ATE441999T1 - Verbindungs-routing - Google Patents

Verbindungs-routing

Info

Publication number
ATE441999T1
ATE441999T1 AT02804260T AT02804260T ATE441999T1 AT E441999 T1 ATE441999 T1 AT E441999T1 AT 02804260 T AT02804260 T AT 02804260T AT 02804260 T AT02804260 T AT 02804260T AT E441999 T1 ATE441999 T1 AT E441999T1
Authority
AT
Austria
Prior art keywords
connection routing
service centre
routing
caller
interaction
Prior art date
Application number
AT02804260T
Other languages
English (en)
Inventor
Lisa Hunt
Original Assignee
Vertu Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Vertu Ltd filed Critical Vertu Ltd
Application granted granted Critical
Publication of ATE441999T1 publication Critical patent/ATE441999T1/de

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72466—User interfaces specially adapted for cordless or mobile telephones with selection means, e.g. keys, having functions defined by the mode or the status of the device
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/40—Aspects of automatic or semi-automatic exchanges related to call centers
    • H04M2203/408—Customer-specific call routing plans
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Iron Core Of Rotating Electric Machines (AREA)
  • Telephonic Communication Services (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Input Circuits Of Receivers And Coupling Of Receivers And Audio Equipment (AREA)
AT02804260T 2001-11-28 2002-11-27 Verbindungs-routing ATE441999T1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB0128497A GB2382749B (en) 2001-11-28 2001-11-28 Call routing
PCT/GB2002/005340 WO2003049472A1 (en) 2001-11-28 2002-11-27 Call routing

Publications (1)

Publication Number Publication Date
ATE441999T1 true ATE441999T1 (de) 2009-09-15

Family

ID=9926613

Family Applications (1)

Application Number Title Priority Date Filing Date
AT02804260T ATE441999T1 (de) 2001-11-28 2002-11-27 Verbindungs-routing

Country Status (8)

Country Link
US (1) US7840236B2 (de)
EP (1) EP1461973B1 (de)
AT (1) ATE441999T1 (de)
AU (1) AU2002365820A1 (de)
DE (1) DE60233596D1 (de)
DK (1) DK1461973T3 (de)
GB (1) GB2382749B (de)
WO (1) WO2003049472A1 (de)

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US7764955B1 (en) * 2003-04-02 2010-07-27 Sprint Spectrum L.P. Method and system for routing a call based on calling device type
US9614964B2 (en) 2005-08-19 2017-04-04 Nextstep, Inc. Consumer electronic registration, control and support concierge device and method
US9866697B2 (en) 2005-08-19 2018-01-09 Nexstep, Inc. Consumer electronic registration, control and support concierge device and method
DE102008046781A1 (de) 2008-09-11 2010-03-18 Mitsubishi Polyester Film Gmbh Siegelfähige, biaxial orientierte Polyesterfolie
CN103339913A (zh) * 2011-01-05 2013-10-02 下一步公司 消费者电子注册、控制和支持门卫设备和方法
US20160119767A1 (en) * 2014-10-27 2016-04-28 Sirius Xm Connected Vehicle Services Inc. System for Providing Centralized Connected Vehicle Services
US10477022B2 (en) 2017-11-22 2019-11-12 Repnow Inc. Automated telephone host system interaction

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US5563931A (en) * 1994-08-16 1996-10-08 Sos Wireless Communications & National Dispatch Center Emergency wireless telephone and control system, and method
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EP0767568A2 (de) * 1995-10-03 1997-04-09 AT&T Corp. Verfahren und Gerät zur Verarbeitungs von Fernsprechanrufen
US5864757A (en) * 1995-12-12 1999-01-26 Bellsouth Corporation Methods and apparatus for locking communications devices
EP0822695B1 (de) * 1996-07-31 2005-03-16 Koninklijke Philips Electronics N.V. Fernsprechapparat mit einer begrenzten Betriebsart
US5889852A (en) * 1997-02-10 1999-03-30 Nokia Mobile Phones Limited Photo screen scroll graphic user interface
US6633754B1 (en) * 1997-04-22 2003-10-14 Ericsson Inc. Systems and methods for increasing emergency call access speed in radiocommunication systems
FR2762746B1 (fr) * 1997-04-25 1999-07-09 France Telecom Procede et systeme de radio telephone mobile numerique et terminal utilisable dans un tel systeme
DE19718711C1 (de) * 1997-05-02 1998-12-03 Easyphone Gmbh Mobilfunkgerät mit verringertem Tastensatz
AUPO942397A0 (en) * 1997-09-24 1997-10-16 Baker, Rodney D Mobile telephone
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GB9723813D0 (en) * 1997-11-11 1998-01-07 Mitel Corp Call routing based on caller's mood
DE19856061A1 (de) * 1997-12-05 1999-07-15 Norbert Henkelmann Notrufgerät und Telefon
US6405033B1 (en) * 1998-07-29 2002-06-11 Track Communications, Inc. System and method for routing a call using a communications network
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US7016675B1 (en) * 1999-09-27 2006-03-21 3Com Corporation System and method for controlling telephone service using a wireless personal information device
US20020055351A1 (en) * 1999-11-12 2002-05-09 Elsey Nicholas J. Technique for providing personalized information and communications services
US6532446B1 (en) * 1999-11-24 2003-03-11 Openwave Systems Inc. Server based speech recognition user interface for wireless devices
US6493429B1 (en) * 1999-11-24 2002-12-10 Agere Systems Inc. Telephone with ability to push audible read out data
US6415018B1 (en) * 2000-02-08 2002-07-02 Lucent Technologies Inc. Telecommunication system and method for handling special number calls having geographic sensitivity
US6587835B1 (en) * 2000-02-09 2003-07-01 G. Victor Treyz Shopping assistance with handheld computing device
US6687497B1 (en) * 2000-02-11 2004-02-03 Sony Electronics Inc. Method, system, and structure for disabling a communication device during the occurrence of one or more predetermined conditions
US6690932B1 (en) * 2000-03-04 2004-02-10 Lucent Technologies Inc. System and method for providing language translation services in a telecommunication network
JP3963205B2 (ja) * 2000-03-30 2007-08-22 パイオニア株式会社 移動体用無線端末
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US6925155B2 (en) * 2002-01-18 2005-08-02 Sbc Properties, L.P. Method and system for routing calls based on a language preference
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US6721404B1 (en) * 2002-09-12 2004-04-13 Plantronics, Inc. Remotely controlled diagnostic telephone system with modem
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US7295847B2 (en) * 2005-06-30 2007-11-13 Lucent Technologies Inc. Method and apparatus for providing location based vendor information to a wireless mobile terminal
US20070066310A1 (en) * 2005-09-21 2007-03-22 Haar Rob V D Mobile communication terminal and method
US20070073597A1 (en) * 2006-09-11 2007-03-29 Grubbs Alexander M Method and System for a Customer to Place an Order with a Human Order Taken in a Customer-Selected Language

Also Published As

Publication number Publication date
EP1461973B1 (de) 2009-09-02
GB2382749B (en) 2005-12-07
GB0128497D0 (en) 2002-01-23
DE60233596D1 (de) 2009-10-15
DK1461973T3 (da) 2009-11-30
US20030100293A1 (en) 2003-05-29
AU2002365820A1 (en) 2003-06-17
WO2003049472A1 (en) 2003-06-12
GB2382749A (en) 2003-06-04
EP1461973A1 (de) 2004-09-29
US7840236B2 (en) 2010-11-23

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Legal Events

Date Code Title Description
RER Ceased as to paragraph 5 lit. 3 law introducing patent treaties