WO2012109940A1 - 基于交互式语音应答ivr技术的视频监控方法与系统 - Google Patents

基于交互式语音应答ivr技术的视频监控方法与系统 Download PDF

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Publication number
WO2012109940A1
WO2012109940A1 PCT/CN2011/084130 CN2011084130W WO2012109940A1 WO 2012109940 A1 WO2012109940 A1 WO 2012109940A1 CN 2011084130 W CN2011084130 W CN 2011084130W WO 2012109940 A1 WO2012109940 A1 WO 2012109940A1
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WIPO (PCT)
Prior art keywords
video
terminal
monitoring
ivr
video terminal
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2011/084130
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English (en)
French (fr)
Inventor
贾玉莹
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Huawei Technologies Co Ltd
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Huawei Technologies Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Huawei Technologies Co Ltd filed Critical Huawei Technologies Co Ltd
Priority to EP11858681.7A priority Critical patent/EP2547105A4/en
Publication of WO2012109940A1 publication Critical patent/WO2012109940A1/zh
Priority to US13/910,421 priority patent/US20130265379A1/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
    • H04N7/188—Capturing isolated or intermittent images triggered by the occurrence of a predetermined event, e.g. an object reaching a predetermined position
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
    • H04N7/147—Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
    • H04N7/181—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast for receiving images from a plurality of remote sources
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING SYSTEMS, e.g. PERSONAL CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B13/00—Burglar, theft or intruder alarms
    • G08B13/18—Actuation by interference with heat, light, or radiation of shorter wavelength; Actuation by intruding sources of heat, light, or radiation of shorter wavelength
    • G08B13/189—Actuation by interference with heat, light, or radiation of shorter wavelength; Actuation by intruding sources of heat, light, or radiation of shorter wavelength using passive radiation detection systems
    • G08B13/194—Actuation by interference with heat, light, or radiation of shorter wavelength; Actuation by intruding sources of heat, light, or radiation of shorter wavelength using passive radiation detection systems using image scanning and comparing systems
    • G08B13/196—Actuation by interference with heat, light, or radiation of shorter wavelength; Actuation by intruding sources of heat, light, or radiation of shorter wavelength using passive radiation detection systems using image scanning and comparing systems using television cameras
    • G08B13/19654—Details concerning communication with a camera
    • G08B13/19658—Telephone systems used to communicate with a camera, e.g. PSTN, GSM, POTS

Definitions

  • the present invention relates to the field of video surveillance technologies, and in particular, to a video surveillance method and system based on interactive voice response IVR technology.
  • the traditional video surveillance system is based on the data domain. Users need to install specific client software on the PC or mobile terminal to access the video surveillance platform. Therefore, the terminal equipment, users and the environment are highly demanded. Summary of the invention
  • the purpose of the embodiments of the present invention is to provide a video monitoring method and system, which solves the problem that video monitoring can only be implemented in a data domain and requires specific client software to be installed in the prior art.
  • an embodiment of the present invention provides a video monitoring method based on an interactive voice response IVR technology, where the method includes: a video IVR system receives a video call request sent by a video terminal, where the video call request includes the video An identifier of the terminal and a video call service code; the video IVR system queries the video surveillance system for a list of monitoring devices corresponding to the video terminal according to the identifier of the video terminal and the video call service code; the video I VR system Receiving a list of monitoring devices corresponding to the video terminal returned by the video monitoring system, and providing the video device to the video terminal; the video IVR system is configured to monitor from the video according to the selection of the monitoring device by the video terminal The system obtains the media stream monitored by the selected monitoring device, and provides the video stream to the video terminal for playing.
  • the embodiment of the present invention further provides a video IVR system
  • the video IVR system includes: a first receiving device, configured to receive a video call request sent by a video terminal, the video call The request includes the identifier of the video terminal and the video monitoring service code.
  • the first sending device is configured to query the video monitoring system for the monitoring device list corresponding to the video terminal according to the identifier of the video terminal; And receiving, by the video monitoring system, a list of monitoring devices corresponding to the video terminal, and providing the video device to the video terminal, where the second sending device is configured to select, according to the video terminal, the monitoring device, Obtaining, by the video monitoring system, the media stream monitored by the selected monitoring device, and providing the video stream to the video terminal for playing.
  • the embodiment of the present invention further provides a video monitoring system, where the video monitoring system includes: a query processing device, configured to receive a monitoring device query request from a video terminal sent by a video IVR system; and pass the video I VR The system returns a monitoring device list corresponding to the video terminal to the video terminal; the media stream processing device transmits the the video terminal to the video terminal by using the video IVR system according to the selection of the monitoring device by the video terminal The media stream monitored by the selected monitoring device.
  • the video monitoring system includes: a query processing device, configured to receive a monitoring device query request from a video terminal sent by a video IVR system; and pass the video I VR The system returns a monitoring device list corresponding to the video terminal to the video terminal; the media stream processing device transmits the the video terminal to the video terminal by using the video IVR system according to the selection of the monitoring device by the video terminal The media stream monitored by the selected monitoring device.
  • the embodiment of the present invention further provides a video monitoring system based on the interactive voice response IVR technology, where the system includes: the video IVR system described in the foregoing embodiment, and the video IVR system described in the foregoing embodiments.
  • Video surveillance system for communication is provided.
  • the invention has the beneficial effects that the combination of the video IVR technology and the video monitoring technology realizes the connection between the video IVR platform and the video monitoring platform, and enriches the access mode of the video monitoring system.
  • the user holding the visual terminal can realize the monitoring video browsing and the cloud mirror control by simply dialing the service access code, satisfying the requirement of the customer to view the video and monitoring management anytime and anywhere, and reducing the terminal equipment, the user and the use.
  • Environmental requirements further expand the user base of video surveillance systems.
  • FIG. 1 is a block diagram of a video surveillance system based on an interactive voice response I VR technology according to an embodiment of the present invention
  • FIG. 1a is a functional block diagram of a video I VR system 10 in accordance with an embodiment of the present invention
  • FIG. 1b is a functional block diagram of a video monitoring system 30 according to an embodiment of the present invention.
  • FIG. 2 is a flowchart of an overall service of a video monitoring method based on an interactive voice response IVR technology according to an embodiment of the present invention
  • 3 is a practical service flow diagram of a video monitoring method based on an interactive voice response IVR technology according to an embodiment of the present invention
  • 4 is a service flow chart of performing cloud mirror control according to an embodiment of the present invention
  • FIG. 5 is a service flow diagram of an alarm method according to an embodiment of the present invention. detailed description
  • Video IVR interactive voice response
  • Video IVR technology extends the original voice IVR technology to provide 3G video terminal users with value-added services integrating audio and video through circuit-based 3G-324M video calls.
  • the user can use the video monitoring system at any time and any place under the prompt of video and voice by dialing the service access code, thereby reducing the terminal device, the user, and the Use the requirements of the environment to further expand the user base of the video surveillance system.
  • FIG. 1 is a structural diagram of a video surveillance system based on the interactive voice response IVR technology. As shown in FIG. 1, the system includes: a video IVR system 10, a video surveillance system 30 that connects to the video IVR system 10. In addition, the system also includes a video terminal 20.
  • the video IVR system 10 of this embodiment may be a value-added platform for providing audio and video integration services for 3G video terminal users based on a WCDMA-based circuit domain 3G-324M video call; the system receives a video call from a forward user circuit domain, and may
  • the video surveillance system requests video streaming and cloud mirror control.
  • cloud mirror control represents the omni-directional (up and down, left and right) movement and lens change of the gimbal. Double, zoom control. By controlling the gimbal, zooming of the lens, change of the aperture, rotation of the gimbal, adjustment of the rotation speed of the gimbal, and the like can be achieved.
  • the video monitoring system 30 of this embodiment can be responsible for maintaining and managing information such as users (such as industry users) or front-end devices, and providing monitoring video streams and cloud mirror control interfaces to the video IVR system.
  • the video IVR system 10 of the embodiment is configured to receive a video call request sent by a video terminal, where the video call request includes an identifier of the video terminal and a video surveillance service code; and according to the identifier of the video terminal, to the video surveillance system. Querying a list of monitoring devices corresponding to the video terminal;
  • the video monitoring system 30 is configured to return a monitoring device list corresponding to the video terminal 20 to the video terminal 20 through the video IVR system 10; and transmit the selected monitoring device to the video terminal 20 according to the selection of the monitoring device by the video terminal 20.
  • the video terminal 30 is configured to initiate a video call request to the video IVR system 10 according to the video surveillance service access code input by the user; the receiving video monitoring system 30 selects the device to be monitored through the monitoring device list returned by the video IVR system 10, and The selection result is sent to the video monitoring system 30 through the video IVR system 10; the media stream returned by the video monitoring system 30 is received and played.
  • the video IVR system 10 of the embodiment is further configured to request, from the video surveillance system 30, a client list corresponding to the video terminal 20 according to the identifier of the video terminal 20; receive the specific client selected by the video terminal 20, and monitor the video.
  • the system 30 requests a list of monitoring devices corresponding to the specific client.
  • the video monitoring system 30 of the present embodiment is further configured to return the client list to the video terminal 20 through the video IVR system 10.
  • the video terminal 20 of the embodiment is further configured to send a cloud mirror control request to the video IVR system 10 according to the cloud mirror control operation of the user.
  • the video IVR system 10 of the embodiment is further configured to receive the video.
  • the cloud mirror control request of the terminal parses the user operation type from the cloud mirror control request, and notifies the video monitoring system 30 to perform cloud mirror control on the related monitoring device.
  • the video monitoring system 30 of the embodiment is further configured to: when an alarm event is detected, The alarm event is sent to the video IVR system 10; the video IVR system 10 of the embodiment is further configured to notify the corresponding video terminal 20 of the alarm event by at least one of a video call, a voice call, or a short message mode.
  • FIG. la is a functional block diagram of the video IVR system 10 of the present embodiment.
  • the video IVR system 10 includes: a first receiving device 101, configured to receive a video call request sent by a video terminal, and the video call request
  • the identifier of the video terminal and the video monitoring service code are included in the first sending device 102, configured to query the video monitoring system for a monitoring device list corresponding to the video terminal according to the identifier of the video terminal; 103.
  • the device is configured to receive a monitoring device list that is returned by the video monitoring system and is provided to the video terminal, where the second sending device is configured to perform, according to the video terminal, the monitoring device. And selecting, obtaining, from the video monitoring system, the media stream monitored by the selected monitoring device, and providing the video stream to the video terminal for playing.
  • the first receiving device 101 is further configured to receive a cloud mirror control request of the video terminal, where the first sending device 102 is further configured to parse a user operation type from the cloud mirror control request, and notify the The video surveillance system performs cloud mirror control on the selected monitoring device.
  • the second receiving device 103 is further configured to receive an alarm event reported by the video monitoring system, where the second sending device 104 is further configured to use at least one of a video call, a voice call, or a short message mode. The alarm event is notified to the video terminal.
  • the video IVR system of this embodiment includes the following components: Sof tACD: access layer device of the video IVR system, providing access functions for circuit domain video calls, and passing and video monitoring systems Docking request video stream; CTI/ IVR: Service control layer device of video IVR system, responsible for loading and executing business process; Service server: business application system of video IVR system, implementing business logic; interface server: communicating with video surveillance system, Obtain a list of monitoring devices for cloud mirror control; File server: Stores voice and video files used in video IVR systems; Database server: Saves business execution related data.
  • Figure lb is a functional block diagram of the video surveillance system 30 of the present embodiment.
  • the video surveillance system 30 includes: a query processing device 301, configured to receive a monitoring device query from a video terminal sent by the video IVR system. Retrieving, by the video IVR system, a monitoring device list corresponding to the video terminal to the video terminal; the media stream processing device 302, according to the video terminal selecting the monitoring device, by using the video IVR system Transmitting, to the video terminal, a media stream monitored by the selected monitoring device.
  • the video monitoring system further includes: a cloud mirror control device 303, configured to receive a cloud mirror control command of the video IVR system, and perform cloud mirror control on the selected monitoring device.
  • a cloud mirror control device 303 configured to receive a cloud mirror control command of the video IVR system, and perform cloud mirror control on the selected monitoring device.
  • the video monitoring system further includes: an alarm device 304, configured to report the alarm event to a video IVR system to receive an alarm event on the video monitoring system when an alarm event is detected. And causing the video IVR system to notify the video terminal of the alarm event by using at least one of a video call, a voice call, or a short message mode.
  • an alarm device 304 configured to report the alarm event to a video IVR system to receive an alarm event on the video monitoring system when an alarm event is detected. And causing the video IVR system to notify the video terminal of the alarm event by using at least one of a video call, a voice call, or a short message mode.
  • the system of the embodiment of the present invention is connected to the video IVR platform and the video monitoring platform.
  • the user holding the visual terminal can realize the video monitoring and cloud mirror control by simply dialing the service access code in the circuit domain video call mode, enriching the system.
  • the access mode of the video surveillance system reduces the requirements of the video surveillance system for the end user equipment and the use environment, and satisfies the needs of customers to view video and monitor management anytime and anywhere.
  • the detected alarm event is reported to the video IVR system through the video surveillance system, and the alarm notification means of the monitoring system is enriched by utilizing the voice outbound call and the video outbound call inherent in the video IVR system; Video + voice interaction mode, reducing the threshold of system use, expanding the user base; through the integration of video IVR technology and video surveillance system, video surveillance browsing and cloud mirror control.
  • Example 2
  • this embodiment also provides an interactive voice response IVR based on Technical video surveillance method.
  • Figure 2 is a signaling flow diagram of the method. As shown in Figure 2, the method includes:
  • the S20 video receives the video call request sent by the video terminal, where the video call request includes the identifier of the video terminal and the video call service code;
  • the video IVR system queries the video monitoring system for a list of monitoring devices corresponding to the video terminal according to the identifier of the video terminal and the video call service code.
  • the video I VR system receives a list of monitoring devices corresponding to the video terminal returned by the video monitoring system, and provides the video device to the video terminal.
  • the video IVR system obtains, according to the selection of the monitoring device by the video terminal, the media stream that is monitored by the selected monitoring device from the video monitoring system, and provides the video stream to the video terminal for playing.
  • the method further includes:
  • the video monitoring system receives a monitoring device query request from the video terminal sent by the video IVR system, and sends a monitoring device list corresponding to the video terminal to the video IVR system;
  • the video IVR system sends the device that needs to be monitored selected by the video terminal to the video monitoring system;
  • the video monitoring system sends the media stream monitored by the selected monitoring device to the video IVR system.
  • S202 specifically includes: the video IVR system according to the identifier of the video terminal, Querying the video monitoring system for the customer list corresponding to the video terminal; the video monitoring system returns the corresponding customer list to the video terminal through the video IVR system; the video IVR system receives the specific customer selected by the video terminal, and queries the video monitoring system with the specific A list of monitoring devices corresponding to the customer.
  • a video terminal can correspond to multiple monitoring devices, video surveillance systems. These monitoring devices can be managed in a hierarchical or grouped manner.
  • the identity of the calling user can be authenticated in the communication system where the video I VR system and the video monitoring system are located.
  • the video IVR system and the video monitoring system can be deployed in the internal security network of the operator. Within, you can not add security procedures.
  • the video IVR system and the video surveillance system may also specifically add steps such as authentication and authentication to further enhance security. This step may be implemented by the video IVR system before step 202, or may be implemented by the video monitoring system before step 203.
  • FIG. 3 is a practical signaling flowchart of a video monitoring method based on the interactive voice response IVR technology of the embodiment. As shown in Figure 3, the method includes:
  • the video terminal initiates a video call, and calls a video surveillance service access number; the video call may be in a circuit domain.
  • the video IVR system queries the video surveillance system to query the customer list of the MSISDN according to the identifier of the calling video terminal (such as the MS ISDN number) (one video terminal user can monitor multiple clients, and each client has multiple video monitoring devices).
  • the customer list includes the customer ID and the customer name;
  • the video monitoring system returns the queried customer list to the video IVR system.
  • the video IVR system returns to the video terminal the first interface of the customer list, such as "Monitor Nanjing Institute, please press 1, monitor Beijing Institute, please press 2";
  • the video terminal displays the returned customer list first interface to the forward user.
  • the forward user selects a certain customer and views the monitoring resource information under it;
  • the video terminal sends a request for accessing the monitoring device to the video IVR system, where the customer ID is carried;
  • the video IVR system invokes a video monitoring system interface, and obtains a list of monitoring devices that the user has access to according to the selected customer ID; S310. The video monitoring system retrieves and returns a list of monitoring devices that the client has access to in the local database;
  • the IVR system forwards to the user terminal to display the monitoring device list interface that the customer can access. For example, please click 1 for the R&D center and 2 for the production center.
  • the video terminal displays the returned monitoring device list first interface to the forward user.
  • the forward user selects a device to be monitored through a video terminal button
  • the video terminal sends a real-time video monitoring request to the video IVR system.
  • the video IVR system receives the button signal sent by the video terminal, determines the device information that the user needs to monitor according to the button information of the forward user, sends an RTSP DESCRIBE command to the video monitoring system, and carries the front lens device ID (PUID-ChannelNo) in the RTSP URL. ), media stream encoding (StreamingType) and other parameters;
  • the video monitoring system returns session description information (200 0K response) to the video IVR system.
  • the video IVR system sends an RTSP SETUP command to the video surveillance system, and the RTSP URL carries parameters such as PUID-ChannelNo, StreamingType, and the like.
  • the video monitoring system returns a session establishment response (200 0K response) to the video IVR system.
  • the video IVR system sends an RTSP PLAY command to the video surveillance system to request to start playing the real-time video stream, and the RTSP URL carries parameters such as PUID_ChannelNo and StreamingType.
  • the video monitoring system returns a response to the video IVR system (200 0K response);
  • the S32 video surveillance system sends the monitored media stream to the video IVR system;
  • the video IVR system After receiving the monitored media stream, the video IVR system processes the media stream according to the local setting (including text superposition processing), and sends the processed new media stream to the video terminal. S323, the video terminal receives the received The new media stream displays the monitoring video to the forward user; it should be noted that: If the forward user only corresponds to one industry customer, S304 directly returns the monitoring device list that the customer can access, and S305 to S310 can be omitted.
  • An example of an actual business scenario shown in the method of this embodiment is as follows: Surveillance cameras (in the factory floor, office, conference room), and docked with the operator video surveillance system.
  • the business manager is on a business trip and wants to know the operation of the company, but there is no network environment around him, and the video surveillance system cannot be accessed through the laptop. At this time, it is ideal to pass the video call, so he dials the service access code of the video surveillance, and the video terminal receives the video call and the service access code monitored by the video.
  • the video terminal, the video IVR system, and the video monitoring system enter an automatic process as described above, and optionally, a welcome video can be played through the video terminal according to the setting of the system.
  • the video camera can display the number, name and operation prompt of the surveillance camera in a list, for example, "Please select the button: 1 factory workshop; 2 office; 3 conference room".
  • the system provided by the embodiment of the present invention finally displays the production screen of the factory floor on the video terminal. .
  • the method in this embodiment further supports the user to perform cloud mirror control on the monitoring video through the video terminal, such as moving the video image up and down and left and right, zooming in and out, and the like.
  • Figure 4 is a signaling flow chart for cloud mirror control. As shown in Figure 4, the method includes:
  • the S40 video terminal sends a cloud mirror control request to the video IVR system according to the user's cloud mirror control operation; specifically, the forward user performs a cloud mirror control operation on the monitored device through the button of the video terminal; the video terminal sends the cloud mirror control request Give the video IVR system;
  • the video IVR system parses a user operation type from the cloud mirror control request, and notifies the video monitoring system to perform cloud mirror control on the selected monitoring device. Specifically, the video IVR system receives the user's DTMF. After the button signal, the user's operation type is determined according to the button information of the forward user, and the cloud mirror control interface of the video monitoring system is called to notify the video monitoring system to control the front end device.
  • An actual service scenario corresponding to the cloud mirror control method in this embodiment is: when the forward user browses the monitoring resource of the monitoring service through the video terminal, the cloud mirror control shortcut key is used to initiate the cloud mirror control operation, and the video IVR system receives the After the cloud mirror control operation, the cloud mirror control request is sent to the video monitoring system, and the video monitoring system sends the cloud mirror control request to the front-end monitoring device, thereby realizing the front-end monitoring Control device control.
  • the monitoring device can be controlled up and down and left and right by buttons 2, 8, 4, 6.
  • the image is zoomed in and out by buttons 1, 3, and the aperture is made by buttons 7, 9. Zoom in and out.
  • the request message header format can be:
  • the request message body format can be:
  • FIG. 5 is a signaling flowchart of an alarm method according to an embodiment of the present invention.
  • the method includes: When the video surveillance system detects an alarm event, the alarm event is reported to the video IVR system; the alarm event is a specific content defined by the video surveillance system, and the specific alarm event may be multiple, such as a fire alarm. Traffic congestion, traffic accidents, or personnel disputes, etc., do not limit specific alarm events in the embodiments of the present invention.
  • the specific detection process may be performed by combining software and hardware according to the characteristics of the alarm event.
  • the hardware may be various alarm devices, such as a fire sensor, an automatic alarm, or a video surveillance system according to the collected image. The alarm is obtained by analyzing the sound, and so on.
  • the alarm event when the alarm event is reported, there may be multiple ways, such as dividing the alarm level into multiple levels. For the general alarm level, if the video monitoring system itself can process, it will not be reported to the video IVR system; For higher-level levels, such as more serious fire alarms, it will be reported to the video IVR system, and the video IVR system will notify the video terminal in time.
  • the video I VR system notifies the video terminal of the alarm event by using at least one of a video call, a voice call, or a short message mode.
  • An actual service scenario corresponding to the alarming method in this embodiment is: when the monitoring front-end device detects that an alarm occurs, sending an alarm message to the video monitoring system, and after receiving the alarm message, the video monitoring system according to the configured alarm linkage policy (The policy may be that the foregoing is to determine whether to report an alarm event to the video IVR system according to different alarm levels, or may be another alarm linkage system.
  • the video IVR system After receiving the alarm message, the video IVR system performs an alarm notification according to the content of the alarm message (eg, SMS, Ema il) to the user, or alarm linkage outbound call processing (ie, directly call the video terminal by dialing the video terminal's phone).
  • Video I VR system Message body format:
  • AlarmTime String Alarm occurrence time, time format: yyyy-mm-dd hh: mi: ss
  • Deviceld String The device ID where the alarm occurred.
  • PhoneNo String Phone number SMS, voice/video, outside call, notification, alert, at least one in the PhoneList
  • Emega lAddr String E-mail address at least one of the emails in the EmailList when the notification is sent by the email.
  • the method of the present embodiment can implement the monitoring of the video in the circuit domain video call mode.
  • the button can also be accessed through the mobile phone.
  • the method can realize the cloud mirror control of the front-end monitoring device.
  • the alarming event of the video monitoring system is reported, and the voice outbound call, the video call or the short message notification of the alarm event is implemented.
  • the user holding the visual terminal can realize the monitoring video browsing by simply dialing the service access code; preferably, the cloud mirror control can also be implemented, and the video monitoring system reports the report.
  • police incidents notify relevant personnel by voice outbound, video outbound or SMS.
  • the applicability of the video surveillance system is improved, the technical performance requirements for the terminal device, the user and the use environment are also reduced, and the information feedback function of the video surveillance system is further enhanced. .
  • the storage medium may be a magnetic disk, an optical disk, a read-only memory (ROM), or a random access memory (RAM).

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Description

基于交互式语音应答 IVR技术的视频监控方法与系统 本申请要求于 2011 年 2 月 17 日提交中国专利局、 申请号为 201110040191. 0 , 发明名称为 "基于交互式语音应答 IVR技术的视频监控方 法与系统"的中国专利申请的优先权，其全部内容通过引用结合在本申请中。 技术领域
本发明涉及视频监控技术领域， 特别涉及一种基于交互式语音应答 IVR 技术的视频监控方法与系统。
背景技术
安全需求随着经济发展和生活水平提高而快速增长， 中国社会经济加速 转型也使得安全问题日益突出， 视频监控系统获得了良好的发展机遇。
传统的视频监控系统都是基于数据域实现， 用户需要在 PC或移动终端上 安装特定的客户端软件接入到视频监控平台， 因此对终端设备、 使用人员和 使用环境有较高的要求。 发明内容
本发明实施例的目的是提供一种视频监控方法与系统， 解决了现有技术 中视频监控只能在数据域实现， 且需要安装特定客户端软件的问题。
一方面， 本发明实施例提供一种基于交互式语音应答 IVR技术的视频监 控方法， 所述方法包括： 视频 IVR系统接收视频终端发送的视频呼叫请求， 所述视频呼叫请求中包含了所述视频终端的标识和视频呼叫业务码； 所述视 频 IVR系统根据所述视频终端的标识和所述视频呼叫业务码， 向视频监控系 统查询与该视频终端对应的监控设备列表； 所述视频 I VR系统接收所述视频 监控系统返回的与所述视频终端对应的监控设备列表， 并提供给所述视频终 端； 所述视频 IVR系统根据所述视频终端对所述监控设备的选择， 从所述视 频监控系统获得所述选择的监控设备监控到的媒体流， 并提供给所述视频终 端进行播放。
另一方面， 本发明实施例还提供一种视频 IVR系统， 所述视频 IVR系统包 括： 第一接收装置， 用于接收视频终端发送的视频呼叫请求， 所述视频呼叫 请求中包含了所述视频终端的标识以及视频监控业务码； 第一发送装置， 用 于根据所述视频终端的标识， 向视频监控系统查询与该视频终端对应的监控 设备列表； 第二接收装置， 用于接收所述视频监控系统返回的与所述视频终 端对应的监控设备列表， 并提供给所述视频终端； 第二发送装置， 用于根据 所述视频终端对所述监控设备的选择，从所述视频监控系统获得所述选择的 监控设备监控到的媒体流， 并提供给所述视频终端进行播放。
另一方面， 本发明实施例还提供一种视频监控系统， 所述视频监控系统 包括： 查询处理装置， 用于接收视频 IVR系统发送的来自视频终端的监控设 备查询请求； 通过所述视频 I VR系统向所述视频终端返回与所述视频终端对 应的监控设备列表； 媒体流处理装置， 根据所述视频终端对所述监控设备的 选择， 通过所述视频 IVR系统向所述视频终端传送所述选择的监控设备监控 到的媒体流。
另一方面， 本发明实施例还提供一种基于交互式语音应答 IVR技术的视 频监控系统， 所述系统包括： 前述实施例所述的视频 IVR系统， 以及前述实 施例所述的与视频 IVR系统通信的视频监控系统。
本发明的有益效果在于， 通过视频 IVR技术和视频监控技术的结合， 实 现视频 IVR平台和视频监控平台的对接， 丰富视频监控系统的接入方式。 通 过本发明， 持有可视终端的用户可以通过简单拨打业务接入码， 实现监控视 频浏览、 云镜控制， 满足客户随时随地查看视频和监控管理的需求， 降低对 终端设备、使用人员和使用环境的要求，进一步扩大视频监控系统的用户群。 附图说明
图 1为本发明实施例基于交互式语音应答 I VR技术的视频监控系统的架 构图；
图 1 a为本发明实施例视频 I VR系统 10的功能框图；
图 1 b为本发明实施例视频监控系统 30的功能框图；
图 2为本发明实施例一种基于交互式语音应答 IVR技术的视频监控方法 的整体业务流程图；
图 3为本实施例基于交互式语音应答 IVR技术的视频监控方法的一种实 际业务流程图； 图 4为本发明实施例进行云镜控制的业务流程图；
图 5为本发明实施例告警方法的业务流程图。 具体实施方式
为使本发明实施例的目的、 技术方案和优点更加清楚， 下面将结合本发 明实施例中的附图， 对本发明实施例中的技术方案进行清楚、 完整地描述， 显然， 所描述的实施例是本发明一部分实施例， 而不是全部的实施例。 基于 本发明中的实施例， 本领域普通技术人员在没有做出创造性劳动前提下所获 得的所有其他实施例， 都属于本发明保护的范围。
视频 IVR ( interact ive voice response , 交互语音应答) 业务是 3G 时代运营商主推的业务之一。 视频 IVR技术对原有语音 IVR技术进行延伸， 通过基于电路域 3G-324M视频呼叫为 3G视频终端用户提供集音频、 视频为 一体的增值业务。 本发明实施方式中， 通过视频 IVR技术和视频监控技术的 结合， 用户可以以拨打业务接入码的方式， 在视频和语音的提示下随时随地 使用视频监控系统， 降低对终端设备、 使用人员和使用环境的要求， 进一步 扩大视频监控系统的用户群。
实施例 1 :
本实施例提供一种基于交互式语音应答 IVR技术的视频监控系统， 图 1 为本实施例基于交互式语音应答 IVR技术的视频监控系统的架构图。 如图 1 所示， 该系统包括： 视频 IVR系统 10, 连接视频 IVR系统 10的视频监控系 统 30。 此外， 该系统还包括视频终端 20。
本实施例的视频 IVR系统 10可以是基于 WCDMA的电路域 3G-324M视频 呼叫为 3G视频终端用户提供音视频一体化业务的增值平台； 该系统接收前 向用户电路域的视频呼叫， 并可以向视频监控系统请求视频流和云镜控制。 在视频监控应用中， 云镜控制代表云台全方位（上下、 左右）移动及镜头变 倍、 变焦控制。 通过控制云台， 可以实现镜头的变焦、 光圈的改变、 云台转 动、云台转动速度的调节等。本实施例的视频监控系统 30可以负责用户（例 如行业用户 )或者前端设备等信息的维护和管理， 向视频 IVR系统提供监控 视频流和云镜控制接口。
具体地，本实施例的视频 IVR系统 10,用于接收视频终端发送的视频呼 叫请求， 该视频呼叫请求中包含了视频终端的标识以及视频监控业务码； 根 据视频终端的标识， 向视频监控系统查询与该视频终端对应的监控设备列 表；
视频监控系统 30,用于通过视频 IVR系统 10向视频终端 20返回与视频 终端 20对应的监控设备列表； 根据视频终端 20对监控设备的选择， 向视频 终端 20传送所选择的监控设备监控到的媒体流；
视频终端 30 , 用于根据用户输入的视频监控业务接入码， 向视频 IVR 系统 10发起视频呼叫请求； 接收视频监控系统 30通过视频 IVR系统 10返 回的监控设备列表， 选择需要监控的设备， 并将选择结果通过视频 IVR系统 10发送给视频监控系统 30; 接收视频监控系统 30返回的媒体流并播放。
可选地，本实施例的视频 IVR系统 10 ,还用于根据视频终端 20的标识， 向视频监控系统 30请求与视频终端 20对应的客户列表； 接收视频终端 20 选择的具体客户， 向视频监控系统 30请求与该具体客户对应的监控设备列 表； 本实施例的视频监控系统 30, 还用于通过视频 IVR系统 10将客户列表 返回给视频终端 20。
可选地， 本实施例的视频终端 20, 还用于根据用户的云镜控制操作， 向 视频 IVR系统 10发送云镜控制请求； 本实施例的视频 IVR系统 10 , 还用于 接收所述视频终端的云镜控制请求，从该云镜控制请求中解析出用户操作类 型， 通知视频监控系统 30对相关监控设备进行云镜控制。
可选地， 本实施例的视频监控系统 30, 还用于当探测到告警事件时， 将 告警事件上才艮给视频 IVR系统 10; 本实施例的视频 IVR系统 10, 还用于通 过视频呼叫、 语音呼叫或短信方式中的至少一种， 将该告警事件通知对应的 视频终端 20。
图 la为本实施例视频 IVR系统 10的功能框图， 如图 la所示， 所述视 频 IVR系统 10包括： 第一接收装置 101 ,用于接收视频终端发送的视频呼叫 请求， 所述视频呼叫请求中包含了所述视频终端的标识以及视频监控业务 码； 第一发送装置 102 , 用于根据所述视频终端的标识， 向视频监控系统查 询与该视频终端对应的监控设备列表； 第二接收装置 103 , 用于接收所述视 频监控系统返回的与所述视频终端对应的监控设备列表， 并提供给所述视频 终端； 第二发送装置 104 , 用于根据所述视频终端对所述监控设备的选择， 从所述视频监控系统获得所述选择的监控设备监控到的媒体流， 并提供给所 述视频终端进行播放。
可选地， 第一接收装置 101 ,还用于接收所述视频终端的云镜控制请求； 第一发送装置 102 , 还用于从所述云镜控制请求中解析出用户操作类型， 通 知所述视频监控系统对所述选择的监控设备进行云镜控制。
可选地， 第二接收装置 103 , 还用于接收所述视频监控系统上报的告警 事件； 第二发送装置 104 , 还用于通过视频呼叫、 语音呼叫或短信方式中的 至少一种， 将所述告警事件通知给所述视频终端。
再次参考图 1 ,在实际产品中， 本实施例的视频 IVR系统包括以下组成 部分： Sof tACD: 视频 IVR 系统的接入层设备， 提供电路域视频呼叫的接入 功能， 并通过和视频监控系统对接请求视频流； CTI/ IVR: 视频 IVR 系统的 业务控制层设备， 负责业务流程的加载和执行； 业务服务器： 视频 IVR系统 的业务应用系统， 实现业务逻辑； 接口服务器： 与视频监控系统通信， 获取 监控设备列表， 进行云镜控制； 文件服务器： 存放视频 IVR系统用到的语音 和视频文件； 数据库服务器： 保存业务执行相关数据。 图 lb为本实施例视频监控系统 30的功能框图， 如图 l b所示， 所述视 频监控系统 30包括： 查询处理装置 301 ,用于接收所述视频 IVR系统发送的 来自视频终端的监控设备查询请求； 通过所述视频 IVR系统向所述视频终端 返回与所述视频终端对应的监控设备列表； 媒体流处理装置 302 , 根据所述 视频终端对所述监控设备的选择，通过所述视频 IVR系统向所述视频终端传 送所述选择的监控设备监控到的媒体流。
可选地， 如图 l b所示， 该视频监控系统还包括： 云镜控制装置 303 , 用 于接收视频 IVR系统的云镜控制命令，对所述选择的监控设备进行云镜控制。
可选地， 如图 lb所示， 该视频监控系统还包括： 告警装置 304 , 用于当 探测到告警事件时，将所述告警事件上报给视频 IVR系统接收所述视频监控 系统上 的告警事件； 使所述视频 IVR系统通过视频呼叫、 语音呼叫或短信 方式中的至少一种， 将所述告警事件通知给所述视频终端。
本发明实施例的系统通过视频 IVR平台和视频监控平台的对接，持有可 视终端的用户可以通过简单拨打业务接入码， 以电路域视频呼叫的方式实现 视频监控、 云镜控制， 丰富了视频监控系统的接入方式， 降低视频监控系统 对终端用户设备和使用环境的要求， 满足客户随时随地查看视频和监控管理 的需求。
此外， 通过视频监控系统将检测到的告警事件上报给视频 IVR系统， 利 用视频 IVR系统固有的语音外呼、 视频外呼等能力， 丰富监控系统的告警通 知手段； 通过利用视频 IVR 系统已用的视频 +语音的交互方式， 降低系统使 用的门槛， 扩大用户群； 通过视频 IVR技术和视频监控系统的融合， 实现视 频监控的浏览和云镜控制。 实施例 2 :
相应于实施例 1的系统， 本实施例还提供一种基于交互式语音应答 IVR 技术的视频监控方法。 图 2为该方法的信令流程图。 如图 2所示， 该方法包 括：
S20 视频 IVR系统接收视频终端发送的视频呼叫请求， 所述视频呼叫 请求中包含了所述视频终端的标识和视频呼叫业务码；
S202、 所述视频 IVR系统才艮据所述视频终端的标识和视频呼叫业务码， 向视频监控系统查询与该视频终端对应的监控设备列表；
S 203、所述视频 I VR系统接收所述视频监控系统返回的与所述视频终端 对应的监控设备列表， 并提供给所述视频终端；
S204、 所述视频 IVR系统根据所述视频终端对所述监控设备的选择， 从 所述视频监控系统获得所述选择的监控设备监控到的媒体流， 并提供给所述 视频终端进行播放。
可选地， 如图 2所示， 该方法还包括：
S202a、 所述视频监控系统接收所述视频 IVR 系统发送的来自视频终端 的监控设备查询请求， 向所述视频 IVR系统发送与所述视频终端对应的监控 设备列表；
S203a、 所述视频 IVR 系统将所述视频终端选择的需要监控的设备发送 给视频监控系统；
S203b、 所述视频监控系统向所述视频 IVR 系统发送所述选择的监控设 备监控到的媒体流。
可选地， 当视频终端对应有多个客户 （如多个企业， 或者场点）， 而每 个客户对应有多个监控设备时， S202具体包括；视频 IVR系统根据所述视频 终端的标识， 向视频监控系统查询与该视频终端对应的客户列表； 视频监控 系统通过视频 IVR系统将对应的客户列表返回给视频终端； 视频 IVR系统接 收视频终端选择的具体客户， 向视频监控系统查询与该具体客户对应的监控 设备列表。 换句话说， 一个视频终端可以对应多个监控设备， 视频监控系统 可以采用分级或者分组的方式管理这些监控设备。
可选的，视频 I VR系统和视频监视系统所在的通信系统中对主叫用户的 身份可以进行相应的鉴权， 一般情况下， 视频 IVR系统和视频监控系统可以 部署在运营商的内部安全网络内，可以不新增安全过程。进一步的，视频 IVR 系统和视频监控系统也可以专门增加鉴权认证等步骤， 进一步增强安全性， 该步骤可以在步骤 202之前由视频 IVR系统实施， 也可以在步骤 203之前由 视频监控系统实施。
图 3为本实施例基于交互式语音应答 IVR技术的视频监控方法的一种实 际信令流程图。 如图 3所示， 该方法包括：
S 30 持有视频终端的前向用户拨打视频监控业务接入号；
5302、 视频终端发起视频呼叫， 呼叫视频监控业务接入号； 该视频呼叫 可以是电路域的。
5303、 视频 IVR系统根据呼叫视频终端的标识（如 MS ISDN号）到视频 监控系统查询呼叫 MSISDN所属客户列表（一个视频终端用户可以监控多个 客户， 每个客户对应有多个视频监控设备）， 其中客户列表包括客户 ID和客 户名称；
5304、 视频监控系统向视频 IVR系统返回查询到的客户列表；
5305、 视频 IVR系统向视频终端返回所属客户列表的首界面， 如 "监控 南京研究所请按 1 , 监控北京研究所请按 2" ;
S 306、 视频终端展现返回的客户列表首界面给前向用户；
5307、 前向用户选择某一客户， 查看其下监控资源信息；
5308、 视频终端发送访问监控设备列表请求给视频 IVR系统， 其中携带 客户 ID;
5309、 视频 IVR系统调用视频监控系统接口， 根据所选客户 ID获取用 户有权访问的监控设备列表； S 310、视频监控系统检索并返回本地数据库中该客户有权访问的监控设 备列表；
S 31 视频 IVR系统向前向用户终端返回展现客户可以访问的监控设备 列表界面， 如 "研发中心请按 1 , 生产中心请按 2... " ;
S 312、 视频终端展现返回的监控设备列表首界面给前向用户；
5313、 前向用户通过视频终端按键选择需要监控的设备；
5314、 视频终端发送实时视频监控请求给视频 IVR系统；
5315、 视频 IVR系统收到视频终端发送的按键信号， 根据前向用户的按 键信息确定用户需要监控的设备信息， 发送 RTSP DESCRIBE命令给视频监控 系统， RTSP URL 中携带前端镜头设备 ID ( PUID-ChannelNo )、 媒体流编码 ( StreamingType )等参数；
5316、 视频监控系统向视频 IVR系统返回会话描述信息（200 0K响应）；
5317、 视频 IVR系统向视频监控系统发送 RTSP SETUP命令， RTSP URL 中携带 PUID-ChannelNo, StreamingType等参数
S318、 视频监控系统向视频 IVR系统返回会话建立响应（200 0K响应）；
5319、 视频 IVR系统向视频监控系统发送 RTSP PLAY命令， 请求开始播 放实时视频流， RTSP URL中携带 PUID_ChannelNo、 StreamingType等参数；
5320、 视频监控系统向视频 IVR系统返回响应（200 0K响应）；
S32 视频监控系统发送监控到的媒体流给视频 IVR系统；
S322、 视频 IVR系统接收到监控到的媒体流后， 根据本地设置对媒体流 进行处理（包括文字叠加处理）， 并将处理后的新媒体流发送给视频终端； S323、 视频终端根据接收到的新媒体流展现监控视频给前向用户； 需要说明的是： 若前向用户只对应一个行业客户， S304直接返回该客户 可以访问的监控设备列表， S305至 S310可以省略。
本实施例的方法所示的一个实际的业务场景实例为： A企业安装了三个 监控摄像头 （分别在工厂车间、 办公室、 会议室）， 并且和运营商视频监控 系统进行了对接。 企业经理出差在外， 想了解企业运作情况， 但用于身边没 有网络环境， 无法通过笔记本电脑访问视频监控系统。 这时， 经理想起了通 过视频呼叫的方式， 于是他拨打了视频监控的业务接入码， 视频终端接收该 视频呼叫及该视频监控的业务接入码。
然后， 视频终端， 视频 IVR系统以及视频监控系统进入如前文所述的自 动流程， 可选的， 可以根据系统的设置通过该视频终端播放一段欢迎视频。 视频终端上可以以列表显示监控摄像头的编号、 名称以及操作提示， 例如， "请按键选择： ① 工厂车间； ② 办公室； ③ 会议室"。
通过按键 "1 " 选择对 "工厂车间" 进行监控后， 通过本发明实施例提 供的系统， 最终在视频终端上展示了工厂车间的生产画面。。
图 2和图 3所示的方法所对应的接口定义如下：
( 1 )客户列表和可监控设备列表查询接口
承载协议： SOAP
接口提供方： 视频监控系统
请求消息格式:
Figure imgf000012_0001
响应消息格式:
Figure imgf000012_0002
resul tDesc String 结果码描述
NodeType Integer 节点类型
1： 客户 2: 设备
DataList Node[] 返回结果列表
Node类型的定义:
Figure imgf000013_0001
(2) 实时浏览接口
承载协议： 标准 RTSP协议
接口提供方： 视频监控系统
RTSP URL 格式可以为： rtsp：〃 vauIP: port/service?UserId=，， XXXXXXXX" &PuId-ChannelNo=" XXXXXXXX" &PlayMethod=0&Star tTime=0 &EndTime=0&StreamingType=l
Figure imgf000013_0002
PuId-Channe lNo Str ing M 前端镜头设备 ID
M 媒体播放类型：
P layMethod Integer 1 0: 实时
1： 录像
0 播放开 始 时 间 ， 格式 ：
S tar tTime Str ing
YYYY-丽 -DD-HH: MM: SS
0 播放结 束 时 间 ， 格式 ：
EndTime Str ing
YYYY-丽 -DD-HH: MM: SS
S treamingType Integer M 媒体流编码 可选地， 本实施例的方法还支持用户通过视频终端对监控视频进行云镜 控制， 如对视频图像进行上下左右移动， 以及放大缩小等等。 图 4为进行云 镜控制的信令流程图。 如图 4所示， 该方法包括：
S40 视频终端根据用户的云镜控制操作， 向视频 IVR系统发送云镜控 制请求； 具体地， 前向用户通过视频终端的按键对所监控的设备进行云镜控 制操作； 视频终端发送云镜控制请求给视频 IVR系统；
S402、 所述视频 IVR系统从所述云镜控制请求中解析出用户操作类型， 通知所述视频监控系统对所述选择的监控设备进行云镜控制； 具体地， 视频 IVR系统收到用户的 DTMF按键信号后，根据前向用户的按键信息确定用户的 操作类型， 调用视频监控系统的云镜控制接口， 通知视频监控系统对前端设 备进行控制。
本实施例的云镜控制方法所对应的一个实际的业务场景为： 前向用户在 通过视频终端浏览监控业务的监控资源时，操作云镜控制快捷键发起云镜控 制操作，视频 IVR系统接收到云镜控制操作后向视频监控系统发送云镜控制 请求， 视频监控系统发送云镜控制请求给前端监控设备， 从而实现对前端监 控设备的控制。
如： 经理在对 "工厂车间" 进行监控的同时， 可以通过按键 2、 8、 4、 6 对监控设备进行上下左右控制， 通过按键 1、 3进行图像的放大缩小， 通过 按键 7、 9进行光圈的放大缩小。
图 4所示的方法所对应的接口定义如下：
( 3)云镜控制接口
承载协议： UDP
接口提供方： 视频监控系统
请求消息头格式可以是：
INFO sip: xxx
Content-Type: ap l i cat i on/global -eye_vlO+xml
Content-Length: xxx
To: xxx
From: xxx
CSeq: xxx INFO
Call-ID: xxx
Max-Forwards: xxx
Via: xxx
Contact: xxx
请求消息体格式可以是：
<！— PTZ控制 — >
<?xml version="l.0" encoding="UTF-8" ?>
<Message Ver ison=" 1.0"> <IE_HEADER MessageType="MSG_PTZ_SET_REQ"
UserID=" 客户 ID" DestID=" PUID-ChannelNo" /> <IE_PTZ Op I d="操作码"
Figure imgf000016_0001
Param2="参数
2"/>
</Message>
属性名称 数据类型
Figure imgf000016_0002
描述
UserlD Str ing M 客户 ID
DestID Str ing M 前端云镜设备 ID
Opld Integer M 操作码：
1： turn up (转上 )
2： turn down (转下 )
3: turn left (转左）
4： turn right (转右 )
5: open iris (亮)
6: close iris (暗)
7: zoom in (放大)
8: zoom out (缩小 )
9: focus near (调焦近) 10: focus far (调焦远)
Paraml String
Param2 String 0
Figure imgf000016_0003
可选地， 本实施例的方法还支持视频监控系统在检测到异常情况时主动 进行告警事件上报。 图 5为本实施例告警方法的信令流程图。 如图 5所示， 该方法包括： S50 所述视频监控系统探测到告警事件时， 将所述告警事件上报给所 述视频 IVR系统； 告警事件为视频监控系统所定义的具体内容， 具体的告警 事件可以为多种， 如火灾告警、 交通拥堵、 交通事故或者人员纠纷等等， 本 发明实施例并不对具体的告警事件进行限定。 其具体的检测过程可以根据告 警事件的特性采用软件与硬件结合的方式进行， 该硬件可以是各种告警装 置， 例如火灾感应器， 自动报警器， 也可以是视频监控系统根据采集到的画 面、 声音进行分析获得的告警事件， 等等。
本实施例在进行告警事件上报时， 也可以有多种方式， 如将告警等级分 成多个级别， 对于一般的告警级别， 如果视频监控系统本身就可以处理的， 不会上报给视频 IVR系统； 而对于等级较高的级别， 如较严重的火警， 则会 上报给视频 IVR系统， 由视频 IVR系统及时通知视频终端。
S 502、 所述视频 I VR系统通过视频呼叫、 语音呼叫或短信方式中的至少 一种， 将所述告警事件通知给所述视频终端。
本实施例的告警方法所对应的一个实际的业务场景为： 当监控前端设备 探测到有告警发生时， 发送告警消息给视频监控系统， 视频监控系统接收到 告警消息后， 根据配置的告警联动策略（该策略可以是前述的根据不同告警 级别决定是否上报告警事件给视频 IVR系统， 或者也可以是其他的告警联动 统， 视频 IVR 系统接收到告警消息后， 根据告警消息内容进行告警通知（如 SMS、 Ema i l)给用户， 或告警联动外呼处理（即通过拨打视频终端的电话直 接外呼视频终端）。
图 5所示的方法所对应的接口定义如下：
( 4 )告警事件上报接口
承载协议： HTTP + XML
接口提供方： 视频 I VR系统 消息体格式:
<?xml version="l.0" encoding="UTF-8 " ?>
<Message Verison="l.0">
<IE— HEADER MessageType="MSG_ALARM_NOTIFY <IE_ALARM_INF0>
<Act ionTypeX/ Act ionType>
<Content>
<AlarmInf o>
<AlarmTypeX/AlarmType>
<AlarmName></AlarmName>
Figure imgf000018_0001
<AcceptTime></ Accept Time>
<AlarmDescX/AlarmDesc>
</AlarmInf o>
<DeviceInf o>
<DeviceId></DeviceId>
<DeviceNameX/DeviceName>
<DeviceLocale></DeviceLocale> <Act ionlnf o>
<Inf ormTextContentX/Inf ormTextContent> <ExtenedParamX/ExtenedParam>
<PhoneList><!— 电话号码列表在短信 /语音通知 中必选— >
<PhoneNoX/PhoneNo>
</PhoneList>
<EmailList><!— 邮件地址列表邮件通知中必选
<Emai lAddr</Emai lAddr>
</Emai lList>
</Content>
</IE_ALARM_INF0>
</Message>
Figure imgf000019_0001
对应
AlarmTime String 告警发生时间， 时间格式： yyyy-mm-dd hh: mi: ss
AcceptTime String 告警接收时间， 时间格式： yyyy-mm-dd hh: mi: ss
AlarmDesc String 告警描述
Deviceld String 发生告警的设备 ID
DeviceName Str ing 发生告警的设备名称
DeviceLocale Str ing 设备安装位置
Inf ormTextConte String 报警通知用户设置的文字信 nt 息
ExtenedParam String 扩展信息
PhoneNo String 电话号码， 短信、语音 /视频 外 呼 通 知 告 警 时 在 PhoneList中至少存在一个
Emai lAddr String 邮件地址， Email 通知告警 时在 EmailList 中至少存在 一个 综上所述， 通过本实施例的方法可以电路域视频呼叫的方式， 实现监控 视频的浏览； 优选的， 也可以通过手机按键的方式， 实现前端监控设备的云 镜控制； 优选的， 还可以视频监控系统告警事件的上报， 实现告警事件的语 音外呼、 视频外呼或者短信通知。
通过本方案， 持有可视终端的用户可以通过简单拨打业务接入码， 实现 监控视频浏览； 优选的， 还可以实现云镜控制， 并对视频监控系统上报的告 警事件， 以语音外呼、 视频外呼或者短信方式通知相关人员。 这样， 既提高 了视频监控系统的可适用性， 也降低对终端设备、 使用人员和使用环境的技 术性能要求， 且进一步增强了视频监控系统的信息反馈功能。。
本领域普通技术人员可以理解实现上述实施例方法中的全部或部分流 程， 是可以通过计算机程序来指令相关的硬件来完成， 所述的程序可存储于 一计算机可读取存储介质中， 该程序在执行时， 可包括如上述各方法的实施 例的流程。 其中， 所述的存储介质可为磁碟、 光盘、 只读存储记忆体 ( Read-Only Memory , ROM ) 或随机存储记忆体 ( Random Acces s Memory , RAM )等。
参照前述实施例对本发明实施例进行了详细的说明， 本领域的普通技术人员 应当理解： 其依然可以对前述各实施例所记载的技术方案进行修改， 或者对 其中部分技术特征进行等同替换； 而这些修改或者替换， 并不使相应技术方 案的本质脱离本发明实施例各实施例技术方案的范围。

Claims

权 利 要 求 书
1、 一种基于交互式语音应答 IVR技术的视频监控方法， 其特征在于， 所述方法包括：
视频 IVR系统接收视频终端发送的视频呼叫请求， 所述视频呼叫请求中 包含了所述视频终端的标识和视频呼叫业务码；
所述视频 IVR系统根据所述视频终端的标识和所述视频呼叫业务码， 向 视频监控系统查询与该视频终端对应的监控设备列表；
所述视频 I VR系统接收所述视频监控系统返回的与所述视频终端对应的 监控设备列表， 并提供给所述视频终端；
所述视频 IVR系统根据所述视频终端对所述监控设备的选择，从所述视 频监控系统获得所述选择的监控设备监控到的媒体流， 并提供给所述视频终 端进行播放。
2、 根据权利要求 1所述的方法， 其特征在于， 该方法还包括： 所述视频监控系统接收所述视频 IVR系统发送的来自视频终端的监控设 备查询请求，向所述视频 IVR系统发送与所述视频终端对应的监控设备列表； 所述视频 IVR系统将所述视频终端选择的需要监控的设备发送给视频监 控系统；
所述视频监控系统向所述视频 IVR系统发送所述选择的监控设备监控到 的媒体流。
3、 根据权利要求 1所述的方法， 其特征在于， 所述视频 IVR系统根据 所述视频终端的标识和所述视频呼叫业务码， 向视频监控系统查询与该视频 终端对应的监控设备列表包括；
所述视频 IVR系统根据所述视频终端的标识和所述视频呼叫业务码， 向 视频监控系统查询与该视频终端对应的客户列表；
所述视频监控系统通过所述视频 IVR系统将所述客户列表返回给所述视 频终端；
所述视频 IVR系统接收视频终端选择的具体客户， 向视频监控系统查询 与该具体客户对应的监控设备列表。
4、 根据权利要求 1所述的方法， 其特征在于， 所述方法还包括： 所述视频 IVR系统接收所述视频终端发送的云镜控制请求；
所述视频 IVR系统从所述云镜控制请求中解析出用户操作类型， 通知所 述视频监控系统对所述选择的监控设备进行云镜控制。
5、 根据权利要求 1所述的方法， 其特征在于， 所述方法还包括： 所述视频监控系统探测到告警事件时， 将所述告警事件上报给所述视频 IVR系统；
所述视频 I VR系统通过视频呼叫、 语音呼叫或短信方式中的至少一种， 将所述告警事件通知给所述视频终端。
6、 一种视频 IVR系统， 其特征在于， 所述视频 IVR系统包括： 第一接收装置， 用于接收视频终端发送的视频呼叫请求， 所述视频呼叫 请求中包含了所述视频终端的标识以及视频监控业务码；
第一发送装置， 用于根据所述视频终端的标识， 向视频监控系统查询与 该视频终端对应的监控设备列表；
第二接收装置， 用于接收所述视频监控系统返回的与所述视频终端对应 的监控设备列表， 并提供给所述视频终端；
第二发送装置， 用于根据所述视频终端对所述监控设备的选择， 从所述 视频监控系统获得所述选择的监控设备监控到的媒体流， 并提供给所述视频 终端进行播放。
7、 根据权利要求 6所述的系统， 其特征在于，
所述第一接收装置， 还用于接收所述视频终端的云镜控制请求； 所述第一发送装置， 还用于从所述云镜控制请求中解析出用户操作类 型， 通知所述视频监控系统对所述选择的监控设备进行云镜控制。
8、 根据权利要求 6所述的系统， 其特征在于，
所述第二接收装置， 还用于接收所述视频监控系统上报的告警事件； 所述第二发送装置， 还用于通过视频呼叫、 语音呼叫或短信方式中的至 少一种， 将所述告警事件通知给所述视频终端。
9、 一种视频监控系统， 其特征在于， 所述视频监控系统包括： 查询处理装置， 用于接收视频 IVR系统发送的来自视频终端的监控设备 查询请求； 通过所述视频 IVR系统向所述视频终端返回与所述视频终端对应 的监控设备列表；
媒体流处理装置， 根据所述视频终端对所述监控设备的选择， 通过所述 视频 IVR系统向所述视频终端传送所述选择的监控设备监控到的媒体流。
10、 根据权利要求 9所述的视频监控系统， 其特征在于， 所述视频监控 系统还包括：
云镜控制装置， 用于接收视频 IVR系统的云镜控制命令， 对所述选择的 监控设备进行云镜控制。
11、 根据权利要求 9所述的视频监控系统， 其特征在于， 所述视频监控 系统还包括：
告警装置， 用于当探测到告警事件时， 将所述告警事件上报给视频 IVR 系统； 使所述视频 I VR系统通过视频呼叫、 语音呼叫或短信方式中的至少一 种， 将所述告警事件通知给所述视频终端。
12、 一种基于交互式语音应答 IVR技术的视频监控系统， 其特征在于， 所述系统包括： 权利要求 6 , 7或 8所述的视频 IVR系统， 与所述视频 IVR 系统通信的权利要求 9 , 10或 11所述的视频监控系统。
PCT/CN2011/084130 2011-02-17 2011-12-16 基于交互式语音应答ivr技术的视频监控方法与系统 Ceased WO2012109940A1 (zh)

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