EP1574026A1 - Systeme de reponse - Google Patents

Systeme de reponse

Info

Publication number
EP1574026A1
EP1574026A1 EP03773347A EP03773347A EP1574026A1 EP 1574026 A1 EP1574026 A1 EP 1574026A1 EP 03773347 A EP03773347 A EP 03773347A EP 03773347 A EP03773347 A EP 03773347A EP 1574026 A1 EP1574026 A1 EP 1574026A1
Authority
EP
European Patent Office
Prior art keywords
message
party
communicable
graphically
called party
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP03773347A
Other languages
German (de)
English (en)
Other versions
EP1574026A4 (fr
Inventor
Anthony Younan
Robert Manning
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Jackson Technologies Pty Ltd
Original Assignee
Jackson Technologies Pty Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Jackson Technologies Pty Ltd filed Critical Jackson Technologies Pty Ltd
Publication of EP1574026A1 publication Critical patent/EP1574026A1/fr
Publication of EP1574026A4 publication Critical patent/EP1574026A4/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42382—Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4527—Voicemail attached to other kind of message
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/65—Aspects of automatic or semi-automatic exchanges related to applications where calls are combined with other types of communication
    • H04M2203/651—Text message transmission triggered by call
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53366—Message disposing or creating aspects
    • H04M3/53383—Message registering commands or announcements; Greetings

Definitions

  • the present invention relates to a reply system and, more particularly, to a system adapted, although not exclusively so, for automated call back in response to incoming voice telephone calls.
  • Simple answering machine-type devices are known for the purpose of providing a means for letting an incoming caller know that the called party is not available to take the call. Typically such machines also include the ability to allow the calling party to save a recorded message for subsequent play back by the called party when the called party becomes available to listen to phone messages.
  • Answer.ng machines by their nature, are- not portable devices in the same ' way that, for example, a mobile telephone is now considered a portable device or as a personal digital assistant (PDA) is now considered a portable device.
  • PDA personal digital assistant
  • said visually communicable message is enabled as a graph; ⁇ ally communicable message.
  • said visually communicable message is in the form of a transmission of digital data.
  • said incoming call is a voice call.
  • said incoming call is a text message or other visual message.
  • said graphically ⁇ ommun-i ca ] e message is an SMS message.
  • said graphically communicable message is a message containing both text and graphical symbols.
  • said graphically communicable message additionally includes voice or other audio" infermaEion.
  • said graphically communicable message includes video conten _
  • said called party is adapted to receive said incoming call on a hand-held device.
  • said called party is adapted to receive said incoming call on a fixed landline hand piece.
  • Preferably said pre-set graphically communicable message is determined by said called party.
  • Preferably said pre-set graphically communicable message is determined by a th rd party.
  • Preferably said pre-set graphically communicable message is determined, in part, by a third party and in part by said called party.
  • said third party monetises said system 'by provision of content in said graphically communicable message which promotes said third party.
  • Preferably said pre-set graphically communicable message is pertinent to the activity of said called party which prevented said called party from answering said incoming call thereby ⁇ -o be informative to said calling party .
  • Fig. 1 is a block diagram of a first embodiment of a call back system in accordance with the present invention
  • Fig. 2 is a block diagram of call sequencing for both a mobile to mobile scenario and a fixed telephone line scenario suitable for use 'in conjunction with the system of Fig. 1;
  • Fig. 3 is a block diagram of a second preferred embodiment of the present invention.
  • Fig. 4 is a block diagram of a third preferred embodiment of the present invention.
  • Pig. 1 there is illustrated in block diagram form a call back system 10 in accordance with a first, preferred embodiment,
  • the system allows a calling party A to utilise, for example, mobile telephone 11 ⁇ .o make a voice call to a called party B associated with second mobile phone 12.
  • gateway 13 transmits a graphically communicable message 24, in his instance in the form of an SMS text message., to the first mobile phone 11 of the calling party A for display on screen 15 of the mobile telephone of calling party A thereby to inform calling party A of the situation, in effect, as to why the called party B is unavailable to receive calls,.
  • Fig. 2 illustrates the situat-on in the upper block diagram for mobile to mobile communication, which is to say where the calling party A of block 20 calls called party B of block 21.
  • party A telephones the cal.l.ed party B via a fixed telephone line.
  • the handset (not shown) called by party A is set to "SMS call-back" then a . diversion to a message bank or equivalent electronic voice advisory line can be instigated which can advise words to the effect that an SMS call-back service will be put into effect.
  • an SMS message is sent to the handset of party A advising of pre-set data ideally determined, at least in part, by party B and dispatched in the event that party B is unavailable to take the incoming call from party A.
  • gateway 13 additional data processing capability is placed in communication with gateway 13 and application server 22 in the form of web interface management uni.t 23, reporting module 24 and database 25.
  • database 25 communicates with a content, manager 26 which can receive media from multiple sources including media feeds 1, 2, 3 as shown in Fig. 3.
  • the database 25 can interface with databases of, for example, a telecommunications company 27, a database of a financial institution 28 and/or a database of an affinity program 29.
  • the arrangement is to add value to the visually communicable message 114. This will be done in the situation where the message 3.14 initially includes text or equivalent data determined by the called party B and to which is added third parry data such as, for example, advertising indicia 115 for which ⁇ .he third party is prepared to pay to the provider (not shown) operating gateway 13 and application server 22 thereby, in this particular instance, absorb the costs to the carrier of communicating the visually communicable message via SMS or equivalent to a handset operated by calling party A,
  • the syst 10 of Fig. 1 can be utilised as part of a unified messaging platform 100 which can support the situation where calling party A seeks to establish a voice call with called party B and following the failure of the voice call, causing to be transmitted a visually commun cable message via server 110 to rhe display 115 of the handset of calling party A.
  • the system operates by the handset of called parry communicating its off status to master server 111 which ultimately communicates with server 110 for the purposes of sending an acknowledgement message to be displayed on the displ y 115 of the handset operated by calling party A.
  • the unified messaging platform 100 is farther adapted to utilise databases of third parties thereby to "monetise" the dispatch of the visually communicable message to the calling party.
  • Third parties of interest may include a te communications provider 116, a financial institution S
  • Such databases can work in conjunction with the basic system originally described with reference to Fig- 1 whereby, as a minimum, third parties can seek to accept the costs of generating and transmitting the visually communicable message to the handset of called party A.
  • the third party 116, 117, 118 will provide at least some of the content ultimately to appear on screen 115 with the balance of the content deriving from a pre-set message determine by choice of the receiving party B.

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Telephone Function (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

L'invention concerne un système permettant de répondre automatiquement à un abonné demandeur appelant un abonné demandé. Si l'abonné demandé n'est pas en mesure de répondre à l'appel entrant, le système transmet un message visuel prédéfini à l'abonné demandeur.
EP03773347A 2002-11-28 2003-11-24 Systeme de reponse Withdrawn EP1574026A4 (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
AU2002952987 2002-11-28
AU2002952987A AU2002952987A0 (en) 2002-11-28 2002-11-28 Reply system
PCT/AU2003/001562 WO2004049684A1 (fr) 2002-11-28 2003-11-24 Systeme de reponse

Publications (2)

Publication Number Publication Date
EP1574026A1 true EP1574026A1 (fr) 2005-09-14
EP1574026A4 EP1574026A4 (fr) 2006-07-12

Family

ID=29741598

Family Applications (1)

Application Number Title Priority Date Filing Date
EP03773347A Withdrawn EP1574026A4 (fr) 2002-11-28 2003-11-24 Systeme de reponse

Country Status (5)

Country Link
EP (1) EP1574026A4 (fr)
AU (1) AU2002952987A0 (fr)
CA (1) CA2511882A1 (fr)
GB (1) GB2413239A (fr)
WO (1) WO2004049684A1 (fr)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2896936A1 (fr) * 2006-01-27 2007-08-03 France Telecom Procede et systeme d'envoi de contenus multimedias
CN100471305C (zh) * 2006-05-10 2009-03-18 华为技术有限公司 移动通信网络中主动发起业务呼叫的方法和系统
GB2461041A (en) * 2008-06-17 2009-12-23 Intellprop Ltd Telecommunications services apparatus and method
GB2635711A (en) * 2023-11-22 2025-05-28 Vodacom Pty Ltd Methods and systems for handling a voice call

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5034975A (en) * 1989-12-21 1991-07-23 At&T Bell Laboratories Voice announcement device for improving functionality of multi-line telephones
FI101661B1 (fi) * 1996-01-08 1998-07-31 Nokia Mobile Phones Ltd Puhelimen oman puhelinvastaajan aktivointi soittajan numeron mukaan
US20010043680A1 (en) * 1998-08-03 2001-11-22 Richard K. Scheel Apparatus for and method of automatically answering an incoming telephone call and providing a screening message to caller
US6842512B2 (en) * 2000-11-14 2005-01-11 Fuji Xerox Co., Ltd. Systems and methods for managing electronic communications
EP1331799B1 (fr) * 2002-01-29 2006-05-31 Agere Systems Guardian Corporation Transmission automatique d'un signal d'information de réponse

Also Published As

Publication number Publication date
WO2004049684A1 (fr) 2004-06-10
GB0513177D0 (en) 2005-08-03
AU2002952987A0 (en) 2002-12-12
CA2511882A1 (fr) 2004-06-10
GB2413239A (en) 2005-10-19
EP1574026A4 (fr) 2006-07-12

Similar Documents

Publication Publication Date Title
US9712677B1 (en) Integrating two-dimensional barcodes and embedded links with call center operation
US6310944B1 (en) Method for adding context to communications
US8676167B2 (en) Mobile station with voice call acknowledgement and missed call scheduling
US9049696B2 (en) Multiple call session system and method for a mobile phone
US8774391B1 (en) Integrating embedded links with call center operation
US20080285727A1 (en) Communications Controller And Protocol
EP1574026A1 (fr) Systeme de reponse
JP2020088491A (ja) 自動メッセージシステムおよびその方法
KR100989363B1 (ko) 통화시 멀티미디어 콘텐츠를 제공하는 정보 제공 시스템 및그 방법
CN108390814B (zh) 增强在移动设备上的个人联系信息显示的方法
EP1325608B1 (fr) Appareil d'enregistrement de conversations telephoniques
US20100085900A1 (en) System and method for managing communication between parties
WO2014016661A2 (fr) Procédé et appareil pour mettre en œuvre des services de rappel automatique d'interrogation et de mise à jour d'informations
US20030138086A1 (en) International telephone routing information/status network
AU2003283075A1 (en) Reply system
WO2002058417A1 (fr) Procede et systeme permettant d'envoyer un message a un destinataire
KR100820954B1 (ko) 전화기의 링 신호시 정보 제공 방법
JP2000224306A (ja) 異なる通信事業者の移動電話端末にまたがって文字メッセージを伝達するメールサーバ
KR200343718Y1 (ko) 비착신시휴대폰문자메시지바로전송장치
KR100761464B1 (ko) 통신 시스템에서의 음성정보 송출 시스템 및 방법
JP2025152574A (ja) 自動営業システム及び自動営業プログラム
WO2016110857A1 (fr) Système et procédé de création d'indicateurs de disponibilité pour téléphone cellulaire et téléphone de bureau
KR100710918B1 (ko) 비착신시 휴대폰 문자메시지 바로 전송 장치
WO2012023882A1 (fr) Procédé pour fournir des informations à un abonné des communications téléphoniques
US20120163560A1 (en) Emergency communications controller and protocol

Legal Events

Date Code Title Description
PUAI Public reference made under article 153(3) epc to a published international application that has entered the european phase

Free format text: ORIGINAL CODE: 0009012

17P Request for examination filed

Effective date: 20050627

AK Designated contracting states

Kind code of ref document: A1

Designated state(s): AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IT LI LU MC NL PT RO SE SI SK TR

AX Request for extension of the european patent

Extension state: AL LT LV MK

DAX Request for extension of the european patent (deleted)
A4 Supplementary search report drawn up and despatched

Effective date: 20060614

RIC1 Information provided on ipc code assigned before grant

Ipc: H04M 3/42 20060101AFI20040614BHEP

STAA Information on the status of an ep patent application or granted ep patent

Free format text: STATUS: THE APPLICATION IS DEEMED TO BE WITHDRAWN

18D Application deemed to be withdrawn

Effective date: 20060601