CN103473143A - Fault correcting treatment, fault correcting method and device - Google Patents

Abstract

The present invention discloses a fault recovery process, a fault recovery method and a device thereof, wherein the above fault recovery processing method includes: the user terminal receives fault detection information from a fault detection system; the user terminal receives fault detection information according to the received fault detection information Instruction information is generated according to a predetermined strategy, wherein the instruction information is used to indicate the repair strategy adopted for repairing the fault to be repaired; the user terminal sends the generated instruction information to the fault detection system. The above-mentioned technical solution provided by the present invention solves technical problems such as poor repair effect, inability to know the repair situation in time, and high dependence on maintenance personnel in the process of fault detection and repair in the related art, so that the equipment can be more comprehensively Repair the faults, and at the same time allow the maintenance personnel to repair the faults in the offline state.

Description

Handling of fault repair, fault repair method and device

technical field

The present invention relates to the communication field, and in particular, relates to a fault recovery process, a fault recovery method and a device.

Background technique

With the steady growth of the telecommunications industry, the number of network devices is also increasing rapidly. How to manage these devices well, make faster repairs when faults occur, and how to improve the automatic repair capability of device faults is particularly important. At present, there are mainly two types of fault automatic repair methods: one is that the software monitoring system completes automatic system fault detection and repair; the other is that the operator participates in the fault resolution online through the human-computer interaction system.

The first category is that the software system completes automatic fault detection and repair, and can only avoid some faults that have established fault handling rules. When encountering faults that cannot be handled by its own system, it does not have the ability to automatically repair; Manual intervention, the process of automatic repair cannot be fed back to the relevant management personnel, and the situation of automatic repair cannot be known.

Although the second type is also automatic repair, it must handle and repair the fault through the man-machine online, and monitor the fault alarm of the system in real time. This also requires the maintenance personnel not to leave the maintenance system at all times, let alone handle it when the maintenance personnel is offline. Fault.

For the above-mentioned problems in related technologies, no effective solution has been proposed yet.

Contents of the invention

Aiming at technical problems such as poor repair effect, inability to know the repair situation in time, and high dependence on maintenance personnel in the fault detection and repair process in the related technology, the present invention provides a fault repair processing, fault repair method and device to at least solve the above technical problems.

According to one aspect of the present invention, a fault recovery processing method is provided, including: a user terminal receives fault detection information from a fault detection system; the user terminal generates indication information according to a predetermined policy according to the received fault detection information, wherein the indication The information is used to indicate the repair strategy adopted for repairing the fault to be repaired; the user terminal sends the generated instruction information to the fault detection system.

The above-mentioned user terminal generates indication information according to a predetermined strategy according to the fault detection information, including: the user terminal outputs fault detection information; the user terminal generates indication information according to the user instruction in response to the user instruction.

The aforementioned generating instruction information based on user instructions includes: the user terminal selects a restoration strategy corresponding to the fault information from preset restoration strategies, and determines to adopt the first restoration strategy according to the user instruction; the user terminal generates instruction information according to the first restoration strategy.

The aforementioned generating instruction information according to user instructions includes: the user terminal generates a second repair strategy for repairing faults to be repaired according to user instructions; the user terminal generates instruction information according to the generated second repair strategy.

After the user terminal generates the second repair strategy for repairing the fault to be repaired according to the user instruction, the method includes: the user terminal stores the second repair strategy in a database of repair strategies to be used.

The user terminal receiving the fault detection information from the fault detection system includes: the user terminal receiving a short message from the fault detection system, wherein the short message carries the fault detection information.

According to another aspect of the present invention, a fault repair method is provided, including: the fault detection system sends detected fault detection information to the user terminal; the fault detection system receives indication information from the user terminal, wherein the indication information It is generated by the user terminal according to the fault detection information according to a predetermined strategy, and the instruction information is used to indicate the repair strategy adopted for repairing the fault; the fault detection system repairs the fault to be repaired according to the repair strategy indicated by the instruction information.

After the above-mentioned fault detection system repairs the fault to be repaired according to the repair strategy, it also includes: the fault detection system will detect the fault to be repaired; the fault detection system will feed back the detection result of the fault to be repaired to the user terminal.

After the above-mentioned fault detection system repairs the fault to be repaired according to the repair strategy, it also includes: the fault detection system feeds back the detection result of the fault to be repaired to the user terminal; when the detection result shows that the fault has not been successfully repaired, the user terminal again The fault detection system sends indication information, wherein the indication information is used to indicate that the restoration strategy is different from the restoration strategy adopted for the last fault restoration.

According to another aspect of the present invention, a processing device for fault recovery is provided, which is located in a user terminal and includes: a first receiving module, configured to receive fault detection information from a fault detection system; a generating module, configured to receive The fault detection information generates instruction information according to a predetermined strategy, wherein the instruction information is used to indicate the repair strategy adopted for repairing the fault; the first sending module is used to send the generated instruction information to the fault detection system.

The generating module above includes: an output unit for outputting fault detection information; a generating unit for responding to a user instruction and generating instruction information according to the user instruction.

According to another aspect of the present invention, a fault repairing device is provided, located in a fault detection system, including:

The second sending module is configured to send the detected fault detection information to the user terminal; the second receiving module is configured to receive indication information from the user terminal, wherein the indication information is generated by the user terminal according to the fault detection information according to a predetermined strategy , and the instruction information is used to indicate the repair strategy adopted for repairing the fault to be repaired; the repair module is used to repair the fault to be repaired according to the repair strategy indicated by the instruction information.

Through the present invention, the user terminal is used to generate indication information for indicating the repair strategy adopted for repairing the fault to be repaired according to the fault detection information, and sends it to the fault detection system, or at the fault detection system side, according to the above received indication information, the fault to be repaired is repaired. The technical means of repair solves the technical problems in the process of fault detection and repair in related technologies, such as poor repair effect, failure to know the repair situation in time, and high dependence on maintenance personnel, so that the fault of the equipment can be repaired more comprehensively , and at the same time, maintenance personnel can also repair faults in an offline state.

Description of drawings

The accompanying drawings described here are used to provide a further understanding of the present invention and constitute a part of the application. The schematic embodiments of the present invention and their descriptions are used to explain the present invention and do not constitute improper limitations to the present invention. In the attached picture:

Fig. 1 is a flowchart of a processing method for fault repair according to an embodiment of the present invention;

2 is a structural block diagram of a processing device for fault repair according to an embodiment of the present invention;

3 is a schematic structural diagram of a processing device for fault repair according to an embodiment of the present invention;

Fig. 4 is a flow chart of a fault repair method according to an embodiment of the present invention;

Fig. 5 is a structural block diagram of a fault repairing device according to an embodiment of the present invention;

6 is a schematic structural diagram of an interactive fault automatic repair system according to an embodiment of the present invention;

FIG. 7 is a schematic diagram of an interactive fault automatic repair process according to an embodiment of the present invention.

Detailed ways

Hereinafter, the present invention will be described in detail with reference to the drawings and examples. It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

Example 1

FIG. 1 is a flow chart of a processing method for fault recovery according to an embodiment of the present invention. As shown in Figure 1, the method includes:

Step S102, the user terminal receives fault detection information from the fault detection system;

Step S104, the user terminal generates instruction information according to the received fault detection information according to a predetermined strategy, wherein the instruction information is used to indicate the repair strategy adopted for repairing the fault to be repaired;

Step S106, the user terminal sends the generated indication information to the fault detection system.

Through the above processing steps, since the user terminal sends the instruction information generated by it to indicate the restoration strategy adopted for repairing the fault to be repaired to the fault detection system, the fault detection system can execute the restoration strategy according to the instruction information of the user terminal, This avoids failure to repair faults that cannot be handled by the system due to incomplete fault handling rules (policies), and since users can interact with the fault detection system through user terminals, the automatic repair situation can be fed back to the management in a timely manner personnel. At the same time, similar to the reason above, since the user can interact with the fault detection system through the user terminal, maintenance personnel can handle faults in a timely manner even when they are not online.

The predetermined strategy in step S106 may be a user instruction, that is, the user terminal may flexibly generate different instruction information according to the user instruction. Specifically, in a preferred embodiment of the present invention, step S106 may include the following processing: the user terminal outputs fault detection information; the user terminal responds to the user instruction and generates indication information according to the user instruction. In this way, the user can realize information interaction with the fault detection system through the user terminal.

There are many ways to perform repair according to the above instruction information. For example, when the fault detection information carries the first repair strategy for repairing the fault to be repaired, the above instruction information is generated according to the first repair strategy. In one embodiment of the present invention In a preferred embodiment, the above-mentioned generation of instruction information based on user instructions may include the following processing: when the fault detection information carries a first repair strategy for repairing the fault to be repaired, the user terminal determines to adopt the first repair strategy according to the user instruction ; The user terminal generates the above indication information according to the first restoration policy. In this case, the instruction information generated by the user terminal indicates that the fault to be repaired is repaired using the first repair strategy, that is, the fault to be repaired is repaired according to the repair strategy carried in the fault detection information.

As mentioned above, there are many ways to perform restoration according to the above instruction information. In another preferred implementation manner of the embodiment of the present invention, generating instruction information according to user instructions may include the following process: the user terminal generates the instruction information according to the user instruction. A second repair strategy for repairing the fault to be repaired; the user terminal generates instruction information according to the generated second repair strategy. In this case, the instruction information generated by the user terminal indicates that the failure to be repaired is repaired by adopting the second repair strategy. In combination with the previous preferred embodiment, the above processing can implement the following repair strategy: when the user determines that the fault to be repaired cannot be repaired by using the first repair strategy or the result of repairing by the first repair strategy cannot meet the requirements, the second repair strategy is adopted, The opposite is also possible.

In a specific implementation process, the priorities of the above-mentioned first restoration strategy and the second restoration strategy may be set, that is, the first restoration strategy or the second restoration strategy is selected as the default restoration strategy.

After the user terminal generates the second repair strategy for repairing the fault to be repaired according to the user instruction, the method includes: the user terminal stores the second repair strategy in a database of repair strategies to be used. The user's new fault repair strategy can be intelligently added to the scheduled repair strategy library for such faults by the fault repair system, so that the fault repair strategies continue to increase and provide better fault detection information for subsequent fault resolution.

The above-mentioned user terminal can receive the fault detection information from the fault detection system in various forms, for example, it can be realized in the form of a short message, as follows: the user terminal receives the short message from the fault detection system, wherein the short message carries There is fault detection information.

This embodiment also provides a processing device for fault repair, which is located in the user terminal and is used to implement the above-mentioned embodiments and preferred implementation modes. What has been explained will not be described in detail. The module to be explained. As used below, the term "module" may be a combination of software and/or hardware that realizes a predetermined function. Although the devices described in the following embodiments are preferably implemented in software, implementations in hardware, or a combination of software and hardware are also possible and contemplated. Fig. 2 is a structural block diagram of a processing device for fault recovery according to an embodiment of the present invention. As shown in Figure 2, the device includes:

The first receiving module 20, connected to the generating module 22, is used to receive the fault detection information from the fault detection system;

The generating module 22 is connected to the first sending module 24, and is used to generate indication information according to a predetermined strategy according to the fault detection information received by the first receiving module 20, wherein the indication information is used to indicate the repair method adopted for repairing the fault Strategy;

The first sending module 24 is configured to send the generated indication information to the fault detection system.

Similar to the above-mentioned method embodiments, the functions realized by the above-mentioned modules avoid the inability to repair the faults that cannot be handled by the system due to incomplete fault handling rules (policies), and because the user can communicate with the fault through the user terminal The detection system interacts, and the automatic repair situation can be fed back to the management personnel in time. At the same time, similar to the reason above, since the user can interact with the fault detection system through the user terminal, maintenance personnel can handle faults in a timely manner even in an offline state.

In a preferred embodiment of the present invention, as shown in Figure 3, the above-mentioned generation module 22 includes: an output unit 220, connected to the generation unit 222, for outputting the above-mentioned fault detection information; generation unit 222, for responding to user instructions , generating the above indication information according to the user instruction.

Example 2

This embodiment provides a fault repair method based on the fault repair solution (ie, the fault repair processing method and device) in the embodiment. FIG. 4 is a flowchart of the fault repair method according to an embodiment of the present invention. As shown in Figure 4, the method includes:

Step S402, the fault detection system sends the detected fault detection information to the user terminal;

Step S404, the fault detection system receives instruction information from the user terminal, wherein the above instruction information is generated by the user terminal according to the above fault detection information according to a predetermined strategy, and the instruction information is used to indicate the repair strategy adopted for repairing the fault to be repaired ;

Step S406, the fault detection system repairs the fault to be repaired according to the repair strategy indicated by the above indication information.

In order to realize the interaction between the fault detection system and the user terminal, in a preferred embodiment of the present invention, after the above fault detection system repairs the fault to be repaired according to the above repair strategy, it may also include: the fault detection system will repair the fault to be repaired Perform detection; the fault detection system feeds back the detection result of the fault to be repaired to the user terminal.

After the fault detection system repairs the fault to be repaired according to the repair strategy, it also includes: the fault detection system feeds back the detection result of the fault to be repaired to the user terminal; the detection result of the user terminal is that the fault has not been repaired successfully In the case of , the indication information is sent to the fault detection system again, wherein the restoration strategy indicated by the indication information is different from the restoration strategy adopted for the last fault restoration. In this way, the fault to be repaired is cyclically repaired until the fault to be repaired is successfully repaired, which provides a repair success rate.

This embodiment also provides a structural block diagram of a fault repairing device. The device is located in the fault detection system, as shown in Figure 5, the device includes:

The second sending module 50 is connected to the second receiving module 52, and is used to send the detected fault detection information to the user terminal;

The second receiving module 52, connected to the repairing module 54, is used to receive indication information from the user terminal, wherein the indication information is generated by the user terminal according to the fault detection information according to a predetermined strategy, and the indication information It is used to indicate the repair strategy adopted to repair the fault to be repaired;

The repair module 54 is configured to repair the fault to be repaired according to the repair policy indicated by the indication information.

In order to better understand the above-mentioned embodiment 1 and embodiment 2, the following will be described in detail in conjunction with related drawings and embodiment 3.

Example 3

This embodiment provides an interactive fault automatic repair method and system. After the fault is detected by the system, the fault information and the recommended processing method are sent to the user terminal through a message, and the user interacts with the system by sending instructions through the terminal. Implement according to the fault resolution strategy configured by the system, or send a new command for the system to execute. After execution, the system will send a short message to the user for feedback on the situation after the command is executed. In this way, the defects caused by the pure software automatic repair system can be solved, and the maintenance personnel can also repair the fault at any time in an offline state.

Fig. 6 is a schematic structural diagram of an interactive fault automatic repair system according to an embodiment of the present invention. As shown in Figure 6, the system includes:

The fault detection and configuration module 60 is connected to the fault repair strategy configuration module 62 and the fault intelligent analysis module 64, which is used to enable the user to interact with the system to configure the fault detection mechanism and specific detection methods of each device, and to feed back the detection results to the fault intelligent analysis module.

The fault repair strategy configuration module 62 is connected to the fault intelligent analysis module 64 and the interaction module 66, and is used to set the fault repair strategy, provide support for the fault intelligent analysis module 64, and support strategy maintenance with the interaction module 66.

The fault intelligent analysis module 64 is connected to the interaction module 66, and is used to receive the fault information detected by the fault detection and configuration module 60 (or the result feedback after the fault is implemented), call the fault repair strategy configuration module 62 for intelligent analysis, and generate Push information to the interaction module 66;

The interaction module 66 is connected to the fault repair strategy execution module 68 and the fault detection and configuration module 60, and is used to receive the push information generated by the fault intelligent analysis module 64, and send a message to the user terminal; perform instruction interaction (including fault resolution) with the user terminal Policy addition and deletion and other maintenance operations), call the fault repair policy execution module 68 to complete the repair of specific faults; can call the fault detection and configuration module 60 to detect specific faults, interact with the fault intelligent analysis module 64 to generate feedback information to the user; receive user The fault maintenance instruction sent by the terminal interacts with the fault repair strategy configuration module 62 to complete the adjustment of the fault resolution strategy.

The fault repair policy execution module 68 receives the instruction information from the interaction module 66, executes the instruction to repair the fault of the specific equipment, and notifies the fault detection and configuration module 60 to detect the result of the fault repair after execution.

In order to better understand each module in the above system, the following describes the specific implementation process of each module as follows:

Before implementing interactive automatic fault repair, it is necessary to configure the fault detection and configuration module shown in Figure 6, such as detecting the detect.log of each device, and if the word error appears in the detect.log file, it means the device A fault occurs; at the same time, it is also necessary to configure a corresponding solution for the fault in the fault recovery policy configuration module shown in Figure 6, for example, when the device fails, configure software restart and other related strategies.

As shown in Figure 7, the process includes:

In step S702, the fault detection and configuration module detects faults of each device, and if a fault is found, the detection result is fed back to the fault intelligent analysis module.

In step S704, the fault intelligent analysis module invokes the fault repair strategy configuration module to perform intelligent analysis, and generates push information to the interaction module, the message includes but not limited to the faulty device and the recommended reply method.

Step S706, the interactive module receives the push information generated by the fault intelligent analysis module, and sends a message to the user

Step S708, the user judges the specific fault of the device according to the information pushed by the system, and refers to the fault solution pushed by the system. If the solution pushed by the system does not work, send a new solution to the interactive module; if the solution pushed by the system is feasible, Then reply the solution pushed by the system to the system

Step S710, after the interaction module receives the confirmation message from the user, it parses out the execution command sent by the user, and then sends the command to the fault recovery strategy execution module

Step S712, the fault repair policy execution module receives the instruction information from the interaction module, executes the instruction to repair the fault of the specific equipment, and notifies the fault detection machine configuration module to detect the result of the fault repair after execution.

Step S714, the fault detection and configuration module takes over the fault repair strategy execution module to detect again after the fault repair, if it is found that the fault has been repaired after the device executes the user repair instruction, it will feed back the information that the fault has been resolved to the fault intelligent analysis module; if If the fault still exists after the user repairs the quality of the equipment, the fault information and recommended fault solutions will be fed back to the user;

Step S716, the fault intelligent analysis module analyzes and receives the information of the fault detection and configuration module, and generates push information to the interaction module

In step S718, the interactive module pushes the message to the user again. If the user confirms that the fault has been repaired, the process is terminated. Otherwise, the above steps are repeated until the fault is repaired, and the interactive automatic fault repair is completed.

In another embodiment, software is also provided, and the software is used to implement the technical solutions described in the above embodiments and preferred implementation manners.

In another embodiment, there is also provided a storage medium, in which the software is stored, the storage medium includes but not limited to: optical discs, floppy disks, hard disks, rewritable memories, and the like.

Obviously, those skilled in the art should understand that each module or each step of the present invention described above can be realized by a general-purpose computing system, and they can be concentrated on a single computing system, or distributed in a network composed of multiple computing systems above, optionally, they may be implemented in program code executable by a computing system, thereby, they may be stored in a storage system to be executed by a computing system, and in some cases, may be in an order different from that here The steps shown or described are carried out, or they are separately fabricated into individual integrated circuit modules, or multiple modules or steps among them are fabricated into a single integrated circuit module for implementation. As such, the present invention is not limited to any specific combination of hardware and software.

The above descriptions are only preferred embodiments of the present invention, and are not intended to limit the present invention. For those skilled in the art, the present invention may have various modifications and changes. Any modifications, equivalent replacements, improvements, etc. made within the spirit and principles of the present invention shall be included within the protection scope of the present invention.

Claims (12)

1. A processing method for fault repair, characterized in that, comprising: The user terminal receives fault detection information from the fault detection system; The user terminal generates instruction information according to a predetermined strategy according to the received fault detection information, wherein the instruction information is used to indicate a repair strategy adopted for repairing the fault to be repaired; The user terminal sends the generated indication information to the fault detection system. 2. The method according to claim 1, wherein the user terminal generates instruction information according to a predetermined policy according to the fault detection information, including: The user terminal outputs the fault detection information; The user terminal generates the indication information according to the user instruction in response to the user instruction. 3. The method according to claim 2, wherein generating the indication information according to the user instruction comprises: The user terminal selects a repair strategy corresponding to the fault information from preset repair strategies, and determines to adopt the first repair strategy according to the user instruction; The user terminal generates the indication information according to the first restoration policy. 4. The method according to claim 2, wherein generating the indication information according to the user instruction comprises: The user terminal generates a second repair strategy for repairing the fault to be repaired according to the user instruction; The user terminal generates the indication information according to the generated second repair policy. 5. The method according to claim 4, characterized in that, after the user terminal generates the second repair strategy for repairing the fault to be repaired according to the user instruction, it includes: The user terminal stores the second restoration strategy in a database of restoration strategies to be used. 6. The method according to any one of claims 1 to 5, wherein the user terminal receives the fault detection information from the fault detection system, comprising: The user terminal receives a short message from the fault detection system, wherein the short message carries the fault detection information. 7. A method for repairing a failure, comprising: The fault detection system sends the detected fault detection information to the user terminal; The fault detection system receives indication information from the user terminal, wherein the indication information is generated by the user terminal according to the fault detection information according to a predetermined policy, and the indication information is used to indicate the method used to repair the fault repair strategy; The fault detection system repairs the fault to be repaired according to the repair strategy indicated by the indication information. 8. The method according to claim 7, characterized in that, after the fault detection system repairs the fault to be repaired according to the repair strategy, it further comprises: The fault detection system will detect the fault to be repaired; The fault detection system feeds back the detection result of the fault to be repaired to the user terminal. 9. The method according to claim 7, characterized in that, after the fault detection system repairs the fault to be repaired according to the repair strategy, it further comprises: The fault detection system feeds back the detection result of the fault to be repaired to the user terminal; When the detection result shows that the fault has not been successfully repaired, the user terminal sends the indication information to the fault detection system again, wherein the indication information is used to indicate the repair strategy and the repair strategy adopted for the last fault repair different. 10. A processing device for fault recovery, located in a user terminal, characterized in that it comprises: a first receiving module, configured to receive fault detection information from the fault detection system; A generating module, configured to generate instruction information according to a predetermined strategy according to the received fault detection information, wherein the instruction information is used to indicate the repair strategy adopted for repairing the fault; A first sending module, configured to send the generated indication information to the fault detection system. 11. The device according to claim 10, wherein the generating module comprises: an output unit, configured to output the fault detection information; A generating unit, configured to generate the indication information according to the user instruction in response to the user instruction. 12. A fault repairing device located in a fault detection system, characterized in that it comprises: The second sending module is used to send the detected fault detection information to the user terminal; The second receiving module is configured to receive indication information from the user terminal, wherein the indication information is generated by the user terminal according to the fault detection information according to a predetermined strategy, and the indication information is used to indicate the fault to be repaired The restoration strategy adopted for the restoration; A repair module, configured to repair the fault to be repaired according to the repair strategy indicated by the indication information.

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