FR2976394B1 - Application de service client pour un dispositif electronique portatif - Google Patents

Application de service client pour un dispositif electronique portatif Download PDF

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Publication number
FR2976394B1
FR2976394B1 FR1254575A FR1254575A FR2976394B1 FR 2976394 B1 FR2976394 B1 FR 2976394B1 FR 1254575 A FR1254575 A FR 1254575A FR 1254575 A FR1254575 A FR 1254575A FR 2976394 B1 FR2976394 B1 FR 2976394B1
Authority
FR
France
Prior art keywords
electronic device
portable electronic
service application
client service
client
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
FR1254575A
Other languages
English (en)
Other versions
FR2976394A1 (fr
Inventor
Corey Fugman
Benjamin Vigier
Yingfeng Su
Chen Li
Filip Krsmanovic
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Apple Inc
Original Assignee
Apple Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Apple Inc filed Critical Apple Inc
Publication of FR2976394A1 publication Critical patent/FR2976394A1/fr
Application granted granted Critical
Publication of FR2976394B1 publication Critical patent/FR2976394B1/fr
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0241—Advertisements
    • G06Q30/0251—Targeted advertisements
    • G06Q30/0261—Targeted advertisements based on user location
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0241—Advertisements
    • G06Q30/0251—Targeted advertisements
    • G06Q30/0259—Targeted advertisements based on store location
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0241—Advertisements
    • G06Q30/0251—Targeted advertisements
    • G06Q30/0267—Wireless devices
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0613—Electronic shopping [e-shopping] using intermediate agents
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42348—Location-based services which utilize the location information of a target
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/029—Location-based management or tracking services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2094—Proximity
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/30—Determination of the location of a subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • H04M3/4878—Advertisement messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • Signal Processing (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Economics (AREA)
  • Physics & Mathematics (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)
  • User Interface Of Digital Computer (AREA)
  • Cash Registers Or Receiving Machines (AREA)
  • Mobile Radio Communication Systems (AREA)
FR1254575A 2011-05-20 2012-05-18 Application de service client pour un dispositif electronique portatif Active FR2976394B1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201161488698P 2011-05-20 2011-05-20
US61488698 2011-05-20

Publications (2)

Publication Number Publication Date
FR2976394A1 FR2976394A1 (fr) 2012-12-14
FR2976394B1 true FR2976394B1 (fr) 2018-04-27

Family

ID=46201822

Family Applications (1)

Application Number Title Priority Date Filing Date
FR1254575A Active FR2976394B1 (fr) 2011-05-20 2012-05-18 Application de service client pour un dispositif electronique portatif

Country Status (9)

Country Link
US (1) US9294620B2 (fr)
JP (2) JP5666505B2 (fr)
CN (1) CN102999855B (fr)
AU (1) AU2012202960B2 (fr)
DE (2) DE202012013375U1 (fr)
FR (1) FR2976394B1 (fr)
GB (1) GB2491041B (fr)
TW (1) TWI609327B (fr)
WO (1) WO2012162261A1 (fr)

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US20190147450A1 (en) 2012-06-19 2019-05-16 Ondot System Real-time enrichment of raw merchant data from iso transactions on data communication networks for preventing false declines in fraud prevention systems
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US9173068B2 (en) * 2012-07-05 2015-10-27 Ernst Wojak Method for operating a mobile radio apparatus, mobile radio apparatus as well as method for automatically transmitting a message
US8676653B2 (en) * 2012-07-31 2014-03-18 Wal-Mart Stores, Inc. Use of optical images to authenticate and enable a return with an electronic receipt
WO2014034707A1 (fr) * 2012-08-28 2014-03-06 株式会社エヌ・ティ・ティ・ドコモ Dispositif et procédé de traitement d'informations
US20140114778A1 (en) * 2012-10-24 2014-04-24 NCR Corporation, Law Dept. Techniques for drive thru mobile ordering
CN103813028B (zh) 2012-11-08 2016-09-28 阿里巴巴集团控股有限公司 一种业务过程中的信息交互方法及装置
JP6173682B2 (ja) * 2012-12-14 2017-08-02 みずほ情報総研株式会社 顧客対応支援システム、顧客対応支援方法及び顧客対応支援プログラム
US20140207614A1 (en) * 2013-01-18 2014-07-24 Tata Consultancy Services Limited Method and system for assisting customers in retail stores
US9082149B2 (en) * 2013-02-19 2015-07-14 Wal-Mart Stores, Inc. System and method for providing sales assistance to a consumer wearing an augmented reality device in a physical store
US20140358727A1 (en) * 2013-05-31 2014-12-04 Bank Of America Corporation Providing enhanced customer experiences
US20150026009A1 (en) * 2013-07-16 2015-01-22 SmartZeit, Inc. Contextual based wifi applicaiton
US20150066742A1 (en) * 2013-08-30 2015-03-05 Geoffrey W. Chatterton Payment application with merchant physical location personalization
WO2016007103A1 (fr) 2014-07-07 2016-01-14 Eren Simsek Système et procédé d'automatisation pour obtenir un rendez-vous, affectation de tâche automatique et information
KR102270129B1 (ko) 2014-09-11 2021-06-28 삼성전자 주식회사 무선 제어 방법, 그 제어 장치 및 서버
US10296950B2 (en) 2014-09-30 2019-05-21 Apple Inc. Beacon triggered processes
US10210561B2 (en) 2014-09-30 2019-02-19 Apple Inc. Beacon triggered device to device content transfer
US10740718B2 (en) * 2014-12-01 2020-08-11 Curbside, Inc. Limited location tracking of a user device for local pickup
US12022379B2 (en) 2014-12-17 2024-06-25 Comcast Cable Communications, Llc Methods for dynamically adjusting range of a wireless signal
CN105989280A (zh) * 2015-02-10 2016-10-05 富泰华工业（深圳）有限公司 应用程序权限管理系统、管理装置及方法
US10204372B1 (en) * 2015-07-02 2019-02-12 Walgreen Co. Systems and methods for facilitating enhanced device functionalities within a retail store
CA2944505A1 (fr) * 2015-10-06 2017-04-06 The Reynolds And Reynolds Company Systeme et methode de gestion de ventes de vehicule
JP6431494B2 (ja) * 2016-03-24 2018-11-28 Ｎｔｔテクノクロス株式会社 ユーザ端末、及びプログラム
TWI601086B (zh) * 2016-11-08 2017-10-01 奇點無限有限公司 服務使用順序的規劃方法
US10509645B2 (en) * 2016-12-02 2019-12-17 Factual Inc. Method and apparatus for enabling an application to detect specified circumstances
JP7049809B2 (ja) * 2017-11-10 2022-04-07 東芝テック株式会社 情報提供装置及びプログラム
US10956975B1 (en) 2018-09-24 2021-03-23 Wells Fargo Bank, N.A. Purchase assistance based on device movement
WO2021043890A1 (fr) * 2019-09-03 2021-03-11 Ene Cosmin Gabriel Procédés mis en œuvre par ordinateur et permettant de générer un crédit de client à partir d'une commercialisation ciblée
JP6695064B1 (ja) * 2019-09-20 2020-05-20 株式会社ｕｎｅｒｒｙ プログラム、情報処理装置、及びシステム
US11948110B2 (en) * 2020-01-29 2024-04-02 I3 International Inc. System for managing performance of a service establishment
DE102020205263A1 (de) 2020-04-24 2021-10-28 Volkswagen Aktiengesellschaft Verfahren zum elektronischen Verwalten und Überprüfen einer Verfügbarkeit einer Dienstleistung, sowie Computerprogrammprodukt und elektronisches Verwaltungssystem
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Also Published As

Publication number Publication date
DE202012013375U1 (de) 2016-08-12
WO2012162261A4 (fr) 2013-01-24
JP2012243326A (ja) 2012-12-10
JP5666505B2 (ja) 2015-02-12
CN102999855B (zh) 2015-12-02
TWI609327B (zh) 2017-12-21
GB201208855D0 (en) 2012-07-04
CN102999855A (zh) 2013-03-27
DE102012208329A1 (de) 2012-11-22
GB2491041B (en) 2015-12-09
AU2012202960B2 (en) 2014-08-28
US20120296686A1 (en) 2012-11-22
WO2012162261A1 (fr) 2012-11-29
AU2012202960A1 (en) 2012-12-06
FR2976394A1 (fr) 2012-12-14
JP2014232545A (ja) 2014-12-11
GB2491041A (en) 2012-11-21
TW201250589A (en) 2012-12-16
US9294620B2 (en) 2016-03-22

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