CA2281479A1 - Procede et appareil de connexion d'un appel entrant a un systeme informatique deja occupe dans une session de communication - Google Patents

Procede et appareil de connexion d'un appel entrant a un systeme informatique deja occupe dans une session de communication Download PDF

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Publication number
CA2281479A1
CA2281479A1 CA002281479A CA2281479A CA2281479A1 CA 2281479 A1 CA2281479 A1 CA 2281479A1 CA 002281479 A CA002281479 A CA 002281479A CA 2281479 A CA2281479 A CA 2281479A CA 2281479 A1 CA2281479 A1 CA 2281479A1
Authority
CA
Canada
Prior art keywords
client computer
incoming call
server
storage medium
call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002281479A
Other languages
English (en)
Other versions
CA2281479C (fr
Inventor
Mojtaba Mirashrafi
George L. Taylor
Keith A. Pirkl
Ajit B. Pendse
Kenneth L. Keeler
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
ITXC IPCO LLC
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of CA2281479A1 publication Critical patent/CA2281479A1/fr
Application granted granted Critical
Publication of CA2281479C publication Critical patent/CA2281479C/fr
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4281—Arrangements for placing incoming calls on hold when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
    • H04M2203/156—On-line status dependent routing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2066—Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0033—Notification or handling of incoming calls by a computer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/126—Interworking of session control protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/129—Details of providing call progress tones or announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/1295—Details of dual tone multiple frequency signalling

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Communication Control (AREA)
CA002281479A 1997-02-14 1998-02-03 Procede et appareil de connexion d'un appel entrant a un systeme informatique deja occupe dans une session de communication Expired - Lifetime CA2281479C (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US80169897A 1997-02-14 1997-02-14
US08/801,698 1997-02-14
PCT/US1998/001679 WO1998036551A1 (fr) 1997-02-14 1998-02-03 Procede et appareil de connexion d'un appel entrant a un systeme informatique deja occupe dans une session de communication

Publications (2)

Publication Number Publication Date
CA2281479A1 true CA2281479A1 (fr) 1998-08-20
CA2281479C CA2281479C (fr) 2002-07-23

Family

ID=25181825

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002281479A Expired - Lifetime CA2281479C (fr) 1997-02-14 1998-02-03 Procede et appareil de connexion d'un appel entrant a un systeme informatique deja occupe dans une session de communication

Country Status (6)

Country Link
EP (1) EP1016262A4 (fr)
AU (1) AU6254598A (fr)
CA (1) CA2281479C (fr)
FI (1) FI19991727L (fr)
SE (1) SE9902820L (fr)
WO (1) WO1998036551A1 (fr)

Families Citing this family (38)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6353611B1 (en) 1995-11-27 2002-03-05 At&T Corp. Call waiting feature for a telephone line connected to the internet
US6343115B1 (en) 1996-02-13 2002-01-29 At&T Corp Method of announcing an internet call
US6480600B1 (en) 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
US6343121B1 (en) 1998-06-29 2002-01-29 At&T Corp Selective call waiting service
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US6438222B1 (en) 1998-12-23 2002-08-20 At&T Corp. Method and system for processing a telephone call while on-line
US6532286B1 (en) 1998-12-23 2003-03-11 At&T Corp. Method and system for processing a telephone call
US7822188B1 (en) 1999-04-01 2010-10-26 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
US7555110B2 (en) 1999-04-01 2009-06-30 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
EP1166540A2 (fr) 1999-04-01 2002-01-02 Callwave Inc. Procede et dispositif permettant d'assurer un service de telecommunications etendu
US6587458B1 (en) 1999-08-04 2003-07-01 At&T Corporation Method and apparatus for an internet Caller-ID delivery plus service
US6633614B1 (en) 1999-09-15 2003-10-14 Telcordia Technologies, Inc. Multicarrier personal access communication system
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
US7180889B1 (en) 1999-12-30 2007-02-20 At&T Corp. Personal control of address assignment and greeting options for multiple BRG ports
US6937713B1 (en) 1999-12-30 2005-08-30 At&T Corp. IP call forward profile
US6889321B1 (en) 1999-12-30 2005-05-03 At&T Corp. Protected IP telephony calls using encryption
US6373817B1 (en) 1999-12-30 2002-04-16 At&T Corp. Chase me system
US6687360B2 (en) 1999-12-30 2004-02-03 At&T Corp. Personal IP follow-me service
US6570855B1 (en) 1999-12-30 2003-05-27 At&T Corp. Automatic call manager traffic gate feature
US7075918B1 (en) 1999-12-30 2006-07-11 At&T Corp. BRG with PBX capabilities
US6252952B1 (en) 1999-12-30 2001-06-26 At&T Corp Personal user network (closed user network) PUN/CUN
US7120139B1 (en) 1999-12-30 2006-10-10 At&T Corp. Broadband cable telephony network architecture IP ITN network architecture reference model
DE10000826A1 (de) * 2000-01-12 2001-07-19 Alcatel Sa Verfahren, Diensterechner, Vermittlungsstelle, Endgeräte und Programm-Module zur Behandlung ankommender Telefonanrufe während einer eine Teilnehmeranschlussleitung blockierenden Online-Datennetzwerk-Sitzung
US6738461B2 (en) 2001-11-01 2004-05-18 Callwave, Inc. Methods and apparatus for returning a call over a telephony system
JP4355532B2 (ja) * 2003-07-29 2009-11-04 ソフトバンクＢｂ株式会社 ゲートウェイ装置、内線電話交換システム及び内線電話交換方法
US7742586B1 (en) 2004-06-14 2010-06-22 Callwave, Inc. Enhanced service levels for call-processing services
US7940746B2 (en) 2004-08-24 2011-05-10 Comcast Cable Holdings, Llc Method and system for locating a voice over internet protocol (VoIP) device connected to a network
US8855107B1 (en) 2005-07-01 2014-10-07 Callwave Communications, Llc Methods and systems for call routing via a telephone number
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
US8005100B2 (en) * 2006-09-21 2011-08-23 Active Control Technology Inc. Network for confined hazardous or other extreme environments
US12143428B2 (en) 2022-11-30 2024-11-12 T-Mobile Usa, Inc. Enabling a wideband codec audio call between a mobile device and a wireless telecommunication network support center

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE3315884A1 (de) * 1983-05-02 1984-11-08 Telefonbau Und Normalzeit Gmbh, 6000 Frankfurt Verfahren und schaltungsanordnung zum betreiben einer zentralgesteuerten fernmelde-,insbesondere fernsprechvermittlungsanlage
EP0647381B1 (fr) * 1992-06-25 1999-05-19 Apropos Technology, Inc. Distributeur d'appels
US5434906A (en) * 1993-09-13 1995-07-18 Robinson; Michael J. Method and apparatus for processing an incoming call in a communication system
FI95525C (fi) * 1993-11-09 1996-02-12 Icl Data Oy Informaatiojärjestelmä puhelinvaihdetta varten
EP0758175B1 (fr) * 1995-01-05 2005-06-08 Ntt Mobile Communications Network Inc. Systeme et procede de commutation de communication

Also Published As

Publication number Publication date
SE9902820D0 (sv) 1999-07-30
AU6254598A (en) 1998-09-08
WO1998036551A1 (fr) 1998-08-20
EP1016262A1 (fr) 2000-07-05
FI19991727A7 (fi) 1999-08-13
CA2281479C (fr) 2002-07-23
SE9902820L (sv) 1999-10-13
EP1016262A4 (fr) 2004-09-22
FI19991727L (fi) 1999-08-13

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MKEX Expiry

Effective date: 20180205