BRPI0705802A - sistema de serviço de gerenciamento de telecomunicação - Google Patents

sistema de serviço de gerenciamento de telecomunicação

Info

Publication number
BRPI0705802A
BRPI0705802A BRPI0705802-0A BRPI0705802A BRPI0705802A BR PI0705802 A BRPI0705802 A BR PI0705802A BR PI0705802 A BRPI0705802 A BR PI0705802A BR PI0705802 A BRPI0705802 A BR PI0705802A
Authority
BR
Brazil
Prior art keywords
request
service system
management service
telecommunication management
management
Prior art date
Application number
BRPI0705802-0A
Other languages
English (en)
Inventor
Claudio Marcelo Lopez
Original Assignee
Service Bureau Intetel S A Dba
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=38566606&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=BRPI0705802(A) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by Service Bureau Intetel S A Dba filed Critical Service Bureau Intetel S A Dba
Publication of BRPI0705802A publication Critical patent/BRPI0705802A/pt

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0633—Workflow analysis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W8/00—Network data management
    • H04W8/22—Processing or transfer of terminal data, e.g. status or physical capabilities
    • H04W8/24—Transfer of terminal data
    • H04W8/245—Transfer of terminal data from a network towards a terminal

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Marketing (AREA)
  • General Physics & Mathematics (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Development Economics (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Data Mining & Analysis (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Databases & Information Systems (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Exchange Systems With Centralized Control (AREA)

Abstract

SISTEMA DE SERVIçO DE GERENCIAMENTO DE TELECOMUNICAçãO São propiciados métodos e um sistema para propiciar serviços de gerenciamento de telecomunicações. Um método inclui receber uma solicitação de serviço para alterar a manutenção ou gerenciamento de um item de equipamento de telecomunicações, classificar a solicitação para determinar uma política associada à solicitação, determinar fluxos de trabalho customizados para executar a política e gerenciar a solicitação, identificar transações solicitadas para gerenciar a solicitação, e monitorar a execução das transações até a finalização.
BRPI0705802-0A 2006-08-18 2007-08-16 sistema de serviço de gerenciamento de telecomunicação BRPI0705802A (pt)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US83884806P 2006-08-18 2006-08-18
US11/836,630 US8775225B2 (en) 2006-08-18 2007-08-09 Telecom management service system

Publications (1)

Publication Number Publication Date
BRPI0705802A true BRPI0705802A (pt) 2008-06-10

Family

ID=38566606

Family Applications (1)

Application Number Title Priority Date Filing Date
BRPI0705802-0A BRPI0705802A (pt) 2006-08-18 2007-08-16 sistema de serviço de gerenciamento de telecomunicação

Country Status (4)

Country Link
US (2) US8775225B2 (pt)
BR (1) BRPI0705802A (pt)
GB (1) GB2441428A (pt)
MX (1) MX2007010047A (pt)

Families Citing this family (17)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20070101180A1 (en) * 2005-10-28 2007-05-03 Mendonca John J Method and a system or handling a change in status for a resource managed by a utility data center
US8726323B2 (en) * 2008-03-25 2014-05-13 At&T Intellectual Property I, Lp System and method for presenting support services
US20090299809A1 (en) * 2008-06-02 2009-12-03 International Business Machines Corporation System and method to allow an end user to create and maintain a sub workflow
US20100005469A1 (en) * 2008-07-02 2010-01-07 International Business Machines Corporation Method and System for Defining One Flow Models with Varied Abstractions for Scalable lean Implementations
US20100002864A1 (en) * 2008-07-02 2010-01-07 International Business Machines Corporation Method and System for Discerning Learning Characteristics of Individual Knowledge Worker and Associated Team In Service Delivery
US20100004941A1 (en) * 2008-07-02 2010-01-07 International Business Machines Corporation Method and Apparatus for Generating Customized Provisioning Workflows from One Flow Models
US20100004967A1 (en) * 2008-07-02 2010-01-07 International Business Machines Corporation Method and System for Generating One Flow Models from Runtime Service Delivery Process
US8655713B2 (en) * 2008-10-28 2014-02-18 Novell, Inc. Techniques for help desk management
US9443216B2 (en) * 2009-06-19 2016-09-13 Verizon Patent And Licensing Inc. System and method for providing managed instant communication (or chat)-based helpdesk services
US9842156B2 (en) * 2011-12-29 2017-12-12 Intel Corporation System and method for providing differentiated storage service in a database
US20140282839A1 (en) * 2013-03-15 2014-09-18 Microsoft Corporation Unified enterprise device enrollment
US20140379414A1 (en) * 2013-06-25 2014-12-25 Verizon Patent And Licensing Inc. Customer configuration data collection
US9639394B2 (en) 2015-07-13 2017-05-02 At&T Intellectual Property I, L.P. Determining life-cycle of task flow performance for telecommunication service order
US10503654B2 (en) 2016-09-01 2019-12-10 Intel Corporation Selective caching of erasure coded fragments in a distributed storage system
US11341436B2 (en) * 2018-09-21 2022-05-24 FanTazTech LLC Dynamic live connections for on-demand technical support
US11367119B2 (en) * 2020-01-24 2022-06-21 Walmart Apollo, Llc Methods and apparatuses for evaluating substitutions made during order fulfillment processes
US12008622B2 (en) 2020-01-24 2024-06-11 Walmart Apollo, Llc Methods and apparatuses for recommending substitutions made during order fulfillment processes

Family Cites Families (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6349238B1 (en) * 1998-09-16 2002-02-19 Mci Worldcom, Inc. System and method for managing the workflow for processing service orders among a variety of organizations within a telecommunications company
WO2002044867A2 (en) * 2000-10-20 2002-06-06 Accenture Llp Method for implementing service desk capability
US8306841B2 (en) * 2001-04-17 2012-11-06 4Sight Technologies, Inc. Enterprise project management system and method therefor
US20020194047A1 (en) * 2001-05-17 2002-12-19 International Business Machines Corporation End-to-end service delivery (post-sale) process
US6973482B2 (en) * 2001-10-01 2005-12-06 Microsoft Corporation Remote assistance
US7054618B1 (en) 2002-05-23 2006-05-30 Openwave Systems Inc. Method of registering a communication device with a proxy server based service
KR20040003804A (ko) * 2002-07-04 2004-01-13 에스케이 텔레콤주식회사 이동통신 시스템의 주소 자동 변경 등록과 서비스 방법 및이에 관련된 서비스 장치
US7711573B1 (en) * 2003-04-18 2010-05-04 Algomod Technologies Corporation Resume management and recruitment workflow system and method
JP2005115834A (ja) 2003-10-10 2005-04-28 Ricoh Co Ltd サービス提供装置、制御処理装置、および、サービス提供方法
US20050203789A1 (en) * 2004-03-15 2005-09-15 Tokyo Electron Limited Activity management system and method of using
KR200403804Y1 (ko) 2005-09-23 2005-12-14 변상우 공기 배출수단을 구비하는 밀폐 용기
US20070136197A1 (en) * 2005-12-13 2007-06-14 Morris Robert P Methods, systems, and computer program products for authorizing a service request based on account-holder-configured authorization rules
US8433618B2 (en) * 2006-07-31 2013-04-30 Tangoe, Inc. Systems and methods for streamlining the provisioning of wireless applications in an organization

Also Published As

Publication number Publication date
US8775225B2 (en) 2014-07-08
GB2441428A (en) 2008-03-05
US20140358800A1 (en) 2014-12-04
GB0716131D0 (en) 2007-09-26
US10380599B2 (en) 2019-08-13
MX2007010047A (es) 2009-01-29
US20080046269A1 (en) 2008-02-21

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Legal Events

Date Code Title Description
B07A Technical examination (opinion): publication of technical examination (opinion)
B09B Decision: refusal
B12B Appeal: appeal against refusal