FR2824980B1 - Procede et dispositif de gestion de communication multimedia - Google Patents

Procede et dispositif de gestion de communication multimedia

Info

Publication number
FR2824980B1
FR2824980B1 FR0106408A FR0106408A FR2824980B1 FR 2824980 B1 FR2824980 B1 FR 2824980B1 FR 0106408 A FR0106408 A FR 0106408A FR 0106408 A FR0106408 A FR 0106408A FR 2824980 B1 FR2824980 B1 FR 2824980B1
Authority
FR
France
Prior art keywords
management method
communication management
multimedia communication
multimedia
management
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
FR0106408A
Other languages
English (en)
Other versions
FR2824980A1 (fr
Inventor
Albert Brakha
Gabriel Pavillet
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
C3T
Original Assignee
C3T
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by C3T filed Critical C3T
Priority to FR0106408A priority Critical patent/FR2824980B1/fr
Priority to PCT/FR2002/001618 priority patent/WO2002093892A1/fr
Publication of FR2824980A1 publication Critical patent/FR2824980A1/fr
Application granted granted Critical
Publication of FR2824980B1 publication Critical patent/FR2824980B1/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/009—Arrangements for interconnection between switching centres in systems involving PBX or KTS networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/08—Indicating faults in circuits or apparatus
    • H04M3/12—Marking faulty circuits "busy"; Enabling equipment to disengage itself from faulty circuits ; Using redundant circuits; Response of a circuit, apparatus or system to an error
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
FR0106408A 2001-05-15 2001-05-15 Procede et dispositif de gestion de communication multimedia Expired - Fee Related FR2824980B1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
FR0106408A FR2824980B1 (fr) 2001-05-15 2001-05-15 Procede et dispositif de gestion de communication multimedia
PCT/FR2002/001618 WO2002093892A1 (fr) 2001-05-15 2002-05-14 Procede et dispositif de gestion de communications multimedia

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FR0106408A FR2824980B1 (fr) 2001-05-15 2001-05-15 Procede et dispositif de gestion de communication multimedia

Publications (2)

Publication Number Publication Date
FR2824980A1 FR2824980A1 (fr) 2002-11-22
FR2824980B1 true FR2824980B1 (fr) 2004-08-06

Family

ID=8863313

Family Applications (1)

Application Number Title Priority Date Filing Date
FR0106408A Expired - Fee Related FR2824980B1 (fr) 2001-05-15 2001-05-15 Procede et dispositif de gestion de communication multimedia

Country Status (2)

Country Link
FR (1) FR2824980B1 (fr)
WO (1) WO2002093892A1 (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8443179B2 (en) 2003-09-30 2013-05-14 Microsoft Corporation Method and system for unified audio control on a personal computer
US8635554B2 (en) 2003-05-20 2014-01-21 Microsoft Corporation Enhanced telephony computer user interface allowing user interaction and control of a telephone using a personal computer

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7697506B2 (en) 2003-08-29 2010-04-13 Microsoft Corporation System and method for enhanced computer telephony integration and interaction
US8358774B2 (en) * 2005-05-12 2013-01-22 Aspect Software, Inc. Enterprise-wide occupancy based routing
EP2043346A1 (fr) * 2007-09-28 2009-04-01 Alcatel Lucent Système de gestion de centre d'appels
CN101883190A (zh) * 2009-05-06 2010-11-10 华为技术有限公司 坐席的处理方法、交换机及呼叫中心

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB8922529D0 (en) * 1989-10-06 1989-11-22 Plessey Telecomm Call distribution system
US5450482A (en) * 1992-12-29 1995-09-12 At&T Corp. Dynamic network automatic call distribution
IL125571A0 (en) * 1997-08-01 1999-03-12 Comverse Network Syst Inc A packet-switched-network telephone system
WO1999020032A1 (fr) * 1997-09-18 1999-04-22 Apropos Technology Systeme et procede permettant d'integrer un vocal-sur-reseau a la telephonie traditionnelle
GB2342529B (en) * 1998-10-05 2003-06-04 Hewlett Packard Co Call Centre
EP1026873B1 (fr) * 1999-02-05 2006-04-19 Siemens Aktiengesellschaft Procédé pour l' etablissment d' une connection entre deux systémes de communications via un réseau orienté IP

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8635554B2 (en) 2003-05-20 2014-01-21 Microsoft Corporation Enhanced telephony computer user interface allowing user interaction and control of a telephone using a personal computer
US8694915B2 (en) 2003-05-20 2014-04-08 Microsoft Corporation Enhanced telephony computer user interface allowing user interaction and control of a telephone using a personal computer
US9392043B2 (en) 2003-05-20 2016-07-12 Microsoft Technology Licensing, Llc Enhanced telephony computer user interface allowing user interaction and control of a telephone using a personal computer
US8443179B2 (en) 2003-09-30 2013-05-14 Microsoft Corporation Method and system for unified audio control on a personal computer
US8644481B2 (en) 2003-09-30 2014-02-04 Microsoft Corporation Method and system for unified audio control on a personal computer

Also Published As

Publication number Publication date
WO2002093892A1 (fr) 2002-11-21
FR2824980A1 (fr) 2002-11-22

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Legal Events

Date Code Title Description
CA Change of address
CA Change of address
PLFP Fee payment

Year of fee payment: 16

ST Notification of lapse

Effective date: 20180131