EP4346184A3 - Automatische erstellung eines bot auf der grundlage von skripten - Google Patents

Automatische erstellung eines bot auf der grundlage von skripten Download PDF

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Publication number
EP4346184A3
EP4346184A3 EP24157625.5A EP24157625A EP4346184A3 EP 4346184 A3 EP4346184 A3 EP 4346184A3 EP 24157625 A EP24157625 A EP 24157625A EP 4346184 A3 EP4346184 A3 EP 4346184A3
Authority
EP
European Patent Office
Prior art keywords
transcript
automation
imported
displayed
statement
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP24157625.5A
Other languages
English (en)
French (fr)
Other versions
EP4346184A2 (de
Inventor
Ravikiran Chittari
Eswar Priyadarshan
Robert Locascio
Jonathan ALTSCHULER
Suresh RAMAKRISHNAIAH
Htet WIN
Chuqing HE
Matthew Dunn
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
LivePerson Inc
Original Assignee
LivePerson Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by LivePerson Inc filed Critical LivePerson Inc
Publication of EP4346184A2 publication Critical patent/EP4346184A2/de
Publication of EP4346184A3 publication Critical patent/EP4346184A3/de
Withdrawn legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/10—Text processing
    • G06F40/166—Editing, e.g. inserting or deleting
    • G06F40/186—Templates
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/04847—Interaction techniques to control parameter settings, e.g. interaction with sliders or dials
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/10—Text processing
    • G06F40/197—Version control
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/216—Handling conversation history, e.g. grouping of messages in sessions or threads

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Artificial Intelligence (AREA)
  • Computational Linguistics (AREA)
  • General Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Health & Medical Sciences (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Human Computer Interaction (AREA)
  • Machine Translation (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • User Interface Of Digital Computer (AREA)
  • Stored Programmes (AREA)
EP24157625.5A 2018-11-16 2019-11-14 Automatische erstellung eines bot auf der grundlage von skripten Withdrawn EP4346184A3 (de)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US201862768699P 2018-11-16 2018-11-16
PCT/US2019/061527 WO2020102571A1 (en) 2018-11-16 2019-11-14 Automatic bot creation based on scripts
EP19831944.4A EP3881500B1 (de) 2018-11-16 2019-11-14 Automatische erstellung eines bot auf der grundlage von skripten

Related Parent Applications (2)

Application Number Title Priority Date Filing Date
EP19831944.4A Division EP3881500B1 (de) 2018-11-16 2019-11-14 Automatische erstellung eines bot auf der grundlage von skripten
EP19831944.4A Division-Into EP3881500B1 (de) 2018-11-16 2019-11-14 Automatische erstellung eines bot auf der grundlage von skripten

Publications (2)

Publication Number Publication Date
EP4346184A2 EP4346184A2 (de) 2024-04-03
EP4346184A3 true EP4346184A3 (de) 2024-06-05

Family

ID=69104826

Family Applications (2)

Application Number Title Priority Date Filing Date
EP19831944.4A Active EP3881500B1 (de) 2018-11-16 2019-11-14 Automatische erstellung eines bot auf der grundlage von skripten
EP24157625.5A Withdrawn EP4346184A3 (de) 2018-11-16 2019-11-14 Automatische erstellung eines bot auf der grundlage von skripten

Family Applications Before (1)

Application Number Title Priority Date Filing Date
EP19831944.4A Active EP3881500B1 (de) 2018-11-16 2019-11-14 Automatische erstellung eines bot auf der grundlage von skripten

Country Status (8)

Country Link
US (3) US10853568B2 (de)
EP (2) EP3881500B1 (de)
JP (2) JP7259030B2 (de)
CN (2) CN116048355A (de)
AU (2) AU2019380324B2 (de)
IL (1) IL282683B2 (de)
SG (1) SG11202104268YA (de)
WO (1) WO2020102571A1 (de)

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AU2019380324B2 (en) 2018-11-16 2022-08-11 Liveperson, Inc. Automatic bot creation based on scripts
US20200364806A1 (en) 2019-05-15 2020-11-19 Facebook, Inc. Systems and methods for initiating conversations within an online dating service
US11645621B2 (en) * 2019-12-27 2023-05-09 Humaxa, Inc. Method of optimizing employee communication to improve workplace engagement and retention
US12197864B2 (en) * 2019-12-27 2025-01-14 Cerner Innovation, Inc. System and method for intelligent defect analysis
US11379772B2 (en) * 2020-08-04 2022-07-05 Nice Ltd. Systems and methods for analyzing computer input to provide suggested next action for automation
JP7581496B2 (ja) * 2020-09-15 2024-11-12 ライブパーソン， インコーポレイテッド ボット監視
US11393475B1 (en) * 2021-01-13 2022-07-19 Artificial Solutions Iberia S.L Conversational system for recognizing, understanding, and acting on multiple intents and hypotheses
US11966562B2 (en) * 2021-03-11 2024-04-23 International Business Machines Corporation Generating natural languages interface from graphic user interfaces
US11763228B2 (en) 2021-04-06 2023-09-19 Nice Ltd. Systems and methods for analyzing and connecting automation sequences
US11699431B2 (en) 2021-09-08 2023-07-11 Allstate Solutions Private Limited Methods and systems for codeless chatbot development
US11671385B1 (en) 2021-12-07 2023-06-06 International Business Machines Corporation Automated communication exchange programs for attended robotic process automation
US12456083B2 (en) 2022-05-12 2025-10-28 Nice Ltd. Systems and methods for automation discovery recalculation using dynamic time window optimization
US12488190B2 (en) * 2022-12-05 2025-12-02 Bank Of America Corporation Machine learning (ML)-based dual layer conversational assist system
US12334049B2 (en) * 2022-12-05 2025-06-17 Google Llc Unstructured description-based chatbot development techniques
US12436978B2 (en) * 2023-01-06 2025-10-07 Yoshinori Kobayashi Information processing system and information processing program
US20250104017A1 (en) * 2023-09-21 2025-03-27 Ushur, Inc. Generative customer experience automation
USD1107726S1 (en) * 2023-10-11 2025-12-30 Beijing Zitiao Network Technology Co., Ltd. Display screen or portion thereof with an animated graphical user interface
JP2025121637A (ja) * 2024-02-07 2025-08-20 株式会社日立製作所 作成支援装置、作成支援方法、および作成支援プログラム
US20250258850A1 (en) * 2024-02-14 2025-08-14 Genesys Cloud Services, Inc. Methods and systems for generating taxonomy analytics for aspects of contact center interactions

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US20180131645A1 (en) * 2016-09-29 2018-05-10 Admit Hub, Inc. Systems and processes for operating and training a text-based chatbot

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US20180131645A1 (en) * 2016-09-29 2018-05-10 Admit Hub, Inc. Systems and processes for operating and training a text-based chatbot

Also Published As

Publication number Publication date
AU2019380324A1 (en) 2021-05-27
IL282683B2 (en) 2024-06-01
CN116048355A (zh) 2023-05-02
JP7259030B2 (ja) 2023-04-17
AU2019380324B2 (en) 2022-08-11
WO2020102571A1 (en) 2020-05-22
EP3881500B1 (de) 2024-03-20
JP2022507581A (ja) 2022-01-18
JP7480386B2 (ja) 2024-05-09
IL282683A (en) 2021-06-30
CN113169931B (zh) 2023-03-24
SG11202104268YA (en) 2021-05-28
US20200159991A1 (en) 2020-05-21
IL282683B1 (en) 2024-02-01
CN113169931A (zh) 2021-07-23
CA3119946A1 (en) 2020-05-22
AU2022231728A1 (en) 2022-10-06
JP2023098939A (ja) 2023-07-11
EP4346184A2 (de) 2024-04-03
US20210150137A1 (en) 2021-05-20
AU2022231728B2 (en) 2025-01-09
US11995396B2 (en) 2024-05-28
EP3881500A1 (de) 2021-09-22
US10853568B2 (en) 2020-12-01
US20250013821A1 (en) 2025-01-09

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