EP1027800A1 - Procede et systeme d'assistance-annuaire - Google Patents

Procede et systeme d'assistance-annuaire

Info

Publication number
EP1027800A1
EP1027800A1 EP98950798A EP98950798A EP1027800A1 EP 1027800 A1 EP1027800 A1 EP 1027800A1 EP 98950798 A EP98950798 A EP 98950798A EP 98950798 A EP98950798 A EP 98950798A EP 1027800 A1 EP1027800 A1 EP 1027800A1
Authority
EP
European Patent Office
Prior art keywords
area code
directory assistance
destination number
inquiry
caller
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP98950798A
Other languages
German (de)
English (en)
Other versions
EP1027800A4 (fr
Inventor
Peter J. Foster
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nuance Communications Inc
Original Assignee
Voice Control Systems Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Voice Control Systems Inc filed Critical Voice Control Systems Inc
Publication of EP1027800A1 publication Critical patent/EP1027800A1/fr
Publication of EP1027800A4 publication Critical patent/EP1027800A4/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/27485—Appending a prefix to or inserting a pause into a dialling sequence
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/18—Comparators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier

Definitions

  • the present invention relates generally to telephone systems and, more
  • conventional directory assistance transaction involves a calling party accessing the service (e.g., through a 411 or 1-411 call), after which a human or automated operator
  • the requested number is provided electronically through an introductory "The number is " phrase.
  • NANP North American Numbering Plan
  • reply to a directory inquiry, except now the reply is extended to include ⁇ at the beginning of the reply message — the additional (and often well-known) area code.
  • Prepending the area code information requires the user to wait to hear the digits (i.e. the actual destination number) he or she really needs, while additional, unnecessary digits are
  • the present invention addresses this problem.
  • Still another object of this invention is to enhance the flexibility of a directory
  • a response to a directory service inquiry includes an
  • a directory assistance reply would be of the form "The
  • Figure 1 is a flowchart illustrating the preferred method of the present invention for providing directory assistance.
  • the present invention is implemented in a conventional directory assistance
  • the service in response to a directory assistance inquiry by a caller, the service locates a required directory assistance inquiry by a caller.
  • the destination number in the usual manner.
  • the destination number will have an associated
  • the response to the directory assistance inquiry comprises the destination number followed by the area code.
  • the directory assistance inquiry identifies the requested number as "386-0300" within area code "972”
  • the inventive method offers a reply to the calling party in a format such as identified below:
  • appending the area code may be dependent on the source of the initial call.
  • Figure 1 The method for directory assistance is implemented within a geographic area in which local telephone calls are associated with at least first and second area codes.
  • the first area code is "214"
  • the method begins at step 10 to determine whether a directory
  • step 12 the method continues at step 12 to process the inquiry. This involves locating a destination number of the called party, and this
  • destination number will have an associated area code due to the use of multiple area
  • step 20 continues at step 20 to communicate to the caller a response to the directory assistance
  • step 20 would communicate the following: "The number is 3-8-6-0-3-0-0
  • the method branches to step 22 to communicate to the caller a response comprising the destination number sans area code.
  • step 16 determines whether the outcome of the test at step 16 is negative. If the outcome of the test at step 16 is negative, the inquiry originated from a telephone in the second area code. This causes the method to branch to step 22, as previously described.
  • the area code information is

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

L'invention concerne un procédé d'asssistance-annuaire dans une région géographique dans laquelle les appels locaux (16, 18) sont traités par l'utilisation d'indicatifs régionaux multiples. Ce procédé est mis en route en réponse à la demande (10) d'assistance-annuaire d'un appelant. Le processus de recherche (12) comprend la localisation d'un numéro de destination doté d'un indicatif régional associé. Une réponse audible est ensuite communiquée à l'appelant sous forme d'un numéro de destination suivi de l'indicatif régional (20).
EP98950798A 1997-10-01 1998-10-01 Procede et systeme d'assistance-annuaire Withdrawn EP1027800A4 (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US94040597A 1997-10-01 1997-10-01
PCT/US1998/020530 WO1999017520A1 (fr) 1997-10-01 1998-10-01 Procede et systeme d'assistance-annuaire
US940405 2001-08-27

Publications (2)

Publication Number Publication Date
EP1027800A1 true EP1027800A1 (fr) 2000-08-16
EP1027800A4 EP1027800A4 (fr) 2004-09-08

Family

ID=25474771

Family Applications (1)

Application Number Title Priority Date Filing Date
EP98950798A Withdrawn EP1027800A4 (fr) 1997-10-01 1998-10-01 Procede et systeme d'assistance-annuaire

Country Status (4)

Country Link
EP (1) EP1027800A4 (fr)
JP (1) JP2001518756A (fr)
AU (1) AU9675398A (fr)
WO (1) WO1999017520A1 (fr)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7149295B2 (en) 2002-03-28 2006-12-12 Metro One Telecommunications, Inc. Technique for effectively controlling communication links to an information assistance service
FR2863803B1 (fr) * 2003-12-16 2006-04-07 France Telecom Procede de conversion de donnees extraites d'un carnet d'adresses, procede d'etablissement d'une communication telephonique a cout d'appel reduit et installation de telecommunications correspondante.
US20070265077A1 (en) * 2006-04-27 2007-11-15 Microsoft Corporation Haptic feedback for peripheral devices

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5267304A (en) * 1991-04-05 1993-11-30 At&T Bell Laboratories Directory assistance system
CA2137952C (fr) * 1994-01-03 1998-09-22 John Arthur Karpicke Appareil et methode pour avoir acces a un annuaire telephonique a identification des appelants et le tenir a jour

Also Published As

Publication number Publication date
JP2001518756A (ja) 2001-10-16
EP1027800A4 (fr) 2004-09-08
AU9675398A (en) 1999-04-23
WO1999017520B1 (fr) 1999-07-01
WO1999017520A1 (fr) 1999-04-08

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Legal Events

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Owner name: PHILIPS ELECTRONICS NORTH AMERICA CORPORATION

RAP1 Party data changed (applicant data changed or rights of an application transferred)

Owner name: SCANSOFT, INC.

A4 Supplementary search report drawn up and despatched

Effective date: 20040726

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Ipc: 7H 04M 1/2745 B

Ipc: 7H 04M 3/493 A

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Effective date: 20060503