CA1193699A - Call completion circuit and method - Google Patents

Call completion circuit and method

Info

Publication number
CA1193699A
CA1193699A CA000428194A CA428194A CA1193699A CA 1193699 A CA1193699 A CA 1193699A CA 000428194 A CA000428194 A CA 000428194A CA 428194 A CA428194 A CA 428194A CA 1193699 A CA1193699 A CA 1193699A
Authority
CA
Canada
Prior art keywords
terminal
accordance
calls
signals
user
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired
Application number
CA000428194A
Other languages
English (en)
French (fr)
Inventor
Edmund T. Burke
Nicholas K. Smith
Patrick H. Ii Gorman
James A. Henderson, Jr.
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
Western Electric Co Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Western Electric Co Inc filed Critical Western Electric Co Inc
Application granted granted Critical
Publication of CA1193699A publication Critical patent/CA1193699A/en
Expired legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H04M3/546—Arrangements for diverting calls for one subscriber to another predetermined subscriber in private branch exchanges
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S379/00—Telephonic communications
    • Y10S379/913—Person locator or person-specific

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
CA000428194A 1982-05-28 1983-05-16 Call completion circuit and method Expired CA1193699A (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US383,315 1982-05-28
US06/383,315 US4451705A (en) 1982-05-28 1982-05-28 Call completion circuit and method

Publications (1)

Publication Number Publication Date
CA1193699A true CA1193699A (en) 1985-09-17

Family

ID=23512583

Family Applications (1)

Application Number Title Priority Date Filing Date
CA000428194A Expired CA1193699A (en) 1982-05-28 1983-05-16 Call completion circuit and method

Country Status (7)

Country Link
US (1) US4451705A (de)
EP (1) EP0109432A4 (de)
AU (1) AU546157B2 (de)
CA (1) CA1193699A (de)
GB (1) GB2122846B (de)
IT (1) IT1170299B (de)
WO (1) WO1983004358A1 (de)

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JPH0865723A (ja) * 1994-08-25 1996-03-08 Toshiba Corp 自動呼分配機能を備えたボタン電話装置
US4626627A (en) * 1983-10-07 1986-12-02 Teledex Telephone line selector for use with a PBX
GB2153631A (en) * 1984-01-20 1985-08-21 Teradyne Inc Automatically processing incoming calls
JPS61228533A (ja) * 1985-04-03 1986-10-11 Hitachi Ltd 電子計算機におけるセツシヨンの制御方法
US4694483A (en) * 1986-06-02 1987-09-15 Innings Telecom Inc. Computerized system for routing incoming telephone calls to a plurality of agent positions
GB2198910B (en) * 1986-12-17 1990-09-05 Stanley Electric Co Ltd Telephone exchange system
US5121486A (en) * 1987-11-20 1992-06-09 Hitachi, Ltd Network control system for dynamically switching a logical connection between an identified terminal device and an indicated processing unit
US5267307A (en) * 1988-06-13 1993-11-30 Canon Kabushiki Kaisha Communication apparatus
US4893301A (en) * 1988-06-27 1990-01-09 Teknekron Infoswitch Corporation Automatic call distribution (ACD) switching system having distributed processing capability
US5025468A (en) * 1989-05-04 1991-06-18 Harris Corporation Computerized system for incoming calls
CA2061090A1 (en) * 1991-03-11 1992-09-12 Richard A. Miska Personal mobile communication system with call bridging
US5815566A (en) * 1991-10-10 1998-09-29 Executone Information Systems, Inc. Apparatus and method for dynamic inbound/outbound call management and for scheduling appointments
CA2085442C (en) * 1992-02-25 1996-09-17 Kerry Wayne Hassler Mobile log-in capability featuring fixed physical translations and portable logical translations
CA2090165C (en) * 1992-04-01 1997-06-17 Barbara I. Gaechter Network based outbound call management
JP3351817B2 (ja) * 1992-06-11 2002-12-03 株式会社日立テレコムテクノロジー 直通回線着信先可変システム
CA2103204C (en) * 1992-11-17 2002-11-12 Rockwell International Corporation Call distributor with automatic preannouncement system and method
US5452348A (en) * 1993-02-12 1995-09-19 Adams; David J. Automatic call distribution system with emergency conferencing and method
US6594688B2 (en) 1993-10-01 2003-07-15 Collaboration Properties, Inc. Dedicated echo canceler for a workstation
US5689641A (en) 1993-10-01 1997-11-18 Vicor, Inc. Multimedia collaboration system arrangement for routing compressed AV signal through a participant site without decompressing the AV signal
US7185054B1 (en) 1993-10-01 2007-02-27 Collaboration Properties, Inc. Participant display and selection in video conference calls
US5757897A (en) * 1994-12-07 1998-05-26 Digital Techniques, Inc. Telephone switch call control unit
GB2311188B (en) * 1996-03-11 2000-02-16 Mitel Corp Call routing in a communication system
GB9606298D0 (en) * 1996-03-26 1996-05-29 British Telecomm Call queuing and distribution
US6898620B1 (en) 1996-06-07 2005-05-24 Collaboration Properties, Inc. Multiplexing video and control signals onto UTP
US6816904B1 (en) * 1997-11-04 2004-11-09 Collaboration Properties, Inc. Networked video multimedia storage server environment
US6011844A (en) * 1998-06-19 2000-01-04 Callnet Communications Point-of-presence call center management system
US6324276B1 (en) 1999-02-12 2001-11-27 Telera, Inc. Point-of-presence call center management system
WO2001004768A1 (en) 1999-07-13 2001-01-18 Interactive Intelligence, Inc. Message-based ocr server
US20020052199A1 (en) * 2000-10-30 2002-05-02 Mukesh Sundaram Call center management for wireless access network
EP1328107A1 (de) * 2002-01-11 2003-07-16 Siemens Aktiengesellschaft Verfahren zum Ermitteln eines Diensterbringungsprogramms, zugehörige Einheiten und zugehöriges Programm
US6934380B2 (en) * 2003-05-02 2005-08-23 Cisco Technology, Inc. Method and system for automatic contact distribution utilizing presence detection
JP4346519B2 (ja) 2004-07-13 2009-10-21 株式会社東芝 電話システム、その通信制御方法、およびアプリケーション制御装置
US7378540B2 (en) * 2005-10-21 2008-05-27 Catalytic Distillation Technologies Process for producing organic carbonates
US8290526B2 (en) * 2011-03-02 2012-10-16 Sonetics Corporation Wireless ground support systems

Family Cites Families (19)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US3660611A (en) * 1970-06-05 1972-05-02 Bell Telephone Labor Inc Program controlled key telephone system for automatic selection of a prime line
GB1437483A (en) * 1973-04-19 1976-05-26 Gte International Inc Operator display arrangements of a telephone exchange switching system
US3991280A (en) * 1975-05-23 1976-11-09 Bell Telephone Laboratories, Incorporated Monobus variable resistance transmission circuit
US3991279A (en) * 1975-05-23 1976-11-09 Bell Telephone Laboratories, Incorporated Monobus interface circuit
US4048452A (en) * 1976-05-28 1977-09-13 Bell Telephone Laboratories, Incorporated Automatic call distribution system
US4046972A (en) * 1976-10-27 1977-09-06 Bell Telephone Laboratories, Incorporated Key telephone station set circuit
US4110566A (en) * 1977-10-27 1978-08-29 Bell Telephone Laboratories, Incorporated Switching network control arrangement
US4125748A (en) * 1977-10-31 1978-11-14 Bell Telephone Laboratories, Incorporated Communication system call transfer arrangement
US4150257A (en) * 1977-10-31 1979-04-17 Bell Telephone Laboratories, Incorporated Communication system call coverage arrangements
US4150259A (en) * 1977-10-31 1979-04-17 Bell Telephone Laboratories, Incorporated Communication system conferencing arrangement
US4109113A (en) * 1977-10-31 1978-08-22 Bell Telephone Laboratories, Incorporated Communication system optimized pooled line arrangement
US4197430A (en) * 1978-09-15 1980-04-08 Bell Telephone Laboratories, Incorporated Operator service position system
US4291199A (en) * 1979-03-28 1981-09-22 Bell Telephone Laboratories, Incorporated Communication system tracking arrangement
DE2912764C3 (de) * 1979-03-30 1981-12-24 Siemens AG, 1000 Berlin und 8000 München Verfahren für zentral gesteuerte Fernmeldevermittlungsanlagen, insbesondere Fernsprechnebenstellen-Vermittlungsanlagen, mit Vermittlungsplätzen
US4289934A (en) * 1979-04-25 1981-09-15 Wescom Switching Inc. Integrated automatic call distribution facility and PBX system
US4286118A (en) * 1979-07-02 1981-08-25 Solid State Systems, Inc. Data distribution system for private automatic branch exchange
US4313035A (en) * 1980-01-18 1982-01-26 Bell Telephone Laboratories, Incorporated Method of providing person locator service
US4296282A (en) * 1980-06-30 1981-10-20 Bell Telephone Laboratories, Incorporated Incoming call identification arrangement
DE3036380A1 (de) * 1980-09-26 1982-05-13 Siemens AG, 1000 Berlin und 8000 München Kommunikationssystem, insbesondere fernsprechsystem

Also Published As

Publication number Publication date
GB8314807D0 (en) 1983-07-06
AU1702883A (en) 1983-12-16
EP0109432A4 (de) 1985-07-30
IT8321325A0 (it) 1983-05-26
IT1170299B (it) 1987-06-03
WO1983004358A1 (en) 1983-12-08
AU546157B2 (en) 1985-08-15
EP0109432A1 (de) 1984-05-30
GB2122846B (en) 1987-01-28
US4451705A (en) 1984-05-29
GB2122846A (en) 1984-01-18

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Legal Events

Date Code Title Description
MKEC Expiry (correction)
MKEX Expiry