CA2507619A1 - Informations sur des solutions dans un systeme de gestion des connaissances - Google Patents

Informations sur des solutions dans un systeme de gestion des connaissances Download PDF

Info

Publication number
CA2507619A1
CA2507619A1 CA002507619A CA2507619A CA2507619A1 CA 2507619 A1 CA2507619 A1 CA 2507619A1 CA 002507619 A CA002507619 A CA 002507619A CA 2507619 A CA2507619 A CA 2507619A CA 2507619 A1 CA2507619 A1 CA 2507619A1
Authority
CA
Canada
Prior art keywords
user
information
solutions
solution
content
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
CA002507619A
Other languages
English (en)
Inventor
Gregory S. Reid
Timothy Ringo
David P. Lane
Elizabeth H. Lian
Daniel C. Farrell
Craig Fenton
Elise Shearing
Randy Bell
Sevasti Wong
Anthony Lingham
Audrey Forrester
William S. Ives
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Accenture Global Services GmbH
Accenture Global Services Ltd
Accenture International SARL
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/306,248 external-priority patent/US8275811B2/en
Priority claimed from US10/306,705 external-priority patent/US20040100493A1/en
Application filed by Accenture Global Services GmbH, Accenture Global Services Ltd, Accenture International SARL filed Critical Accenture Global Services GmbH
Publication of CA2507619A1 publication Critical patent/CA2507619A1/fr
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

Publié sans précis
CA002507619A 2002-11-27 2003-11-26 Informations sur des solutions dans un systeme de gestion des connaissances Abandoned CA2507619A1 (fr)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US10/306,248 US8275811B2 (en) 2002-11-27 2002-11-27 Communicating solution information in a knowledge management system
US10/306,705 2002-11-27
US10/306,705 US20040100493A1 (en) 2002-11-27 2002-11-27 Dynamically ordering solutions
US10/306,248 2002-11-27
PCT/IB2003/006448 WO2004049221A2 (fr) 2002-11-27 2003-11-26 Informations sur des solutions dans un systeme de gestion des connaissances

Publications (1)

Publication Number Publication Date
CA2507619A1 true CA2507619A1 (fr) 2004-06-10

Family

ID=32396721

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002507619A Abandoned CA2507619A1 (fr) 2002-11-27 2003-11-26 Informations sur des solutions dans un systeme de gestion des connaissances

Country Status (5)

Country Link
EP (1) EP1570403A2 (fr)
JP (2) JP5000849B2 (fr)
AU (1) AU2003300686B2 (fr)
CA (1) CA2507619A1 (fr)
WO (1) WO2004049221A2 (fr)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7418403B2 (en) 2002-11-27 2008-08-26 Bt Group Plc Content feedback in a multiple-owner content management system
US7769622B2 (en) 2002-11-27 2010-08-03 Bt Group Plc System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator
US8768921B2 (en) 2011-10-20 2014-07-01 International Business Machines Corporation Computer-implemented information reuse
KR101316711B1 (ko) 2012-02-17 2013-10-10 심재훈 사용자간 온라인 접촉 지원시스템
JP7231317B2 (ja) * 2016-12-21 2023-03-01 ヤフー株式会社 推定装置、推定方法及び推定プログラム
CN113781068B (zh) * 2021-09-09 2024-05-14 平安科技（深圳）有限公司 线上问题解决方法、装置、电子设备和存储介质

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4905163A (en) * 1988-10-03 1990-02-27 Minnesota Mining & Manufacturing Company Intelligent optical navigator dynamic information presentation and navigation system
US5745895A (en) * 1994-06-21 1998-04-28 International Business Machines Corporation Method for association of heterogeneous information
US6272507B1 (en) * 1997-04-09 2001-08-07 Xerox Corporation System for ranking search results from a collection of documents using spreading activation techniques
US6012056A (en) * 1998-02-18 2000-01-04 Cisco Technology, Inc. Method and apparatus for adjusting one or more factors used to rank objects
JP3450175B2 (ja) * 1998-02-19 2003-09-22 富士通株式会社 オペレータ受け答えシナリオシステム
JP3702414B2 (ja) * 1999-08-11 2005-10-05 株式会社日立製作所 情報検索支援方法、コンピュータ読み取り可能な記憶媒体および情報検索装置
JP2001273432A (ja) * 2000-01-20 2001-10-05 Ok Web Inc コンピュータネットワーク利用による掲示板システム
WO2002073331A2 (fr) * 2001-02-20 2002-09-19 Semantic Edge Gmbh Environnement interactif en langage naturel, dependant du contexte et a base de connaissances pour applications dynamiques et flexibles de recherche et de presentation de produits, services et informations

Also Published As

Publication number Publication date
JP5000849B2 (ja) 2012-08-15
JP2009134737A (ja) 2009-06-18
AU2003300686B2 (en) 2007-09-20
AU2003300686A1 (en) 2004-06-18
EP1570403A2 (fr) 2005-09-07
WO2004049221A2 (fr) 2004-06-10
JP2006508451A (ja) 2006-03-09
WO2004049221A8 (fr) 2004-08-26

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Legal Events

Date Code Title Description
EEER Examination request
FZDE Discontinued

Effective date: 20181114