CA2282931C - Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation - Google Patents

Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation Download PDF

Info

Publication number: CA2282931C
Authority: CA; Canada
Prior art keywords: contact; agent; contacts; routing; campaign
Prior art date: 1999-09-21
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.): Expired - Fee Related

Application number

CA 2282931

Other languages

English (en)

Other versions

CA2282931A1 (fr

Inventor

John C. Mears

William R. Lewis, Jr.

Gary E.. Korzeniowski

Ly K. Peang-Meth

Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)

Microlog Corp

Original Assignee

Microlog Corp

Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)

1999-09-21

Filing date

1999-09-21

Publication date

2011-11-22

1999-09-21 Application filed by Microlog Corp filed Critical Microlog Corp

1999-09-21 Priority to CA 2282931 priority Critical patent/CA2282931C/fr

2001-03-21 Publication of CA2282931A1 publication Critical patent/CA2282931A1/fr

2011-11-22 Application granted granted Critical

2011-11-22 Publication of CA2282931C publication Critical patent/CA2282931C/fr

2019-09-21 Anticipated expiration legal-status Critical

Status Expired - Fee Related legal-status Critical Current

Links

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Classifications

- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/64—Distributing or queueing
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13034—A/D conversion, code compression/expansion
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13072—Sequence circuits for call signaling, ACD systems
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13093—Personal computer, PC
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13096—Digital apparatus individually associated with a subscriber line, digital line circuits
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13097—Numbering, addressing
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13103—Memory
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13106—Microprocessor, CPU
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13141—Hunting for free outlet, circuit or channel
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13174—Data transmission, file transfer
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13179—Fax, still picture
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1322—PBX
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13248—Multimedia
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13349—Network management
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13375—Electronic mail
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13377—Recorded announcement
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13389—LAN, internet

Landscapes

Engineering & Computer Science (AREA)
Computer Networks & Wireless Communication (AREA)
Telephonic Communication Services (AREA)
Data Exchanges In Wide-Area Networks (AREA)

CA 2282931 1999-09-21 1999-09-21 Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation Expired - Fee Related CA2282931C (fr)

Priority Applications (1)

Application Number	Priority Date	Filing Date	Title
CA 2282931 CA2282931C (fr)	1999-09-21	1999-09-21	Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation

Applications Claiming Priority (1)

Application Number	Priority Date	Filing Date	Title
CA 2282931 CA2282931C (fr)	1999-09-21	1999-09-21	Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation

Publications (2)

Publication Number	Publication Date
CA2282931A1 CA2282931A1 (fr)	2001-03-21
CA2282931C true CA2282931C (fr)	2011-11-22

Family

ID=4164171

Family Applications (1)

Application Number	Title	Priority Date	Filing Date
CA 2282931 Expired - Fee Related CA2282931C (fr)	1999-09-21	1999-09-21	Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation

Country Status (1)

Country	Link
CA (1)	CA2282931C (fr)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
US7454501B2 (en)	2002-03-29	2008-11-18	International Business Machines Corporation	Most eligible server in a common work queue environment
US8881026B2 (en)	2005-07-12	2014-11-04	International Business Machines Corporation	Human-to-human collaborative session request queue processing
CN112509574B (zh) *	2020-11-26	2022-07-22	上海济邦投资咨询有限公司	一种基于大数据的投资咨询服务系统

1999
- 1999-09-21 CA CA 2282931 patent/CA2282931C/fr not_active Expired - Fee Related

Also Published As

Publication number	Publication date
CA2282931A1 (fr)	2001-03-21

Legal Events

Date	Code	Title	Description
2004-09-20	EEER	Examination request
2014-11-04	MKLA	Lapsed	Effective date: 20140923

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CA2328335A1 (fr)	2001-07-24	Systeme de distribution automatisee de transactions et methode permettant la selection d'agents par des initiateurs de transactions
US8024401B1 (en)	2011-09-20	Customer relationship management system with network contact center server configured to control automated web and voice dialogues
CA2282931C (fr)	2011-11-22	Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation
AU771695B2 (en)	2004-04-01	Enterprise contact server with enhanced routing features