EP1479005A4 - Verfahren, vorrichtung und system zum erfassen, verarbeiten und/oder abspielen von zwischen einem server und einem benutzer ausgetauschten ausgewählten daten - Google Patents

Verfahren, vorrichtung und system zum erfassen, verarbeiten und/oder abspielen von zwischen einem server und einem benutzer ausgetauschten ausgewählten daten

Info

Publication number
EP1479005A4
EP1479005A4 EP03710772A EP03710772A EP1479005A4 EP 1479005 A4 EP1479005 A4 EP 1479005A4 EP 03710772 A EP03710772 A EP 03710772A EP 03710772 A EP03710772 A EP 03710772A EP 1479005 A4 EP1479005 A4 EP 1479005A4
Authority
EP
European Patent Office
Prior art keywords
capturing
server
user
processing
selected data
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP03710772A
Other languages
English (en)
French (fr)
Other versions
EP1479005A1 (de
Inventor
Donald A House
Stephen M Beckett
Michael L Whitmer
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Verint Americas Inc
Original Assignee
Verint Americas Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/061,469 external-priority patent/US7219138B2/en
Priority claimed from US10/061,491 external-priority patent/US20030142122A1/en
Priority claimed from US10/061,489 external-priority patent/US20030145140A1/en
Application filed by Verint Americas Inc filed Critical Verint Americas Inc
Publication of EP1479005A1 publication Critical patent/EP1479005A1/de
Publication of EP1479005A4 publication Critical patent/EP1479005A4/de
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3409—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment for performance assessment
    • G06F11/3414—Workload generation, e.g. scripts, playback
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466—Performance evaluation by tracing or monitoring
    • G06F11/3476—Data logging
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466—Performance evaluation by tracing or monitoring
    • G06F11/3495—Performance evaluation by tracing or monitoring for systems
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3438—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment monitoring of user actions
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F2201/00—Indexing scheme relating to error detection, to error correction, and to monitoring
    • G06F2201/86—Event-based monitoring
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F2201/00—Indexing scheme relating to error detection, to error correction, and to monitoring
    • G06F2201/875—Monitoring of systems including the internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Hardware Design (AREA)
  • Quality & Reliability (AREA)
  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Information Transfer Between Computers (AREA)
  • Computer And Data Communications (AREA)
  • Debugging And Monitoring (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
EP03710772A 2002-01-31 2003-01-29 Verfahren, vorrichtung und system zum erfassen, verarbeiten und/oder abspielen von zwischen einem server und einem benutzer ausgetauschten ausgewählten daten Withdrawn EP1479005A4 (de)

Applications Claiming Priority (7)

Application Number Priority Date Filing Date Title
US61489 1993-05-13
US10/061,469 US7219138B2 (en) 2002-01-31 2002-01-31 Method, apparatus, and system for capturing data exchanged between a server and a user
US61491 2002-01-31
US10/061,491 US20030142122A1 (en) 2002-01-31 2002-01-31 Method, apparatus, and system for replaying data selected from among data captured during exchanges between a server and a user
US61469 2002-01-31
US10/061,489 US20030145140A1 (en) 2002-01-31 2002-01-31 Method, apparatus, and system for processing data captured during exchanges between a server and a user
PCT/US2003/002541 WO2003065232A1 (en) 2002-01-31 2003-01-29 Method, apparatus, and system for capturing, processing, and/or playing selected data exchanged between a server and a user

Publications (2)

Publication Number Publication Date
EP1479005A1 EP1479005A1 (de) 2004-11-24
EP1479005A4 true EP1479005A4 (de) 2010-10-13

Family

ID=27670384

Family Applications (1)

Application Number Title Priority Date Filing Date
EP03710772A Withdrawn EP1479005A4 (de) 2002-01-31 2003-01-29 Verfahren, vorrichtung und system zum erfassen, verarbeiten und/oder abspielen von zwischen einem server und einem benutzer ausgetauschten ausgewählten daten

Country Status (6)

Country Link
EP (1) EP1479005A4 (de)
JP (1) JP2005516305A (de)
AU (1) AU2003214926B2 (de)
CA (1) CA2474735C (de)
NZ (1) NZ534642A (de)
WO (1) WO2003065232A1 (de)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040172253A1 (en) * 2003-02-28 2004-09-02 Sun Microsystems, Inc., A Delaware Corporation Capture and playback web automation tool
JP5178219B2 (ja) * 2008-01-31 2013-04-10 三菱スペース・ソフトウエア株式会社 アクセス解析装置及びアクセス解析方法及びアクセス解析プログラム
JP5648186B2 (ja) 2011-08-22 2015-01-07 インターナショナル・ビジネス・マシーンズ・コーポレーションＩｎｔｅｒｎａｔｉｏｎａｌ Ｂｕｓｉｎｅｓｓ Ｍａｃｈｉｎｅｓ Ｃｏｒｐｏｒａｔｉｏｎ トランザクションを再生するためのデータを生成する装置及び方法
US11252244B1 (en) 2020-11-02 2022-02-15 GlassBox Ltd. System and method for web-session recording
US11663615B1 (en) 2022-07-29 2023-05-30 Content Square SAS Pageview payload storage and replay system
EP4562516A1 (de) * 2022-07-29 2025-06-04 Content Square SAS Payview-nutzlastspeicher- und wiedergabesystem

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6286046B1 (en) * 1997-12-22 2001-09-04 International Business Machines Corporation Method of recording and measuring e-business sessions on the world wide web
WO2001090966A1 (en) * 2000-05-24 2001-11-29 Telstra New Wave Pty Ltd Monitoring system

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5809250A (en) * 1996-10-23 1998-09-15 Intel Corporation Methods for creating and sharing replayable modules representive of Web browsing session
AU2002230735A1 (en) * 2000-12-11 2002-06-24 Phlair, Inc. System and method for detecting and reporting online activity using real-time content-based network monitoring

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6286046B1 (en) * 1997-12-22 2001-09-04 International Business Machines Corporation Method of recording and measuring e-business sessions on the world wide web
WO2001090966A1 (en) * 2000-05-24 2001-11-29 Telstra New Wave Pty Ltd Monitoring system

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of WO03065232A1 *

Also Published As

Publication number Publication date
AU2003214926B2 (en) 2009-01-22
WO2003065232A1 (en) 2003-08-07
CA2474735A1 (en) 2003-08-07
EP1479005A1 (de) 2004-11-24
NZ534642A (en) 2006-06-30
CA2474735C (en) 2009-10-13
JP2005516305A (ja) 2005-06-02

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