ATE450988T1 - Call-center-freigabevorrichtung - Google Patents

Call-center-freigabevorrichtung

Info

Publication number
ATE450988T1
ATE450988T1 AT06808897T AT06808897T ATE450988T1 AT E450988 T1 ATE450988 T1 AT E450988T1 AT 06808897 T AT06808897 T AT 06808897T AT 06808897 T AT06808897 T AT 06808897T AT E450988 T1 ATE450988 T1 AT E450988T1
Authority
AT
Austria
Prior art keywords
call center
release device
center release
list
communication device
Prior art date
Application number
AT06808897T
Other languages
English (en)
Inventor
Anders Fridlund
Dan Sjogren
Original Assignee
Sony Ericsson Mobile Comm Ab
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Sony Ericsson Mobile Comm Ab filed Critical Sony Ericsson Mobile Comm Ab
Application granted granted Critical
Publication of ATE450988T1 publication Critical patent/ATE450988T1/de

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42144—Administration or customisation of services by service provider
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42178—Administration or customisation of services by downloading data to substation equipment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Devices For Supply Of Signal Current (AREA)
  • Electroluminescent Light Sources (AREA)
AT06808897T 2006-03-28 2006-09-26 Call-center-freigabevorrichtung ATE450988T1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/390,245 US8184617B2 (en) 2006-03-28 2006-03-28 Call center enabler
PCT/IB2006/002670 WO2007110689A1 (en) 2006-03-28 2006-09-26 Call center enabler

Publications (1)

Publication Number Publication Date
ATE450988T1 true ATE450988T1 (de) 2009-12-15

Family

ID=37864520

Family Applications (1)

Application Number Title Priority Date Filing Date
AT06808897T ATE450988T1 (de) 2006-03-28 2006-09-26 Call-center-freigabevorrichtung

Country Status (6)

Country Link
US (1) US8184617B2 (de)
EP (1) EP1999975B1 (de)
CN (1) CN101401459B (de)
AT (1) ATE450988T1 (de)
DE (1) DE602006010912D1 (de)
WO (1) WO2007110689A1 (de)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8090081B2 (en) 2006-08-30 2012-01-03 At&T Intellectual Property I, L.P. Maintaining a call log
US8660538B2 (en) * 2008-12-22 2014-02-25 General Motors Llc Method of communicating business contact information to a wireless user
CN103067561A (zh) * 2011-10-19 2013-04-24 联想(北京)有限公司 一种显示方法、装置及电子终端
US9538338B2 (en) * 2012-05-04 2017-01-03 General Motors Llc Remote communication device call origination using a data channel communication path
US12063258B2 (en) * 2016-06-03 2024-08-13 Comcast Cable Communications, Llc Voice service routing system for accessibility
US10477022B2 (en) 2017-11-22 2019-11-12 Repnow Inc. Automated telephone host system interaction

Family Cites Families (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5689547A (en) * 1995-11-02 1997-11-18 Ericsson Inc. Network directory methods and systems for a cellular radiotelephone
US6205126B1 (en) * 1997-09-30 2001-03-20 Ericsson Inc. Method and apparatus for automatically determining an ISP local access number based on device location
KR20010103255A (ko) * 2000-05-09 2001-11-23 정 데이비드 유알엘을 이용한 웹 페이지상에서 전화 연결 방법 및 이를위한 커스텀 가상콜 시스템
ITVE20000033A1 (it) 2000-07-14 2002-01-14 Diego Barbanti Sistema per la realizzazione di un elenco automatico per abbonati ai servizi di telefonia mobile utilizzabile da apparecchi telefonici cellu
US7836147B2 (en) * 2001-02-27 2010-11-16 Verizon Data Services Llc Method and apparatus for address book contact sharing
US20030035519A1 (en) * 2001-08-15 2003-02-20 Warmus James L. Methods and apparatus for accessing web content from a wireless telephone
US7164922B2 (en) * 2001-10-05 2007-01-16 Intellisist, Inc. Local phone number lookup and cache
US9083796B2 (en) * 2003-05-30 2015-07-14 Grape Technology Group, Inc. Technique for assisting a user with information and customer services at a call center
US20050078657A1 (en) * 2003-09-30 2005-04-14 Huey Christopher A. Technique for dynamically routing communication calls to information/call centers
US20060041470A1 (en) * 2004-08-18 2006-02-23 Blah! Sociedad Anonima De Servicos E Comercio Message generation for mobile communication devices

Also Published As

Publication number Publication date
DE602006010912D1 (de) 2010-01-14
CN101401459B (zh) 2012-05-23
WO2007110689A1 (en) 2007-10-04
US20070232279A1 (en) 2007-10-04
EP1999975A1 (de) 2008-12-10
CN101401459A (zh) 2009-04-01
US8184617B2 (en) 2012-05-22
EP1999975B1 (de) 2009-12-02

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Legal Events

Date Code Title Description
RER Ceased as to paragraph 5 lit. 3 law introducing patent treaties