CA2005383A1 - Methode et appareil d'acheminement de services - Google Patents

Methode et appareil d'acheminement de services

Info

Publication number
CA2005383A1
CA2005383A1 CA2005383A CA2005383A CA2005383A1 CA 2005383 A1 CA2005383 A1 CA 2005383A1 CA 2005383 A CA2005383 A CA 2005383A CA 2005383 A CA2005383 A CA 2005383A CA 2005383 A1 CA2005383 A1 CA 2005383A1
Authority
CA
Canada
Prior art keywords
field service
response
remote sites
service engineer
dispatch
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2005383A
Other languages
English (en)
Other versions
CA2005383C (fr
Inventor
Lawrence E. Bergeron
John D. Goldson
David A. Ellis
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Dictaphone Corp
Original Assignee
Dictaphone Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Dictaphone Corp filed Critical Dictaphone Corp
Publication of CA2005383A1 publication Critical patent/CA2005383A1/fr
Application granted granted Critical
Publication of CA2005383C publication Critical patent/CA2005383C/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/04—Telephonic communication systems specially adapted for combination with other electrical systems with alarm systems, e.g. fire, police or burglar alarm systems
    • H04M11/045—Telephonic communication systems specially adapted for combination with other electrical systems with alarm systems, e.g. fire, police or burglar alarm systems using recorded signals, e.g. speech

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Monitoring And Testing Of Exchanges (AREA)
CA002005383A 1988-12-29 1989-12-13 Methode et appareil d'acheminement de services Expired - Fee Related CA2005383C (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US290,403 1988-12-29
US07/290,403 US4922514A (en) 1988-12-29 1988-12-29 Method and apparatus for dispatching services

Publications (2)

Publication Number Publication Date
CA2005383A1 true CA2005383A1 (fr) 1990-06-29
CA2005383C CA2005383C (fr) 2000-02-15

Family

ID=23115846

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002005383A Expired - Fee Related CA2005383C (fr) 1988-12-29 1989-12-13 Methode et appareil d'acheminement de services

Country Status (4)

Country Link
US (1) US4922514A (fr)
CA (1) CA2005383C (fr)
DE (1) DE3943355C2 (fr)
GB (2) GB2227627B (fr)

Families Citing this family (69)

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IL91922A (en) * 1989-10-06 1996-05-14 Efrat Future Tech Ltd Emergency mobilization system
JPH0469141A (ja) * 1990-07-10 1992-03-04 Fujitsu Ltd 障害の集中・分散管理処理方式
SE469771B (sv) * 1990-11-27 1993-09-06 Leif Christer Ryden Saett foer att med hjaelp av en telefonvaexel kunna erbjuda en selektiv genomkoppling av en fast abonnentapparat till en naerbelaegen mobil abonnentapparat
US5398277A (en) * 1992-02-06 1995-03-14 Security Information Network, Inc. Flexible multiprocessor alarm data processing system
US5428679A (en) * 1993-03-23 1995-06-27 C&P Of Maryland Automated service assurance method and system
AU7557394A (en) * 1993-08-03 1995-02-28 A.D.S. Communications, Inc. Automated dispatch system and method
US5377258A (en) * 1993-08-30 1994-12-27 National Medical Research Council Method and apparatus for an automated and interactive behavioral guidance system
US5687212A (en) * 1995-07-25 1997-11-11 Bell Atlantic Network Services, Inc. System for reactively maintaining telephone network facilities in a public switched telephone network
US5790633A (en) * 1995-07-25 1998-08-04 Bell Atlantic Network Services, Inc. System for proactively maintaining telephone network facilities in a public switched telephone network
US5790634A (en) * 1995-07-25 1998-08-04 Bell Atlantic Network Services, Inc. Combination system for proactively and reactively maintaining telephone network facilities in a public switched telephone system
US5953389A (en) * 1993-11-16 1999-09-14 Bell Atlantic Network Services, Inc. Combination system for provisioning and maintaining telephone network facilities in a public switched telephone network
EP0740879A4 (fr) * 1994-01-18 2000-01-05 Flexydial Pty Ltd Systeme de messages
EP0711059A1 (fr) * 1994-11-01 1996-05-08 Siemens Schweiz AG Procédé de communication de données d'abonnés entre des terminaux d'un réseau de télécommunication
US5835376A (en) * 1995-10-27 1998-11-10 Total Technology, Inc. Fully automated vehicle dispatching, monitoring and billing
US7113864B2 (en) * 1995-10-27 2006-09-26 Total Technology, Inc. Fully automated vehicle dispatching, monitoring and billing
US6694248B2 (en) 1995-10-27 2004-02-17 Total Technology Inc. Fully automated vehicle dispatching, monitoring and billing
SE515779C2 (sv) * 1995-10-31 2001-10-08 Totalfoersvarets Forskningsins Generator av laserpulser av hög effekt
CA2193150A1 (fr) * 1996-02-23 1997-08-24 Hossein Eslambolchi Methode de reparation pour reseau
US5920846A (en) * 1996-02-27 1999-07-06 Southwestern Bell Telephone Co. Method and system for processing a service request relating to installation, maintenance or repair of telecommunications services provided to a customer premises
DE19654859C1 (de) * 1996-12-09 1998-12-17 Motron Steuersysteme Gmbh Verfahren zur Ausgabe von Alarmierungsmeldungen und/oderProzeßdaten aus einer elektronischen Steuerung und eine Schaltungsanordnung zur Durchführung des Verfahrens
DE19728534B4 (de) * 1997-07-04 2010-01-07 Deutsche Telekom Ag Verfahren zur Durchführung zusätzlicher Fernoperationen in Telekommunikationsnetzen
DE19823813B4 (de) * 1998-03-20 2009-05-07 Rud. Prey GmbH Aufzüge und Feuerwehrtechnik Verfahren und Störfallleitsystem zur automatischen Benachrichtigung über einen eingetretenen Störfall
US6370234B1 (en) * 1998-06-16 2002-04-09 Kroll Family Trust Public service answering point with automatic triage capability
GB2340608A (en) * 1998-06-29 2000-02-23 Hospilab MRI monitoring apparatus
AU4858999A (en) * 1998-07-06 2000-01-24 Bellsouth Intellectual Property Corporation Dispatch application utilizing short message service
US6463462B1 (en) 1999-02-02 2002-10-08 Dialogic Communications Corporation Automated system and method for delivery of messages and processing of message responses
US7966373B1 (en) 1999-02-02 2011-06-21 Dialogic Communications Corporation Automated system and method for delivery of messages and processing of message responses
JP3626374B2 (ja) * 1999-08-31 2005-03-09 富士通株式会社 システム診断装置、システム診断方法およびシステム診断プログラムを記録したコンピュータ読み取り可能な記録媒体
US7117160B1 (en) * 1999-12-29 2006-10-03 Bellsouth Intellectual Property Corporation System and method for eliminating an unnecessary dispatch of a service technician
US7428301B1 (en) 2000-10-09 2008-09-23 Clawson Jeffrey J Method and system for the exit protocol of an emergency medical dispatch system
US6607481B1 (en) 2000-10-10 2003-08-19 Jeffrey J. Clawson Method and system for an improved entry process of an emergency medical dispatch system
WO2002039681A1 (fr) * 2000-11-10 2002-05-16 Ip Blue Llc Client de communication unifiee
US6597773B2 (en) 2001-01-11 2003-07-22 Lexent Inc. System for managing telecommunications infrastructure
US7058508B2 (en) * 2001-01-12 2006-06-06 Energy Control Technologies Automated building service broker
US7912744B2 (en) * 2001-01-12 2011-03-22 Energy Control Technologies Automated service broker
US20020153134A1 (en) * 2001-04-23 2002-10-24 Newman Frederic M. Method of managing work orders at a well site
US20020156670A1 (en) * 2001-04-23 2002-10-24 Newman Frederic M. Method of managing workers at a well site
US6684213B1 (en) * 2001-06-18 2004-01-27 Bellsouth Intellectual Property Corporation Methods and systems for strategic priority order tracking
US8417533B2 (en) * 2001-09-25 2013-04-09 Jeffrey J. Clawson Method and system for the fire response dispatch protocol of an emergency dispatch system
US7436937B2 (en) * 2001-09-26 2008-10-14 Clawson Jeffrey J Method and system for the police response dispatch protocol of an emergency dispatch system
US8818833B2 (en) * 2002-02-14 2014-08-26 International Business Machines Corporation Method and system for managing service requests across multiple systems
US8494868B2 (en) * 2002-05-07 2013-07-23 Priority Dispatch Corporation Method and system for a seamless interface between an emergency medical dispatch system and a nurse triage system
US7289023B2 (en) * 2002-06-12 2007-10-30 U.S. Security Associates, Inc. Supervised guard tour tracking systems and methods
US7286048B2 (en) * 2002-06-12 2007-10-23 U.S. Security Associates, Inc. Supervised guard tour systems and methods
JP2004192077A (ja) * 2002-12-09 2004-07-08 Hitachi Ltd 分散システムおよびコンテキスト対応ブローカリング方法
US20060176170A1 (en) * 2005-01-10 2006-08-10 Adams Wesley C Data extraction and processing systems and methods
US8066638B2 (en) 2007-06-13 2011-11-29 Clawson Jeffrey J Diagnostic and intervention tools for emergency medical dispatch
US7645234B2 (en) * 2007-06-13 2010-01-12 Clawson Jeffrey J Diagnostic and intervention tools for emergency medical dispatch
US8971501B2 (en) * 2009-04-13 2015-03-03 Priority Dispatch Corporation Methods and systems to identify code hierarchy bias in medical priority dispatch systems
US8355483B2 (en) * 2009-09-11 2013-01-15 Clawson Jeffrey J Stroke diagnostic and intervention tool for emergency dispatch
US8335298B2 (en) * 2009-09-14 2012-12-18 Clawson Jeffrey J Pandemic diagnostic and intervention tool for emergency dispatch
US8294570B2 (en) * 2010-02-24 2012-10-23 Clawson Jeffrey J Burn diagnostic and intervention tool for emergency dispatch
US8582866B2 (en) 2011-02-10 2013-11-12 Edge 3 Technologies, Inc. Method and apparatus for disparity computation in stereo images
SG10201600390TA (en) 2011-01-19 2016-02-26 Jeffrey J Clawson Meningitis Diagnostic And Intervention Tool For Emergency Dispatch
US8396191B2 (en) 2011-02-11 2013-03-12 Jeffrey J. Clawson Anti-social protocol for emergency dispatch
US8670526B2 (en) 2011-02-11 2014-03-11 Jeffrey J. Clawson Hate crime diagnostic and intervention tool for emergency dispatch
CN102307268B (zh) * 2011-04-20 2014-02-05 铁道部运输局 铁路站间旅客服务系统语音调度系统和集成管理平台
US8712020B2 (en) 2012-09-06 2014-04-29 Jeffrey J. Clawson Pandemic protocol for emergency dispatch
BR112015017411B1 (pt) 2013-01-31 2022-09-27 Jeffrey J. Clawson Método e sistema para guiar um expedidor, quando se comunicando com uma pessoa que precisa de auxílio através de um dispositivo de comunicação, a respeito de uma ocorrência de emergência, e mídia de armazenamento não transitório legível por computador
US8873719B2 (en) 2013-01-31 2014-10-28 Jeffrey J. Clawson Active assailant protocol for emergency dispatch
US9516166B1 (en) 2015-05-28 2016-12-06 Jeffrey J. Clawson Chemical suicide protocol for emergency response
US10657614B2 (en) 2015-12-23 2020-05-19 Jeffrey J. Clawson Locator diagnostic system for emergency dispatch
US9877171B2 (en) 2016-04-08 2018-01-23 Jeffrey J. Clawson Picture/video messaging protocol for emergency response
US10123198B2 (en) 2017-02-20 2018-11-06 At&T Intellectual Property I, L.P. Systems and methods for providing supplemental assistance
US10105108B1 (en) 2018-04-06 2018-10-23 Leeps Pro, Inc. First responder dispatch system and methods of operation thereof
AU2019256700A1 (en) 2018-04-19 2020-11-26 Jeffrey Clawson Expedited dispatch protocol system and method
US12000260B2 (en) * 2020-07-27 2024-06-04 Schlumberger Technology Corporation Monitoring and diagnosis of equipment health
US11910471B2 (en) 2021-04-23 2024-02-20 Priority Dispatch Corp. System and method for emergency dispatch
US11937160B2 (en) 2021-04-23 2024-03-19 Priority Dispatch Corporation System and method for emergency dispatch

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US3694579A (en) * 1971-08-06 1972-09-26 Peter H Mcmurray Emergency reporting digital communications system
US4306117A (en) * 1980-01-28 1981-12-15 Sava Jacobson Remote recording of new outgoing announcement in a telephone answering device
US4492820A (en) * 1980-10-24 1985-01-08 Salt Lake Communications, Inc. Telephone alarm system
US4652859A (en) * 1985-04-22 1987-03-24 Ntc Electronics, Inc. Alarm reporting system

Also Published As

Publication number Publication date
US4922514A (en) 1990-05-01
GB8928901D0 (en) 1990-02-28
DE3943355C2 (de) 2003-08-07
CA2005383C (fr) 2000-02-15
DE3943355A1 (de) 1990-07-05
GB2263606B (en) 1993-11-24
GB2263606A (en) 1993-07-28
GB2227627A (en) 1990-08-01
GB2227627B (en) 1993-11-24
GB9304301D0 (en) 1993-04-21

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