CA2485238C - Systeme de gestion de messages electroniques - Google Patents

Systeme de gestion de messages electroniques Download PDF

Info

Publication number
CA2485238C
CA2485238C CA002485238A CA2485238A CA2485238C CA 2485238 C CA2485238 C CA 2485238C CA 002485238 A CA002485238 A CA 002485238A CA 2485238 A CA2485238 A CA 2485238A CA 2485238 C CA2485238 C CA 2485238C
Authority
CA
Canada
Prior art keywords
database
message
csr
electronic
mail
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
CA002485238A
Other languages
English (en)
Other versions
CA2485238A1 (fr
Inventor
Jennifer M. Botts
Karen L. Musson
Elizabeth M. Stites
Douglas C. Weber
David A. Wilson
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Concentrix CVG Customer Management Delaware LLC
Original Assignee
Convergys CMG Utah Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/897,777 external-priority patent/US6122632A/en
Application filed by Convergys CMG Utah Inc filed Critical Convergys CMG Utah Inc
Publication of CA2485238A1 publication Critical patent/CA2485238A1/fr
Application granted granted Critical
Publication of CA2485238C publication Critical patent/CA2485238C/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/214—Monitoring or handling of messages using selective forwarding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/234—Monitoring or handling of messages for tracking messages

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Information Transfer Between Computers (AREA)
  • Computer And Data Communications (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
CA002485238A 1997-07-21 1998-07-21 Systeme de gestion de messages electroniques Expired - Fee Related CA2485238C (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US08/897,777 US6122632A (en) 1997-07-21 1997-07-21 Electronic message management system
US08/897,777 1997-07-21
CA002301664A CA2301664C (fr) 1997-07-21 1998-07-21 Systeme de gestion de messages electroniques

Related Parent Applications (1)

Application Number Title Priority Date Filing Date
CA002301664A Division CA2301664C (fr) 1997-07-21 1998-07-21 Systeme de gestion de messages electroniques

Publications (2)

Publication Number Publication Date
CA2485238A1 CA2485238A1 (fr) 1999-01-28
CA2485238C true CA2485238C (fr) 2007-09-25

Family

ID=34081385

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002485238A Expired - Fee Related CA2485238C (fr) 1997-07-21 1998-07-21 Systeme de gestion de messages electroniques

Country Status (1)

Country Link
CA (1) CA2485238C (fr)

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7505921B1 (en) 2000-03-03 2009-03-17 Finali Corporation System and method for optimizing a product configuration
US7599861B2 (en) 2006-03-02 2009-10-06 Convergys Customer Management Group, Inc. System and method for closed loop decisionmaking in an automated care system
US7809663B1 (en) 2006-05-22 2010-10-05 Convergys Cmg Utah, Inc. System and method for supporting the utilization of machine language
US8379830B1 (en) 2006-05-22 2013-02-19 Convergys Customer Management Delaware Llc System and method for automated customer service with contingent live interaction

Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7505921B1 (en) 2000-03-03 2009-03-17 Finali Corporation System and method for optimizing a product configuration
US7599861B2 (en) 2006-03-02 2009-10-06 Convergys Customer Management Group, Inc. System and method for closed loop decisionmaking in an automated care system
US8452668B1 (en) 2006-03-02 2013-05-28 Convergys Customer Management Delaware Llc System for closed loop decisionmaking in an automated care system
US7809663B1 (en) 2006-05-22 2010-10-05 Convergys Cmg Utah, Inc. System and method for supporting the utilization of machine language
US8379830B1 (en) 2006-05-22 2013-02-19 Convergys Customer Management Delaware Llc System and method for automated customer service with contingent live interaction
US9549065B1 (en) 2006-05-22 2017-01-17 Convergys Customer Management Delaware Llc System and method for automated customer service with contingent live interaction

Also Published As

Publication number Publication date
CA2485238A1 (fr) 1999-01-28

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Legal Events

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EEER Examination request
MKLA Lapsed