JP2015149043A - Transportation service provision supporting system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a transportation service provision supporting system capable of introducing characteristic transportation service providers for each area to a user who wants to request a transportation service, allowing the user to directly select a transportation service provider to request according to the user's preference, being efficient for both of transportation service providers and users and leading to the service improvement.SOLUTION: The transportation service provision supporting system includes: means of receiving, from a user's terminal, a designation of a desired transportation service content including regional information of a destination; means of extracting transportation service providers capable of accommodating thereto on the basis of the designated transportation service content and provision service information including accommodatable areas stored in provision service information storage means; means of calculating use fares by the extracted transportation service providers on the basis of fare information stored in the provision service information storage means; and means of transmitting information on the extracted transportation service providers and the use fares thereof, to the user's terminal.

Description

  The present invention relates to a system that supports transportation service provision through a user's information terminal.

  2. Description of the Related Art Conventionally, a system has been proposed that can accept reservations for using a home delivery service on the Web and quickly obtain package tracking information (see, for example, Patent Documents 1 and 2). For example, in Patent Document 1, a Web server that has received a collection request or the like automatically searches and transmits the request information directly to the responsible logistics base server / responsible delivery terminal, or the Web server uses the collection request information. In this proposal, the desired delivery date / time is transmitted to the user terminal of the delivery destination e-mail address via the Internet, and the person who receives this can send a delivery date / time change request to the Web server. .

  In Patent Document 2, as a system capable of promptly transmitting a delivery completion notification, a delivery identification information is received by a package tracking information management server that receives delivery completion information from a deliverer terminal (driver terminal) and accumulates package tracking information. The package tracking information record of the transportation case associated with the information is set as the delivery completion status, and then the transportation information stored in the collection / delivery master server is compared with the package tracking information stored in the package tracking information management server, and a new There has been proposed a method of transmitting delivery completion information to an IP address associated with a transportation case record having a delivery completion status. However, most of these conventional systems are aimed at improving the efficiency of operations after a specific transportation service provider is requested.

  On the other hand, in Patent Document 3, when there is a transportation business request from the consignor to the transportation information center via the network, it is published on the web page as the vehicle search information, and the transportation company browses this web page and owns it. A system has been proposed in which bid processing is performed in accordance with the operation status of the vehicle, and a business request is made by a successful bidder of a carrier that meets the bidding conditions. According to such a system, even a small-scale carrier can reduce the excess and deficiency of requests for transportation work and can operate the transportation vehicle with high efficiency. However, in the system of Patent Document 3, since the contract is unilaterally concluded by the speculation of the transport service provider, there is no room for selection for the consignor (client). There is a problem that it is difficult to maintain the trust of the person.

  Transportation service providers have a variety of characteristics, and even major carriers may not be able to see detailed services and attention, and even small, medium and individual carriers have a quality rooted in the region. Some vendors offer high service, and these characteristics vary from region to region. However, it is difficult for the client to understand the characteristics of each transport service provider, and there are limited cases where direct requests are made to small and medium carriers or individual carriers. In the end, requests are concentrated on major carriers, and small / medium / individual carriers tend to work on behalf of drivers who lack drivers. This is costly for the client, less profitable for the transportation service provider, and is a loss for the entire transportation industry.

JP 2002-255345 A JP 2006-82981 A JP 2003-256511 A

  Therefore, in view of the above situation, the present invention intends to solve the problem that it is possible to introduce a transportation service provider having a characteristic for each region to a user who is requesting transportation work, and the user's preference. The present invention is to provide a transportation service providing support system that can directly select a transportation service provider to be requested by the user and that is efficient for both the user and the transportation service provider and leads to improvement of the service.

  In order to solve the above-mentioned problems, the present invention has provided service information storage means for storing provided service information including information on areas and fares that can be handled by a plurality of transport service providers, and is connected via a telecommunication line. A transportation service providing support system comprising a computer system that supports the provision of transportation service through a user information terminal (hereinafter referred to as “user terminal”), wherein the computer system includes a telecommunication line Means for receiving the designation of the contents of the transportation service desired by the user including the destination area information from the user terminal connected via communication, the contents of the designated transportation service, and the provision service information storage means Means for extracting a transport service provider capable of handling based on the provided service information including the available service area, Means for calculating a fare used by the extracted transport service provider based on the contents of the determined transport service and the fare information stored in the provided service information storage means; and the extracted transport service provision There is provided a transportation service providing support system characterized by comprising means for transmitting information on a trader and its use fare to a user terminal via a telecommunication line. The content of the transportation service designated here is information that is a premise for extracting a transportation service provider that can be handled, such as information on the type and size of a product.

  Here, the computer system has evaluation information storage means for storing evaluation information given by a past user of each transportation service provider, and based on the evaluation information stored in the evaluation information storage means It is preferable to provide means for transmitting the extracted transportation service provider and its evaluation information to the user terminal via a telecommunication line.

  In particular, it is preferable to include a means for obtaining evaluation information from the user terminal and storing it in the evaluation information storage means.

  Further, the computer system is connected to each of the plurality of transportation service providers via a telecommunication line, and simultaneously with the designation of the contents of the transportation service or by receiving separate input screen information, Means for acquiring detailed request contents of a transportation service desired by a user from the user terminal via a telecommunication line, Request content storage means for storing the acquired request contents for each user, and the transmitted Based on the presentation screen information, means for acquiring information on the transportation service provider selected by the user from the user terminal via a telecommunication line, and the contents of the request for the selected transportation service provider's contractor terminal It is preferable to include means for transmitting the user's request content stored in the storage means via an electric communication line. Here, the detailed request contents are information necessary for actual transportation work such as a collection destination address, a collection date, a contact address, a delivery address, a delivery date, a package attribute, and a payment method.

  Furthermore, means for acquiring tracking information of the package related to the transmitted request contents from the supplier terminal of the selected transport service provider, tracking information storage means for storing the tracking information for each user who requested the tracking information, and use Preferably, the information processing apparatus includes a unit that extracts the tracking information of the user's package stored in the tracking information storage unit based on the reception of the inquiry from the user terminal and transmits the information to the user terminal of the user.

  According to the transportation service provision support system according to the present invention as described above, the information on the transportation service provider and the transportation fare information that can be handled by the designation of the transportation service desired by the user from the user terminal and the fare used for the service. Therefore, the user can compare and review based on the fare and other information, and select the preferred transportation service provider. For the user, the transportation service provider By selecting, it becomes possible to obtain a more satisfying service and reduce costs, and even for small and medium transportation service providers can receive business requests directly from users and obtain high profits This is an opportunity for users, such as setting up a different system for each fare for each major transportation service provider. Can also be utilized as a means of appeal convenience, it provides a support system that is beneficial for the entire transportation industry.

  Further, the computer system has evaluation information storage means for storing evaluation information given by past users of each transportation service provider, and based on the evaluation information stored in the evaluation information storage means, Since the means for transmitting the extracted transportation service provider and its evaluation information to the user terminal via the telecommunication line is provided, the user selects a transportation service provider that matches the desired service when selecting the past. It can be carefully selected with reference to the evaluation, and the service provider will endeavor to improve the service in order to obtain a high evaluation, leading to an improvement in the credit of the entire transportation industry.

  In addition, by sending the user's request content to the carrier terminal of the transportation service provider selected by the user via the telecommunication line and mediating it, the fare and evaluation presented at the time of selection for the user You can get the peace of mind that you can receive the service you want, and this will lead to the promotion of the use of this support system.

  Further, means for acquiring tracking information of the package related to the transmitted request contents from the trader terminal of the selected transport service provider, tracking information storage means for storing the tracking information for each user who requested the tracking information, and a user After receiving the inquiry from the terminal, it is provided with means for extracting the tracking information of the user's package stored in the tracking information storage means and transmitting it to the user terminal of the user. As a third party, the quality of service can be monitored as a third party, and the client can be assured and improved convenience.

Explanatory drawing which shows the whole structure of the transportation service provision assistance system which concerns on typical embodiment of this invention. The block diagram which shows schematic structure of the computer system which comprises the transportation service provision assistance system similarly. The flowchart which shows an example of the procedure of the supplier information provision process in a transportation service provision support system similarly. The flowchart which shows an example of the procedure of the business mediation process in a transportation service provision support system similarly.

  Next, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

  As shown in FIG. 1, the transportation service providing support system S of the present invention is connected to a computer system 1 on the operating entity side of the support system and a user U who is connected to the computer system 1 via an electric communication line 4. A user terminal 2 that is an information terminal and a trader terminal 3 that is an information terminal of a plurality of transport service providers T that are communicatively connected to the computer system 1 via the telecommunications line 4 are generally configured, This is a support system in which a transport service provider that can cope with a desired transport service is extracted and presented to the user, and the user can select it.

  In the following description, an example will be described in which the user terminal 2 is provided with a Web browser function and information is basically transmitted from a Web application on the computer system 1 side. Needless to say, the user terminal 2 can process the information downloaded from the system 1 or the like, and changing the display form of the information received from the computer system 1 by the user's operation.

  The computer system 1 is composed of a single computer or a plurality of computers. As shown in FIG. 2, a processing unit 10 is mainly used as a storage unit 11, a communication control unit 12, and an input operation unit (not shown) such as a pointing device, a keyboard, and a display. The processing apparatus 10 is composed mainly of a CPU such as a microprocessor, and has a storage unit including a RAM and a ROM (not shown) and performs various processing operation procedures. Is stored.

  The storage means 11 is composed of hard disks and the like inside and outside the computer system 1, and is roughly divided into a supplier information storage unit 15 for storing information related to registered transportation service providers, and information related to registered users. And a user information storage unit 17. In addition to the hard disk or the like, of course, a case of storing in a temporary storage area is included, and a hard disk of a separate database server on a computer different from the processing apparatus 10 is also included.

  The trader information storage unit 15 is a provided service information storage unit 15a that stores information related to services that can be provided for each registered transport service provider, and one or a plurality of transports extracted by the trader extraction unit 13b described later. Evaluation information of each transport service provider acquired by an extractor storage unit 15b that stores the service provider and an evaluation information acquisition processing unit 14g that will be described later (accumulation of evaluations by past users of the transport service provider) And an evaluation information storage unit 15c.

  The provided service information storage unit 15a specifically includes a regional information storage unit 16a that stores information on a region that can be handled by the transportation service provider, and a fare information storage unit that stores information related to fare rules of the transportation service provider. Although not shown in the figure, various types of conventionally provided service information such as the type of package that can be handled, date and time, etc. are stored and managed for each transport service provider. Here, it is possible for the same freight service providers to use different freight systems depending on the region, and it can be used for sales strategies such as setting lower fees in regions with weak competitiveness. .

  The user information storage unit 17 includes a selected supplier storage unit 17a that stores the transportation service provider selected by the user, and a request content storage unit that stores specific and detailed request contents acquired from the user terminal 2. 17b, and a tracking information storage unit 17c that stores the tracking information of the package acquired from the supplier terminal 3 of the transportation service provider T that has received the request. In addition, when the user uses the information of a transportation service provider used in the past and the membership system, the user ID, password, registered attribute information, etc. given at the time of registration are stored and managed. .

  The processing device 10 is functionally divided into a vendor information provision processing unit 13 that provides a list of transport service providers that can be handled in response to designation of service contents from the user terminal 2, and the user terminal 2. A business intermediary processing unit 14 that mediates a request for a transport service, such as receiving a selection of a transport service provider to be requested and contacting the contractor, and the like, and these processing functions are realized by the program.

  In addition, the processing device 10 transmits and receives e-mails between the user terminal 2 and the trader terminal 3 with an authentication unit that verifies the ID number of the accessed member, a Web server unit that manages a Web page, and the like. It has a mail communication unit made up of software. The Web server unit includes a Web application program that transfers and manages an HTML file, image data, and the like in response to a request from the user terminal 2. Each data is transferred to each user terminal 2 that is accessed based on the HTTP protocol. . The web server unit may be managed by a web server of an application service provider.

  The trader information provision processing unit 13 is specifically a service designation processing unit 13a that receives designation of a desired transport service content from the user terminal 2, and a trader that extracts a transport service provider that matches the designated transport service content. An extraction unit 13b; a fare calculation unit 13c that calculates the fare used by each extracted transportation service provider; a presentation screen generation unit 13d that generates presentation screen information that presents the extracted transportation service providers in order of fare; A presentation screen transmission processing unit 13e for transmitting the presented presentation screen information.

  More specifically, the service designation processing unit 13a receives designation of the contents of the transportation service desired by the user including the area information of the delivery destination from the user terminal 2 that is communicatively connected via the telecommunication line 4. Specifically, designated screen information is transmitted in response to access from the user terminal 2 and displayed on the browser of the user terminal. As described above, a specified screen may be generated based on the specified screen information received from the computer system 1 by an application program downloaded in advance to the user terminal 2 and displayed on the user terminal 2. The designation screen displayed on the user terminal 2 can check check items and input characters, and the input information is transmitted to the computer system 1.

  The contents of the designation include, for example, collection, carry-in, collection / carrying-in origin area, delivery destination area, package type (necessity of cold storage, etc.), size, delivery date, and other applicable transportation service providers Information required for extraction is configured on the designated screen. In addition, the order of list display (freight order, evaluation order, etc.) is also included. In addition, designation to remove transport service providers with poor evaluation, and major, small, medium, and individual designations can also be specified. You may comprise as follows.

  The trader extraction unit 13b extracts a transport service provider that can be handled based on the contents of the designated transport service and the provided service information including the available areas stored in the provided service information storage unit 15a, and stores the extracted trader storage. Store in the unit 15b. The available area is determined based on the area information of the designated shipping destination and delivery destination. In addition to the area, it is possible to extract a transportation service provider satisfying various conditions such as the designated package type and delivery date by searching.

  The fare calculation unit 13c is based on the contents of the designated transportation service and the fare information stored in the fare information storage unit 16b in the provided service information storage unit 15a. The fare used by the transportation service provider T is calculated. Of course, it is possible for the same transportation service provider to present a plurality of applicable fares according to the type and size of the luggage.

  The presentation screen generation unit 13d converts the transportation service provider T extracted by the supplier extraction unit 13b to the evaluation information stored in the evaluation information storage unit 15c in the order of the used fare calculated by the fare calculation unit 13c. Based on this, the display screen information (the list of the extracted transport service providers) for generating the extracted transport service providers in order of evaluation and presenting them to the user is generated. The order of fare / evaluation is determined by the user. Of course, it is possible to generate a rearranged list in the other order as well.

  It is also preferable to attach or link information such as introduction and evaluation of drivers that can be handled by the extracted transportation service provider to this presentation screen information. Such driver information, past evaluations, and the like are registered in the supplier information storage unit 15 for each transport service provider to which they belong, and are stored as, for example, the driver in charge at the time of evaluation in the evaluation information storage unit 15c. be able to. As a result, the user can specify the transportation service provider and driver to be requested by referring to the information of the driver to which the user belongs, in addition to the evaluation of the fare and the transportation service provider.

  The presentation screen transmission processing unit 13e transmits the generated presentation screen information to the user terminal 2 via the telecommunication line 4. In response to this, the user terminal 2 displays the presentation screen (list), and the user can select a transport service provider to request by referring to this.

  In addition, the screen which displayed the transportation service provider in order of the fare and evaluation order based on the utilization fare information and evaluation information received from the computer system 1 by the application program downloaded in advance to the user terminal 2 as described above. You may make it produce | generate. In this case, the presentation screen generation unit 13d and the presentation screen transmission processing unit 13e can be omitted, and a processing unit that transmits the calculated use fare and evaluation information to the user terminal 2 can be provided instead.

  It may be completed only by providing (introducing) the supplier information by the supplier information providing processing unit 13 described above, and thereafter, the user can contact the selected transportation service provider directly to make a request. In the example of the present embodiment, the business intermediary processing unit 14 described below also has a function (mediation) for requesting a transportation service to a transportation service provider.

  Specifically, the business intermediary processing unit 14 is a selected supplier acquisition processing unit 14a that acquires information on the transportation service provider selected by the user, and a request content acquisition process that acquires the detailed content of the transportation service requested by the user. Unit 14b, a request content transmission processing unit 14c for contacting the acquired request content to the selected transport service provider, a tracking information acquisition processing unit 14d for acquiring tracking information of the requested package from the transport service provider, The tracking information provision processing unit 14e provided to the user terminal of the user who requested the tracking information, and the evaluation input screen transmission processing unit that transmits a screen for inputting the evaluation to the user terminal at a predetermined timing such as when the delivery is completed. 14f, which is composed of an evaluation information acquisition processing unit 14g that acquires and stores the evaluation information input by the user.

  More specifically, the selected supplier acquisition processing unit 14a acquires information on the transportation service provider T selected by the user U from the user terminal 2 via the telecommunication line 4, and acquires the acquired selected supplier T as user information. It memorize | stores in the selection trader memory | storage part 17a of the memory | storage part 17. FIG.

  The request content acquisition processing unit 14b acquires the detailed request content of the transportation service desired by the user through the telecommunication line 4 by transmitting / receiving the input screen with the user terminal 2, and the acquired request content is transmitted to the user. Every time, it is stored in the request content storage unit 17b of the user information storage unit 17. Here, as described above, the input screen may be displayed on the user terminal 2 by the application program downloaded in advance to the user terminal 2 and the input request content may be transmitted to the computer system 1. . The detailed request contents are more specific and necessary information of the specified contents mentioned above, such as collection address, collection date, contact address, delivery address, number of delivery days, package attributes, payment method, etc. This is necessary information.

  The request content transmission processing unit 14 c transmits the request content of the user stored in the request content storage unit 17 b to the trader terminal 3 of the selected transport service provider T via the telecommunication line 4. This is the mediation process of the business request to the transportation service provider T selected by the user U in this example.

  The tracking information acquisition processing unit 14d acquires the tracking information of the package related to the request from the trader terminal 3 of the transportation service provider T that has transmitted the request content, and stores it in the tracking information storage unit 17c of the user information storage unit 17. To do. Further, the tracking information provision processing unit 14e extracts the tracking information of the user's package stored in the tracking information storage unit 17c based on the reception of the inquiry from the user terminal, and the user terminal of the user 2 to send.

  As described above, in this example, the requested transportation service provider is obliged to report tracking information, and the computer system 1 responds to the inquiry from the user terminal 2 in response to the request. It may be configured to link to an existing well-known tracking system that is constructed and to directly access the user terminal 2 or to directly report from the supplier terminal 3 to the user terminal 2 by e-mail or the like. Good. It is also possible to omit provision of tracking information.

  When the evaluation input screen transmission processing unit 14f acquires information indicating the completion of delivery from the vendor terminal 3 as tracking information or as a separate report, the evaluation input screen transmission processing unit 14f immediately or at the timing when a certain number of days have elapsed. Then, input screen information for inputting the completion of delivery and the evaluation of the used transport service provider T and other comments is transmitted. This may be transmitted by e-mail or the like. Instead of sending the input screen information, only the notification that you want to send the delivery completion and the evaluation is sent, and the input screen is used by the user's operation by the application program downloaded in advance to the user terminal 2 as described above. The evaluation information may be acquired by being displayed on the person terminal 2 and transmitting the input evaluation information to the computer system 1.

  Upon receiving the input screen information in which the evaluation information is input from the user terminal 2, the evaluation information acquisition processing unit 14 g stores the input screen information in the evaluation information storage unit 15 c of the supplier information storage unit 15. This is accumulated and can be used as a reference when selecting a contractor by each user.

  The functions of the computer system 1 are not limited to those described above. For example, as a function for supporting the transportation service of the transportation service provider, an optimum route is calculated from the map information stored in the storage means 11 based on the address and telephone number of the destination such as the collection destination and the notification destination, and the route The guidance information can be transmitted to the trader terminal 3. In particular, when there are a plurality of collection destinations and notification destinations, the optimum route can be calculated for the route order and route route, and can be provided to the merchant terminal 11 as route guidance information, improving convenience. Such a route calculation function can apply the same function as a conventionally known calculation function. Similar to the user terminal 2 described above, such an optimal route calculation function is used for the destination route received from the computer system 1 by the application program previously downloaded from the computer system 1 to the trader terminal 3 or the mobile terminal of the person in charge of transportation. Of course, it is possible to calculate based on the information and display the calculated route on the screen.

  The user terminal 2 and the company terminal 3 are a display unit, an input operation unit, a Web browser, a conventionally known general-purpose personal computer or mobile phone having a data communication function via a telecommunication line, a mobile phone, a smartphone, a tablet, a PDA, Mobile terminals such as notebook computers can be used widely. The user who operates the user terminal 2 may be an individual, a corporation or another group, and is not particularly limited. For example, a transportation service provider who has received a transportation request may of course become a user.

  The trader terminal 3 is preferably a general-purpose personal computer installed in the office of the transport service provider and configured to be communicable with the mobile terminal of the transporter. Such a system on the side of the transportation service provider can apply an existing publicly known system, and sends an instruction from the carrier terminal 3 that has received the request to the mobile terminal of the person in charge of transportation, and receives a report of completion of delivery. It may be. The mobile terminal of the person in charge of transportation can also serve as the trader terminal 3.

  In addition, the computer system 1 can, of course, mediate the user's payment in cooperation with a card company or a financial institution, similarly to the payment function operated by a conventionally known online shopping mall site system. In addition, the card was paid using a card reader incorporated in or connected to the mobile terminal of the person in charge of transportation (for example, a card reader made by Square, Inc.) The information is transmitted to the computer system 1 in addition to the card company through the merchant terminal 3 (direct transmission when the mobile terminal also serves as the merchant terminal 3), and the receipt information is transmitted to the user terminal 3 based on the received payment information. It is also a preferred embodiment that the evaluation input screen transmission processing unit 14f transmits the evaluation input screen at the same time as the transmission.

  Hereinafter, based on the flowchart of FIG.3 and FIG.4, an example of each procedure of the provider information provision process in the transportation service provision assistance system S which concerns on embodiment, and a business mediation process is demonstrated.

  As shown in FIG. 3, in the supplier information providing process, first, the service designation processing unit 13a of the computer system 1 transmits designation screen information in response to an access from the user terminal 2 (S101), and the browser of the user terminal is used. It is displayed (S102). Based on this, information designated by the user at the user terminal 2 is transmitted to the computer system 1 (S103).

  The contractor extraction unit 13b of the computer system 1 extracts a transport service provider that can respond to the request based on the specified content and the provided service information including the available area stored in the provided service information storage unit 15a (S104). ), The fare calculation unit 13c calculates the use fare based on the specified contents and the fare information of each transportation service provider stored in the fare information storage unit 16b (S105).

  Then, the presentation screen generation unit 13d of the computer system 1 generates the presentation screen information (the list of extracted transportation service providers) in which the extracted transportation service providers T are arranged in the order of use fare or evaluation order. Then, it is transmitted to the user terminal 2 via the telecommunication line 4 (S106). In response to this, the user terminal 2 displays the presentation screen (list) (S108), and the user selects a transportation service provider that he / she wants to request referring to this.

  Next, in the business mediation process, as shown in FIG. 4, first, the requested transportation service provider is selected from the presentation screens displayed on the user terminal 2 and transmitted to the computer system 1 ( S201), the selected trader acquisition processing unit 14a stores the selected transport service provider T in the selected trader storage unit 17a (S202), and the user terminal 2 stores the detailed request contents of the transport service desired by the user. An input screen for input is transmitted (S203).

  When the request content is input and transmitted to the computer system at the user terminal 2 (S204), the request content acquired by the request content acquisition processing unit 14b is stored in the request content storage unit 17b for each user (S205). The request content transmission processing unit 14c transmits the request content of the user stored in the request content storage unit 17b to the supplier terminal 3 of the selected supplier (S206).

  From the merchant terminal 3, the tracking information of the package is transmitted to the computer system 1 at any time (S207), and the tracking information acquisition processing unit 14d of the computer system 1 that has received the tracking information stores it in the tracking information storage unit 17c (S208). When a package inquiry is received from the user terminal (S209), the tracking information of the user's package stored in the tracking information storage unit 17c is extracted and transmitted to the user terminal 2 (S210).

  When the computer system 1 receives information indicating the completion of delivery from the trader terminal 3 (S211), the computer system 1 immediately transmits a delivery completion notice and an evaluation input screen of the used transport service provider to the user terminal 2 ( S212). When the input screen information in which the evaluation information is input is transmitted from the user terminal 2 to the computer system 1 (S213), this is stored in the evaluation information storage unit 15c (S214).

  Although the embodiments of the present invention have been described above, the present invention is not limited to these embodiments, and can of course be implemented in various forms without departing from the gist of the present invention.

DESCRIPTION OF SYMBOLS S Transportation service provision support system T Transportation service provider U User 1 Computer system 2 User terminal 3 Contractor terminal 4 Electric communication line 10 Processing apparatus 11 Storage means 12 Communication control part 13 Contractor information provision processing part 13a Service designation | designated processing part 13b Contractor extraction unit 13c Fare calculation unit 13d Presentation screen generation unit 13e Presentation screen transmission processing unit 14 Business mediation processing unit 14a Selected supplier acquisition processing unit 14b Request content acquisition processing unit 14c Request content transmission processing unit 14d Tracking information acquisition processing unit 14e Tracking information Provision processing unit 14f Evaluation input screen transmission processing unit 14g Evaluation information acquisition processing unit 15 Contractor information storage unit 15a Provision service information storage unit 15b Extractor storage unit 15c Evaluation information storage unit 16a Regional information storage unit 16b Fare information storage unit 17 User Select information storage unit 17a Person storage unit 17b requests the content storage unit 17c tracking information storage unit

Claims (6)

Provided service information storage means for storing provided service information including information on areas and fares that can be handled by a plurality of transportation service providers, and supports the provision of transportation services through user terminals connected via telecommunication lines A transportation service providing support system comprising a computer system,
The computer system is
Means for receiving designation of the content of the transportation service desired by the user including the regional information of the delivery destination from a user terminal connected via a telecommunication line;
Means for extracting a transport service provider capable of handling based on the content of the designated transport service and the provided service information including the available service area stored in the provided service information storage means;
Means for calculating the fare used by the extracted transportation service provider based on the contents of the designated transportation service and the information on the fare stored in the provision service information storage means;
Means for transmitting the extracted transportation service provider and information on its use fare to a user terminal via a telecommunication line;
A transportation service providing support system characterized by comprising: The computer system is
Having evaluation information storage means for storing evaluation information given by past users of each transportation service provider;
The transportation according to claim 1, further comprising means for transmitting the extracted transportation service provider and its evaluation information to a user terminal via a telecommunication line based on the evaluation information stored in the evaluation information storage means. Service provision support system.   The transportation service provision support system according to claim 2, further comprising means for acquiring evaluation information from the user terminal and storing the information in the evaluation information storage means. The computer system is
It is connected via a telecommunication line to each of the carrier terminals of the plurality of transportation service providers,
Means for acquiring the detailed request content of the transportation service desired by the user from the user terminal via the telecommunication line simultaneously with the designation of the content of the transportation service or by receiving separate input screen information;
Request content storage means for storing the acquired request content for each user;
Based on the transmitted presentation screen information, means for acquiring information on the transportation service provider selected by the user from the user terminal via the telecommunication line;
4. The apparatus according to claim 1, further comprising: a means for transmitting the request content of the user stored in the request content storage means to a trader terminal of the selected transport service provider via an electric communication line. The transportation service provision support system according to claim 1.   The transportation service provision support system according to claim 4, wherein the detailed request content includes a collection address, a collection date, a contact address, a delivery address, a delivery date, and a package attribute. Means for obtaining tracking information of the package related to the transmitted request content from the supplier terminal of the selected transport service provider;
Tracking information storage means for storing the tracking information for each user who requested the tracking information;
And a means for extracting tracking information of the user's package stored in the tracking information storage means based on reception of an inquiry from the user terminal and transmitting the information to the user terminal of the user. 4. A transportation service provision support system according to 4 or 5.

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