JPH01236751A - Telephone set with holding function - Google Patents

Abstract

PURPOSE:To simplify voice data change at the time of holding by providing a voice synthesizing means and a synthesis parameter storage means and synthesizing synthesis parameters by the voice synthesizing means at the time of performing the holding operation. CONSTITUTION:When a holding key 5 (holding operation means) is depressed in a calling state, a control circuit (control means) 13 detects that the holding operation is performed and reads out required synthesis parameters from a synthesis parameter storage circuit 14 (synthesis parameter storage means). Synthesis parameters are generated by a voice synthesizing circuit 11 (voice synthesizing means) and sent to a telephone circuit from a transmitter 4 through a transmission circuit 10. Then, a voice message can be transmitted to the held destination when the holding state continues for a long time. Since the holding function is provided, synthesis parameters are only rewritten to easily change voice data at the time of holding. The waiting destination is not irritated and the service for holding is improved.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to a telephone with a hold function, that is, a telephone with a hold function that can transmit synthesized voices such as melody sounds and voice messages while on hold. .

[Conventional technology]

Conventionally, such telephones with a hold function have a dedicated melody IC.
It was a type of device that had a 100% digitizer and then sent out hold music.

[Problem to be solved by the invention]

Therefore, even if the other party is on hold for a long time, the melody sound is simply sent out monotonously, and the other party does not know how long they will have to wait before the hold is released and they respond. There were problems in that the level of irritation increased and the service quality was poor.

Additionally, in order to change the title of the melody as the hold music, it is necessary to create and replace a new melody IC. There was a problem in that it was not possible to meet the diverse requests of users regarding melodic songs.

The purpose of the present invention is to solve the above problems, and in addition to sending out a melody sound as a hold tone, it is also possible to send a voice message (for example, an apology) to the person on hold when the hold state continues for a long time. To provide a telephone with a hold function which can easily send a melody sound or a voice message when on hold, and can easily change the title of the melody or the content of the voice message.

(Means for solving the problem) In order to achieve the above object, in the first invention of the present invention,
The telephone set includes a hold operation means, a voice synthesis means, a synthesis parameter storage means for storing parameters necessary for voice synthesis in the voice synthesis means, and a control means.

In a second aspect of the present invention, the telephone includes a hold operation means, a voice synthesis means, and a synthesizer for storing a melody voice synthesis parameter necessary for melody voice synthesis and a voice message synthesis parameter necessary for voice message synthesis in the voice synthesis means. The apparatus includes a parameter storage means, an edited data storage means for storing edited data regarding melody sounds and voice messages, and a control means.

[Effect]

In the first invention, when the hold operation is performed by the hold operation means, the control means detects this, reads out required synthesis parameters from the synthesis parameter storage means, and synthesizes the voice in the voice synthesis means. The signals are combined and sent to the telephone line.

In the second invention, when the hold operation is performed by the hold operation means, the control means detects this, reads out the required edit data from the edit data storage means, and accordingly,
Required synthesis parameters are read from the synthesis parameter storage means and synthesized by the speech synthesis means, thereby synthesizing the melody sound and the edited voice of the voice message and transmitting the synthesized sound to the telephone line.

〔Example〕

FIG. 1 is a configuration diagram showing an embodiment of the present invention. In the figure, 1 is a sounder, 2 is a dial, 3 is a receiver,
4 is a transmitter, 5 is a hold key (hold operation means), 6 is an incoming circuit, 7 is an outgoing circuit, 8 is a side sound circuit, 9 is a receiving circuit,
10 is a transmitter circuit, 11 is, for example, a PARCOR system/AD
12 is a hook switch; 13 is a control circuit (control means); 14 is a synthesis parameter storage circuit (synthesis parameter storage means) for storing melody and voice synthesis parameters; ),
15 is a speaker.

FIG. 2 is a flowchart illustrating the operation of the telephone circuit of FIG. Hereinafter, the present invention will be explained in detail using FIGS. 1 and 2.

First, in the call state (STI), when the hold key 5 is pressed (Sr1), the melody and voice synthesis parameters are read out from the synthesis parameter storage circuit 14 (5T3), and the melody and voice are synthesized in the voice synthesizer 11 (5T4). ), and is transmitted from the line and speaker 15 (Sr5). In this way, since the synthesis parameters are synthesized and sent out by the speech synthesizer 11, the melody song on hold can be easily changed by simply rewriting the synthesis parameters. In addition to the melody, it is also possible to send out audio during hold times simply by storing audio data as a synthesis parameter.

FIG. 3 is a configuration diagram showing another embodiment of the present invention,
Reference numeral 16 denotes an edit data storage circuit (edit data storage means) for storing edited data of synthesis parameters. Figure 4 shows
FIG. 5 is an explanatory diagram showing the stored contents of the edited data storage circuit 16 and the synthesis parameter storage circuit 14 in FIG. 3, and FIG. 5 is a flowchart illustrating the operation of the telephone circuit shown in FIG. 4.

The present invention will be described in detail below with reference to FIGS. 3, 4, and 5.

First, in the call state (STI), when the hold key 5 is pressed (ST2), the fourth
As shown in the figure, the editing data of the synthesis parameters, that is, "sending out the sound of ■ after sending out the melody of ■ three times" is read out (5T3), and according to this editing data, the melody and The voice synthesis parameters are read out, synthesized by the voice synthesizer 11, and transmitted from the line and speaker 15 (ST4-7).

In this way, by storing in the editing data that the melody is sent out a predetermined number of times and then the sound is sent out, it is possible to automatically send out an audio message (for example, an apology) when the held melody sound is sent out for a certain length. The serviceability of the person on hold is significantly improved without causing irritation to the person being kept waiting. Furthermore, since the voice message (for example, apology) sent to the party on hold can be monitored by the speaker 15, there is an effect of urging the user to release the hold.

Furthermore, in the telephone circuits of FIGS. 1 and 3, by configuring the synthesis parameter storage circuit 14 and the edited data storage circuit 16 using an external portable storage medium such as an IC card,
The user can change the title of the held melody and the contents of the voice message according to his/her preference.

〔Effect of the invention〕

As explained above, the present invention uses speech synthesis means.

and a synthesis parameter storage means, and when a hold operation is performed, the synthesis parameters are synthesized by the voice synthesis means and sent to the line, so just by rewriting the synthesis parameters,
It has the advantage of being able to easily change the melody song while on hold.

Furthermore, by storing not only the melody but also voice data as synthesis parameters, there is an advantage that it is possible to easily send voice messages when on hold.

In addition, since it has an editing data storage means for synthesis parameters, after sending the melody to the editing data a predetermined number of times,
By storing a message to send a voice message, it is possible to automatically send a voice message (for example, an apology) when the melody on hold is sent out for a certain length of time. This has the advantage of significantly improving serviceability.

Also, since the voice message (for example, apology) sent to the other party can be monitored from the speaker, it has the effect of prompting the user to release the hold. Furthermore, by configuring the synthesis parameter storage means and the editing data storage means using an external portable storage medium such as an IC card, the user can easily record the contents of the hold melody or voice message according to his or her preference. It has the advantage of being able to change the

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing one embodiment of the present invention, FIG. 2 is a flowchart explaining the circuit operation of FIG. 1, FIG. 3 is a block diagram showing another embodiment of the present invention, and FIG. 3 is an explanatory diagram showing the storage contents of the editing data storage circuit and the synthesis parameter storage circuit in FIG. 3, and FIG. 5 is a flowchart illustrating the circuit operation of FIG. 4. Explanation of symbols 1... Sounder, 2... Dial, 3... Receiver, 4... Transmitter, 5... Hold key (hold operation means)
, 6... Incoming circuit, 7... Outgoing circuit, 8... Side sound protection circuit, 9... Receiving circuit, 10... Transmitting circuit, 11
...Speech synthesizer (speech synthesis means), 12...Hook switch, 13...Control circuit (control means), 14...
・Synthesis parameter storage circuit (synthesis parameter storage means)
, 15...Speaker, 16...Edited data storage circuit (edited data storage means) Agent Patent attorney Akio Namiki Agent Patent attorney Kiyoshi Matsuzaki 112 Figure'x 4 Figure

Claims (1)

[Scope of Claims] 1) In a telephone set, a hold operation means, a voice synthesis means, a synthesis parameter storage means for storing parameters necessary for voice synthesis in the voice synthesis means, and a hold operation is performed by the hold operation means. control means for detecting this, reading out necessary synthesis parameters from the synthesis parameter storage means, synthesizing them in the speech synthesis means, and transmitting the synthesized speech to the telephone line. A telephone with a hold function featuring: 2) in the telephone, a hold operation means, a voice synthesis means, a synthesis parameter storage means for storing a melody tone synthesis parameter necessary for melody tone synthesis in the voice synthesis means and a voice message synthesis parameter necessary for voice message synthesis; an edit data storage means for storing edit data regarding a melody sound and a voice message; and when a hold operation is performed by the hold operation means, detecting this and reading required edit data from the edit data storage means; According to the present invention, the present invention further comprises a control means for reading out required synthesis parameters from the synthesis parameter storage means and synthesizing them in the speech synthesis means to synthesize the edited sounds of the melody sound and the voice message and transmitting the synthesized sounds to the telephone line. A telephone with a hold function characterized by: