CN101496385A - 通信辅助系统和方法 - Google Patents

通信辅助系统和方法 Download PDF

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Publication number
CN101496385A
CN101496385A CNA2007800279785A CN200780027978A CN101496385A CN 101496385 A CN101496385 A CN 101496385A CN A2007800279785 A CNA2007800279785 A CN A2007800279785A CN 200780027978 A CN200780027978 A CN 200780027978A CN 101496385 A CN101496385 A CN 101496385A
Authority
CN
China
Prior art keywords
requester
list
listings
call
requesters
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CNA2007800279785A
Other languages
English (en)
Chinese (zh)
Inventor
F·麦克格雷
R·皮涅斯
C·鲍麦斯特
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Grape Technology Group Inc
Original Assignee
Grape Technology Group Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Grape Technology Group Inc filed Critical Grape Technology Group Inc
Publication of CN101496385A publication Critical patent/CN101496385A/zh
Pending legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4933—Directory assistance systems with operator assistance

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Telephonic Communication Services (AREA)
CNA2007800279785A 2006-05-24 2007-05-24 通信辅助系统和方法 Pending CN101496385A (zh)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US80823606P 2006-05-24 2006-05-24
US60/806,236 2006-05-24

Publications (1)

Publication Number Publication Date
CN101496385A true CN101496385A (zh) 2009-07-29

Family

ID=38779267

Family Applications (1)

Application Number Title Priority Date Filing Date
CNA2007800279785A Pending CN101496385A (zh) 2006-05-24 2007-05-24 通信辅助系统和方法

Country Status (3)

Country Link
EP (1) EP2033421A4 (fr)
CN (1) CN101496385A (fr)
WO (1) WO2007139990A2 (fr)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2009100415A1 (fr) 2008-02-08 2009-08-13 Grape Technology Group Inc. Système et procédé permettant de fournir une assistance améliorée pour l'obtention d'informations de répertoire, dont une caractéristique de recomposition de numéros

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5850433A (en) * 1996-05-01 1998-12-15 Sprint Communication Co. L.P. System and method for providing an on-line directory service
US6775371B2 (en) * 1997-03-13 2004-08-10 Metro One Telecommunications, Inc. Technique for effectively providing concierge-like services in a directory assistance system
US6606744B1 (en) * 1999-11-22 2003-08-12 Accenture, Llp Providing collaborative installation management in a network-based supply chain environment
MXPA03002206A (es) * 2000-09-15 2004-12-03 Grape Technology Inc Sistema mejorado de asistencia de directorio.
US8472606B2 (en) * 2001-02-27 2013-06-25 Verizon Data Services Llc Methods and systems for directory information lookup
WO2003058926A1 (fr) * 2002-01-02 2003-07-17 Grape Technology Group, Inc. Procede et systeme d'assistance de communication

Also Published As

Publication number Publication date
EP2033421A2 (fr) 2009-03-11
WO2007139990A3 (fr) 2008-07-31
EP2033421A4 (fr) 2012-12-05
WO2007139990A2 (fr) 2007-12-06

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Legal Events

Date Code Title Description
C06 Publication
PB01 Publication
C10 Entry into substantive examination
SE01 Entry into force of request for substantive examination
C02 Deemed withdrawal of patent application after publication (patent law 2001)
WD01 Invention patent application deemed withdrawn after publication

Open date: 20090729