CL2015000723A1 - Sistema y método para proveer solución de controversias para transacciones de pago electrónico - Google Patents
Sistema y método para proveer solución de controversias para transacciones de pago electrónicoInfo
- Publication number
- CL2015000723A1 CL2015000723A1 CL2015000723A CL2015000723A CL2015000723A1 CL 2015000723 A1 CL2015000723 A1 CL 2015000723A1 CL 2015000723 A CL2015000723 A CL 2015000723A CL 2015000723 A CL2015000723 A CL 2015000723A CL 2015000723 A1 CL2015000723 A1 CL 2015000723A1
- Authority
- CL
- Chile
- Prior art keywords
- electronic payment
- payment transactions
- dispute resolution
- transaction
- dispute
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/38—Payment protocols; Details thereof
- G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
- G06Q20/407—Cancellation of a transaction
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/04—Payment circuits
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
- G06Q20/102—Bill distribution or payments
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/38—Payment protocols; Details thereof
- G06Q20/389—Keeping log of transactions for guaranteeing non-repudiation of a transaction
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/38—Payment protocols; Details thereof
- G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/38—Payment protocols; Details thereof
- G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
- G06Q20/401—Transaction verification
- G06Q20/4016—Transaction verification involving fraud or risk level assessment in transaction processing
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/12—Accounting
Landscapes
- Business, Economics & Management (AREA)
- Accounting & Taxation (AREA)
- Engineering & Computer Science (AREA)
- Finance (AREA)
- Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Strategic Management (AREA)
- General Business, Economics & Management (AREA)
- Development Economics (AREA)
- Economics (AREA)
- Technology Law (AREA)
- Marketing (AREA)
- Computer Security & Cryptography (AREA)
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Cash Registers Or Receiving Machines (AREA)
Abstract
MÉTODO PARA RESOLVER UNA CONSULTA O DISPUTA EN RELACIÓN CON UNA TRANSACCIÓN ELECTRÓNICA, QUE COMPRENDE RECIBIR UNA NOTIFICACIÓN DE CONSULTA/DISPUTA, OBTENER PUNTOS DE DATOS ASOCIADOS CON LA TRANSACCIÓN, LOCALIZAR INFORMACIÓN ADICIONAL ACERCA DE LA TRANSACCIÓN, DETERMINAR SI REEMBOLSAR O CANCELAR LA TRANSACCIÓN BASADO AL MENOS EN PARTE EN LA INFORMACIÓN ADICIONAL EN RESPUESTA A QUE SE ESTÁN CUMPLIENDO CRITERIOS DE ELEGIBILIDAD PREDETERMINADOS; APARATO; PRODUCTO DE PROGRAMA COMPUTACIONAL.
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US13/624,834 US8566235B2 (en) | 2008-12-23 | 2012-09-21 | System and method for providing dispute resolution for electronic payment transactions |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CL2015000723A1 true CL2015000723A1 (es) | 2016-05-13 |
Family
ID=49293922
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CL2015000723A CL2015000723A1 (es) | 2012-09-21 | 2015-03-20 | Sistema y método para proveer solución de controversias para transacciones de pago electrónico |
Country Status (12)
| Country | Link |
|---|---|
| US (3) | US8566235B2 (es) |
| EP (2) | EP3582171A1 (es) |
| JP (1) | JP6595337B2 (es) |
| KR (1) | KR20150058474A (es) |
| CN (1) | CN105051770A (es) |
| AU (2) | AU2013317766A1 (es) |
| BR (1) | BR112015006343A8 (es) |
| CA (1) | CA2885383A1 (es) |
| CL (1) | CL2015000723A1 (es) |
| HK (1) | HK1217134A1 (es) |
| MX (1) | MX355689B (es) |
| WO (1) | WO2014047585A2 (es) |
Families Citing this family (42)
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| US20130253956A1 (en) * | 2011-09-22 | 2013-09-26 | Robert Lyne Towne | Chargeback insurance |
| CN104471602A (zh) * | 2012-05-16 | 2015-03-25 | 英特拉有限公司 | 发票和运费结算单的匹配和争议解决 |
| US10592888B1 (en) * | 2012-12-17 | 2020-03-17 | Wells Fargo Bank, N.A. | Merchant account transaction processing systems and methods |
| BR112015020153A2 (pt) * | 2013-02-22 | 2017-07-18 | Mastercard International Inc | sistemas, aparelho e métodos para cartão pré-pago móvel associado |
| US20150006358A1 (en) * | 2013-07-01 | 2015-01-01 | Mastercard International Incorporated | Merchant aggregation through cardholder brand loyalty |
| CN104376471A (zh) * | 2013-08-14 | 2015-02-25 | 世纪禾光科技发展(北京)有限公司 | 电子商务售后纠纷处理方法及系统 |
| US20150348208A1 (en) * | 2014-05-30 | 2015-12-03 | 183 Media Inc. | Transaction matching |
| US11669894B2 (en) | 2014-05-30 | 2023-06-06 | Midigator, Llc | Transaction retrieval, transaction matching, alert generation, and processing of dispute alerts |
| US10572880B2 (en) | 2014-07-30 | 2020-02-25 | Visa International Service Association | Integrated merchant purchase inquiry and dispute resolution system |
| US20170053278A1 (en) * | 2015-08-21 | 2017-02-23 | Mastercard International Incorporated | Systems and Methods for Processing Charges for Disputed Transactions |
| CN106469377A (zh) * | 2015-08-21 | 2017-03-01 | 阿里巴巴集团控股有限公司 | 退货信息处理方法及装置 |
| US11188907B1 (en) * | 2015-08-21 | 2021-11-30 | United Services Automobile Association (Usaa) | ACH authorization validation using public blockchains |
| US20170221062A1 (en) * | 2016-01-28 | 2017-08-03 | Verifi, Inc. | Order insights system and method |
| US20210264458A1 (en) | 2016-03-25 | 2021-08-26 | State Farm Mutual Automobile Insurance Company | Preempting or resolving fraud disputes relating to introductory offer expirations |
| US12125039B2 (en) | 2016-03-25 | 2024-10-22 | State Farm Mutual Automobile Insurance Company | Reducing false positives using customer data and machine learning |
| JP6821708B2 (ja) * | 2016-06-01 | 2021-01-27 | マスターカード インターナシヨナル インコーポレーテツド | ネットワークトランザクションを支援することに関して用いるためのシステム及び方法 |
| US10630534B1 (en) | 2016-12-02 | 2020-04-21 | Worldpay, Llc | Systems and methods for subscribing topics and registering computer server event notifications |
| US11216788B1 (en) * | 2017-11-30 | 2022-01-04 | Worldpay, Llc | Systems and methods for blockchain-based payment transactions, alerts, and dispute settlement, using a blockchain interface server |
| CA3088904A1 (en) | 2018-02-08 | 2019-08-15 | Command Alkon Incorporated | Methods and systems for handling fresh concrete based on hydraulic pressure and on rheological probe pressure |
| US11049112B2 (en) * | 2018-05-24 | 2021-06-29 | Paypal, Inc. | Systems and methods facilitating chargebacks in electronic transactions |
| CN109255616B (zh) * | 2018-08-06 | 2022-06-07 | 创新先进技术有限公司 | 一种拒付任务处理方法及装置 |
| US20200058025A1 (en) * | 2018-08-15 | 2020-02-20 | Royal Bank Of Canada | System, methods, and devices for payment recovery platform |
| SG10201807095XA (en) | 2018-08-21 | 2020-03-30 | Mastercard International Inc | Method and system for facilitating recurring customer payments to merchants |
| US11138572B2 (en) * | 2018-09-26 | 2021-10-05 | Mastercard International Incorporated | Method and system for dispute resolution in a public blockchain |
| US12450673B2 (en) | 2018-10-12 | 2025-10-21 | Visa International Service Association | Method and system for efficient dispute resolution |
| CN110175829B (zh) * | 2019-04-25 | 2023-02-21 | 创新先进技术有限公司 | 一种收费处理、对象控制方法、装置、设备及介质 |
| US11107084B2 (en) * | 2019-05-03 | 2021-08-31 | Walmart Apollo, Llc | Fraud risk scoring tool |
| CN110458555A (zh) * | 2019-06-28 | 2019-11-15 | 平安银行股份有限公司 | 争议处理方法、装置、电子设备及存储介质 |
| CN110378789A (zh) * | 2019-07-16 | 2019-10-25 | 招商银行股份有限公司 | 争议交易的解决方法、系统及计算机可读存储介质 |
| US10997606B1 (en) * | 2019-10-24 | 2021-05-04 | Capital One Services, Llc | Systems and methods for automated discrepancy determination, explanation, and resolution |
| US20210158368A1 (en) * | 2019-11-25 | 2021-05-27 | Midigator, Llc | Method and system for generating responses to transaction disputes associated with a merchant |
| US11625727B2 (en) * | 2019-12-11 | 2023-04-11 | Paypal, Inc. | Dispute resolution system interface |
| US11544716B2 (en) | 2020-06-11 | 2023-01-03 | Fidelity Information Services, Llc | Systems and methods for processing transaction disputes and processing transactions associated with compromised accounts |
| US20220309507A1 (en) * | 2021-03-24 | 2022-09-29 | Paypal, Inc. | Machine learning system for automated recommendations of evidence during dispute resolution |
| US20230334505A1 (en) * | 2022-04-19 | 2023-10-19 | Capital One Services, Llc | Processing of customer messages to avoid unneccessary fraud disputes |
| CN115082086A (zh) * | 2022-06-24 | 2022-09-20 | 平安银行股份有限公司 | 交易争议的处理方法、装置、电子设备及存储介质 |
| CN115115450B (zh) * | 2022-08-30 | 2022-11-29 | 平安银行股份有限公司 | 一种银联收单争议案件的建案方法及装置 |
| US12561689B2 (en) * | 2023-01-09 | 2026-02-24 | Chime Financial, Inc. | Intelligently selecting models for resolving pending debit transaction disputes across computer networks |
| WO2024196293A1 (en) * | 2023-03-23 | 2024-09-26 | Telefonaktiebolaget Lm Ericsson (Publ) | Dispute resolution in billing information |
| US20250005586A1 (en) * | 2023-06-29 | 2025-01-02 | Jpmorgan Chase Bank, N.A. | System, method, and computer program for subscription cancellation |
| CN121925670A (zh) * | 2023-09-25 | 2026-04-24 | Fsa思妥尔股份有限公司 | 无卡交易处理系统及方法 |
| US20260073391A1 (en) * | 2024-09-12 | 2026-03-12 | Visa International Service Association | Enhanced dispute protection |
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| US5557518A (en) * | 1994-04-28 | 1996-09-17 | Citibank, N.A. | Trusted agents for open electronic commerce |
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| US7630903B1 (en) * | 2000-02-15 | 2009-12-08 | Square Trape, Inc. | Electronic dispute resolution system |
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| WO2002001523A1 (en) * | 2000-06-22 | 2002-01-03 | Trintrech Limited | A transaction dispute management system and method |
| US8364583B1 (en) * | 2000-08-14 | 2013-01-29 | West Corporation | Method and apparatus for processing a cardholder's inquiry or dispute about a credit/charge card |
| US7206768B1 (en) * | 2000-08-14 | 2007-04-17 | Jpmorgan Chase Bank, N.A. | Electronic multiparty accounts receivable and accounts payable system |
| US7287071B2 (en) * | 2000-09-28 | 2007-10-23 | Vignette Corporation | Transaction management system |
| US20020198830A1 (en) * | 2001-05-01 | 2002-12-26 | Randell Wayne L. | Method and system for handling disputes in an electronic invoice management system |
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| US7966192B2 (en) * | 2002-01-30 | 2011-06-21 | First Data Corporation | Method and apparatus for processing electronic dispute data |
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| US20040267559A1 (en) * | 2003-01-31 | 2004-12-30 | Hinderer Hans Harald | Dispute management system and method |
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| CN100428167C (zh) * | 2004-03-19 | 2008-10-22 | 国际商业机器公司 | 计算机系统、服务器以及作业执行控制方法 |
| AU2005259948A1 (en) * | 2004-06-25 | 2006-01-12 | Chockstone, Inc. | Payment processing method and system |
| EP1774464A4 (en) * | 2004-08-03 | 2009-04-22 | Ebay Inc | METHOD AND SYSTEM FOR DESIGNING A DISPUTE SETTLEMENT PROCESS |
| US8700414B2 (en) * | 2004-12-29 | 2014-04-15 | Sap Ag | System supported optimization of event resolution |
| US10319003B2 (en) * | 2006-12-21 | 2019-06-11 | Paypal, Inc. | System and method for unified dispute resolution |
| US8892468B1 (en) * | 2007-04-02 | 2014-11-18 | Litle & Co. | Customer refunds by a merchant agent |
| US20090030710A1 (en) * | 2007-07-27 | 2009-01-29 | Visa U.S.A. Inc. | Centralized dispute resolution system for commercial transactions |
| US7941352B2 (en) * | 2008-12-23 | 2011-05-10 | Verifi, Inc. | System and method for providing dispute resolution for electronic payment transactions |
| US20110276475A1 (en) * | 2010-05-04 | 2011-11-10 | Cheryl Godejohn | Payment transaction dispute resolution system |
| US9275387B1 (en) * | 2011-08-16 | 2016-03-01 | Jpmogan Chase Bank, N.A. | Systems and methods for processing transactions using a wallet |
-
2012
- 2012-09-21 US US13/624,834 patent/US8566235B2/en active Active
-
2013
- 2013-09-23 WO PCT/US2013/061228 patent/WO2014047585A2/en not_active Ceased
- 2013-09-23 MX MX2015003713A patent/MX355689B/es active IP Right Grant
- 2013-09-23 KR KR1020157010328A patent/KR20150058474A/ko not_active Withdrawn
- 2013-09-23 BR BR112015006343A patent/BR112015006343A8/pt not_active Application Discontinuation
- 2013-09-23 EP EP19190192.5A patent/EP3582171A1/en active Pending
- 2013-09-23 EP EP13771345.9A patent/EP2898466A4/en not_active Ceased
- 2013-09-23 JP JP2015533256A patent/JP6595337B2/ja active Active
- 2013-09-23 AU AU2013317766A patent/AU2013317766A1/en not_active Abandoned
- 2013-09-23 CN CN201380060804.4A patent/CN105051770A/zh active Pending
- 2013-09-23 CA CA2885383A patent/CA2885383A1/en not_active Abandoned
- 2013-09-23 HK HK16105073.1A patent/HK1217134A1/zh unknown
-
2015
- 2015-03-13 US US14/658,070 patent/US20150186888A1/en not_active Abandoned
- 2015-03-20 CL CL2015000723A patent/CL2015000723A1/es unknown
-
2019
- 2019-04-05 AU AU2019202399A patent/AU2019202399A1/en not_active Abandoned
-
2021
- 2021-10-26 US US17/511,421 patent/US20220051247A1/en not_active Abandoned
Also Published As
| Publication number | Publication date |
|---|---|
| CN105051770A (zh) | 2015-11-11 |
| WO2014047585A3 (en) | 2015-10-01 |
| KR20150058474A (ko) | 2015-05-28 |
| JP6595337B2 (ja) | 2019-10-23 |
| BR112015006343A8 (pt) | 2017-07-18 |
| HK1217134A1 (zh) | 2016-12-23 |
| WO2014047585A2 (en) | 2014-03-27 |
| US8566235B2 (en) | 2013-10-22 |
| MX2015003713A (es) | 2016-02-09 |
| AU2019202399A1 (en) | 2019-05-02 |
| US20220051247A1 (en) | 2022-02-17 |
| EP2898466A2 (en) | 2015-07-29 |
| BR112015006343A2 (pt) | 2017-07-04 |
| AU2013317766A1 (en) | 2015-04-16 |
| EP2898466A4 (en) | 2016-08-24 |
| JP2015535365A (ja) | 2015-12-10 |
| MX355689B (es) | 2018-04-26 |
| EP3582171A1 (en) | 2019-12-18 |
| CA2885383A1 (en) | 2014-03-27 |
| US20150186888A1 (en) | 2015-07-02 |
| US20130080318A1 (en) | 2013-03-28 |
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