于此， 任 何本领域的技术人员能思之的变化都应落入本发明的保护范围。
以上所述仅为本发明实施例的过程及方法实施例，并不用以限制 本发明实施例， 凡在本发明实施例的精神和原则之内所做的任何修 改、 等同替换、 改进等， 均应包括在本发明实施例的保护范围之内。

Claims

权利要求
1、 一种更新方法， 其特征在于， 包括步骤：
将新多媒体文件存储在新的存储位置上，所述新多媒体文件用于 更新当前正在被播放的旧多媒体文件；
后续每接收到对所述旧多媒体文件进行播放的请求时，提取所述 新的存储位置上存储的所述新多媒体文件进行播放。
2、 如权利要求 1所述的更新方法， 其特征在于， 还包括在所述 旧多媒体文件被播放完毕时， 删除所述旧多媒体文件的步骤。
3、 如权利要求 1所述的更新方法， 其特征在于， 所述新多媒体 文件与所述旧多媒体文件存储在文件服务器中的不同存储位置上。
4、 如权利要求 1所述的更新方法， 其特征在于， 所述多媒体文 件包括语音、 音频、 视频和图像文件。
5、 一种更新系统， 其特征在于， 包括：
存储装置， 用于将新多媒体文件存储在新的存储位置上， 所述新 多媒体文件用于更新当前正在被播放的旧多媒体文件；
播放装置，用于在后续每接收到对所述旧多媒体文件进行播放的 请求时，提取所述存储装置中新的存储位置上存储的新多媒体文件进 行播放。
6、 如权利要求 5所述的更新系统， 其特征在于， 还包括文件删 除装置， 用于在所述旧多媒体文件被播放完毕时， 删除所述旧多媒体 文件。
7、 一种更新方法， 其特征在于， 包括步骤：
播放设备将准备播放的多媒体文件从文件服务器下载到本地保 存， 后续基于本地保存的所述多媒体文件播放对应的多媒体；
在文件服务器中设置用于存储新多媒体文件的存储区域，所述新 多媒体文件用于更新文件服务器中已有的旧多媒体文件；
播放设备扫描文件服务器的新多媒体文件存储区域，在扫描到用 于更新本地保存的旧多媒体文件的新文件时，将扫描到的新文件下载
替换页（细则第 26条) 到本地保存在新的存储位置上； 以及
后续每接收到对欲被更新的旧多媒体文件进行播—放的请求时 Γ基 于本地新的存储位置上保存的新多媒体文件播放对应的多媒体。
8、 如权利要求 7所述的更新方法， 其特征在于， 还包括步骤： 所述播放设备在将新多媒体文件下载到本地保存后，将本地保存 的欲被更新的旧多媒体文件在未播放状态下删除。
9、 如权利要求 7所述的更新方法， 其特征在于， 还包括步骤： 在规定时间后基于新多媒体文件存储区域中的新多媒体文件更 新文件服务器中已有的对应旧多媒体文件； 以及
将新多媒体文件存储区域中的新多媒体文件删除。
10、 如权利要求 7所述的更新方法， 其特征在于， 所述播放设备 采用周期定时机制扫描文件服务器的新多媒体文件存储区域。
11、 如权利要求 7所述的更新方法， 其特征在于， 所述多媒体文 件包括语音、 音频、 视频和图像文件。
12、 一种播放设备， 其特征在于， 包括：
扫描单元， 用于扫描文件服务器的新多媒体文件存储区域； 文件下载单元，用于将准备播放的多媒体文件从文件服务器下载 到本地保存，以及所述扫描单元在扫描到用于更新本地保存 旧多媒 体文件的新文件时，将扫描到的新文件下载到本地保存在新的存储位 置上；
播放单元，用于在所述文件下载单元未将新文件下载到本地保存 之前， 基于本地保存的旧多媒体文件播放对应的多媒体， 以及在所述 文件下载单元将新文件下载到本地保存之后，每接收到对欲被更新的 旧多媒体文件进行播放的请求时，基于本地新的存储位置上保存的新 多媒体文件播放对应的多媒体。
13、 如权利要求 11所述的播放设备， 其特征在于， 还包括文件 删除单元， 用于在将新文件下载到本地保存后， 将本地保存 欲被更 新的旧多媒体文件在未播放状态下删除。
14、 如权利要求 11所述的播放设备， 其特征在于， 所述扫描单 替换页（细则第 26条) 元采用周期定时机制扫描文件服务器的新多媒体文件存储区域
)2
替换页（细则第 26条)
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