WO2019178806A1 - 车辆维修方法、装置及设备 - Google Patents

车辆维修方法、装置及设备 Download PDF

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Publication number
WO2019178806A1
WO2019178806A1 PCT/CN2018/080026 CN2018080026W WO2019178806A1 WO 2019178806 A1 WO2019178806 A1 WO 2019178806A1 CN 2018080026 W CN2018080026 W CN 2018080026W WO 2019178806 A1 WO2019178806 A1 WO 2019178806A1
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WO
WIPO (PCT)
Prior art keywords
information
expert
vehicle
fault
identification information
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2018/080026
Other languages
English (en)
French (fr)
Inventor
刘均
魏泽微
程驰
詹伟
麦雪莹
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Shenzhen Launch Software Co Ltd
Original Assignee
Shenzhen Launch Software Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Shenzhen Launch Software Co Ltd filed Critical Shenzhen Launch Software Co Ltd
Priority to PL18800459T priority Critical patent/PL3570568T3/pl
Priority to PCT/CN2018/080026 priority patent/WO2019178806A1/zh
Priority to US16/303,411 priority patent/US20210142591A1/en
Priority to CN201880000196.0A priority patent/CN108476376A/zh
Priority to ES18800459T priority patent/ES2904656T3/es
Priority to EP18800459.2A priority patent/EP3570568B1/en
Publication of WO2019178806A1 publication Critical patent/WO2019178806A1/zh
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C5/00—Registering or indicating the working of vehicles
    • G07C5/08—Registering or indicating performance data other than driving, working, idle, or waiting time, with or without registering driving, working, idle or waiting time
    • G07C5/0808—Diagnosing performance data
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C5/00—Registering or indicating the working of vehicles
    • G07C5/008—Registering or indicating the working of vehicles communicating information to a remotely located station
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C5/00—Registering or indicating the working of vehicles
    • G07C5/08—Registering or indicating performance data other than driving, working, idle, or waiting time, with or without registering driving, working, idle or waiting time
    • G07C5/0816—Indicating performance data, e.g. occurrence of a malfunction
    • G07C5/0825—Indicating performance data, e.g. occurrence of a malfunction using optical means
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/52—Network services specially adapted for the location of the user terminal
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/55—Push-based network services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W76/00—Connection management
    • H04W76/10—Connection setup
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W76/00—Connection management
    • H04W76/10—Connection setup
    • H04W76/11—Allocation or use of connection identifiers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/30—Services specially adapted for particular environments, situations or purposes
    • H04W4/40—Services specially adapted for particular environments, situations or purposes for vehicles, e.g. vehicle-to-pedestrians [V2P]
    • H04W4/44—Services specially adapted for particular environments, situations or purposes for vehicles, e.g. vehicle-to-pedestrians [V2P] for communication between vehicles and infrastructures, e.g. vehicle-to-cloud [V2C] or vehicle-to-home [V2H]

Definitions

  • the solution belongs to the field of automobile technology, and particularly relates to a vehicle maintenance method, device and device.
  • the owner or maintenance personnel can use the diagnostic instrument to diagnose the vehicle and manually repair the vehicle in combination with the diagnosis result.
  • the efficiency and accuracy of vehicle maintenance are often low, making it difficult to meet the requirements for rapid and accurate vehicle maintenance.
  • the embodiment of the present invention provides a vehicle maintenance method, device and device, which can solve the technical problem of low efficiency and low accuracy of vehicle maintenance in the prior art.
  • a first aspect of the embodiments provides a vehicle maintenance method, including: performing diagnosis on a vehicle, acquiring fault information of the vehicle, searching for identifier information of an expert corresponding to the fault information, and establishing an identifier corresponding to the identifier information.
  • a voice communication connection between the expert terminals to enable the user to conduct voice communication with the expert.
  • the identifier information of the expert corresponding to the fault information is obtained, including: pushing the repair information corresponding to the fault information to the user; receiving an expert connection request input by the user; and according to the expert connection request, Finding the identification information of the expert corresponding to the fault information.
  • the identifier information of the expert corresponding to the fault information is obtained, including: sending the fault information to a server, so that the server searches for the identifier information of the corresponding expert according to the fault information; and receiving the information sent by the server. Describe the expert's identification information.
  • the identifier information of the expert corresponding to the fault information is obtained, including: acquiring identification information of the vehicle; determining vehicle type information of the vehicle according to the identifier information; and determining, according to the vehicle type information and the fault information Find the identification information of the corresponding expert.
  • the identifier information of the expert corresponding to the fault information is obtained, including: acquiring geographic location information of the vehicle; and searching for identifier information of the corresponding expert according to the geographic location information and the fault information.
  • the method further includes: acquiring voice information sent by the expert terminal; playing the voice information, and parsing the voice information And determining whether the operation instruction information is included in the voice information; if included, performing an operation corresponding to the operation instruction information.
  • establishing a voice communication connection between the expert terminals corresponding to the identifier information including: sending the fault information to the expert terminal, so that the expert terminal determines a corresponding fee according to the fault information.
  • Receiving the fee information returned by the expert terminal displaying the fee information to the user; receiving the confirmation information input by the user according to the fee information; establishing a voice communication with the corresponding expert terminal according to the confirmation information connection.
  • a second aspect of the embodiment of the present invention provides a vehicle maintenance device, including: an acquisition module, configured to diagnose a vehicle, and acquire fault information of the vehicle; and a search module, configured to search for an expert corresponding to the fault information
  • the identification information is used to establish a voice communication connection between the expert terminals corresponding to the identification information, so that the user performs voice communication with the expert.
  • the searching module is specifically configured to: push the service information corresponding to the fault information to the user; receive an expert connection request input by the user; and search for the fault information according to the expert connection request Expert identification information.
  • the searching module is configured to: send the fault information to the server, so that the server searches for the identifier information of the corresponding expert according to the fault information; and receives the identifier information of the expert sent by the server.
  • the searching module is specifically configured to: acquire identification information of the vehicle; determine vehicle type information of the vehicle according to the identification information; and search for a corresponding expert according to the vehicle type information and the fault information. Identification information.
  • the searching module is specifically configured to: obtain geographic location information of the vehicle; and search for identifier information of the corresponding expert according to the geographic location information and the fault information.
  • the establishing module is further configured to: obtain voice information sent by the expert terminal; play the voice information, and parse the voice information, and determine whether the voice information includes operation instruction information; Including, the operation corresponding to the operation instruction information is executed.
  • the establishing module is specifically configured to: send the fault information to the expert terminal, so that the expert terminal determines corresponding cost information according to the fault information; and receives fee information returned by the expert terminal. And displaying the fee information to the user; receiving confirmation information input by the user according to the fee information; and establishing a voice communication connection with the corresponding expert terminal according to the confirmation information.
  • a third aspect of the embodiments of the present invention provides a vehicle service apparatus including a memory, a processor, and a computer program stored in the memory and operable on the processor, the processor executing the computer program The steps of the method provided by the first aspect of the embodiment of the present solution are achieved.
  • a fourth aspect of the embodiments of the present invention provides a computer readable storage medium storing a computer program, the computer program being executed by one or more processors to implement the first embodiment of the present solution.
  • a fifth aspect of the embodiments of the present invention provides a computer program product, comprising: a computer program, the computer program being executed by one or more processors to implement the first aspect of the first embodiment of the present embodiment The steps of the method.
  • the solution of the solution obtains the fault information of the vehicle by searching for the fault of the vehicle, searches for the identifier information of the expert corresponding to the fault information, and establishes a voice communication connection between the expert terminals corresponding to the identifier information, so that the user
  • the expert can perform voice communication to complete the maintenance of the vehicle under the guidance of the expert, thereby improving the efficiency and accuracy of the vehicle maintenance.
  • FIG. 1 is a schematic flow chart of a vehicle maintenance method according to Embodiment 1 of the present invention.
  • FIG. 2 is a schematic flow chart of a vehicle maintenance method according to Embodiment 2 of the present embodiment
  • FIG. 3 is a schematic flow chart of a vehicle maintenance method according to Embodiment 3 of the present invention.
  • FIG. 4 is a schematic block diagram of a vehicle maintenance device according to Embodiment 4 of the present embodiment.
  • FIG. 5 is a schematic block diagram of a vehicle maintenance device according to Embodiment 5 of the present solution.
  • Embodiment 1 of the present solution provides a vehicle maintenance method.
  • FIG. 1 is a schematic flow chart of a vehicle maintenance method according to Embodiment 1 of the present solution. As shown in FIG. 1, the vehicle maintenance method in this embodiment may include:
  • Step 101 Perform diagnosis on the vehicle to acquire fault information of the vehicle.
  • the execution body of the method in this embodiment may be a vehicle maintenance device.
  • the device may be a mobile phone, a tablet device, a computer, or the like, or may be a car diagnostic device.
  • the vehicle maintenance device may be provided with an OBD (On-Board) Diagnostic, on-board self-diagnostic system interface, the vehicle can be diagnosed via the OBD interface.
  • OBD On-Board
  • the vehicle maintenance device may be connected to the OBD interface through a serial port, WiFi, Bluetooth, etc., and the vehicle is diagnosed through the OBD interface.
  • the specific implementation method for diagnosing the vehicle through the OBD interface belongs to the prior art, and is not described in detail in this embodiment.
  • the fault information of the vehicle can be obtained by diagnosis of the vehicle.
  • the fault information may include at least one of the following: a fault identification code, a location or system in which the fault occurred, a fault category, and the like.
  • Step 102 Search for identification information of an expert corresponding to the fault information.
  • the identification information of the expert may be stored in advance in the vehicle maintenance device. In this step, the identification information of the corresponding expert may be searched by the vehicle maintenance device. Alternatively, the identification information of the expert may be stored in the server, and in this step, the identification information of the corresponding expert may be acquired through communication with the server.
  • the expert may be any person with knowledge of vehicle maintenance, or may be a person who has been registered and certified by a server or a certification body.
  • the expert identification information may include at least one of the following: an expert's name, a user name, an identification number, a code, and the like.
  • Different fault information can correspond to different experts.
  • an association relationship between the fault information and the expert identification information may be stored in the device or the server, for example, the engine fault association expert A and the brake system fault association expert B, in this step, the association information may be searched according to the fault information.
  • the expert acts as an expert corresponding to the fault information.
  • the same fault information may also be associated with multiple experts. Correspondingly, in this step, one of the associated experts may be selected as the expert corresponding to the fault information.
  • Step 103 Establish a voice communication connection between the expert terminals corresponding to the identification information.
  • the device or the server may store a correspondence between the identification information of the expert and the expert terminal, and according to the identification information of the expert, may determine the corresponding expert terminal, and then establish a voice communication connection between the device and the expert terminal, so that Voice communication is possible between a user using the device and an expert using the expert terminal.
  • the user may be a vehicle owner or a maintenance person or the like.
  • the expert terminal can be a mobile phone, a tablet device, a computer, or the like.
  • the voice communication connection between the device and the expert terminal may be established through a server, or may be established through a ZigBee ad hoc network or the like.
  • the device may open a third-party application, such as WeChat, FaceTime, etc., to implement a voice communication connection through a third-party application.
  • a third-party application such as WeChat, FaceTime, etc.
  • the vehicle when the user needs to perform maintenance on the vehicle, the vehicle may be first diagnosed, and the fault information after diagnosis may be obtained, and the vehicle may be repaired according to the fault information, when the user cannot determine the maintenance plan, or after the user completes the repair.
  • the corresponding expert can be matched through the fault information. The expert can guide and answer questions to the user through voice call, which is convenient for the user to complete the repair quickly and effectively.
  • the vehicle maintenance method provided by the embodiment obtains the fault information of the vehicle by performing diagnosis on the vehicle, searches for the identification information of the expert corresponding to the fault information, and establishes a voice between the expert terminals corresponding to the identifier information.
  • the communication connection enables the user to perform voice communication with the expert, thereby completing the maintenance of the vehicle under the guidance of the expert, and improving the efficiency and accuracy of the vehicle maintenance.
  • Embodiment 2 of the present solution provides a vehicle maintenance method.
  • FIG. 2 is a schematic flow chart of a vehicle maintenance method according to Embodiment 2 of the present solution. As shown in FIG. 2, the vehicle maintenance method in this embodiment may include:
  • Step 201 Perform diagnosis on the vehicle to acquire fault information of the vehicle.
  • step 201 the specific implementation principle of the step 201 is similar to the step 101 in the first embodiment, and details are not described herein again.
  • Step 202 Push the maintenance information information corresponding to the fault information to the user.
  • Step 203 Receive an expert connection request input by the user.
  • Step 204 Search for identifier information of the expert corresponding to the fault information according to the expert connection request.
  • the identification information of the expert corresponding to the fault information is implemented through steps 202 to 204.
  • the corresponding repair data information may be pushed to the user according to the fault information
  • the maintenance data information may include any one of the following: fault code analysis information, circuit diagram, and maintenance method information. , maintenance records, maintenance experience information, etc.
  • the maintenance material information may be stored in the vehicle maintenance device or may be stored in the server, and the device may acquire the maintenance material information by communicating with the server.
  • the pushing method of the maintenance material information may include any one of the following: displaying the maintenance material information, playing the maintenance material information, and the like.
  • the corresponding repair material information may be displayed or played to the user. For example, if the failure information of the vehicle indicates that the engine of the vehicle has a failure, the circuit diagram of the engine, the maintenance method information, and the like may be displayed or played to the user.
  • the user may perform maintenance on the vehicle according to the maintenance information. If the repair is successful, the repair can be ended directly. If the repair fails, or if the user is still unsure of how to perform the repair after viewing the repair information, you can enter the expert connection request.
  • the expert connection request can be input through various modes such as voice, button, keyboard, mouse, and the like.
  • the user can input "request connection expert” or "service help” by voice, or the user can press a button of the device, or the user can input a certain text through the keyboard, or the user can click on the screen through the mouse. Option to complete the input of the expert connection request.
  • the device may search for the identifier information of the expert corresponding to the fault information according to the expert connection request.
  • Step 205 Establish a voice communication connection between the expert terminals corresponding to the identification information.
  • step 205 the specific implementation principle of the step 205 is similar to the step 103 in the first embodiment, and details are not described herein again.
  • the vehicle maintenance method provided by the embodiment receives the expert connection request input by the user by pushing the maintenance item information corresponding to the fault information to the user, and searches for the fault information corresponding to the expert connection request according to the expert connection request.
  • the expert's identification information makes it easy for the user to repair the vehicle according to the maintenance information.
  • input the expert connection request and communicate with the expert so that the user can select whether to connect the expert and the expert according to their own needs.
  • the time of connection reduces the cost of maintenance and provides convenience for users.
  • Embodiment 3 of the present solution provides a vehicle maintenance method.
  • FIG. 3 is a schematic flow chart of a vehicle maintenance method according to Embodiment 3 of the present solution. As shown in FIG. 3, the vehicle maintenance method in this embodiment may include:
  • Step 301 Perform diagnosis on the vehicle to acquire fault information of the vehicle.
  • step 301 the specific implementation principle of the step 301 is similar to the step 101 in the first embodiment, and details are not described herein again.
  • Step 302 Send the fault information to the server, so that the server searches for the identifier information of the corresponding expert according to the fault information.
  • Step 303 Receive identification information of the expert sent by the server.
  • the identification information of the expert corresponding to the fault information is implemented through steps 302 to 303.
  • the device can communicate with the server, and obtain the identification information of the corresponding expert through the server.
  • Step 304 Establish a voice communication connection between the expert terminals corresponding to the identification information.
  • a voice communication connection can be established between the device and the expert terminal through the server.
  • the vehicle maintenance method provided by the embodiment is configured to: send the fault information to the server, so that the server searches for the identifier information of the corresponding expert according to the fault information, and receives the identifier information of the expert sent by the server,
  • the data such as expert identification information is stored on the server side for storage, which reduces the burden on the device and reduces the cost of the device.
  • the identification information of the corresponding expert can be jointly determined according to the fault information and other information.
  • the other information may include at least one of the following: vehicle type information of the vehicle, geographic location information of the vehicle, screening conditions input by a user, and the like.
  • the finding the identifier information of the expert corresponding to the fault information may include: acquiring identifier information of the vehicle; determining vehicle type information of the vehicle according to the identifier information; and determining, according to the vehicle type information and the fault Information, find the identification information of the corresponding expert.
  • the identification information of the vehicle may include any one of the following: a license plate number, a vehicle identification number (VIN).
  • the license plate number can be obtained by any one of the following methods: receiving a license plate number input by the user; obtaining a license plate number by scanning or photographing the license plate of the vehicle; and obtaining a license plate number by scanning or photographing the driving license.
  • the vehicle identification code is composed of a plurality of characters, including the manufacturer, the age, the model, the body type and the code, the engine code and the assembly location of the vehicle, and is of great significance for the correct diagnosis and maintenance of the vehicle.
  • the vehicle identification code may be obtained by any one of the following methods: receiving a vehicle identification code input by a user; acquiring a vehicle identification code through an OBD interface; acquiring a vehicle identification code by scanning or photographing a vehicle body; and acquiring a vehicle identification by scanning a driver's license; code.
  • the vehicle type information of the vehicle may be determined according to the identification information.
  • the vehicle type information may be model information of the vehicle.
  • the correspondence between the identification information and the vehicle type information may be stored in the vehicle maintenance device, or may be stored in the server, and the vehicle type information corresponding to the identification information of the vehicle is acquired through communication with the server.
  • a server archive may be disposed in the server, where the corresponding relationship between the identification information of the vehicle and the vehicle type information is stored in the archive.
  • the identification information of the vehicle may be sent to the server, and the server may search the database for the vehicle type information corresponding to the identification information of the vehicle, if the identification information of the vehicle does not exist.
  • Corresponding vehicle type information requires the user to input vehicle type information in the device, and the device transmits the correspondence between the vehicle identification information and the vehicle type information to the server for storage by the server, which is convenient for the next inquiry.
  • the identification information of the corresponding expert may be searched according to the vehicle type information and the fault information.
  • the corresponding relationship between the vehicle type information, the fault information and the expert identification information may be stored in the device or the server, and the vehicle type information of the vehicle and the identification information of the expert corresponding to the fault information may be searched by the correspondence relationship.
  • the corresponding experts may also be different.
  • the expert corresponding to the engine failure of the Audi Q5 is C
  • the expert corresponding to the engine failure of BMW is D.
  • the experts corresponding to different fault information can also be different.
  • the expert corresponding to the engine failure of the Audi Q5 is C
  • the expert corresponding to the brake system failure of the Audi Q5 is E.
  • the corresponding experts can be matched more accurately, and the accuracy of vehicle maintenance is improved.
  • the searching for the identifier information of the expert corresponding to the fault information may include: acquiring geographic location information of the vehicle; and searching for identifier information of the corresponding expert according to the geographic location information and the fault information.
  • the device or the server may store the correspondence between the geographical location information, the fault information, and the identification information of the expert.
  • the correspondence relationship may be used to search for the geographical location information of the vehicle and the identification information of the expert corresponding to the fault information.
  • the searching for the identifier information of the expert corresponding to the fault information may include: acquiring a screening condition input by the user; and searching for the identifier information of the corresponding expert according to the screening condition and the fault information.
  • the screening condition may include at least one of the following: an expert's working years, an authentication platform, an evaluation level, an evaluation score, a graduate school, an honor certificate, and the like.
  • the expert who has a working age of less than 5 years can be filtered out when searching for the corresponding expert, and the fault information can be found only in an expert with a working age of 5 years or longer. Corresponding expert.
  • the device may at least one of vehicle type information of the vehicle, geographical location information of the vehicle, and screening conditions input by the user. And the fault information is sent to the server, and the server determines and returns the identification information of the corresponding expert.
  • the voice information sent by the expert terminal may also be acquired;
  • the voice information is described, and the voice information is parsed to determine whether the voice information includes operation instruction information; if included, the operation corresponding to the operation instruction information is performed.
  • the expert may input voice information through a microphone, and the expert terminal sends the voice information input by the expert to the vehicle maintenance device.
  • the vehicle maintenance device may parse the voice information, obtain operation instruction information therein, and perform a corresponding operation.
  • the operation instruction information may be pre-stored in the vehicle maintenance device.
  • the vehicle maintenance device may convert the voice information into corresponding text information through a voice recognition technology, and determine the location. Whether the operation instruction information is included in the text information, and if the text information includes operation instruction information, the operation information is included in the voice information.
  • an operation command such as "read failure code” and "clear failure code” is stored in the device in advance.
  • the expert can input the “read fault code” by voice.
  • the vehicle maintenance device can convert the text information into text information and compare it with the pre-stored operation instruction. After the operation information is included in the voice information, the operation corresponding to the operation instruction information may be performed, that is, the operation of reading the fault code is performed.
  • the operation instruction information may be information following the keyword. After the voice information is acquired, it is determined whether a keyword appears in the voice information, and if it occurs, determining the information after the keyword is an operation instruction. information.
  • the keyword may be “executed” or “started”, etc., after the expert voice input “start reading the fault code”, the vehicle maintenance device may acquire the voice information from the expert terminal and execute the keyword “start” The corresponding operation of the information, that is, the operation of reading the fault code.
  • the expert remote control device can be conveniently diagnosed and repaired, thereby further improving the efficiency of vehicle maintenance.
  • the identification information of the vehicle and the maintenance data are sent to the server, so that the server updates the historical maintenance data corresponding to the identification information of the vehicle.
  • the maintenance data may include performed maintenance operation information, operation instruction information given by an expert, maintenance results, and the like.
  • the identification information of the vehicle may be sent to the server, so that the server sends the historical maintenance data corresponding to the identification information of the vehicle to the expert terminal. This allows the expert to review the historical maintenance data of the vehicle to make more accurate judgments and repairs to the vehicle.
  • the voice communication connection between the expert terminals corresponding to the identifier information is established, which may include:
  • the fault information is an engine fault
  • the expert determines that it is required to charge 500 yuan according to the fault information, and then the utility terminal can input or select “500 yuan”, and the expert terminal sends the fee information “500 yuan” to the expert terminal.
  • the vehicle maintenance device the vehicle maintenance device may display the fee information to the user for the user to evaluate whether to select the expert, and if the user confirms selection of the expert, the confirmation information may be input to perform voice communication with the expert. If the user does not want to select the expert, the expert can be re-matched, or the expert service can be turned off, thereby achieving cost transparency and satisfying the user's consumption demand.
  • the diagnosis of the vehicle may include: acquiring the identification information of the vehicle through the OBD interface, and querying the vehicle type information of the vehicle according to the identification information of the vehicle, according to The vehicle type information activates a corresponding diagnostic software to diagnose the vehicle.
  • the vehicle type A corresponds to the diagnostic software 1 and the vehicle type B corresponds to the software 2.
  • the diagnostic software 1 is started to diagnose the vehicle.
  • the corresponding diagnostic software can be automatically started without manual control by the user, which improves the efficiency, accuracy and user experience of the diagnosis.
  • the diagnosing the vehicle may include: sending the identification information of the vehicle to the server, where the server determines historical diagnostic information of the vehicle according to the identification information of the vehicle, where the historical diagnostic information includes The identification information of the system that the vehicle has been diagnosed and the diagnosis result is normal; the historical diagnosis information sent by the server is received, and the system that the vehicle has not been diagnosed is diagnosed according to the historical diagnosis information.
  • the vehicle may include multiple systems, such as an engine system, a brake system, etc., and the identification information of each system may be the name, code, or model of the system.
  • diagnosing the vehicle it is possible to skip the system that has been diagnosed before and has been diagnosed to be faulty, and to diagnose only the system that has not been diagnosed and the system that has been diagnosed but diagnosed to be faulty. The efficiency of the diagnosis.
  • the diagnosis result may be sent to the server, and the server may update the historical diagnosis information corresponding to the identification information of the vehicle to implement the self-learning function of the server.
  • the information of the diagnostic device and the information of the diagnostic software used each time may be sent to the server for the server to store the information of the diagnostic device used and the information of the diagnostic software in the historical diagnostic information.
  • the information of the diagnostic device may include the name, code, model number, etc. of the diagnostic device.
  • the information of the diagnostic software may include the name, code, model number, etc. of the diagnostic software.
  • each time the vehicle is diagnosed it is possible to diagnose only the system that has not been diagnosed by the diagnostic device or diagnostic software used this time, and the system that has been diagnosed before but diagnosed to be faulty, improving the accuracy of the diagnosis. Sex.
  • Embodiment 4 of the present solution provides a vehicle maintenance device.
  • 4 is a schematic block diagram of a vehicle maintenance device according to Embodiment 4 of the present embodiment.
  • the vehicle maintenance device may be a software unit, a hardware unit or a combination of soft and hard units built into the vehicle maintenance device, or may be integrated into the vehicle maintenance device as a separate pendant.
  • the vehicle maintenance device in this embodiment may include:
  • An obtaining module 401 configured to perform diagnosis on the vehicle, and acquire fault information of the vehicle
  • the searching module 402 is configured to search for identifier information of an expert corresponding to the fault information.
  • the establishing module 403 is configured to establish a voice communication connection between the expert terminals corresponding to the identification information, so that the user performs voice communication with the expert.
  • the vehicle maintenance device in this embodiment may be used to perform the vehicle maintenance method described in any of the above embodiments.
  • the specific implementation principle refer to any of the above embodiments, and details are not described herein again.
  • the vehicle maintenance device obtains the fault information of the vehicle by diagnosing the vehicle, searches for the identification information of the expert corresponding to the fault information, and establishes a voice between the expert terminals corresponding to the identifier information.
  • the communication connection enables the user to perform voice communication with the expert, thereby completing the maintenance of the vehicle under the guidance of the expert, and improving the efficiency and accuracy of the vehicle maintenance.
  • the searching module 401 is specifically configured to:
  • the searching module 401 is specifically configured to:
  • the searching module 401 is specifically configured to:
  • the searching module 401 is specifically configured to:
  • the establishing module 403 is further configured to:
  • the operation corresponding to the operation instruction information is executed.
  • the establishing module 403 is specifically configured to:
  • a voice communication connection with the corresponding expert terminal is established based on the confirmation information.
  • each functional unit and module in the foregoing device may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit, and the integrated unit may be hardware.
  • Formal implementation can also be implemented in the form of software functional units.
  • the specific names of the respective functional units and modules are only for the purpose of facilitating mutual differentiation, and are not intended to limit the scope of protection of the present application.
  • Embodiment 5 of the present solution provides a vehicle maintenance device.
  • FIG. 5 is a schematic block diagram of a vehicle maintenance device according to Embodiment 5 of the present solution.
  • the apparatus 5 of this embodiment includes one or more processors 50, a memory 51, and a computer program 52 stored in the memory 51 and operable on the processor 50.
  • the processor 50 executes the computer program 52 to implement the steps in the various vehicle maintenance method embodiments described above.
  • the identifier information of the expert corresponding to the fault information may be:
  • the identifier information of the expert corresponding to the fault information may be:
  • the identifier information of the expert corresponding to the fault information may be:
  • the identifier information of the expert corresponding to the fault information may be:
  • the method may further include:
  • establishing a voice communication connection between the expert terminals corresponding to the identifier information may include:
  • the processor 50 executes the computer program 52, the functions of the modules/units in the above device embodiments are implemented, such as the functions of the modules 401 to 403 shown in FIG.
  • the device 5 may include, but is not limited to, a processor 50, a memory 51. It will be understood by those skilled in the art that FIG. 5 is only one example of the device 5, and does not constitute a limitation on the device 5, and may include more or less components than those illustrated, or combine some components, or different components.
  • the device may also include an input device, an output device, a network access device, a bus, and the like.
  • the device 5 can be a mobile phone, a tablet device, a computer, etc., or can be a diagnostic device, such as the X431 of the Yuanzheng company. Diagnostics such as PRO/PRO3S / PADIII.
  • the device 5 may further include a diagnostic module, configured to be connected to the vehicle, and the interface of the diagnostic module may be an OBDII-16 (a diagnostic interface of the standard open 16PIN of the OBD), and the diagnostic module may include a communication protocol with the automobile. Physical layer and link layer, the link layer contains all vehicle diagnostic communication protocols.
  • OBDII-16 a diagnostic interface of the standard open 16PIN of the OBD
  • the device 5 may further include a network communication device, where the network communication device may be a 3G module/4G module/5G module/WiFi module, etc., for implementing communication with the server.
  • the network communication device may be a 3G module/4G module/5G module/WiFi module, etc., for implementing communication with the server.
  • the device 5 may further include a positioning device, and the positioning device may include at least one of the following: a GPS (Global Positioning System) module, and an AGPS (Assisted Global Positioning System). Module, BD (Beidou Positioning System) module, GLONASS (GLONASS satellite navigation system) module, etc., used to obtain geographic location information.
  • a GPS Global Positioning System
  • AGPS Assisted Global Positioning System
  • BD Beidou Positioning System
  • GLONASS GLONASS satellite navigation system
  • the device 5 may further include a voice input device, and the voice input device may be a microphone or the like to support user voice input.
  • the voice input device may be a microphone or the like to support user voice input.
  • the device 5 may further include a playback device, and the playback device may be a speaker or the like for playing material information.
  • the playback device may be a speaker or the like for playing material information.
  • the device 5 may further include a display device, and the display device may be a display screen or the like for displaying information such as maintenance materials.
  • the embodiment of the present invention further provides a computer readable storage medium storing a computer program, the computer program being executed by one or more processors to implement the vehicle maintenance method according to any of the above embodiments A step of.
  • the computer readable medium can include any entity or device capable of carrying the computer program code, a recording medium, a USB flash drive, a removable hard drive, a magnetic disk, an optical disk, a computer memory, a read only memory (ROM, Read-Only) Memory), random access memory (RAM, Random) Access Memory), electrical carrier signals, telecommunications signals, and software distribution media.
  • the content contained in the computer readable medium may be appropriately increased or decreased according to the requirements of legislation and patent practice in a jurisdiction, for example, in some jurisdictions, according to legislation and patent practice, computer readable media It does not include electrical carrier signals and telecommunication signals.
  • the embodiment of the present invention further provides a computer program product comprising a computer program, the computer program being executed by one or more processors to implement the steps of the vehicle maintenance method of any of the above embodiments.

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Abstract

一种车辆维修方法、装置及设备，包括：对车辆进行诊断，获取所述车辆的故障信息；查找所述故障信息对应的专家的标识信息；建立与所述标识信息对应的专家终端之间的语音通信连接，以使用户与所述专家进行语音通信。本方案通过对车辆进行诊断，获取所述车辆的故障信息，查找所述故障信息对应的专家的标识信息，并建立与所述标识信息对应的专家终端之间的语音通信连接，使得用户可以与所述专家进行语音通信，从而在专家的指导下完成车辆的维修，提高了车辆维修的效率和准确性。

Description

车辆维修方法、装置及设备 技术领域
本方案属于汽车技术领域，尤其涉及一种车辆维修方法、装置及设备。
 背景技术
随着科技的不断发展以及人们生活水平的不断提高，汽车保有量也在不断增加。车辆维修的效率和准确率也越来越受到人们的重视。
现有技术中，车主或维修人员可以利用诊断仪对车辆进行诊断，并结合诊断结果，手动对车辆进行维修。但是，由于维修水平有限，车辆维修的效率和准确率往往较低，难以满足快速、准确地对车辆进行维修的要求。
 技术问题
鉴于此，本方案实施例提供了一种车辆维修方法、装置及设备，可以解决现有技术中车辆维修的效率和准确率较低的技术问题。
 技术解决方案
本方案实施例的第一方面提供了一种车辆维修方法，包括：对车辆进行诊断，获取所述车辆的故障信息；查找所述故障信息对应的专家的标识信息；建立与所述标识信息对应的专家终端之间的语音通信连接，以使用户与所述专家进行语音通信。
可选的，查找所述故障信息对应的专家的标识信息，包括：向用户推送所述故障信息对应的维修资料信息；接收所述用户输入的专家连线请求；根据所述专家连线请求，查找所述故障信息对应的专家的标识信息。
可选的，查找所述故障信息对应的专家的标识信息，包括：将所述故障信息发送给服务器，以使服务器根据所述故障信息查找对应的专家的标识信息；接收所述服务器发送的所述专家的标识信息。
可选的，查找所述故障信息对应的专家的标识信息，包括：获取所述车辆的标识信息；根据所述标识信息，确定所述车辆的车型信息；根据所述车型信息和所述故障信息，查找对应的专家的标识信息。
可选的，查找所述故障信息对应的专家的标识信息，包括：获取所述车辆的地理位置信息；根据所述地理位置信息和所述故障信息，查找对应的专家的标识信息。
可选的，在建立与所述标识信息对应的专家终端之间的语音通信连接之后，还包括：获取所述专家终端发送的语音信息；播放所述语音信息，并对所述语音信息进行解析，判断所述语音信息中是否包括操作指令信息；若包括，则执行所述操作指令信息对应的操作。
可选的，建立与所述标识信息对应的专家终端之间的语音通信连接，包括：将所述故障信息发送给所述专家终端，以使所述专家终端根据所述故障信息确定对应的费用信息；接收所述专家终端返回的费用信息，将所述费用信息显示给用户；接收用户根据所述费用信息输入的确认信息；根据所述确认信息，建立与对应的专家终端之间的语音通信连接。
本方案实施例的第二方面提供了一种车辆维修装置，包括：获取模块，用于对车辆进行诊断，获取所述车辆的故障信息；查找模块，用于查找所述故障信息对应的专家的标识信息；建立模块，用于建立与所述标识信息对应的专家终端之间的语音通信连接，以使用户与所述专家进行语音通信。
可选的，所述查找模块具体用于：向用户推送所述故障信息对应的维修资料信息；接收所述用户输入的专家连线请求；根据所述专家连线请求，查找所述故障信息对应的专家的标识信息。
可选的，所述查找模块具体用于：将所述故障信息发送给服务器，以使服务器根据所述故障信息查找对应的专家的标识信息；接收所述服务器发送的所述专家的标识信息。
可选的，所述查找模块具体用于：获取所述车辆的标识信息；根据所述标识信息，确定所述车辆的车型信息；根据所述车型信息和所述故障信息，查找对应的专家的标识信息。
可选的，所述查找模块具体用于：获取所述车辆的地理位置信息；根据所述地理位置信息和所述故障信息，查找对应的专家的标识信息。
可选的，所述建立模块还用于：获取所述专家终端发送的语音信息；播放所述语音信息，并对所述语音信息进行解析，判断所述语音信息中是否包括操作指令信息；若包括，则执行所述操作指令信息对应的操作。
可选的，所述建立模块具体用于：将所述故障信息发送给所述专家终端，以使所述专家终端根据所述故障信息确定对应的费用信息；接收所述专家终端返回的费用信息，将所述费用信息显示给用户；接收用户根据所述费用信息输入的确认信息；根据所述确认信息，建立与对应的专家终端之间的语音通信连接。
本方案实施例的第三方面提供了一种车辆维修设备，包括存储器、处理器以及存储在所述存储器中并可在所述处理器上运行的计算机程序，所述处理器执行所述计算机程序时实现本方案实施例第一方面提供的所述方法的步骤。
本方案实施例的第四方面提供了一种计算机可读存储介质，所述计算机可读存储介质存储有计算机程序，所述计算机程序被一个或多个处理器执行时实现本方案实施例第一方面提供的所述方法的步骤。
本方案实施例的第五方面提供了一种计算机程序产品，所述计算机程序产品包括计算机程序，所述计算机程序被一个或多个处理器执行时实现本方案实施例第一方面提供的所述方法的步骤。
 有益效果
本方案实施例通过对车辆进行诊断，获取所述车辆的故障信息，查找所述故障信息对应的专家的标识信息，并建立与所述标识信息对应的专家终端之间的语音通信连接，使得用户可以与所述专家进行语音通信，从而在专家的指导下完成车辆的维修，提高了车辆维修的效率和准确性。
 附图说明
为了更清楚地说明本方案实施例中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本方案的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动性的前提下，还可以根据这些附图获得其他的附图。
图1为本方案实施例一提供的车辆维修方法的流程示意图；
图2为本方案实施例二提供的车辆维修方法的流程示意图；
图3为本方案实施例三提供的车辆维修方法的流程示意图；
图4为本方案实施例四提供的车辆维修装置的示意框图；
图5为本方案实施例五提供的车辆维修设备的示意框图。
 本发明的实施方式
以下描述中，为了说明而不是为了限定，提出了诸如特定系统结构、技术之类的具体细节，以便透彻理解本方案实施例。然而，本领域的技术人员应当清楚，在没有这些具体细节的其它实施例中也可以实现本方案。在其它情况中，省略对众所周知的系统、装置、电路以及方法的详细说明，以免不必要的细节妨碍本方案的描述。
实施例一
本方案实施例一提供一种车辆维修方法。图1为本方案实施例一提供的车辆维修方法的流程示意图。如图1所示，本实施例中的车辆维修方法，可以包括：
步骤101、对车辆进行诊断，获取所述车辆的故障信息。
本实施例中方法的执行主体可以为车辆维修设备。所述设备可以是手机、平板设备、计算机等，也可以是汽车诊断仪。
可选的，所述车辆维修设备中可以设置有OBD（On-Board Diagnostic，车载自诊断系统）接口，通过OBD接口可以对车辆进行诊断。或者，所述车辆维修设备可以与OBD接口通过串口、WiFi、蓝牙等方式实现连接，并通过所述OBD接口对所述车辆进行诊断。
通过OBD接口对车辆进行诊断的具体实现方法属于现有技术，本实施例中不再赘述。通过对车辆的诊断，可以获取所述车辆的故障信息。
所述故障信息可以包括下述至少一项：故障识别码、出现故障的位置或系统、故障类别等。
步骤102、查找所述故障信息对应的专家的标识信息。
在获取到故障信息后，可以查找对应的专家的标识信息。所述专家的标识信息可以预先存储在所述车辆维修设备中，在本步骤中，可以由所述车辆维修设备查找对应的专家的标识信息。或者，所述专家的标识信息可以存储在服务器中，那么在本步骤中，可以通过与服务器之间的通信来获取对应的专家的标识信息。
所述专家可以是任何具有车辆维修知识的人员，也可以是经过服务器或认证机构登记认证的人员。
所述专家的标识信息可以包括下述至少一项：专家的姓名、用户名、身份证号码、代码等。
不同的故障信息可以对应不同的专家。可选的，可以在设备或者服务器中存储有故障信息与专家标识信息的关联关系，例如，发动机故障关联专家A，制动系统故障关联专家B，则在本步骤中，可以根据故障信息查找关联的专家作为所述故障信息对应的专家。
同一个故障信息也可以关联有多个专家，相应的，在本步骤中，可以从所关联的专家中选择一个，作为所述故障信息对应的专家。
步骤103、建立与所述标识信息对应的专家终端之间的语音通信连接。
所述设备或服务器中可以存储有专家的标识信息与专家终端的对应关系，根据所述专家的标识信息，可以确定对应的专家终端，然后，建立设备与专家终端之间的语音通信连接，使得使用所述设备的用户和使用所述专家终端的专家之间可以进行语音通信。所述用户可以为车主或维修人员等。
所述专家终端可以为手机、平板设备、计算机等。所述设备与所述专家终端之间的语音通信连接可以通过服务器建立，也可以通过ZigBee自组网等方式建立。
或者，所述设备在获取到所述专家的标识信息后，可以打开第三方应用如微信、FaceTime等，通过第三方应用实现语音通信连接。
在实际应用中，当用户需要对车辆进行维修时，可以首先对车辆进行诊断，并获取诊断后的故障信息，根据故障信息对车辆进行维修，当用户无法确定维修方案时、或者用户维修完成后故障依然存在时，可以通过故障信息匹配相应的专家，专家可以通过语音通话来对用户进行指导、答疑等，方便用户快速有效地完成维修。
本实施例提供的车辆维修方法，通过对车辆进行诊断，获取所述车辆的故障信息，查找所述故障信息对应的专家的标识信息，并建立与所述标识信息对应的专家终端之间的语音通信连接，使得用户可以与所述专家进行语音通信，从而在专家的指导下完成车辆的维修，提高了车辆维修的效率和准确性。
实施例二
本方案实施例二提供一种车辆维修方法。图2为本方案实施例二提供的车辆维修方法的流程示意图。如图2所示，本实施例中的车辆维修方法，可以包括：
步骤201、对车辆进行诊断，获取所述车辆的故障信息。
本实施例中，步骤201的具体实现原理与实施例一中的步骤101类似，此处不再赘述。
步骤202、向用户推送所述故障信息对应的维修资料信息。
步骤203、接收所述用户输入的专家连线请求。
步骤204、根据所述专家连线请求，查找所述故障信息对应的专家的标识信息。
本实施例中，通过步骤202至步骤204来实现查找所述故障信息对应的专家的标识信息。
具体的，在获取到车辆的故障信息之后，可以先根据故障信息，向用户推送对应的维修资料信息，所述维修资料信息可以包括下述任意一项：故障码解析信息、电路图、维修方法信息、维修记录、维修经验信息等。
所述维修资料信息可以保存在车辆维修设备中，也可以保存在服务器中，设备可以通过与服务器进行通信来获取所述维修资料信息。
所述维修资料信息的推送方法可以包括下述任意一项：显示所述维修资料信息、播放所述维修资料信息等。
在获取到车辆的故障信息之后，可以向用户显示或播放对应的维修资料信息。例如，所述车辆的故障信息表示车辆的发动机出现了故障，则可以向用户显示或播放所述发动机的电路图、维修方法信息等。
用户在查看或者听到所述维修资料信息之后，可以根据所述维修资料信息对车辆进行维修。如果维修成功，则可以直接结束维修。如果维修失败，或者，用户查看维修资料信息后依然不确定如何进行维修，则可以输入专家连线请求。
所述专家连线请求可以通过语音、按键、键盘、鼠标等多种方式输入。
具体的，用户可以语音输入“请求连线专家”或者“维修帮助”，或者，用户可以按下设备的按键，或者，用户可以通过键盘输入一定的文本，或者，用户可以通过鼠标点击屏幕中的选项，从而完成专家连线请求的输入。
设备获取到用户输入的专家连线请求后，可以根据所述专家连线请求去查找所述故障信息对应的专家的标识信息。
步骤205、建立与所述标识信息对应的专家终端之间的语音通信连接。
本实施例中，步骤205的具体实现原理与实施例一中的步骤103类似，此处不再赘述。
本实施例提供的车辆维修方法，通过向用户推送所述故障信息对应的维修资料信息，接收所述用户输入的专家连线请求，并根据所述专家连线请求，查找所述故障信息对应的专家的标识信息，方便用户先根据维修资料信息对车辆进行维修，在维修遇到问题时再输入专家连线请求并与专家进行语音通信，使得用户可以根据自身需求选择是否连线专家以及与专家连线的时间，降低了维修的成本，为用户提供了便利。
实施例三
本方案实施例三提供一种车辆维修方法。图3为本方案实施例三提供的车辆维修方法的流程示意图。如图3所示，本实施例中的车辆维修方法，可以包括：
步骤301、对车辆进行诊断，获取所述车辆的故障信息。
本实施例中，步骤301的具体实现原理与实施例一中的步骤101类似，此处不再赘述。
步骤302、将所述故障信息发送给服务器，以使服务器根据所述故障信息查找对应的专家的标识信息。
步骤303、接收所述服务器发送的所述专家的标识信息。
本实施例中，通过步骤302至步骤303来实现查找所述故障信息对应的专家的标识信息。
具体的，设备可以与服务器进行通信，通过服务器来获取对应的专家的标识信息。
步骤304、建立与所述标识信息对应的专家终端之间的语音通信连接。
相应的，所述设备与所述专家终端之间，可以通过所述服务器建立语音通信连接。
本实施例提供的车辆维修方法，通过将所述故障信息发送给服务器，以使服务器根据所述故障信息查找对应的专家的标识信息，并接收所述服务器发送的所述专家的标识信息，能够将专家标识信息等数据放在服务器端进行存储，减轻了设备的负担，降低了设备的成本。
在上述各实施例提供的技术方案的基础上，优选的是，可以根据故障信息和其它信息共同确定对应的专家的标识信息。所述其它信息可以包括下述至少一项：所述车辆的车型信息、所述车辆的地理位置信息、用户输入的筛选条件等。
可选的，查找所述故障信息对应的专家的标识信息，可以包括：获取所述车辆的标识信息；根据所述标识信息，确定所述车辆的车型信息；根据所述车型信息和所述故障信息，查找对应的专家的标识信息。
所述车辆的标识信息可以包括下述任意一种：车牌号码、车辆识别码（Vehicle Identification Number，VIN）。
所述车牌号码可以通过下述任意一种方式获取：接收用户输入的车牌号码；通过对车辆的车牌进行扫描或拍摄获取车牌号码；通过对行驶证进行扫描或拍摄获取车牌号码。
所述车辆识别码由多位字符组成，包含了车辆的生产厂家、年代、车型、车身型式及代码、发动机代码及组装地点等信息，对车辆的正确地诊断和维修具有十分重要的意义。
所述车辆识别码可以通过下述任意一种方式获取：接收用户输入的车辆识别码；通过OBD接口获取车辆识别码；通过对车身进行扫描或拍摄获取车辆识别码；通过扫描驾驶证获取车辆识别码。
在获取到所述车辆的标识信息之后，可以根据所述标识信息确定所述车辆的车型信息。所述车型信息可以为所述车辆的型号信息。所述标识信息与所述车型信息的对应关系可以存储在车辆维修设备中，也可以存储在服务器中，通过与服务器的通信来获取车辆的标识信息对应的车型信息。
可选的，服务器中可以设置有车辆档案库，所述档案库中存储有车辆的标识信息和车型信息的对应关系。设备需要查询车辆的标识信息对应的车型信息时，可以向服务器发送所述车辆的标识信息，服务器可以在数据库中搜索所述车辆的标识信息对应的车型信息，若不存在所述车辆的标识信息对应的车型信息，则需要用户在设备中输入车型信息，并由设备将车辆的标识信息和车型信息的对应关系发送给服务器，供服务器进行存储，方便下次查询。
在获取车辆的车型信息后，可以根据所述车型信息和所述故障信息，查找对应的专家的标识信息。所述设备或服务器中可以存储有车型信息、故障信息与专家的标识信息的对应关系，通过该对应关系可以查找车辆的车型信息和故障信息对应的专家的标识信息。
可以理解的是，对于同一故障信息，若车型信息不同，那么对应的专家也可以是不同的。例如，奥迪Q5的发动机故障对应的专家为C，宝马的发动机故障对应的专家为D。
对于同一车型信息，不同的故障信息对应的专家也可以是不同的。例如，奥迪Q5的发动机故障对应的专家为C，奥迪Q5的制动系统故障对应的专家为E。
通过故障信息和车型信息能够更加精确地匹配相应的专家，提高了车辆维修的准确性。
可选的，查找所述故障信息对应的专家的标识信息，可以包括：获取所述车辆的地理位置信息；根据所述地理位置信息和所述故障信息，查找对应的专家的标识信息。
所述设备或服务器中可以存储有地理位置信息、故障信息与专家的标识信息的对应关系，通过该对应关系可以查找车辆的地理位置信息和故障信息对应的专家的标识信息。
通过地理位置信息，可以匹配到本地的专家，本地专家对本地的气候、道路状况等各方面更加了解，可以提高车辆维修的效率和准确性。
可选的，查找所述故障信息对应的专家的标识信息，可以包括：获取用户输入的筛选条件；根据所述筛选条件和所述故障信息，查找对应的专家的标识信息。
所述筛选条件可以包括下述至少一项：专家的从业年限、认证平台、评价等级、评价分数、毕业院校、荣誉证书等。
例如，用户输入的筛选条件为从业年限大于等于5年，则在查找对应的专家时，可以过滤掉从业年限小于5年的专家，仅在从业年限大于等于5年的专家里查找所述故障信息对应的专家。
当所述其它信息、故障信息与专家的标识信息的对应关系存储在服务器中时，设备可以将所述车辆的车型信息、所述车辆的地理位置信息、用户输入的筛选条件中的至少一项以及故障信息发送给服务器，由服务器来确定并返回对应的专家的标识信息。
在上述各实施例提供的技术方案的基础上，优选的是，在建立与所述标识信息对应的专家终端之间的语音通信连接之后，还可以获取所述专家终端发送的语音信息；播放所述语音信息，并对所述语音信息进行解析，判断所述语音信息是否包括操作指令信息；若包括，则执行所述操作指令信息对应的操作。
具体的，所述专家在语音通信过程中，可以通过麦克风输入语音信息，由专家终端将所述专家输入的语音信息发送给车辆维修设备。车辆维修设备在接收到所述语音信息后，可以对所述语音信息进行解析，获取其中的操作指令信息，并执行相应的操作。
可选的，所述操作指令信息可以预先存储在所述车辆维修设备中，在获取到语音信息时，所述车辆维修设备可以将语音信息通过语音识别技术转换成相应的文字信息，并判断所述文字信息中是否包含有所述操作指令信息，若所述文字信息中包含有操作指令信息，则说明所述语音信息中包含有操作指令信息。
例如，所述设备中预先存储有“读取故障码”、“清除故障码”等操作指令。专家在语音通信过程中，可以语音输入“读取故障码”，车辆维修设备在接收到专家终端发送的语音信息后，可以转换成文字信息并与预先存储的操作指令进行对比，在确定所述语音信息中包含有操作指令信息后，可以执行所述操作指令信息对应的操作，即执行读取故障码的操作。
或者，所述操作指令信息可以是跟随在关键词之后的信息，在获取到语音信息后，判断所述语音信息中是否出现关键词，若出现，则确定所述关键词后的信息为操作指令信息。
可选的，所述关键词可以“执行”或者“开始”等，当专家语音输入“开始读取故障码”后，车辆维修设备可以从专家终端获取该语音信息并执行关键词“开始”之后的信息对应的操作，即执行读取故障码的操作。
通过获取专家的语音信息，并对语音信息进行解析，获取其中的操作指令信息并执行相应的操作，能够方便专家远程控制设备进行诊断和维修，进一步提高了车辆维修的效率。
在上述各实施例提供的技术方案的基础上，优选的是，还可以将车辆的标识信息以及维修数据发送给服务器，以供所述服务器更新所述车辆的标识信息对应的历史维修数据。
所述维修数据可以包括执行的维修操作信息、专家给出的操作指令信息、维修结果等。
相应的，在每次与专家进行连线时，还可以将所述车辆的标识信息发送给服务器，以使所述服务器将所述车辆的标识信息对应的历史维修数据发送给所述专家终端，使得专家可以查阅所述车辆的历史维修数据，从而对车辆做出更准确的判断和维修。
在上述各实施例提供的技术方案的基础上，优选的是，建立与所述标识信息对应的专家终端之间的语音通信连接，可以包括：
将所述故障信息发送给所述专家终端，以使所述专家终端根据所述故障信息确定对应的费用信息；接收所述专家终端返回的费用信息，将所述费用信息显示给用户；接收用户根据所述费用信息输入的确认信息；根据所述确认信息，建立与对应的专家终端之间的语音通信连接。
例如，所述故障信息为发动机故障，专家根据所述故障信息确定需要收费500元，则可以通过所述专家终端输入或选择“500元”，专家终端将所述费用信息“500元”发送给车辆维修设备，车辆维修设备可以将所述费用信息显示给用户，供用户评估是否选择该专家，若用户确认选择该专家，则可以输入确认信息，从而与所述专家进行语音通信。若所述用户不想选择该专家，则可以重新匹配专家，或关闭专家服务，实现了费用透明，满足用户的消费需求。
在上述各实施例提供的技术方案的基础上，可选的，对车辆进行诊断，可以包括：通过OBD接口获取车辆的标识信息，根据所述车辆的标识信息查询所述车辆的车型信息，根据所述车型信息启动对应的诊断软件对车辆进行诊断。
不同的诊断软件适用于不同的车型。例如，车型A对应诊断软件1，车型B对应针对软件2，若检测到当前的车辆对应的车型信息为A，则启动诊断软件1对车辆进行诊断。通过获取车辆的标识信息可以自动启动相应的诊断软件，无需用户手动控制，提高了诊断的效率、准确性以及用户体验度。
可选的，对车辆进行诊断，可以包括：将所述车辆的标识信息发送给服务器，供所述服务器根据所述车辆的标识信息确定所述车辆的历史诊断信息，所述历史诊断信息中包括所述车辆曾经被诊断过、且诊断结果为正常的系统的标识信息；接收所述服务器发送的历史诊断信息，并根据所述历史诊断信息，对所述车辆没有被诊断过的系统进行诊断。
具体的，车辆中可以包括多个系统，如发动机系统、制动系统等，每个系统的标识信息可以是所述系统的名称、代码或型号等。在对车辆进行诊断时，可以跳过之前已经被诊断过、且经诊断不存在故障的系统，仅仅对没有被诊断过的系统以及被诊断过、但是经诊断存在故障的系统进行诊断，提高了诊断的效率。
在诊断完成后，可以将本次诊断结果发送给服务器，供所述服务器更新所述车辆的标识信息对应的历史诊断信息，实现服务器的自学习功能。
进一步地，还可以将每次用到的诊断设备的信息和诊断软件的信息发送给服务器，供服务器将本次用到的诊断设备的信息和诊断软件的信息存储在历史诊断信息中。所述诊断设备的信息可以包括诊断设备的名称、代码、型号等。所述诊断软件的信息可以包括诊断软件的名称、代码、型号等。
相应的，在每次对车辆进行诊断时，可以仅仅对没有被本次所用诊断设备或诊断软件诊断过的系统以及之前被诊断过、但是经诊断存在故障的系统进行诊断，提高了诊断的准确性。
应理解，上述实施例中各步骤的序号的大小并不意味着执行顺序的先后，各过程的执行顺序应以其功能和内在逻辑确定，而不应对本方案实施例的实施过程构成任何限定。
实施例四
本方案实施例四提供一种车辆维修装置。图4为本方案实施例四提供的车辆维修装置的示意框图。为了便于说明，仅示出与本方案实施例相关的部分。该车辆维修装置可以是内置于车辆维修设备内的软件单元、硬件单元或者软硬结合的单元，也可以作为独立的挂件集成到所述车辆维修设备中。
如图4所示，本实施例中的车辆维修装置，可以包括：
获取模块401，用于对车辆进行诊断，获取所述车辆的故障信息；
查找模块402，用于查找所述故障信息对应的专家的标识信息；
建立模块403，用于建立与所述标识信息对应的专家终端之间的语音通信连接，以使用户与所述专家进行语音通信。
本实施例中的车辆维修装置可以用于执行上述任一实施例所述的车辆维修方法，其具体实现原理可以参见上述任一实施例，此处不再赘述。
本实施例提供的车辆维修装置，通过对车辆进行诊断，获取所述车辆的故障信息，查找所述故障信息对应的专家的标识信息，并建立与所述标识信息对应的专家终端之间的语音通信连接，使得用户可以与所述专家进行语音通信，从而在专家的指导下完成车辆的维修，提高了车辆维修的效率和准确性。
可选的，所述查找模块401具体可以用于：
向用户推送所述故障信息对应的维修资料信息；
接收所述用户输入的专家连线请求；
根据所述专家连线请求，查找所述故障信息对应的专家的标识信息。
可选的，所述查找模块401具体可以用于：
将所述故障信息发送给服务器，以使服务器根据所述故障信息查找对应的专家的标识信息；
接收所述服务器发送的所述专家的标识信息。
可选的，所述查找模块401具体可以用于：
获取所述车辆的标识信息；
根据所述标识信息，确定所述车辆的车型信息；
根据所述车型信息和所述故障信息，查找对应的专家的标识信息。
可选的，所述查找模块401具体可以用于：
获取所述车辆的地理位置信息；
根据所述地理位置信息和所述故障信息，查找对应的专家的标识信息。
可选的，所述建立模块403还可以用于：
获取所述专家终端发送的语音信息；
播放所述语音信息，并对所述语音信息进行解析，判断所述语音信息中是否包括操作指令信息；
若包括，则执行所述操作指令信息对应的操作。
可选的，所述建立模块403具体可以用于：
将所述故障信息发送给所述专家终端，以使所述专家终端根据所述故障信息确定对应的费用信息；
接收所述专家终端返回的费用信息，将所述费用信息显示给用户；
接收用户根据所述费用信息输入的确认信息；
根据所述确认信息，建立与对应的专家终端之间的语音通信连接。
所属领域的技术人员可以清楚地了解到，为了描述的方便和简洁，仅以上述各功能单元、模块的划分进行举例说明，实际应用中，可以根据需要而将上述功能分配由不同的功能单元、模块完成，即将所述数据同步的装置的内部结构划分成不同的功能单元或模块，以完成以上描述的全部或者部分功能。实施例中的各功能单元、模块可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中，上述集成的单元既可以采用硬件的形式实现，也可以采用软件功能单元的形式实现。另外，各功能单元、模块的具体名称也只是为了便于相互区分，并不用于限制本申请的保护范围。上述装置中单元、模块的具体工作过程，可以参考前述方法实施例中的对应过程，在此不再赘述。
实施例五
本方案实施例五提供一种车辆维修设备。图5为本方案实施例五提供的车辆维修设备的示意框图。如图5所示，该实施例的设备5包括：一个或多个处理器50、存储器51以及存储在所述存储器51中并可在所述处理器50上运行的计算机程序52。所述处理器50执行所述计算机程序52时实现上述各个车辆维修方法实施例中的步骤。
具体的，所述处理器50执行所述计算机程序52时可以实现如下步骤：
对车辆进行诊断，获取所述车辆的故障信息；
查找所述故障信息对应的专家的标识信息；
建立与所述标识信息对应的专家终端之间的语音通信连接，以使用户与所述专家进行语音通信。
可选的，查找所述故障信息对应的专家的标识信息，可以包括：
向用户推送所述故障信息对应的维修资料信息；接收所述用户输入的专家连线请求；根据所述专家连线请求，查找所述故障信息对应的专家的标识信息。
可选的，查找所述故障信息对应的专家的标识信息，可以包括：
将所述故障信息发送给服务器，以使服务器根据所述故障信息查找对应的专家的标识信息；接收所述服务器发送的所述专家的标识信息。
可选的，查找所述故障信息对应的专家的标识信息，可以包括：
获取所述车辆的标识信息；根据所述标识信息，确定所述车辆的车型信息；根据所述车型信息和所述故障信息，查找对应的专家的标识信息。
可选的，查找所述故障信息对应的专家的标识信息，可以包括：
获取所述车辆的地理位置信息；根据所述地理位置信息和所述故障信息，查找对应的专家的标识信息。
可选的，在建立与所述标识信息对应的专家终端之间的语音通信连接之后，还可以包括：
获取所述专家终端发送的语音信息；播放所述语音信息，并对所述语音信息进行解析，判断所述语音信息中是否包括操作指令信息；若包括，则执行所述操作指令信息对应的操作。
可选的，建立与所述标识信息对应的专家终端之间的语音通信连接，可以包括：
将所述故障信息发送给所述专家终端，以使所述专家终端根据所述故障信息确定对应的费用信息；接收所述专家终端返回的费用信息，将所述费用信息显示给用户；接收用户根据所述费用信息输入的确认信息；根据所述确认信息，建立与对应的专家终端之间的语音通信连接。
或者，所述处理器50执行所述计算机程序52时实现上述装置实施例中各模块/单元的功能，例如图4所示模块401至模块403的功能。
所述设备5可以包括但不仅限于处理器50、存储器51。本领域技术人员可以理解，图5仅仅是设备5的一个示例，并不构成对设备5的限定，可以包括比图示更多或更少的部件，或者组合某些部件，或者不同的部件，例如所述设备还可以包括输入设备、输出设备、网络接入设备、总线等。
优选的是，所述设备5可以为手机、平板设备、计算机等，也可以是诊断仪，例如元征公司的X431 PRO/PRO3S /PADIII 等诊断仪。
可选的，所述设备5还可以包括诊断模块，用于与车辆连接，诊断模块的接口可以为OBDII-16（OBD对外开放的标准16PIN的诊断接口），诊断模块可以包含与汽车通讯协议的物理层和链路层，链路层包含所有车辆诊断通讯协议。
可选的，所述设备5还可以包括网络通信装置，所述网络通信装置可以为3G模块/4G模块/5G模块/WiFi模块等，用于实现与服务器的通讯。
可选的，所述设备5还可以包括定位装置，所述定位装置可以包括下述至少一种：GPS（Global Positioning System，全球定位系统）模块、AGPS（Assisted Global Positioning System，辅助全球卫星定位系统）模块、BD（北斗定位系统）模块、GLONASS（格洛纳斯卫星导航系统）模块等，用于获取地理位置信息。
可选的，所述设备5还可以包括语音输入装置，所述语音输入装置可以为麦克风等，支持用户语音输入。
可选的，所述设备5还可以包括播放装置，所述播放装置可以为扬声器等，用于播放资料信息。
可选的，所述设备5还可以包括显示装置，所述显示装置可以为显示屏等，用于显示维修资料等信息。
本方案实施例还提供一种计算机可读存储介质，所述计算机可读存储介质存储有计算机程序，所述计算机程序被一个或多个处理器执行时实现上述任一实施例所述车辆维修方法的步骤。所述计算机可读介质可以包括：能够携带所述计算机程序代码的任何实体或装置、记录介质、U盘、移动硬盘、磁碟、光盘、计算机存储器、只读存储器（ROM，Read-Only Memory）、随机存取存储器（RAM，Random Access Memory）、电载波信号、电信信号以及软件分发介质等。需要说明的是，所述计算机可读介质包含的内容可以根据司法管辖区内立法和专利实践的要求进行适当的增减，例如在某些司法管辖区，根据立法和专利实践，计算机可读介质不包括是电载波信号和电信信号。
本方案实施例还提供一种计算机程序产品，所述计算机程序产品包括计算机程序，所述计算机程序被一个或多个处理器执行时实现上述任一实施例所述车辆维修方法的步骤。
在上述实施例中，对各个实施例的描述都各有侧重，某个实施例中没有详述或记载的部分，可以参见其它实施例的相关描述。
以上所述实施例仅用以说明本方案的技术方案，而非对其限制；尽管参照前述实施例对本方案进行了详细的说明，本领域的普通技术人员应当理解：其依然可以对前述各实施例所记载的技术方案进行修改，或者对其中部分技术特征进行等同替换；而这些修改或者替换，并不使相应技术方案的本质脱离本方案各实施例技术方案的精神和范围，均应包含在本方案的保护范围之内。

Claims (16)

  1. 一种车辆维修方法，其特征在于，包括：
    对车辆进行诊断，获取所述车辆的故障信息；
    查找所述故障信息对应的专家的标识信息；
    建立与所述标识信息对应的专家终端之间的语音通信连接，以使用户与所述专家进行语音通信。
  2. 如权利要求1所述的车辆维修方法，其特征在于，查找所述故障信息对应的专家的标识信息，包括：
    向用户推送所述故障信息对应的维修资料信息；
    接收所述用户输入的专家连线请求；
    根据所述专家连线请求，查找所述故障信息对应的专家的标识信息。
  3. 如权利要求1所述的车辆维修方法，其特征在于，查找所述故障信息对应的专家的标识信息，包括：
    将所述故障信息发送给服务器，以使服务器根据所述故障信息查找对应的专家的标识信息；
    接收所述服务器发送的所述专家的标识信息。
  4. 如权利要求1所述的车辆维修方法，其特征在于，查找所述故障信息对应的专家的标识信息，包括：
    获取所述车辆的标识信息；
    根据所述标识信息，确定所述车辆的车型信息；
    根据所述车型信息和所述故障信息，查找对应的专家的标识信息。
  5. 如权利要求1所述的车辆维修方法，其特征在于，查找所述故障信息对应的专家的标识信息，包括：
    获取所述车辆的地理位置信息；
    根据所述地理位置信息和所述故障信息，查找对应的专家的标识信息。
  6. 如权利要求1-5任一项所述的车辆维修方法，其特征在于，在建立与所述标识信息对应的专家终端之间的语音通信连接之后，还包括：
    获取所述专家终端发送的语音信息；
    播放所述语音信息，并对所述语音信息进行解析，判断所述语音信息中是否包括操作指令信息；
    若包括，则执行所述操作指令信息对应的操作。
  7. 如权利要求1-5任一项所述的车辆维修方法，其特征在于，建立与所述标识信息对应的专家终端之间的语音通信连接，包括：
    将所述故障信息发送给所述专家终端，以使所述专家终端根据所述故障信息确定对应的费用信息；
    接收所述专家终端返回的费用信息，将所述费用信息显示给用户；
    接收用户根据所述费用信息输入的确认信息；
    根据所述确认信息，建立与对应的专家终端之间的语音通信连接。
  8. 一种车辆维修装置，其特征在于，包括：
    获取模块，用于对车辆进行诊断，获取所述车辆的故障信息；
    查找模块，用于查找所述故障信息对应的专家的标识信息；
    建立模块，用于建立与所述标识信息对应的专家终端之间的语音通信连接，以使用户与所述专家进行语音通信。
  9. 如权利要求8所述的车辆维修装置，其特征在于，所述查找模块具体用于：
    向用户推送所述故障信息对应的维修资料信息；
    接收所述用户输入的专家连线请求；
    根据所述专家连线请求，查找所述故障信息对应的专家的标识信息。
  10. 如权利要求8所述的车辆维修装置，其特征在于，所述查找模块具体用于：
    将所述故障信息发送给服务器，以使服务器根据所述故障信息查找对应的专家的标识信息；
    接收所述服务器发送的所述专家的标识信息。
  11. 如权利要求8所述的车辆维修装置，其特征在于，所述查找模块具体用于：
    获取所述车辆的标识信息；
    根据所述标识信息，确定所述车辆的车型信息；
    根据所述车型信息和所述故障信息，查找对应的专家的标识信息。
  12. 如权利要求8所述的车辆维修方法，其特征在于，所述查找模块具体用于：
    获取所述车辆的地理位置信息；
    根据所述地理位置信息和所述故障信息，查找对应的专家的标识信息。
  13. 如权利要求8-12任一项所述的车辆维修装置，其特征在于，所述建立模块还用于：
    获取所述专家终端发送的语音信息；
    播放所述语音信息，并对所述语音信息进行解析，判断所述语音信息中是否包括操作指令信息；
    若包括，则执行所述操作指令信息对应的操作。
  14. 如权利要求8-12任一项所述的车辆维修装置，其特征在于，所述建立模块具体用于：
    将所述故障信息发送给所述专家终端，以使所述专家终端根据所述故障信息确定对应的费用信息；
    接收所述专家终端返回的费用信息，将所述费用信息显示给用户；
    接收用户根据所述费用信息输入的确认信息；
    根据所述确认信息，建立与对应的专家终端之间的语音通信连接。
  15. 一种车辆维修设备，包括存储器、处理器以及存储在所述存储器中并可在所述处理器上运行的计算机程序，其特征在于，所述处理器执行所述计算机程序时实现如权利要求1至7任一项所述方法的步骤。
  16. 一种计算机可读存储介质，所述计算机可读存储介质存储有计算机程序，其特征在于，所述计算机程序被处理器执行时实现如权利要求1至7任一项所述方法的步骤。
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