CN101754331A - Method and device for realizing fee query function - Google Patents

Abstract

The invention provides a method for realizing the fee query function to solve the problem in the prior art that it is inconvenient for users to accurately and conveniently determine the fee query items they need. The embodiment sets forth a method for realizing the cost query function. According to the original file of the user bill obtained from the communication system, the service types used by each user and the cost of each service used by each user are counted respectively, and the statistical information Save corresponding to the user ID of each user; obtain the user ID of the current user from the fee query request of the current user, find out the service type used by the current user in the saved statistical information according to the user ID, and then output it to the user; according to the current user The user selects the service from the output service category, finds the cost of the selected service of the current user in the statistical information and sends it to the user. According to the technical solution of the present invention, the user can accurately and conveniently determine the cost inquiry items he needs.

Description

A method and device for realizing fee inquiry function

technical field

The invention relates to the field of business support systems, in particular to a method and a device for realizing the fee inquiry function.

Background technique

At present, mobile communication services are developing rapidly, especially the variety of data services. The types of bills generated by users using services have also changed from the original traditional voice bills, short message bills, and general packet radio service GPRS (General packet radio service) bills. It has developed to include dozens of types such as MMS, Montnets SMS, mobile Internet, mobile games, mobile maps, mobile TV, and mobile animation. The existing practice is that every time a business is added, it is necessary to increase the cost query items of various channels such as business halls, online business halls, self-service terminals, SMS business halls, customer service, etc., and present all cost query items to meet user inquiries Expenses, understand the needs of consumption. Regardless of which services the user actually uses, the fee query items presented by each channel are all services. The user needs to remember the name of the service he uses, and then select an item from the displayed fee query items according to the service name to query the fee. In the case of increasing types of bills, this fee query function often makes it difficult for users to accurately remember which services they use, and it is also difficult to easily find the fee query items they need in a wide variety of fee query items. It is not convenient for the user to accurately and conveniently determine the cost inquiry item that he needs.

Contents of the invention

The main purpose of the present invention is to provide a method and device for realizing fee inquiry, so as to solve the problem in the prior art that it is difficult for users to accurately and conveniently determine the fee inquiry items they need when inquiring about fees.

In order to solve the above problems, the present invention provides the following technical solutions:

A method for realizing the fee query function, comprising the following steps:

According to the original file of user bills obtained from the communication system, the types of services used by each user and the cost of each service used by each user are counted, and the statistical information is stored corresponding to the user ID of each user;

Obtain the user ID of the current user from the fee query request of the current user, find out the service type used by the current user in the saved statistical information according to the user ID, and then output it to the user;

According to the service selected by the current user from the output service categories, the cost of the selected service of the current user is found in the statistical information and then sent to the user.

A device for realizing the fee inquiry function, comprising:

The obtaining module is used to obtain the original file of the user bill from the communication system;

A statistics module, used to count the types of services used by each user and the cost of each service used by each user according to the original file of the user bill obtained by the acquisition module;

The storage module is used to store the statistical information of the statistical module;

The first receiving module is used to receive the fee inquiry request of the user and obtain the user identification of the current user therefrom;

The first output module is used for searching the service type used by the current user in the statistical information saved by the storage module according to the user identification obtained by the first receiving module and then outputting it;

The second receiving module is used to receive the service category selected by the user from the service categories output by the first output module;

The second output module is used to search the statistical information stored in the storage module to obtain the cost of the service selected by the current user according to the service selected by the user, and then output it.

According to the technical solution of the present invention, the types of business actually used by the user are counted, and the cost of each business used by the user is counted, so when the user inquires about the cost, all the types of business output are the type of business that the user is currently using , so that the user directly confirms which services he has used according to the output service types, and then makes a selection from these service types, so that he can conveniently determine the cost query items he needs.

Description of drawings

Fig. 1 is a flow chart of statistical work on the network side in an embodiment of the present invention;

Fig. 2 is a flowchart of presenting fees to users in an embodiment of the present invention;

Fig. 3 is a schematic diagram of the device structure of the embodiment of the present invention.

Detailed ways

In order to enable users of the mobile communication system to accurately and conveniently determine the cost inquiry items they need when inquiring about fees, in the embodiment of the present invention, the types of services actually used by the users are counted, and when the users perform fee inquiries, the user is presented with the service types they use. Business types, users select the items they need to query in these business types. For this reason, relevant statistical work needs to be carried out on the network side, and the specific steps are shown in FIG. 1 .

Step 11: Obtain the original file of the user bill from the communication system. In this step, the network device collects original bill files from relevant network elements of the communication system, and these original files are used to determine the service used by the user and the generated fee. The original file of user bills obtained in this step may be the original file of user bills of all users targeted by the fee inquiry service.

Step 12: Convert the original file of the bill to a standard bill. The purpose of the format conversion here is to facilitate the statistical work in the following steps. Different file formats can be used according to different types of services, for example, separate file formats are used for voice services and data services, and the specific file formats used can be selected according to the nature and characteristics of the services to facilitate statistics.

Step 13: Perform format verification and office data verification on the standard bill. The format verification in this step refers to verifying the format recorded in the standard bill file, including verifying whether the value of the field is reasonable, etc. It is all numbers for verification. The office data here mainly refers to all relevant data such as the mobile subscriber number segment and various parameter configurations in the service support network. Enter step 14 after completing the above verification.

Step 14: According to the data in the standard bill, make statistics on the types of services used by each user and the cost of each service used by each user. The statistics in this step can be performed separately for each user. For user A, first extract the billing period, service type, and number of bills from the standard bill, as shown in Table 1, for example. The account period in Table 1 is a set period of time, for example, one month is taken as an account period. Table 1 contains the number of bills of the user in all services, and it can be seen that some of the bills are 0, indicating that the user does not use the service. Because for a certain business, when the number of bills of the business is determined, the service fee is also determined, so the statistics of the bills in the account period in Table 1 is equivalent to the cost of the service in the account period.

Table 1

After obtaining the information shown in Table 1, further statistics are made according to Table 1, and the contents shown in Table 2 are obtained:

account period Type of business Cumulative number of bills January 2008 GSM 100 January 2008 SMS 20 February 2008 GSM 189 February 2008 MMS 15

Table 2

The information contained in Table 2 is the types of services and the number of bills for which the number of bills of user A is not zero in each account period, which is equivalent to the statistics of the types of services and the corresponding expenses incurred by user A that are not zero. The types of services used by users in different account periods may also be different. For example, in Table 2, users used GSM and SMS services in January 2008, and used GSM and MMS services in February 2008.

Table 2 is the information obtained by counting the service type and the number of bills for user A, and the information obtained by counting multiple users is shown in Table 3. Each user in Table 3 is distinguished by a user identifier, such as the user's mobile number MDN. The user identifiers in Table 3 are MDNs, where MDN1, MDN2..., MDNn represent MDNs of a natural number n users. The accounting period in Table 3 ends in May 2008, which means that it is currently available to query the expenses before May 2008.

table 3

After the preparatory work of the above steps 11-14 is carried out, the fee inquiry service can be provided to the user. In the embodiment of the present invention, the user interacts with the server for presenting bills on the network side through the online business hall to realize fee inquiry. When the user puts forward a fee query request through the online business hall, the relevant equipment on the network side presents to the current user according to the query request of the current user for the fee of the set time period, that is, the selected account period, within the set time period. after the current user selects a service from the presented service categories, the current user is presented with the charges generated by the user using the selected service within the set time period. The specific steps of this method are shown in Figure 2 In FIG. 2 , the network device performing data statistics and storing statistical data in the storage step 14 is called a bill storage server. In this embodiment, the bill storage server stores information in the form shown in Table 3. The server on the network side for presenting bills is called a fee query server; in addition, these two network devices can also be internal modules of the same network element.

Step 20: The user initiates a query request for the bill of his choice through the online business hall. In this step, the user can log in to the online business hall through a network terminal device such as a personal computer, and then initiate a query request for querying a bill of a certain account period according to the operation requirements of the online business hall. The request includes the user's identification information, such as the The user's MDN. The online business hall is a kind of Internet WEB interface, and the equipment on the network side outputs the business type used by the current user within the set time period through this Internet WEB interface, and outputs the current user’s business status in the device through this Internet WEB interface. The fees incurred by using the selected service within a certain period of time. In addition, the account period can be selected by the user or specified by the system. When the user selects the account period, the account period selected by the user is used. If the user does not select the account period, the system default account period can be used.

Step 21: The online business hall sends the user's query request to the fee query server. In this step, the online business office generates a query request according to the data format acceptable to the fee query server according to the query request of the user, and the content expressed is still to query the bill of the account period requested by the user.

Step 22: The fee query server obtains the service type used by the user from the bill storage server. According to the identification information of the user, the fee query server can query the identification information of the user from the information in the form of Table 3 in the bill storage server, so as to obtain the type of service used by the user.

Step 23: The fee query server sends the service type used by the user to the online business hall.

Step 24: The online business hall presents the types of services used by the user to the user. In this step, because the business types obtained by the online business hall are the business types used by the user in the account period, what is presented to the user only includes the business types used by the user, and does not include the business types not used by the user.

Step 25: The user selects the service to inquire about the fee through the online business hall, that is, selects the fee query item, and then sends a service fee query request to the online business hall. In this step, the user can re-select the account period, or keep the account period selected in step 20.

Step 26: The online business hall sends a service fee query request to the fee query server according to the service fee query request sent by the user.

Step 27: After receiving the fee query request, the fee query server obtains the service bills in the account period selected by the user from the bill storage server. In this step, the fee record corresponding to the identification information is searched according to the identification information of the user in the stored information in the form of Table 3, and the bill is generated according to the required format of the bill according to the fee record.

Step 28: The fee query server sends the bill of the business selected by the user to the online business hall.

Step 29: The online business hall presents the bill to the customer.

According to the above steps 20-29, the user can inquire about the expenses generated by the services he uses through the online business hall, and during the inquiry process, all the services presented to the user by the online business hall are the ones the user is currently using. You can confirm which services you are using.

In addition, if the user inquires about the cost of the service he uses by dialing the service number, the relevant equipment on the network side obtains the service type used by the user from the bill storage server according to the user identification information, and sends the names of these services through the voice The method is communicated to the user, and the user selects the service type according to the voice to obtain the cost information of the selected service.

According to the method described above, the device in the embodiment of the present invention is shown in Figure 3. The fee query service device 30 in Figure 3 is used to implement the fee query function, and the fee is the fee generated by the user for using the service. The fee query service device 30 includes an acquisition module 31 , a statistics module 32 , a storage module 33 , a first receiving module 34 , a first output module 35 , a second receiving module 36 and a second output module 37 .

The obtaining module 31 is used to obtain the original file of the user bill from the communication system. The statistical module 32 is used to count the types of services used by each user and the cost of each service used by each user according to the original file of user bills obtained by the obtaining module 31 . The storage module 33 is used for storing statistical information of the statistical module 32 . After the user sends a fee query request, the first receiving module 34 is configured to receive the user's fee query request and obtain the user ID of the current user therefrom. The first output module 35 is used to search the statistical information stored in the storage module 33 to obtain the type of service used by the current user according to the user identification obtained by the first receiving module 34, and then output it to the user. The second receiving module 36 is used for receiving the service category selected by the user from the service categories output by the first output module 35 . The second output module 37 is used to search the statistical information stored in the storage module 33 to obtain the cost of the service selected by the current user according to the service selected by the user, and then send it to the user.

A kind of structure of statistics module 32 is to comprise format conversion sub-module and statistics sub-module, wherein, format conversion sub-module is used to convert the original file of user bill into the file of the format of setting; Statistics sub-module is used for from described The type of service used by each user and the cost of each service used by each user are obtained from the file in the set format. A structure of the statistics sub-module includes storage unit, batch price unit and accumulation unit. The storage unit is used for storing the set time period information. The rating unit is used to obtain, for each user, the fees incurred by the user in all services within each set time period from the file in the set format. The accumulating unit is used for recording, for each user, the types of services for which the user's expenses are not zero and the corresponding expenses incurred in each set time period.

The first receiving module 34 can also be used to receive a fee query request including time period information, so a structure of the first output module 35 includes a first search sub-module and a first output sub-module. The first search sub-module is used to search the current service type used by the user within the time period included in the user's fee query request from the statistical information saved by the storage module according to the user identification obtained by the first receiving module. The first output sub-module is used to output the business type found by the first search sub-module. Moreover, a structure of the second output module 37 includes a second search sub-module and a second output sub-module. The second search sub-module is used to search the current user's selected service fee within the time period included in the user's fee query request from the statistical information stored in the storage module. The second output sub-module is used to output the fee found by the first search sub-module. And the first output sub-module can also be used to present the service type to the user through the Internet page; the second output sub-module can also be used to present the fee to the user through the Internet page.

According to the technical solution of the present invention, the types of services actually used by the users are counted, and the cost of each service used by the users is counted, so when the user inquires about the cost, all the types of services presented to the user are the types of services that the user is currently using. Business types, so that users can directly confirm which services they use, and then make a choice from these business types, so as to conveniently determine the cost inquiry items they need.

Obviously, those skilled in the art can make various changes and modifications to the present invention without departing from the spirit and scope of the present invention. Thus, if these modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalent technologies, the present invention also intends to include these modifications and variations.

Claims (12)

1. a method that realizes fee query function is characterized in that, comprises the steps:

According to the user's ticket original document that from communication system, obtains, add up the class of business of each user's use respectively and add up each professional expense that each user uses, and statistical information is preserved corresponding to each user's user ID;

From active user's inquiry into expenses request, obtain active user's user ID, in the statistical information of preserving, search the class of business that obtains active user's use according to this user ID and export to the user then;

According to the business that the active user selects from the class of business of output, the expense of searching active user's selected business in statistical information sends to the user then.

2. method according to claim 1 is characterized in that described identification information comprises mobile subscriber number MDN.

3. method according to claim 1 is characterized in that, described add up the class of business that each user uses respectively and add up each professional expense that each user uses comprise step:

User's ticket original document is converted to the file of the form of setting;

From the file of the form of described setting, obtain each professional expense that class of business that each user uses and each user use.

4. method according to claim 3 is characterized in that, obtains each professional expense that class of business that each user uses and each user use the file of described form from described setting and comprises the steps:

At each user, from the file of the form of described setting, obtain the expense that this user produces in all business in time period of each setting;

At each user, write down that this user produces the expense of non-vanishing class of business of expense and corresponding generation in time period of each setting.

5. method according to claim 4 is characterized in that, comprises the information of time period in described active user's the inquiry into expenses request;

The class of business that then described active user uses comprises the class of business of using in the time period that the active user comprises in the inquiry into expenses request;

And the expense of described active user's selected business comprises the expense in the time period that active user's selected business comprises in the inquiry into expenses request.

6. method according to claim 1 is characterized in that described output comprises by the interface, the Internet and presenting.

7. a device of realizing fee query function is characterized in that, comprising:

Acquisition module is used for obtaining user's ticket original document from communication system;

Statistical module is used for user's ticket original document of obtaining according to acquisition module, adds up the class of business that each user uses respectively and adds up each professional expense that each user uses;

Memory module, the statistical information that is used to store statistical module;

First receiver module, the user ID that is used to receive user's inquiry into expenses request and therefrom obtains the active user;

First output module is used for the user ID obtained according to first receiver module, searches to obtain the class of business that the active user uses and export then in the statistical information that memory module is preserved;

Second receiver module is used for receiving the class of business that the user selects from the class of business of first output module output;

Second output module is used for the business according to user's selection, and the expense of searching the selected business that obtains the active user in the statistical information that memory module is preserved sends to the user then.

8. device according to claim 7 is characterized in that, described statistical module comprises:

The format conversion submodule is used for user's ticket original document is converted to the file of the form of setting;

The statistics submodule is used for obtaining each professional expense that class of business that each user uses and each user use from the file of the form of described setting.

9. device according to claim 8 is characterized in that, described statistics submodule comprises:

Memory cell is used to store the time period information of setting;

The wholesale price unit is used at each user, obtains the expense that this user produces in all business in time period of each setting from the file of the form of described setting;

Accumulated unit is used at each user, writes down that this user produces the expense of non-vanishing class of business of expense and corresponding generation in time period of each setting.

10. device according to claim 9 is characterized in that, described first receiver module is further used for receiving the inquiry into expenses request that comprises time period information;

Described first output module comprises:

First searches submodule, is used for the user ID obtained according to first receiver module, searches the class of business that the active user uses in the time period that comprises in the inquiry into expenses request the user in the statistical information that memory module is preserved;

First output sub-module is used to export first and searches submodule and search the class of business that obtains.

11. device according to claim 10 is characterized in that, described second output module comprises:

Second searches submodule, the expense of active user's selected business in the time period that is used in the statistical information that memory module is preserved is searched inquiry into expenses request the user, comprising,

Second output sub-module is used to export first and searches submodule and search the expense that obtains.

12. device according to claim 11 is characterized in that, described first output sub-module is further used for presenting class of business by internet page towards the user;

Described second output sub-module is further used for presenting expense by internet page towards the user.

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