EP2873036A4 - System und verfahren zur optimierten und verteilten ressourcenverwaltung - Google Patents

System und verfahren zur optimierten und verteilten ressourcenverwaltung

Info

Publication number
EP2873036A4
EP2873036A4 EP13820176.9A EP13820176A EP2873036A4 EP 2873036 A4 EP2873036 A4 EP 2873036A4 EP 13820176 A EP13820176 A EP 13820176A EP 2873036 A4 EP2873036 A4 EP 2873036A4
Authority
EP
European Patent Office
Prior art keywords
optimized
resource management
distributed resource
distributed
management
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP13820176.9A
Other languages
English (en)
French (fr)
Other versions
EP2873036A1 (de
Inventor
Brian R Galvin
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Vonage Business Ltd
Original Assignee
NewVoiceMedia Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US13/602,048 external-priority patent/US8386639B1/en
Application filed by NewVoiceMedia Ltd filed Critical NewVoiceMedia Ltd
Publication of EP2873036A1 publication Critical patent/EP2873036A1/de
Publication of EP2873036A4 publication Critical patent/EP2873036A4/de
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/535—Tracking the activity of the user
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Economics (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Development Economics (AREA)
  • General Business, Economics & Management (AREA)
  • Game Theory and Decision Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Signal Processing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • General Engineering & Computer Science (AREA)
  • Computer Hardware Design (AREA)
  • Educational Administration (AREA)
  • Telephonic Communication Services (AREA)
EP13820176.9A 2012-07-16 2013-07-16 System und verfahren zur optimierten und verteilten ressourcenverwaltung Withdrawn EP2873036A4 (de)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US201261672240P 2012-07-16 2012-07-16
US13/602,048 US8386639B1 (en) 2012-01-24 2012-08-31 System and method for optimized and distributed resource management
PCT/US2013/050717 WO2014014935A1 (en) 2012-07-16 2013-07-16 System and method for optimized and distributed resource management

Publications (2)

Publication Number Publication Date
EP2873036A1 EP2873036A1 (de) 2015-05-20
EP2873036A4 true EP2873036A4 (de) 2016-02-17

Family

ID=49949211

Family Applications (1)

Application Number Title Priority Date Filing Date
EP13820176.9A Withdrawn EP2873036A4 (de) 2012-07-16 2013-07-16 System und verfahren zur optimierten und verteilten ressourcenverwaltung

Country Status (2)

Country Link
EP (1) EP2873036A4 (de)
WO (1) WO2014014935A1 (de)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN107563734A (zh) * 2017-08-24 2018-01-09 维沃移动通信有限公司 一种资源转移方法、相关设备及系统

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN108595267A (zh) * 2018-04-18 2018-09-28 中国科学院重庆绿色智能技术研究院 一种基于深度强化学习的资源调度方法和系统
CN111352620B (zh) * 2020-03-25 2021-09-14 珠海格力电器股份有限公司 可视化组态编程方法及系统
CN113626287B (zh) * 2021-08-11 2024-08-09 中国工商银行股份有限公司 资源配置方法及装置、电子设备和计算机可读存储介质
US11935070B2 (en) * 2022-02-16 2024-03-19 United Airlines, Inc. Remote airline agent on-demand
US20240112124A1 (en) * 2022-09-29 2024-04-04 Adp, Inc. Smart skills verification system

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20090171752A1 (en) * 2007-12-28 2009-07-02 Brian Galvin Method for Predictive Routing of Incoming Transactions Within a Communication Center According to Potential Profit Analysis

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2002093321A2 (en) * 2001-05-17 2002-11-21 Bay Bridge Decision Technologies, Inc. System and method for generating forecasts and analysis of contact center behavior for planning purposes
US8340274B2 (en) * 2008-12-22 2012-12-25 Genesys Telecommunications Laboratories, Inc. System for routing interactions using bio-performance attributes of persons as dynamic input
US20120101867A1 (en) * 2010-10-25 2012-04-26 Zgardovski Stanislav V System for Automatic Assignment of Agents in Inbound and Outbound Campaigns

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20090171752A1 (en) * 2007-12-28 2009-07-02 Brian Galvin Method for Predictive Routing of Incoming Transactions Within a Communication Center According to Potential Profit Analysis

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN107563734A (zh) * 2017-08-24 2018-01-09 维沃移动通信有限公司 一种资源转移方法、相关设备及系统

Also Published As

Publication number Publication date
WO2014014935A1 (en) 2014-01-23
EP2873036A1 (de) 2015-05-20

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