CA2314152C - Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente - Google Patents

Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente Download PDF

Info

Publication number: CA2314152C
Authority: CA; Canada
Prior art keywords: agent; party; call; hold; system controller
Prior art date: 1991-05-20
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.): Expired - Fee Related

Application number

CA002314152A

Other languages

English (en)

Other versions

CA2314152A1 (fr

Inventor

Aleksander Szlam

Charles L. Ii Warner

Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)

CIM Ltd USA

Original Assignee

Inventions Inc

Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)

1991-05-20

Filing date

1992-05-14

Publication date

2003-03-18

1991-05-20 Priority claimed from US07/703,158 external-priority patent/US5309505A/en

1992-05-14 Application filed by Inventions Inc filed Critical Inventions Inc

1992-11-21 Publication of CA2314152A1 publication Critical patent/CA2314152A1/fr

2003-03-18 Application granted granted Critical

2003-03-18 Publication of CA2314152C publication Critical patent/CA2314152C/fr

2012-05-14 Anticipated expiration legal-status Critical

Status Expired - Fee Related legal-status Critical Current

Links

238000000034 method Methods 0.000 claims abstract description 44
230000004044 response Effects 0.000 abstract description 44
239000003795 chemical substances by application Substances 0.000 description 385
230000006870 function Effects 0.000 description 15
230000008569 process Effects 0.000 description 10
238000012545 processing Methods 0.000 description 8
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238000003825 pressing Methods 0.000 description 7
230000002452 interceptive effect Effects 0.000 description 6
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238000010586 diagram Methods 0.000 description 5
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230000008859 change Effects 0.000 description 3
238000006243 chemical reaction Methods 0.000 description 3
230000000994 depressogenic effect Effects 0.000 description 3
238000009434 installation Methods 0.000 description 3
238000012795 verification Methods 0.000 description 3
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238000005516 engineering process Methods 0.000 description 2
230000003993 interaction Effects 0.000 description 2
RWSOTUBLDIXVET-UHFFFAOYSA-N Dihydrogen sulfide Chemical compound S RWSOTUBLDIXVET-UHFFFAOYSA-N 0.000 description 1
230000003466 anti-cipated effect Effects 0.000 description 1
230000005540 biological transmission Effects 0.000 description 1
230000000903 blocking effect Effects 0.000 description 1
239000004020 conductor Substances 0.000 description 1
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Landscapes

Telephonic Communication Services (AREA)
Exchange Systems With Centralized Control (AREA)

CA002314152A 1991-05-20 1992-05-14 Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente Expired - Fee Related CA2314152C (fr)

Applications Claiming Priority (3)

Application Number	Priority Date	Filing Date	Title
US07/703,158 US5309505A (en)	1991-05-20	1991-05-20	Automated voice system for improving agent efficiency and improving service to parties on hold
US703,158		1991-05-20
CA002068681A CA2068681C (fr)	1991-05-20	1992-05-14	Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente

Related Parent Applications (1)

Application Number	Title	Priority Date	Filing Date
CA002068681A Division CA2068681C (fr)	1991-05-20	1992-05-14	Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente

Publications (2)

Publication Number	Publication Date
CA2314152A1 CA2314152A1 (fr)	1992-11-21
CA2314152C true CA2314152C (fr)	2003-03-18

Family

ID=25675136

Family Applications (1)

Application Number	Title	Priority Date	Filing Date
CA002314152A Expired - Fee Related CA2314152C (fr)	1991-05-20	1992-05-14	Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente

Country Status (1)

Country	Link
CA (1)	CA2314152C (fr)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
CN113611302B (zh) *	2021-08-20	2025-07-08	深圳前海微众银行股份有限公司	语音控制方法、装置、设备、存储介质

1992
- 1992-05-14 CA CA002314152A patent/CA2314152C/fr not_active Expired - Fee Related

Also Published As

Publication number	Publication date
CA2314152A1 (fr)	1992-11-21

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Legal Events

Date	Code	Title	Description
2000-08-01	EEER	Examination request
2010-05-14	MKLA	Lapsed