IN2014CH01843A - - Google Patents

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Publication number
IN2014CH01843A
IN2014CH01843A IN1843CH2014A IN2014CH01843A IN 2014CH01843 A IN2014CH01843 A IN 2014CH01843A IN 1843CH2014 A IN1843CH2014 A IN 1843CH2014A IN 2014CH01843 A IN2014CH01843 A IN 2014CH01843A
Authority
IN
India
Prior art keywords
text
audio
multimedia stream
sst
video
Prior art date
Application number
Inventor
Thumma Marreddy
Venkata Pradeep Mandapati
Kumar Jonnalagadda Phani
Original Assignee
Ncr Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ncr Corp filed Critical Ncr Corp
Priority to IN1843CH2014 priority Critical patent/IN2014CH01843A/en
Priority to US14/315,923 priority patent/US9495669B2/en
Publication of IN2014CH01843A publication Critical patent/IN2014CH01843A/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/40—Processing or translation of natural language
    • G06F40/58—Use of machine translation, e.g. for multi-lingual retrieval, for server-side translation for client devices or for real-time translation
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/201—Accessories of ATMs
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/207—Surveillance aspects at ATMs

Landscapes

  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Finance (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Artificial Intelligence (AREA)
  • General Health & Medical Sciences (AREA)
  • General Engineering & Computer Science (AREA)
  • Information Transfer Between Computers (AREA)
  • Human Computer Interaction (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
  • Telephonic Communication Services (AREA)

Abstract

Various embodiments include text-augmented interactive self-service terminal sessions as may be implemented in whole or in part according to one or more of the systems, methods and software illustrated and described herein. One method embodiment includes an SST and a remote service representative terminal device. The remote service representative terminal device captures live audio and video to form a multimedia stream and performs speech-to-text processing against the audio to obtain text. The text is then added to the multimedia stream. In some embodiments, the multimedia stream is then provided over a network to the SST. The SST may then provide a view of audio and video of the multimedia stream along with a view of the text. The text in such embodiments is presented synchronously with the audio and video.
IN1843CH2014 2014-04-07 2014-04-07 IN2014CH01843A (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
IN1843CH2014 IN2014CH01843A (en) 2014-04-07 2014-04-07
US14/315,923 US9495669B2 (en) 2014-04-07 2014-06-26 Text-augmented interactive self-service terminal sessions

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
IN1843CH2014 IN2014CH01843A (en) 2014-04-07 2014-04-07

Publications (1)

Publication Number Publication Date
IN2014CH01843A true IN2014CH01843A (en) 2015-10-09

Family

ID=54210303

Family Applications (1)

Application Number Title Priority Date Filing Date
IN1843CH2014 IN2014CH01843A (en) 2014-04-07 2014-04-07

Country Status (2)

Country Link
US (1) US9495669B2 (en)
IN (1) IN2014CH01843A (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10347247B2 (en) * 2016-12-30 2019-07-09 Google Llc Modulation of packetized audio signals
US20200007946A1 (en) * 2018-06-29 2020-01-02 Rovi Guides, Inc. Selectively delivering a translation for a media asset based on user proficiency level in the foreign language and proficiency level required to comprehend the media asset
CN113963702A (en) * 2021-10-22 2022-01-21 平安银行股份有限公司 Voice processing method and device and computer readable storage medium
US12561536B2 (en) * 2023-10-23 2026-02-24 T-Mobile Usa, Inc. Auto-translation system for voicemail transcriptions

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9183560B2 (en) * 2010-05-28 2015-11-10 Daniel H. Abelow Reality alternate
US20120236201A1 (en) * 2011-01-27 2012-09-20 In The Telling, Inc. Digital asset management, authoring, and presentation techniques

Also Published As

Publication number Publication date
US20150287407A1 (en) 2015-10-08
US9495669B2 (en) 2016-11-15

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IN2014CH01843A (en)