ATE380434T1 - Ausgehandelte leitweglenkung in telefonsystemen - Google Patents

Ausgehandelte leitweglenkung in telefonsystemen

Info

Publication number
ATE380434T1
ATE380434T1 AT98956187T AT98956187T ATE380434T1 AT E380434 T1 ATE380434 T1 AT E380434T1 AT 98956187 T AT98956187 T AT 98956187T AT 98956187 T AT98956187 T AT 98956187T AT E380434 T1 ATE380434 T1 AT E380434T1
Authority
AT
Austria
Prior art keywords
scp
destination
vdu
call
individual
Prior art date
Application number
AT98956187T
Other languages
English (en)
Inventor
Igor Neyman
Alec Miloslavsky
Original Assignee
Genesys Telecomm Lab Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/968,825 external-priority patent/US6005931A/en
Application filed by Genesys Telecomm Lab Inc filed Critical Genesys Telecomm Lab Inc
Application granted granted Critical
Publication of ATE380434T1 publication Critical patent/ATE380434T1/de

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13034—A/D conversion, code compression/expansion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093—Personal computer, PC
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13107—Control equipment for a part of the connection, distributed control, co-processing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13164—Traffic (registration, measurement,...)
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13166—Fault prevention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13224—Off-net subscriber, dial in to/out from network, teleworking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13395—Permanent channel, leased line

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Telephone Set Structure (AREA)
AT98956187T 1997-11-14 1998-10-23 Ausgehandelte leitweglenkung in telefonsystemen ATE380434T1 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US08/968,825 US6005931A (en) 1997-02-10 1997-11-14 Negotiated routing in telephony systems

Publications (1)

Publication Number Publication Date
ATE380434T1 true ATE380434T1 (de) 2007-12-15

Family

ID=25514829

Family Applications (1)

Application Number Title Priority Date Filing Date
AT98956187T ATE380434T1 (de) 1997-11-14 1998-10-23 Ausgehandelte leitweglenkung in telefonsystemen

Country Status (8)

Country Link
EP (1) EP1031232B1 (de)
JP (1) JP3453561B2 (de)
CN (1) CN1197336C (de)
AT (1) ATE380434T1 (de)
AU (1) AU740090B2 (de)
CA (1) CA2309186C (de)
DE (1) DE69838814T2 (de)
WO (1) WO1999026424A2 (de)

Families Citing this family (18)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US6480600B1 (en) 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
US20020082028A1 (en) * 2000-12-22 2002-06-27 Wittenkamp Peter David Forsling Paging and selective call routing in a telecommunication environment
GB0218712D0 (en) 2002-08-12 2002-09-18 Mitel Knowledge Corp Context aware call handling system
US8060459B2 (en) 2003-08-01 2011-11-15 Mitel Networks Corporation Method for generating prospective availability data
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
US20090248476A1 (en) 2008-03-27 2009-10-01 Mitel Networks Corporation Method, system and apparatus for controlling an application
CN108604314B (zh) * 2015-12-01 2022-08-19 渊慧科技有限公司 使用强化学习选择动作名单
US10306042B2 (en) 2016-02-10 2019-05-28 Mitel Networks Corporation Method and system for providing caller information
CN107277282A (zh) * 2017-06-29 2017-10-20 深圳市集时通讯股份有限公司 一种分布式呼叫中心系统间的话务分流方法及系统

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5036535A (en) 1989-11-27 1991-07-30 Unifi Communications Corporation Switchless automatic call distribution system
US5452350A (en) * 1992-03-09 1995-09-19 Advantis Subscriber call routing processing system
US5533115A (en) 1994-01-31 1996-07-02 Bell Communications Research, Inc. Network-based telephone system providing coordinated voice and data delivery
US5546452A (en) * 1995-03-02 1996-08-13 Geotel Communications Corp. Communications system using a central controller to control at least one network and agent system
US5606602A (en) 1995-11-06 1997-02-25 Summit Telecom Systems, Inc. Bidding for telecommunications traffic
US5946386A (en) * 1996-03-11 1999-08-31 Xantel Corporation Call management system with call control from user workstation computers
US5784451A (en) * 1996-04-03 1998-07-21 Cogito Economic Systems, Inc. Virtual telephony data message system and process

Also Published As

Publication number Publication date
WO1999026424A2 (en) 1999-05-27
AU740090B2 (en) 2001-11-01
CN1285991A (zh) 2001-02-28
EP1031232A2 (de) 2000-08-30
DE69838814T2 (de) 2008-11-13
WO1999026424A3 (en) 1999-07-29
DE69838814D1 (de) 2008-01-17
EP1031232A4 (de) 2005-11-02
JP2001523930A (ja) 2001-11-27
AU1276799A (en) 1999-06-07
CA2309186A1 (en) 1999-05-27
EP1031232B1 (de) 2007-12-05
CA2309186C (en) 2003-02-18
JP3453561B2 (ja) 2003-10-06
CN1197336C (zh) 2005-04-13

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Legal Events

Date Code Title Description
RER Ceased as to paragraph 5 lit. 3 law introducing patent treaties