CA2507127C - Procedes et systemes de gestion d'un appel avec intervention de l'utilisateur - Google Patents

Procedes et systemes de gestion d'un appel avec intervention de l'utilisateur Download PDF

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Publication number
CA2507127C
CA2507127C CA2507127A CA2507127A CA2507127C CA 2507127 C CA2507127 C CA 2507127C CA 2507127 A CA2507127 A CA 2507127A CA 2507127 A CA2507127 A CA 2507127A CA 2507127 C CA2507127 C CA 2507127C
Authority
CA
Canada
Prior art keywords
call
customer
user
notification
information
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
CA2507127A
Other languages
English (en)
Other versions
CA2507127A1 (fr
Inventor
Robert A. Chingon
Stephen P. Brennan
Christopher L. Helbling
Nagendra Kunuturi
Ravi Penumatsa
Mahesh Rajagopalan
Craig L. Reding
John R. Reformato
John H. Wurster
Sandeep Chakraverty
Byron M. Pinto
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Verizon Data Services LLC
Telesector Resources Group Inc
Original Assignee
Verizon Data Services LLC
Telesector Resources Group Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Verizon Data Services LLC, Telesector Resources Group Inc filed Critical Verizon Data Services LLC
Priority to CA2774362A priority Critical patent/CA2774362C/fr
Publication of CA2507127A1 publication Critical patent/CA2507127A1/fr
Application granted granted Critical
Publication of CA2507127C publication Critical patent/CA2507127C/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/09—Third party charged communications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/66—Third party billing, i.e. third party can also be the predetermined telephone line of the caller if he is calling from another telephone set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13034—A/D conversion, code compression/expansion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093—Personal computer, PC
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13224—Off-net subscriber, dial in to/out from network, teleworking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13282—Call forward, follow-me, call diversion

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Multimedia (AREA)
  • Human Computer Interaction (AREA)

Abstract

L'invention concerne des procédés et des systèmes de gestion d'un appel en temps réel. Les procédés et systèmes selon l'invention permettent la gestion d'un appel en temps réel sur la base d'une entrée par un utilisateur. Un centre de services reçoit des informations relatives à un appel à l'utilisateur, à partir d'un point de commande des services, et émet une notification de l'appel à un dispositif associé à l'utilisateur. Le centre de services reçoit une réponse à la notification émanant de l'utilisateur. Le centre de services fournit ensuite des instructions au point de commande de services, afin de connecter l'appel sur la base de la réponse.
CA2507127A 2002-11-25 2003-11-25 Procedes et systemes de gestion d'un appel avec intervention de l'utilisateur Expired - Fee Related CA2507127C (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CA2774362A CA2774362C (fr) 2002-11-25 2003-11-25 Procedes et systemes de gestion d'un appel avec intervention de l'utilisateur

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US42870402P 2002-11-25 2002-11-25
US60/428,704 2002-11-25
US43601802P 2002-12-26 2002-12-26
US60/436,018 2002-12-26
PCT/US2003/037647 WO2004049614A2 (fr) 2002-11-25 2003-11-25 Procedes et systemes de gestion d'un appel avec intervention de l'utilisateur

Related Child Applications (1)

Application Number Title Priority Date Filing Date
CA2774362A Division CA2774362C (fr) 2002-11-25 2003-11-25 Procedes et systemes de gestion d'un appel avec intervention de l'utilisateur

Publications (2)

Publication Number Publication Date
CA2507127A1 CA2507127A1 (fr) 2004-06-10
CA2507127C true CA2507127C (fr) 2012-06-26

Family

ID=46397700

Family Applications (1)

Application Number Title Priority Date Filing Date
CA2507127A Expired - Fee Related CA2507127C (fr) 2002-11-25 2003-11-25 Procedes et systemes de gestion d'un appel avec intervention de l'utilisateur

Country Status (5)

Country Link
EP (1) EP1568194A4 (fr)
JP (1) JP2006507768A (fr)
AU (1) AU2003291178A1 (fr)
CA (1) CA2507127C (fr)
WO (1) WO2004049614A2 (fr)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP4619256B2 (ja) * 2005-09-30 2011-01-26 株式会社日本総合研究所 通話調整支援システム、通話調整支援方法およびその方法をコンピュータに実行させる通話調整支援プログラム
US20080259918A1 (en) * 2007-04-19 2008-10-23 Craig Elliott Walker Method and apparatus for managing telephone calls
CN106817395B (zh) * 2015-12-02 2020-08-07 南京中兴新软件有限责任公司 通话干预方法、装置及系统

Family Cites Families (16)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6041103A (en) * 1996-04-16 2000-03-21 Lucent Technologies, Inc. Interactive call identification
US6005870A (en) * 1996-08-12 1999-12-21 At&T Corp. Method for called party control of telecommunications network services
FI103845B1 (fi) * 1996-11-14 1999-09-30 Nokia Telecommunications Oy Puhelunmuodostus älyverkon avulla
JPH10240656A (ja) * 1997-02-25 1998-09-11 Fujitsu Ltd 着信制御方式
JP4484277B2 (ja) * 1998-09-25 2010-06-16 株式会社日立製作所 サービス制御装置及びゲートウェイ装置
US6522734B1 (en) * 1998-12-31 2003-02-18 Mci Worldcom, Inc. Transaction billing for special service telephone numbers
US6532285B1 (en) * 1999-04-14 2003-03-11 Bellsouth Intellectual Property Corporation Method and system for providing multiple services per trigger
US6560329B1 (en) * 1999-04-29 2003-05-06 Teloquent Communications Corporation Automated call routing system
US6574324B1 (en) * 1999-11-24 2003-06-03 Bellsouth Intellectual Property Corporation System and method for long distance automatic call-back
US6459780B1 (en) * 2000-02-15 2002-10-01 Verizon Services Corp. Methods and apparatus for providing a called party call disposition options in real time
US6718026B1 (en) * 2000-06-30 2004-04-06 Verizon Network Services, Inc. Call forwarding methods and apparatus
JP2002064864A (ja) * 2000-08-16 2002-02-28 Sony Corp 携帯無線端末の状況伝達方法
JP2002064855A (ja) * 2000-08-23 2002-02-28 Casio Comput Co Ltd 基地局、情報配信方法および記録媒体
JP2002247148A (ja) * 2001-02-18 2002-08-30 Tanabe Junzo 電話着信通知機能を有する通信制御装置および通知方法
US6668049B1 (en) * 2001-12-19 2003-12-23 Bellsouth Intellectual Property Corporation Systems and methods for intelligent third-party redirection of an incoming call via a display-based communication center
JP4473137B2 (ja) * 2002-11-25 2010-06-02 テレセクター リソーシーズ グループ インコーポレイテッド 電話の呼び出しを先制して拒絶するための方法およびシステム

Also Published As

Publication number Publication date
AU2003291178A1 (en) 2004-06-18
EP1568194A4 (fr) 2013-01-23
WO2004049614A3 (fr) 2004-08-26
EP1568194A2 (fr) 2005-08-31
AU2003291178A8 (en) 2004-06-18
CA2507127A1 (fr) 2004-06-10
JP2006507768A (ja) 2006-03-02
WO2004049614A2 (fr) 2004-06-10

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Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed

Effective date: 20161125