BRPI0519922A2 - processo para roteamento dinámico de contatos de clientes para provedores de serviços, e processo para roteamento dinámico de chamadas - Google Patents

processo para roteamento dinámico de contatos de clientes para provedores de serviços, e processo para roteamento dinámico de chamadas

Info

Publication number
BRPI0519922A2
BRPI0519922A2 BRPI0519922-0A BRPI0519922A BRPI0519922A2 BR PI0519922 A2 BRPI0519922 A2 BR PI0519922A2 BR PI0519922 A BRPI0519922 A BR PI0519922A BR PI0519922 A2 BRPI0519922 A2 BR PI0519922A2
Authority
BR
Brazil
Prior art keywords
contact
service provider
dynamic
service providers
routing
Prior art date
Application number
BRPI0519922-0A
Other languages
English (en)
Inventor
Shlomo Gonen
Original Assignee
Metro Entpr Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Metro Entpr Inc filed Critical Metro Entpr Inc
Priority claimed from PCT/US2005/046066 external-priority patent/WO2006069039A2/en
Publication of BRPI0519922A2 publication Critical patent/BRPI0519922A2/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/80—Rating or billing plans; Tariff determination aspects
    • H04M15/8044—Least cost routing
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/04—Billing or invoicing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/49—Connection to several service providers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/51—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP for resellers, retailers or service providers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/80—Rating or billing plans; Tariff determination aspects
    • H04M15/8044—Least cost routing
    • H04M15/805—Bidding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0168—On line or real-time flexible customization or negotiation according to wishes of subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/42—Least cost routing, i.e. provision for selecting the lowest cost tariff
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/46—Connection to several service providers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/54—Resellers-retail or service providers billing, e.g. agreements with telephone service operator, activation, charging/recharging of accounts
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/74—Rating aspects, e.g. rating parameters or tariff determination apects
    • H04M2215/745—Least cost routing, e.g. Automatic or manual, call by call or by preselection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/74—Rating aspects, e.g. rating parameters or tariff determination apects
    • H04M2215/745—Least cost routing, e.g. Automatic or manual, call by call or by preselection
    • H04M2215/7457—Biding

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Economics (AREA)
  • Development Economics (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Accounting & Taxation (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Finance (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Telephonic Communication Services (AREA)
  • Meter Arrangements (AREA)

Abstract

PROCESSO PARA ROTEAMENTO DINáMICO DE CONTATOS DE CLIENTES PARA PROVEDORES DE SERVIçOS, E PROCESSO PARA ROTEAMENTO DINáMICO DE CHAMADAS. Trata-se de um sistema de roteamento dinâmico de contatos que inclui o estabelecimento de uma pluralidade de contas de provedores de serviços. Os provedores de serviços apresentam ofertas relativas a uma taxa a ser paga por cada contato recebido. é criada uma lista de contatos em que os provedores de serviços são classificados hierarquicamente do provedor de serviços que apresentou a oferta mais alta até o provedor de serviços que apresentou a oferta mais baixa. Um contato recebido de um cliente potencial é roteado para o provedor de serviços detentor da oferta com classificação mais elevada na lista de contatos. Se o contato não for respondido ou for recusado, o contato será re-roteado para o provedor de serviços com a classificação mais elevada imediatamente inferior na lista de contatos. A conta do provedor de serviços que recebeu o contato é debitada no valor da quantia de pré-contato estabelecido para esse provedor de serviços.
BRPI0519922-0A 2004-12-22 2005-12-19 processo para roteamento dinámico de contatos de clientes para provedores de serviços, e processo para roteamento dinámico de chamadas BRPI0519922A2 (pt)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US11/020,375 US7076037B1 (en) 2004-12-22 2004-12-22 Process for dynamic call routing in real time
US11/162,592 US7953416B2 (en) 2004-12-22 2005-09-15 Process for dynamic routing of customer contacts to service providers in real time
PCT/US2005/046066 WO2006069039A2 (en) 2004-12-22 2005-12-19 Process for dynamic routing of customer contacts to service providers in real time

Publications (1)

Publication Number Publication Date
BRPI0519922A2 true BRPI0519922A2 (pt) 2009-04-07

Family

ID=36597303

Family Applications (1)

Application Number Title Priority Date Filing Date
BRPI0519922-0A BRPI0519922A2 (pt) 2004-12-22 2005-12-19 processo para roteamento dinámico de contatos de clientes para provedores de serviços, e processo para roteamento dinámico de chamadas

Country Status (7)

Country Link
US (2) US7076037B1 (pt)
JP (1) JP4774058B2 (pt)
CN (1) CN101084684A (pt)
BR (1) BRPI0519922A2 (pt)
IL (1) IL183899A0 (pt)
MX (1) MX2007007268A (pt)
WO (1) WO2006071253A1 (pt)

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MX2007007268A (es) 2007-07-11
CN101084684A (zh) 2007-12-05
US7076037B1 (en) 2006-07-11
WO2006071253A1 (en) 2006-07-06
US7953416B2 (en) 2011-05-31
JP4774058B2 (ja) 2011-09-14
IL183899A0 (en) 2007-10-31
US20060147006A1 (en) 2006-07-06
US20060136310A1 (en) 2006-06-22

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