JPH02302155A - Representative connection system - Google Patents

Abstract

PURPOSE:To attain efficient representative connection by analyzing the past talking state of a subscriber terminal equipment based on speech information extracted from a storage device upon the reception of call information from a call information informing equipment, and outputting the selection information of an optimum subscriber terminal equipment. CONSTITUTION:In the presence of an incoming call a1 from an electronic exchange of other station, an analyzer 7 is operated in a computer 3 to read speech information c1 from a storage device 8. The speech information c1 includes the information of a speech start time and a speech end time for subscriber terminal equipments 1(1)-1(n). The analyzer 7 selects an most suitable subscriber terminal equipment such as a subscriber terminal equipment 1(2) in the connection of the subscriber terminal equipments 1(1)-1(n) and outputs selection information d1 representing the subscriber terminal equipment 1(n) to a connection instruction transmitter 8. The connection instruction transmitter 8 based on the selection information d1 sends a connection instruction e1 commanding the incoming connection to the subscriber terminal equipment 1(2) and the kind of the subscriber terminal equipment 1(2) to an electronic exchange 2.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a representative connection system in which subscriber terminals are representatively connected by controlling an electronic exchange by a combinator.

[Conventional technology]

The representative connection method is a method in which when an incoming call is received at a subscriber terminal in a representative group, the electronic exchange selects and connects to an available subscriber terminal.

The conventional representative connection system is executed by a program 22 and data 23 inside an electronic exchange 21, as shown in FIG. That is, the electronic exchange 21 that received the incoming call a2 from the electronic exchange (not shown) of another station notifies the computer 24 of the call information b2, and in response, the computer 24 sends all the subscriber terminals 25(1) to the computer 24. A command C1 indicating the type of .about.25(n) and a connection instruction is sent to the electronic exchange 21. The electronic exchange 21 makes a call connection to a vacant subscriber terminal among the subscriber terminals 25(1) to 25(n) in accordance with the command c2 from the combinator 24.

[Problem to be solved by the invention] The conventional representative connection method described above has the following drawbacks.

A command c2 indicating the terminal type and connection instruction is issued from the computer 24 for each subscriber terminal 25(1) (~25(n)), and the electronic exchange 21 sequentially attempts connection according to the command c2, and selects an available subscriber terminal. Because the system connects a line to a subscriber's terminal when there is a problem, representative connection takes time and is inefficient.

The purpose of this invention is to solve the above-mentioned conventional problems.
The object of the present invention is to provide a representative connection method that can efficiently perform representative connections.

[Means to solve the problem]

The present invention is a representative connection method in which a representative connection is made by controlling an electronic exchange that accommodates a plurality of subscriber terminals incorporating a representative group by a computer, and the electronic exchange receives calls from an electronic exchange of another station. The computer includes a call information notification device that receives a call and notifies the computer of the call information, and a microprocessor that monitors the call start time and call end time of the plurality of subscriber terminals. A storage device that receives and stores call information indicating a call start time and a call end time of the terminal from the microprocessor, and a subscription based on the call information retrieved from the storage device when the call information is received from the call information notification device. an analysis device that analyzes the past call status of subscriber terminals and outputs selection information of the most suitable subscriber terminal; and based on this selection information, sends a connection command indicating the type of the subscriber terminal and an incoming call connection instruction to the electronic exchange. A connection command transmitting device for transmitting a connection command.

[Example〕 Embodiments of the invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing a representative connection system according to an embodiment of the present invention.

The representative connection method of this embodiment is a representative connection method in which a computer 3 controls an electronic exchange 2 that accommodates n subscriber terminals 1 (1) to 1 (n) incorporating a representative group to perform a representative connection. It is.

This electronic exchange 2 includes a call information notification device 4 and a microprocessor 5.

The call information notification device 4 has a function of receiving an incoming call a1 from an electronic exchange of another station (not shown) and notifying the combiator 3 of the call information b1.

The microprocessor 5 supports n subscriber terminals 1 (1) to
It has a function of monitoring the call start time and call end time of 1(n) and transmits call information 111CI indicating the contents to the computer 3.

The computer 3 includes a storage device 6, an analysis device 7, and a connection command transmission device 8.

The storage device 6 has the function of inputting the call information C6 from the microprocessor 5 and storing the call start time and call end time for each subscriber terminal.

When the computer 3 receives the call information b1 transmitted from the call information notification device 4 of the electronic exchange 2, the analysis device 7 reads the call information Ci for each subscriber terminal from the storage device 6, and stores the information c, Subscriber terminal 1 (1) based on
Analyzing the past call status of subscriber terminal 1(n),
) to 1(n) selection information d indicating the optimal subscriber terminal
It has the function of outputting 1.

The connection command transmitting device 8 receives the selection information d1 from the analyzing device 7.
It has a function of inputting the selection information d) and transmitting to the electronic exchange 2 a connection command e1 indicating the type of subscriber terminal indicated by this selection information d) and a connection instruction to this subscriber terminal.

Next, a representative connection operation of this embodiment will be explained.

When there is an incoming call a from another station's electronic exchange,
The call information notification device 4 of the electronic exchange 2 receives this incoming call a1 and notifies the computer 3 of the call information b1.

In the computer 3 that received the notification of the call information S, the analysis device 7 operates and records the call information C from the Q device 6.

Read out. This call information CI is the call information at the time when the computer 3 receives the call information I, and includes information on the call start time and call end time for each subscriber terminal 1(1) to l(n). ing. The analysis device 7 analyzes the call time 1 call connection frequency, etc. indicated by the call information c1, and selects the most suitable subscriber terminal to currently connect among the subscriber terminals 1(1) to 1(n), for example, subscriber terminals. subscriber terminal 1(2) and outputs selection information d indicating subscriber terminal 1(n) to connection command transmitting device 8. The connection command transmitting device 8 sends selection information d,
Based on this, the type of subscriber terminal 1 (2) and a connection command el instructing to make an incoming call connection to this subscriber terminal 1 (2) are transmitted to the electronic exchange 2.

The electronic exchange 2 connects the subscriber terminal 1 based on the connection command e.
(2) connects incoming calls.

As a result, it is possible to select the most suitable subscriber terminal 1 (2) in a short time and efficiently, and to perform an incoming call connection.

(Effects of the Invention) As explained above, in the representative connection method of the present invention, an electronic exchange receives an incoming call from an electronic exchange of another station and notifies the computer of the call information. and a microprocessor that monitors the call start time and call end time of the plurality of subscriber terminals, and the computer receives and stores call information indicating the call start time and call end time of the subscriber terminals from the microprocessor. an analysis device that analyzes the past call status of the subscriber terminal based on the call information retrieved from the storage device when receiving the call information from the call information notification device and outputs information for selecting an optimal subscriber terminal; , and a connection command transmitting device that transmits a connection command indicating the type of subscriber terminal and an incoming connection instruction to the electronic exchange based on this selection information, so that it is possible to efficiently connect to connectable subscriber terminals. effective.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing a representative connection method according to an embodiment of the present invention, and FIG. 2 is a block diagram showing a conventional representative connection method. 1(1) to 1(n)...Subscriber terminal 2...Electronic exchange tA machine 3...Computer 4...Call information notification Device 5...Microprocessor 6...
...Storage device 7...Analysis device 8...Connection command transmission device Agent Patent attorney Yoshiyuki Iwasa Figure 1

Claims (1)

[Claims] (1) A representative connection method in which a representative connection is made by controlling an electronic exchange that accommodates a plurality of subscriber terminals incorporating a representative group by a computer, wherein the electronic exchange receives incoming calls from the electronic exchange of another station. a call information notification device that receives call information and notifies the computer of the call information; and a microprocessor that monitors the call start time and call end time of the plurality of subscriber terminals; a storage device that receives and stores call information indicating a call start time and a call end time from the microprocessor; and a storage device that receives and stores call information indicating a call start time and a call end time of an analysis device that analyzes the past call status of the terminal and outputs selection information of the optimal subscriber terminal; and based on this selection information, sends a connection command indicating the type of the subscriber terminal and an incoming call connection instruction to the electronic exchange. 1. A representative connection method comprising: a connection command transmitting device for transmitting a connection command;