CA2174176A1 - Matrice de services pour la traduction de numeros - Google Patents

Matrice de services pour la traduction de numeros

Info

Publication number
CA2174176A1
CA2174176A1 CA 2174176 CA2174176A CA2174176A1 CA 2174176 A1 CA2174176 A1 CA 2174176A1 CA 2174176 CA2174176 CA 2174176 CA 2174176 A CA2174176 A CA 2174176A CA 2174176 A1 CA2174176 A1 CA 2174176A1
Authority
CA
Canada
Prior art keywords
service
services
scp
specific
individual
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA 2174176
Other languages
English (en)
Other versions
CA2174176C (fr
Inventor
George W. Turner
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Bell Canada Inc
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/445,538 external-priority patent/US5553130A/en
Application filed by Individual filed Critical Individual
Publication of CA2174176A1 publication Critical patent/CA2174176A1/fr
Application granted granted Critical
Publication of CA2174176C publication Critical patent/CA2174176C/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Landscapes

  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)
CA 2174176 1995-05-22 1996-04-15 Matrice de services pour la traduction de numeros Expired - Fee Related CA2174176C (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/445,538 1995-05-22
US08/445,538 US5553130A (en) 1995-04-25 1995-05-22 Number translation services matrix

Publications (2)

Publication Number Publication Date
CA2174176A1 true CA2174176A1 (fr) 1996-09-06
CA2174176C CA2174176C (fr) 1998-01-27

Family

ID=23769305

Family Applications (1)

Application Number Title Priority Date Filing Date
CA 2174176 Expired - Fee Related CA2174176C (fr) 1995-05-22 1996-04-15 Matrice de services pour la traduction de numeros

Country Status (1)

Country Link
CA (1) CA2174176C (fr)

Also Published As

Publication number Publication date
CA2174176C (fr) 1998-01-27

Similar Documents

Publication Publication Date Title
CA2147776A1 (fr) Matrice de services
CA2095916C (fr) Systeme d'acheminement des appels telephoniques
US6603854B1 (en) System and method for evaluating agents in call center
US5311572A (en) Cooperative databases call processing system
US6763104B1 (en) Call center IVR and ACD scripting method and graphical user interface
US6707904B1 (en) Method and system for collecting reports for call center monitoring by supervisor
US6587556B1 (en) Skills based routing method and system for call center
US7068774B1 (en) Integrated acd and ivr scripting for call center tracking of calls
US6535596B1 (en) Call processing system utilizing subscriber services and preferences
DE69213436T2 (de) Integriertes anwendunggesteuertes anrufverarbeitungs- und nachrichtensystem
CA1114934A (fr) Numero d'appel au traducteur de fonctions pour la gestion d'un systeme de commutation en telecommunications
US5255305A (en) Integrated voice processing system
US7321298B2 (en) Skills based routing method and system for call center
US5359645A (en) Voice-data telephonic interface control system
CA2176477A1 (fr) Systeme et procede permettant de fournir des services de reseau intelligent evolue
GB2230403A (en) Communication methods and systems
TW335469B (en) Sales process support system and method the invention relates to sales process support system and method
CA2129511A1 (fr) Traitement intelligent d'appels base sur la complete identification de la station appelante
US6215489B1 (en) Service creation environment (Meta Model Editor)
CA2188875A1 (fr) Systeme de communication et son mode d'exploitation
CA2198215A1 (fr) Systeme et methode repartis de gestion de services de communication personnels
US5535270A (en) Automatic call distributor having multiple audio sources
CA2161506A1 (fr) Extractions de fichiers lancees par des appels telephoniques
DE19515856A1 (de) Verbindungsaufbauverfahren sowie Dienstrechner dafür und Kommunikationsnetz damit
JPH10507330A (ja) 電話呼出しビジネス情報を交換するために複数のコンピュータをインターフェース接続する方法及び装置

Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed

Effective date: 20150415