EP1577839A2 - Dispositif et procédé pour contrôler l'utilisation des services proposé par un système postal, pour le suivi et la supervision des objets postaux - Google Patents

Dispositif et procédé pour contrôler l'utilisation des services proposé par un système postal, pour le suivi et la supervision des objets postaux Download PDF

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Publication number
EP1577839A2
EP1577839A2 EP05003806A EP05003806A EP1577839A2 EP 1577839 A2 EP1577839 A2 EP 1577839A2 EP 05003806 A EP05003806 A EP 05003806A EP 05003806 A EP05003806 A EP 05003806A EP 1577839 A2 EP1577839 A2 EP 1577839A2
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EP
European Patent Office
Prior art keywords
pti
service device
service
location
data center
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP05003806A
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German (de)
English (en)
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EP1577839A3 (fr
Inventor
Gerrit Dr. Bleumer
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Francotyp Postalia GmbH
Original Assignee
Francotyp Postalia GmbH
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Francotyp Postalia GmbH filed Critical Francotyp Postalia GmbH
Publication of EP1577839A2 publication Critical patent/EP1577839A2/fr
Publication of EP1577839A3 publication Critical patent/EP1577839A3/fr
Ceased legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07B—TICKET-ISSUING APPARATUS; FARE-REGISTERING APPARATUS; FRANKING APPARATUS
    • G07B17/00—Franking apparatus
    • G07B17/00016—Relations between apparatus, e.g. franking machine at customer or apparatus at post office, in a franking system
    • G07B17/00024—Physical or organizational aspects of franking systems
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07B—TICKET-ISSUING APPARATUS; FARE-REGISTERING APPARATUS; FRANKING APPARATUS
    • G07B17/00—Franking apparatus
    • G07B17/00016—Relations between apparatus, e.g. franking machine at customer or apparatus at post office, in a franking system
    • G07B17/00024—Physical or organizational aspects of franking systems
    • G07B2017/0004—Determining the location of mailpieces outside apparatus

Definitions

  • the invention relates to a method for controlling the use of a Postal Service provided for tracking and monitoring of mail items according to the preamble of Patent claim 1 specified type and an arrangement for Implementation of the method according to the preamble of Claim 21 specified type.
  • the invention is for all those Postal markets are provided in which postal companies provide information about provide the transport of letters, parcels. She is special for the use of service equipment, postage meters or Mail processing machines or computers with mail processing function (PC meter) or any other suitable device, to provide an interface to a claimant for triggering a service order for the tracking of transported mail and processing the mailpiece transport tracking information for a simplified query by the authorized party.
  • the print image previously used for franking points to the right left a value or franking stamp followed by a date or City stamp on.
  • the print image identifies the mail carrier in a first position on the top right of the letter (DE 199 13 066 A1).
  • the Deutsche Post AG allowed following one about 74 mm long and about 30 mm wide area in the upper right corner a letter envelope prescribed for franking, including the Printing an advertising cliche and printing a shipping method (for example, packet, letter, printed matter or airmail).
  • a mail is already one and the same piece of mail known by different companies / services, which are different Have been assigned to transport task parts.
  • German Utility Model DE 2003 14 910 U1 is known that a Section of the print image for a print to a first position Franking zone and another section for to a second position intended to be printed special postal information is provided.
  • the aforementioned section contains a one-dimensional barcode as Identifier for the respective mail item.
  • EP 1176560 A2 is a Postal system with means for tracking and monitoring mail known, wherein a label with a bar code attached to a mail piece which is then transported to the post office. There will be the label scanned and the information from the barcode is stored in a database stored for the purpose of tracking and monitoring. After the delivery of the mailpiece to the recipient, the label becomes removed and along with others on a separate sheet of paper placed, which is transported back to the post office and scanned there. The Information from the barcode is stored again in the database.
  • each parcel receives a unique identification when delivering a parcel to the courier company.
  • the courier will record certain points through a shipment in its infrastructure during the transit route and, at the end, the recipient's acknowledgment as soon as it has received the shipment.
  • a graphic image of the recipient's signature is also recorded.
  • the courier service offers its customers via the Internet a WWW-based query option, where the customer can enter the identification of the item to be tracked in a web form, and then receive the available item tracking information in a timely manner.
  • a query option for individual consignments is usual.
  • EP 282357 B1 (US 4,796,196) is already a letter processing device known for a letter containing a returnable item contains.
  • the latter has a scannable code comprising a receiver identified.
  • a database is a receiving location because of the code and determine a location at which the item is returned can be. After scanning the code in one place, for example the receiving location, a notification is prompted.
  • EP 1063618 A2 (US 6,532,452 B1).
  • the printed postal data contain value-added service data.
  • the latter include address information to e-mail the post sender or an authorized third party electronically.
  • US Pat. No. 6,208,910 B1 information about the location reached during the mailing of the postal item is determined via GPS.
  • EP 1,146,484 A1 there is an arrangement and method for providing a message when loading service data for a terminal known.
  • One for the recharge of devices with a credit balance and other service data trained service center is with a Database and at least one message-providing internal Service equipped.
  • a connection unit of the service center provides automatically connect to the device that is equipped a message intended for the customer during or after the event To reproduce communication.
  • the selection of a message is aimed according to the technical equipment of the terminal to playback perform.
  • the technical format of the communication is based on whether the message is to a PC meter, to a postage meter or is transferred to another mail processing machine.
  • Of the Effort in the service center or for the service provider is through the Need for a database and its maintenance high. In the Database are deposited important parameters of the client.
  • the invention is based on the object of providing a service for tracking to allow for transported mail and a A method of processing received mail item transport tracking information to accomplish. It should be at reduced time and Expenditure of the service due to the customer stay low.
  • a subtask is triggering the application of a mailing ID to control by a suitable machine user friendly to the Service.
  • Another subtask is the elaborate one Preparation of a number of the postal carriers provided Mailing transport tracking information as far as Automate the notification to be customer-friendly. This results in the sub-task at the Postabsendeort, in a franking machine or a suitable device or another predetermined location received mailing transport tracking information automatically collect, evaluate, recycle and If necessary, to show an authorized person.
  • the object is achieved with the features of claim 1 for a Method or for an arrangement with the features of the claim 21 solved.
  • the invention assumes that a post customer the relevant Mailing Transport Tracking Information (PTI) for Shipments that have been mechanically cleared, via a service device or receives a suitable communication terminal.
  • the PTI will be in prepared in a suitable way, so that the important information come quickly, clearly and promptly to the announcement.
  • PTI Mailing Transport Tracking Information
  • the invention is provided in the form of an application program Push model proposed, which compared to the known pull model is advantageous for the postal customer. While customers of courier services are used, transport data for individual shipments themselves can now query a postal customer due to the application program, i.e. without separate user request, from his franking machine or a suitable communication terminal collected PTI evaluated, processed and displayed.
  • a postal customer still has the option of certain shipments or shipment types as higher prioritized, their PTI then during the promotion be collected and will be informed about their whereabouts, for example, by messages on the display of his franking machine, by e-mail or SMS via a mobile phone.
  • the arrangement according to the invention has information processing means, a user interface with a display unit and with first operating elements for controlling the triggering of a service order for tracking transported mailpieces and second operating elements for processing mail item transport tracking information.
  • the service device After receiving a PTI returned by the service server during the execution of the mailing and information processing in the user's service device, the service device then notifies the user as a result of receiving or not receiving a PTI within an agreed time window, corresponding to a selected default via the notification type.
  • the information processing means are operatively connected to the user interface, to a communication interface, to a program memory for an application program, to a first nonvolatile memory for PTI and to a second nonvolatile memory for conditions related to the service.
  • an identifier that can be applied at the sender's location that does not contain any address information about the sender, nor does it contain information about the location or the time of the franking or the task of the mailpiece. For example, a randomly selected number or number is generated in a remote service server and transmitted to both the service device and the postal data center to facilitate mailing tracking.
  • identifier is generated in the service device itself, which allows a mailing identification and contains data for the identification of the service device.
  • the latter are also stored in a database of the remote service server and are transmitted to the postal data center in order to trigger a service of the postal data center for mail tracking over at least this part of the mailing identification applied by the customers of a service server.
  • the postal data center of the mail carrier can carry out the service of mailing tracking in a manner known per se on the basis of the mail item identification (SID) applied to the mail piece and generates a PTI.
  • SID mail item identification
  • the service server remote from the service device polls the postal data center at intervals for updating by the latest PTI.
  • Typical examples of a PTI are a) tracking information and b) delivery confirmation.
  • the queried PTI are transmitted by the service server via a communication link to the receiving location.
  • a suitable service device is programmed by an application program to collect, evaluate, process and display the PTI without a separate request from the authorized party.
  • the PTI transmission takes place automatically with each communication of the service server with that service device which should signal the receipt of a PTI or inform the authorized person automatically. This can be achieved by using communication with the manufacturer data center in conjunction with other services.
  • FIG. 1 shows a franking imprint according to the Frankit requirements the Deutsche Post AG.
  • the franking imprint shows a one-dimensional left Barcode (1D barcode) 15 for an identity code, which will be explained below.
  • the Franking imprint in the value impression a two-dimensional bar code (2D barcode) 17 for verification of proper payment the mailpiece transport fee.
  • - not shown - is the franking machine replaced by another mailing machine, such as one so-called PC meter.
  • another mailing machine such as one so-called PC meter.
  • PC meter One with a corresponding application program and PC equipped with a modem commercially available printer connected.
  • - is the franking machine a first service device and a second service device communicatively connected, the latter for communication with destined for a remote service server.
  • the franking machine 110 or the PC meter or the service device is advantageously equipped with an application program and by information processing means to form the mailing transport delivery information (PTI) automatically, i. without to collect and evaluate a separate request from the claimant prepare and display.
  • Component is for example one Display in idle state (if otherwise, for example, the time displayed) shows the relevant parts of the current PTI.
  • Display in idle state shows the relevant parts of the current PTI.
  • LED Light-Emitting Diode
  • other signal means beeper
  • an unsolicited notification such as e-mail, voice-mail, SMS.
  • the order of information evaluation and delivery is determined by the application program.
  • default values may be set via the User interface offered so that the user of a number can offer selected signaling conditions.
  • a franking and generating of data sets takes place.
  • the franking machine 110 registers and stores for each tracking the selected SID the franking date, the Franking time and the type of shipment (registered mail, parcel, etc.), the Alert flag and the signaling condition (alert condition).
  • step C is a known mail transport and PSI sampling and PTI storage by one at a third location located post data center.
  • manufacturer data center 210 there is a modem connection between manufacturer data center 210 and franking machine 110, about the news in one manufacturer-specific or standardized protocol (eg SMS) can be transmitted to then in the franking machine 110th or a connected peripheral device (e.g., a scale) for To be brought.
  • manufacturer-specific or standardized protocol eg SMS
  • peripheral device e.g., a scale
  • a postage meter with an additional Administration PC connected.
  • customer input in step A) or subsequent corrections as well as the time time necessary administration of customer settings can optionally use a personal computer Communication interface are used for franking machine, if this by more comfortable and efficient input and display options offers simplified handling and more overview.
  • FIG. 4 shows a flowchart when setting the alert flag.
  • the Flowchart is characterized by steps A1 to A7.
  • Step A1 sets the application program via the user interface Users of the machine an input option for setting an alert flag available for current mailings.
  • the arrangement for controlling and utilizing a service provided by the postal system for tracking and monitoring mailpieces is preferably realized in a postage meter machine.
  • the evaluation of the input is carried out by information processing means, such as by a control unit of the franking machine.
  • the control unit of the franking machine registers an alert flag entry for the current shipment, advantageously in a defined time interval before the franking.
  • the control unit of the franking machine then generates a SID for the current shipment according to a step A3 and, according to a step A4, initiates the printing of the SID on the surface of the current consignment together or in the same work step with the franking.
  • step A5 the control unit of the franking machine generates a record with the SID, with date and franking time.
  • the control unit of the postage meter automatically adds the default / alert condition and / or the alert method to the data record according to an input.
  • step A7 the control unit of the postage meter writes a new record into a non-volatile memory.
  • the costly and time-consuming PTI query at the postal data center is automated and left to a server of the data center at the franking machine manufacturer who sorts the PTI by postage meter serial numbers and waits to download the data into the postage meter upon occasional communication with the users, ie without thereby harassing the users.
  • the routine contained in the application program runs completely in the background.
  • the manufacturer data center 210 addresses one of the user in the second step B specified organizer 111.
  • the organizer can over a local radio network 150 (e.g., Bluetooth, Airport, etc.) at the user be addressed, creating an online notification of the User can be reached.
  • the organizer can also be accessed via a PC 114 load its current news, and thereby in regular Time intervals or if needed by the user with the manufacturer data center 210 sync.
  • the manufacturer data center 210 addresses one of the user in the second step B specified pager 112 based on the user notified telephone number.
  • the vendor data center is preparing the PTI in pager format. Once the pager 112 receives the message It optionally outputs an acoustic signal or a vibration signal to the To alert users to the receipt of a new message. In this case, the interface 150 is through a telephone landline realized.
  • the manufacturer data center 210 addresses one of the user in the second Step B specified telephone 113 or mobile phone 115 based on the from User notified phone number.
  • the selection of the communication terminal via user interface is again by a logical Switch 119 symbolizes.
  • the PTI is manufactured by the manufacturer data center 210 using a voice synthesizer in an acoustic Signal prepared on an answering machine or a voicebox of the user can be recorded.
  • the Interface 150 realized by a telephone landline or mobile network.
  • the manufacturer data center 210 addresses an e-mail account specified by the user in the second step B on the basis of the e-mail address communicated by the user.
  • the PTI is prepared by the manufacturer data center 210 into an e-mail text or attachment that the user can query, read, and / or print via a separate printer (not shown) using a personal computer 114.
  • the interface 150 is realized by the Internet.
  • the selection symbolized by the switch 119 concerns an option for an e-mail client protocol eg POP, S / MIME, MS-OUTLOOK, etc.
  • the manufacturer data center 210 sets for each postage meter Directory ready to be accessed by using a file transfer protocol (file Transfer Protocol) can be accessed via the Internet.
  • file Transfer Protocol file Transfer Protocol
  • the directories can each be named after the franking machines whose PTI they should later contain. Every franking machine is Identifiable via a serial number.
  • the PTI is from the manufacturer data center 210 edited into a text / graphics file and in the filed directory and made available for download.
  • the user loads at regular intervals or as needed the available files from the manufacturer data center to his PC 114 with which the files are read and / or printed can be.
  • This option is selectable in what symbolized by the switch 119 and by the direct Connection 117 between franking machine and interface 150 is described, the latter being realized by the Internet.
  • the franking machine can receive messages that have arrived to alert you to an acoustic message.
  • Step F remains unchanged from the basic method.
  • the basic system can be integrated into a job management of the user. This is desirable if the user generates shipments for individual orders of his customers whose delivery is an essential step of the order and should be tracked and tracked accordingly.
  • Typical examples of such users are banks that send credit cards, debit cards, cash cards, etc. to their customers on request, or associations, foundations, authorities, companies, cooperatives, etc. that send membership cards to their clients upon request.
  • the user typically has an order management system in which he also wants to track the shipments belonging to a job.
  • the basic method in the order management system eg SAP
  • SAP can be integrated with the user by an online communication interface to the manufacturer data center 210 is used analogous to the manner already described.
  • the franking machine 110 is connected via a communication interface 116 to a postage meter support personal computer 120, which in turn has an on-line communication interface 150 to the manufacturer data center 210.
  • Postage meter support PC 120 in its function, has nothing to do with the administration PC proposed above in the previous embodiment (FIG. 2) as an optional configuration aid, but has a communication interface 125 to the user's order management system 130 , If both functions are desired, it is provided that the postage meter support and administration functions are implemented on the same physical personal computer.
  • Step A In this step, the trigger for setting alert flags for certain shipments is initiated by the job management system 130.
  • the compilation of mailings, such as cover letter with form and credit card, in envelopes and their delivery to the postage meter 110 can be centrally controlled by a computer, so that an integration into an order management of the customer is obvious. If such a mail processing system is not available, then a franking machine can be integrated into an order management system as follows.
  • the postage meter 110 operates in batch mode so that an alert flag is set for each shipment of a batch prepared by the user.
  • step B two equipment variants of the franking machine: With or without a built-in scanner that can read suitably coded information from an envelope.
  • Step B In addition to storing the shipment-related data, the postage meter 110 transmits this shipment-related data to the FM support PC, which forwards them to the order management system. There they are linked with the corresponding order data.
  • the user prepares a batch of shipments, whose shipping he wants to track. He chooses the shipment type and as Alert Method for all shipments of the batch the notification of the FM support PC, e.g. by e-mail. Now the user sorts the shipments according to the list of related orders in the order Management System 130. After clearing all shipments of the Batch becomes the sorted list of generated records from each SID, Franking date, franking time, type of shipment (registered mail, parcel, etc.), Alert Flag and Alert Method, which are processed for the shipments Stacks were generated by the franking machine 110, from the Franking machine 110 via the interface 116 to the FM support PC 120 transmitted. The FM support PC transmits the list of received data records to the order management system, where they place the corresponding orders according to their order be assigned.
  • the user also prepares a batch of shipments whose shipping he wants to track.
  • the order number of the respective consignment is noted on each envelope or in the address window of each envelope in machine-readable form, for example as a barcode.
  • a sorting of the shipments in a stack is not required.
  • the user selects the shipment type and as Alert Method for all shipments of the batch the notification of the FM support PC, eg by e-mail. Now the user sends the stack through the franking in the franking machine.
  • the order number of each envelope supplied is read by scanner, a SID is selected, printed and then the data set of order number, SID, franking date, franking time, type of shipment (registered letter, parcel, etc.), Alert Flag and Alert Method in the franking machine 110 stored.
  • the data records are transmitted via the interface 116 to the FM support PC 120 and forwarded from there via the interface 125 to the order management system 130. The transmission can take place for each data record immediately or in collected form, with several data records being collected in the franking machine 110 and / or in the FM support PC and subsequently being transmitted in packages to the order management system.
  • Step C remains unchanged from the basic method.
  • Step D remains unchanged.
  • Step E In a modification of the basic method, not the franking machine 110 receives the PTI here, but the FM support PC, as specified by the Alert Method. Technically, this may be through push services such as e-mail or www services triggered by manufacturer data center 210, or pull services, where manufacturer data center 210 provides the up-to-date information, and the FM support PC that information interrogated and picked up at regular intervals (ftp).
  • push services such as e-mail or www services triggered by manufacturer data center 210
  • pull services where manufacturer data center 210 provides the up-to-date information, and the FM support PC that information interrogated and picked up at regular intervals (ftp).
  • Step F The FM support PC forwards the received PTI to the job management system, where they are linked to the corresponding jobs.
  • the SID can be used as the key to the database of orders.
  • the respective progress in shipping is noted and, where appropriate, further appropriate measures are initiated.
  • An arrangement for carrying out the method has at least Information processing means and a user interface and is in a preferred variant of a service device, which is programmed after receiving one from the service server returned during the execution of the mailing PTI a notification of the user as a result of the Receiving or not receiving a PTI according to one control the selected preset via the notification type.
  • service equipment is programmed to not receive a PTI within an agreed time window and a notification of the user regarding the delayed Mail transport takes place.
  • the service device 110 is a franking machine and that the information processing means include a control unit of the postage meter.
  • the franking machine has a first selection means, which for Selection of printing a section of the printed image that serves the Contains mailing identification.
  • the first selection means is with the Control unit is connected, the latter controls the printer means so, that the selected section is assigned to a pre-assigned predetermined one Position is printed. This ensures that the respective selected a postal carrier characterizing section 17 to a first and the respectively selected one mailing identification characterizing section 15 is printed to a second position.
  • the Machine for applying the mailing identification a franking machine and that the service device is a separate communication terminal is.
  • the service device is a personal computer and that the Information processing means a control unit of the personal computer lock in.
  • the personal computer 120 is on the one hand via a first interface 116 with a franking machine 110 and on the other hand via a second interface 125 with a job management system 130 communicatively connected, the personal computer 120 has a postage meter support function. That should not be excluded also the variant that Postage meter support and administration functions the same physical personal computer.
  • the list of SID's held with the associated data Each record of the list consists of (SID, Alert Condition, Alert Method, Result). For every Shipment for which an alert flag is set will create a new record in the list was added. The SID becomes unique for each record awarded, for example by ascending numbering in one sufficiently large number interval. The alert condition and alert Method are by reference to each alert condition or alert Method within a small supply of possible alert conditions or Alert Methods stored efficiently. Once a delivery result (SID, result), this is done with the corresponding record in the list linked (linking done via SID) and the result in the relevant Record (field: Result) saved.
  • the memory management of List can be set so that a record after a preset Time is deleted from the list, or as soon as a user of it Deletion explicitly initiated on the user interface.
  • For processing Mailing transport tracking information (PTI) are second controls 42 provided.
  • PTI Mailing transport tracking information
  • the volatile memory is used for temporary data processing during the letter processing or PTI evaluation.
  • the Information processing means 2 are provided with a signal element 80, for example a beeper, connected.
  • the franking machine has a communication interface 30, with which they connect to the Manufacturer Data Center 210 can build or connect to an FM support PC 120.
  • the mentioned components display, Input or operating unit, memory and communication interface are coordinated by the control unit 60.
  • a variant of the type Y1 with call forwarding is the Franking machine informed by the data center, as soon as the franking machine has established a modem connection to the data center.
  • the Postage meter is (i) via a serial cable or a local network connected to one or more PC's and signals the feedback information about this PC (s).
  • the postage meter routes the call via its modem interface online or delayed further on other terminal of the customer's choice, via a telephone connection features.
  • This variant is technically closer to the Embodiment variants of Figure 2, because also here the connection between Data Center and the franking machine FM is initiated by the user.
  • a Switching software in the data center In the data center are the Addresses (typically telephone numbers or e-mail addresses) of one or more terminals (terminals connected via telephone connection or Internet connection) deposited, over which the customer the Wishes to receive feedback information.
  • Addresses typically telephone numbers or e-mail addresses
  • terminals terminal connected via telephone connection or Internet connection
  • Y3 In another variant of the type Y3) is a Switching software in the personal computer.
  • the (i) e-mail address or (ii) modem telephone number of the customer specified personal computer PC deposited.
  • the PTI or feedback Information will be sent from the data center to this e-mail address (i) or Telephone number (ii).
  • the PC provides the PTI or feedback Either inform yourself, and / or forward them to you by the customer preselected terminal on. For example: franking machine or organizer that uses a serial cable or local area network, other terminals are connected with telephone connection and that of the Modem of the PC can be addressed.

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  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Sorting Of Articles (AREA)
EP05003806A 2004-03-19 2005-02-23 Dispositif et procédé pour contrôler l'utilisation des services proposé par un système postal, pour le suivi et la supervision des objets postaux Ceased EP1577839A3 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE102004014428A DE102004014428A1 (de) 2004-03-19 2004-03-19 Verfahren und Anordnung zur Steuerung der Nutzung einer vom Postsystem bereitgestellten Dienstleistung zur Verfolgung und Überwachung von Postsendungen
DE102004014428 2004-03-19

Publications (2)

Publication Number Publication Date
EP1577839A2 true EP1577839A2 (fr) 2005-09-21
EP1577839A3 EP1577839A3 (fr) 2006-10-11

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EP05003806A Ceased EP1577839A3 (fr) 2004-03-19 2005-02-23 Dispositif et procédé pour contrôler l'utilisation des services proposé par un système postal, pour le suivi et la supervision des objets postaux

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US (1) US20050209978A1 (fr)
EP (1) EP1577839A3 (fr)
DE (1) DE102004014428A1 (fr)

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EP1577839A3 (fr) 2006-10-11
US20050209978A1 (en) 2005-09-22

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