IES950679A2 - Automated polling system - Google Patents

Automated polling system

Info

Publication number
IES950679A2
IES950679A2 IES950679A IES950679A2 IE S950679 A2 IES950679 A2 IE S950679A2 IE S950679 A IES950679 A IE S950679A IE S950679 A2 IES950679 A2 IE S950679A2
Authority
IE
Ireland
Prior art keywords
script
unit
call
operator
advance
Prior art date
Application number
Inventor
Robert Ardill
Alan Long
William A Lloyd
Shane Mulhall
Oran Maher
Original Assignee
Digital Comcare Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Digital Comcare Limited filed Critical Digital Comcare Limited
Priority to IES950679 priority Critical patent/IES66411B2/en
Publication of IES950679A2 publication Critical patent/IES950679A2/en
Publication of IES66411B2 publication Critical patent/IES66411B2/en
Priority to IE960333A priority patent/IE78908B1/en

Links

Landscapes

  • Selective Calling Equipment (AREA)
  • Telephonic Communication Services (AREA)

Abstract

An automated telephone polling system comprises a switch/dialler unit 11, a set of operator sections 15-1 to 15-n, a call controller 13 which can initiate advance dialling of a new call while a current call is proceeding, and a database unit 11 containing customer information. A script unit 12 presents the operator with a sequence of scripts (screen displays) to guide them through calls. The call controller 13 includes a script logic unit which is responsive to the script currently being displayed and the progress of the operator through that script to determine when to initiate advance dialling of the next call, e.g. by calculating the time elapsed since a script was entered and the number of items remaining to be entered into that script. The script logic unit is coupled to a programmable conditions unit. The initiation of advance calling may be forbidden, required, or conditionally permitted for different scripts.
IES950679 1995-09-04 1995-09-04 Automated polling system IES66411B2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
IES950679 IES66411B2 (en) 1995-09-04 1995-09-04 Automated polling system
IE960333A IE78908B1 (en) 1995-09-04 1996-05-03 Automated polling system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
IES950679 IES66411B2 (en) 1995-09-04 1995-09-04 Automated polling system

Publications (2)

Publication Number Publication Date
IES950679A2 true IES950679A2 (en) 1995-12-27
IES66411B2 IES66411B2 (en) 1995-12-27

Family

ID=11040872

Family Applications (1)

Application Number Title Priority Date Filing Date
IES950679 IES66411B2 (en) 1995-09-04 1995-09-04 Automated polling system

Country Status (1)

Country Link
IE (1) IES66411B2 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP3448004A1 (en) 2017-08-21 2019-02-27 Unify Patente GmbH & Co. KG Computer-implemented method of forwarding calls, predictive dialer system and database

Also Published As

Publication number Publication date
IES66411B2 (en) 1995-12-27

Similar Documents

Publication Publication Date Title
IES950679A2 (en) Automated polling system
JPS6471265A (en) Facsimile equipment
JPS6482847A (en) Extension calling reservation system
JPS5617559A (en) Retained call processing system
JPS6489641A (en) Communication equipment
JPS57103466A (en) Regulating device for duration of call
JPS56119567A (en) Terminal equipment
JPS6412672A (en) Recalling control system for facsimile equipment
JPS644162A (en) Multi-function telephone set
KR890002846B1 (en) Changed telephone number guiching system
JPS6465964A (en) Facsimile equipment
JPS6462057A (en) Telephone set calling device
JPS5542459A (en) Connection control system for booth telephone
CA1089130A (en) Telephone apparatus
JPS5453909A (en) Audio response system
JPS56164655A (en) Display device for telephone set calling number
SU1078664A2 (en) Automatic dialing device
JPS6412751A (en) Presence/absence display system
KR100258389B1 (en) How to display the progress of the voicemail device on the display of the keyset
JPS57113670A (en) Telephone set
JPS6486736A (en) Telephone set
JPH0232661A (en) Switchboard terminal equipment
JPS6420760A (en) Automatic answering telephone set
JPS6453676A (en) Terminal calling control device
EP0707404A3 (en)

Legal Events

Date Code Title Description
FD4E Short term patents deemed void under section 64