ATE405918T1 - Das lernen von dialogzuständen und sprachmodellen des gesprochenen informationssystems - Google Patents

Das lernen von dialogzuständen und sprachmodellen des gesprochenen informationssystems

Info

Publication number
ATE405918T1
ATE405918T1 AT00985644T AT00985644T ATE405918T1 AT E405918 T1 ATE405918 T1 AT E405918T1 AT 00985644 T AT00985644 T AT 00985644T AT 00985644 T AT00985644 T AT 00985644T AT E405918 T1 ATE405918 T1 AT E405918T1
Authority
AT
Austria
Prior art keywords
phrases
dialogue
dialogue states
states
penalties
Prior art date
Application number
AT00985644T
Other languages
English (en)
Inventor
David John Attwater
Michael Douglas Edgington
Peter John Durston
Original Assignee
British Telecomm
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by British Telecomm filed Critical British Telecomm
Application granted granted Critical
Publication of ATE405918T1 publication Critical patent/ATE405918T1/de

Links

Classifications

    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00Speech recognition
    • G10L15/08Speech classification or search
    • G10L15/18Speech classification or search using natural language modelling
    • G10L15/1822Parsing for meaning understanding
    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00Speech recognition
    • G10L15/08Speech classification or search
    • G10L15/18Speech classification or search using natural language modelling
    • G10L15/183Speech classification or search using natural language modelling using context dependencies, e.g. language models

Landscapes

  • Engineering & Computer Science (AREA)
  • Artificial Intelligence (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Machine Translation (AREA)
  • Electrically Operated Instructional Devices (AREA)
AT00985644T 1999-12-20 2000-12-19 Das lernen von dialogzuständen und sprachmodellen des gesprochenen informationssystems ATE405918T1 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
EP99310265 1999-12-20

Publications (1)

Publication Number Publication Date
ATE405918T1 true ATE405918T1 (de) 2008-09-15

Family

ID=8241821

Family Applications (1)

Application Number Title Priority Date Filing Date
AT00985644T ATE405918T1 (de) 1999-12-20 2000-12-19 Das lernen von dialogzuständen und sprachmodellen des gesprochenen informationssystems

Country Status (5)

Country Link
US (1) US6839671B2 (de)
EP (1) EP1240642B1 (de)
AT (1) ATE405918T1 (de)
DE (1) DE60040015D1 (de)
WO (1) WO2001046945A1 (de)

Families Citing this family (59)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7305345B2 (en) * 2001-02-15 2007-12-04 Livewire Acquisition, Inc. Methods, systems, and computer program products for providing automated customer service via an intelligent virtual agent that is trained using customer-agent conversations
US7216073B2 (en) * 2001-03-13 2007-05-08 Intelligate, Ltd. Dynamic natural language understanding
US6914975B2 (en) * 2002-02-21 2005-07-05 Sbc Properties, L.P. Interactive dialog-based training method
US7143035B2 (en) * 2002-03-27 2006-11-28 International Business Machines Corporation Methods and apparatus for generating dialog state conditioned language models
US6850949B2 (en) * 2002-06-03 2005-02-01 Right Now Technologies, Inc. System and method for generating a dynamic interface via a communications network
US20040148170A1 (en) * 2003-01-23 2004-07-29 Alejandro Acero Statistical classifiers for spoken language understanding and command/control scenarios
EP1450350A1 (de) * 2003-02-20 2004-08-25 Sony International (Europe) GmbH Verfahren zur Spracherkennung mittels Attributen
US7835910B1 (en) * 2003-05-29 2010-11-16 At&T Intellectual Property Ii, L.P. Exploiting unlabeled utterances for spoken language understanding
US7853451B1 (en) * 2003-12-18 2010-12-14 At&T Intellectual Property Ii, L.P. System and method of exploiting human-human data for spoken language understanding systems
US7933774B1 (en) * 2004-03-18 2011-04-26 At&T Intellectual Property Ii, L.P. System and method for automatic generation of a natural language understanding model
GB0411377D0 (en) * 2004-05-21 2004-06-23 Univ Belfast Dialogue manager
US7110949B2 (en) * 2004-09-13 2006-09-19 At&T Knowledge Ventures, L.P. System and method for analysis and adjustment of speech-enabled systems
US7043435B2 (en) * 2004-09-16 2006-05-09 Sbc Knowledgfe Ventures, L.P. System and method for optimizing prompts for speech-enabled applications
JP3962767B2 (ja) * 2004-10-08 2007-08-22 松下電器産業株式会社 対話支援装置
US8099279B2 (en) * 2005-02-09 2012-01-17 Microsoft Corporation Interactive clustering method for identifying problems in speech applications
US7511606B2 (en) * 2005-05-18 2009-03-31 Lojack Operating Company Lp Vehicle locating unit with input voltage protection
US7995717B2 (en) 2005-05-18 2011-08-09 Mattersight Corporation Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
US8094790B2 (en) 2005-05-18 2012-01-10 Mattersight Corporation Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
US8094803B2 (en) * 2005-05-18 2012-01-10 Mattersight Corporation Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
US20060265088A1 (en) * 2005-05-18 2006-11-23 Roger Warford Method and system for recording an electronic communication and extracting constituent audio data therefrom
US7835911B2 (en) * 2005-12-30 2010-11-16 Nuance Communications, Inc. Method and system for automatically building natural language understanding models
JP4197344B2 (ja) * 2006-02-20 2008-12-17 インターナショナル・ビジネス・マシーンズ・コーポレーション 音声対話システム
US7599861B2 (en) 2006-03-02 2009-10-06 Convergys Customer Management Group, Inc. System and method for closed loop decisionmaking in an automated care system
CA2643930A1 (en) * 2006-04-17 2007-10-25 Call Genie Inc. Method and apparatus for building grammars with lexical semantic clustering in a speech recognizer
US8379830B1 (en) 2006-05-22 2013-02-19 Convergys Customer Management Delaware Llc System and method for automated customer service with contingent live interaction
US7809663B1 (en) 2006-05-22 2010-10-05 Convergys Cmg Utah, Inc. System and method for supporting the utilization of machine language
US7912707B2 (en) * 2006-12-19 2011-03-22 Microsoft Corporation Adapting a language model to accommodate inputs not found in a directory assistance listing
US8285697B1 (en) * 2007-01-23 2012-10-09 Google Inc. Feedback enhanced attribute extraction
WO2008101355A1 (en) * 2007-02-23 2008-08-28 1698413 Ontario Inc. System and method for delivering content and advertisements
US8718262B2 (en) * 2007-03-30 2014-05-06 Mattersight Corporation Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
US20080240404A1 (en) * 2007-03-30 2008-10-02 Kelly Conway Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agent
US8023639B2 (en) 2007-03-30 2011-09-20 Mattersight Corporation Method and system determining the complexity of a telephonic communication received by a contact center
US7869586B2 (en) * 2007-03-30 2011-01-11 Eloyalty Corporation Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics
US20080240374A1 (en) * 2007-03-30 2008-10-02 Kelly Conway Method and system for linking customer conversation channels
US7912503B2 (en) * 2007-07-16 2011-03-22 Microsoft Corporation Smart interface system for mobile communications devices
US8165633B2 (en) * 2007-07-16 2012-04-24 Microsoft Corporation Passive interface and software configuration for portable devices
US10419611B2 (en) * 2007-09-28 2019-09-17 Mattersight Corporation System and methods for determining trends in electronic communications
US20090112588A1 (en) * 2007-10-31 2009-04-30 International Business Machines Corporation Method for segmenting communication transcripts using unsupervsed and semi-supervised techniques
US9218128B1 (en) * 2007-11-30 2015-12-22 Matthew John Yuschik Method and system for training users to utilize multimodal user interfaces
TW201019288A (en) * 2008-11-13 2010-05-16 Ind Tech Res Inst System and method for conversation practice in simulated situations
JP5598331B2 (ja) * 2008-11-28 2014-10-01 日本電気株式会社 言語モデル作成装置
JP2011033680A (ja) * 2009-07-30 2011-02-17 Sony Corp 音声処理装置及び方法、並びにプログラム
US8682669B2 (en) * 2009-08-21 2014-03-25 Synchronoss Technologies, Inc. System and method for building optimal state-dependent statistical utterance classifiers in spoken dialog systems
US8509396B2 (en) * 2009-09-24 2013-08-13 International Business Machines Corporation Automatic creation of complex conversational natural language call routing system for call centers
KR101522837B1 (ko) * 2010-12-16 2015-05-26 한국전자통신연구원 대화 방법 및 이를 위한 시스템
US9191510B2 (en) 2013-03-14 2015-11-17 Mattersight Corporation Methods and system for analyzing multichannel electronic communication data
US20140295400A1 (en) * 2013-03-27 2014-10-02 Educational Testing Service Systems and Methods for Assessing Conversation Aptitude
US20150179170A1 (en) * 2013-12-20 2015-06-25 Microsoft Corporation Discriminative Policy Training for Dialog Systems
CN104166643A (zh) * 2014-08-19 2014-11-26 南京金娃娃软件科技有限公司 一种智能问答系统中的对话行为分析方法
US9690776B2 (en) * 2014-12-01 2017-06-27 Microsoft Technology Licensing, Llc Contextual language understanding for multi-turn language tasks
US9508339B2 (en) * 2015-01-30 2016-11-29 Microsoft Technology Licensing, Llc Updating language understanding classifier models for a digital personal assistant based on crowd-sourcing
US9978367B2 (en) * 2016-03-16 2018-05-22 Google Llc Determining dialog states for language models
US10235990B2 (en) 2017-01-04 2019-03-19 International Business Machines Corporation System and method for cognitive intervention on human interactions
US10373515B2 (en) 2017-01-04 2019-08-06 International Business Machines Corporation System and method for cognitive intervention on human interactions
US10318639B2 (en) 2017-02-03 2019-06-11 International Business Machines Corporation Intelligent action recommendation
US10311860B2 (en) 2017-02-14 2019-06-04 Google Llc Language model biasing system
US10832658B2 (en) * 2017-11-15 2020-11-10 International Business Machines Corporation Quantized dialog language model for dialog systems
US11222627B1 (en) * 2017-11-22 2022-01-11 Educational Testing Service Exploring ASR-free end-to-end modeling to improve spoken language understanding in a cloud-based dialog system
US10929781B1 (en) 2019-10-31 2021-02-23 Capital One Services, Llc Systems and methods for determining training parameters for dialog generation

Family Cites Families (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4922519A (en) * 1986-05-07 1990-05-01 American Telephone And Telegraph Company Automated operator assistance calls with voice processing
US5163083A (en) * 1990-10-12 1992-11-10 At&T Bell Laboratories Automation of telephone operator assistance calls
JPH05197389A (ja) * 1991-08-13 1993-08-06 Toshiba Corp 音声認識装置
JP2871420B2 (ja) * 1993-10-04 1999-03-17 株式会社エイ・ティ・アール音声翻訳通信研究所 音声対話システム
US5825977A (en) * 1995-09-08 1998-10-20 Morin; Philippe R. Word hypothesizer based on reliably detected phoneme similarity regions
US5675707A (en) * 1995-09-15 1997-10-07 At&T Automated call router system and method
US6173261B1 (en) * 1998-09-30 2001-01-09 At&T Corp Grammar fragment acquisition using syntactic and semantic clustering
US5794193A (en) * 1995-09-15 1998-08-11 Lucent Technologies Inc. Automated phrase generation
EP0823112B1 (de) * 1996-02-27 2002-05-02 Koninklijke Philips Electronics N.V. Verfahren und vorrichtung zur automatischen sprachsegmentierung in phonemartigen einheiten
US5860063A (en) * 1997-07-11 1999-01-12 At&T Corp Automated meaningful phrase clustering

Also Published As

Publication number Publication date
US6839671B2 (en) 2005-01-04
WO2001046945A1 (en) 2001-06-28
DE60040015D1 (de) 2008-10-02
EP1240642A1 (de) 2002-09-18
US20030091163A1 (en) 2003-05-15
EP1240642B1 (de) 2008-08-20

Similar Documents

Publication Publication Date Title
ATE405918T1 (de) Das lernen von dialogzuständen und sprachmodellen des gesprochenen informationssystems
Waibel et al. JANUS: a speech-to-speech translation system using connectionist and symbolic processing strategies
CA2275774A1 (en) Selection of superwords based on criteria relevant to both speech recognition and understanding
ES2173424T3 (es) Metodos y aparatos para traduccion entre idiomas.
DE60004862D1 (de) Automatische bestimmung der genauigkeit eines aussprachewörterbuchs in einem spracherkennungssystem
DE69811921D1 (de) Vorrichtung und verfahren zur unterscheidung von ähnlich klingenden wörtern in der spracherkennung
BR0008346A (pt) Sistema e processo para automatizar serviços de transcrição para um ou mais usuários de voz
ATE336779T1 (de) Augenverfolgung für kontextabhängige spracherkennung
EP0984428A3 (de) Verfahren und System zur automatischen Bestimmung von phonetischen Transkriptionen in Verbindung mit buchstabierten Wörtern
ATE314718T1 (de) Srecherangepasste spracherkennung
EP0867859A3 (de) Sprachmodelle für die Spracherkennung
ATE220473T1 (de) System, verfahren und programmdatenträger zur darstellung komplexer informationen als klang
Eckert et al. A spoken dialogue system for german intercity train timetable inquiries
Lederer The role of cognitive complements in interpreting
EP2306451A3 (de) System und Verfahren zur Verbesserung der Genauigkeit der Spracherkennung
Li et al. Asymmetric acoustic modeling of mixed language speech
Klein Location and direction in Toba: Verbal morphology
Hackman Patterns in purported speech acts
NZ331430A (en) Automatic speech recognition
Liu et al. Speech recognition on Mandarin Call Home: a large-vocabulary, conversational, and telephone speech corpus
DE60206658D1 (de) Interaktive sprachdiensten
DE69908106D1 (de) Erweiterung eines spracherkennungswortschatzes unter verwendung von abgeleiteten wörtern
SE9601812D0 (sv) Improvements in, or Relating to, Speech-To-Speech Conversion
WO2002050803A3 (en) Method of providing language instruction and a language instruction system
Cerva et al. Design and development of voice controlled aids for motor-handicapped persons.

Legal Events

Date Code Title Description
RER Ceased as to paragraph 5 lit. 3 law introducing patent treaties