ATE266290T1 - Verfahren für das verteilen von anrufen - Google Patents

Verfahren für das verteilen von anrufen

Info

Publication number
ATE266290T1
ATE266290T1 AT00402193T AT00402193T ATE266290T1 AT E266290 T1 ATE266290 T1 AT E266290T1 AT 00402193 T AT00402193 T AT 00402193T AT 00402193 T AT00402193 T AT 00402193T AT E266290 T1 ATE266290 T1 AT E266290T1
Authority
AT
Austria
Prior art keywords
calls
procedure
agent
call
distributing calls
Prior art date
Application number
AT00402193T
Other languages
English (en)
Inventor
Sauveur Baruch
Original Assignee
Cit Alcatel
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Cit Alcatel filed Critical Cit Alcatel
Application granted granted Critical
Publication of ATE266290T1 publication Critical patent/ATE266290T1/de

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Alarm Systems (AREA)
AT00402193T 1999-10-11 2000-07-31 Verfahren für das verteilen von anrufen ATE266290T1 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FR9912636A FR2799593B1 (fr) 1999-10-11 1999-10-11 Procede de distribution d'appels

Publications (1)

Publication Number Publication Date
ATE266290T1 true ATE266290T1 (de) 2004-05-15

Family

ID=9550770

Family Applications (1)

Application Number Title Priority Date Filing Date
AT00402193T ATE266290T1 (de) 1999-10-11 2000-07-31 Verfahren für das verteilen von anrufen

Country Status (5)

Country Link
US (1) US6570980B1 (de)
EP (1) EP1093280B1 (de)
AT (1) ATE266290T1 (de)
DE (1) DE60010404T2 (de)
FR (1) FR2799593B1 (de)

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US9888121B1 (en) 2016-12-13 2018-02-06 Afiniti Europe Technologies Limited Techniques for behavioral pairing model evaluation in a contact center system
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US10867263B2 (en) 2018-12-04 2020-12-15 Afiniti, Ltd. Techniques for behavioral pairing in a multistage task assignment system
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US11445062B2 (en) 2019-08-26 2022-09-13 Afiniti, Ltd. Techniques for behavioral pairing in a task assignment system
US10757262B1 (en) 2019-09-19 2020-08-25 Afiniti, Ltd. Techniques for decisioning behavioral pairing in a task assignment system
US11611659B2 (en) 2020-02-03 2023-03-21 Afiniti, Ltd. Techniques for behavioral pairing in a task assignment system
EP4213022B1 (de) 2020-02-04 2024-05-01 Afiniti, Ltd. Verfahren zur fehlerhandhabung in einem aufgabenzuweisungssystem mit einem externen paarungssystem
CA3166789A1 (en) 2020-02-05 2021-08-12 Ain Chishty Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system
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KR102837496B1 (ko) 2020-02-05 2025-07-23 아피니티, 엘티디. 외부 페어링 시스템과의 태스크 할당 시스템에서의 페어링을 위한 기술들

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Also Published As

Publication number Publication date
DE60010404D1 (de) 2004-06-09
FR2799593A1 (fr) 2001-04-13
FR2799593B1 (fr) 2002-05-31
US6570980B1 (en) 2003-05-27
EP1093280A1 (de) 2001-04-18
DE60010404T2 (de) 2005-06-09
EP1093280B1 (de) 2004-05-06

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