JPH03105461A - Attendant operation panel device for automatic teller machine - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to an attendant operation panel device for an automated teller machine, and in particular, an automated teller machine capable of improving the operability of attendants and maintenance personnel. Concerning the staff operation panel device for the device. [Prior Art] A conventional clerk operation panel device for an automated teller machine is disclosed in Japanese Patent Application Laid-Open No. 61-294595.
It was installed inside the automated teller machine and was fixed during implementation. [Problems to be Solved by the Invention] In the above-mentioned prior art, no consideration is given to prompt operations by staff in the event of a failure or maintenance operations performed by maintenance personnel on the front or rear of the automated teller machine. Ta. That is, when a failure occurs, the operation of the automatic teller machine is reduced, an attendant opens the door of the automatic teller machine, and the attendant operation panel device is used to eliminate the failure. In this case, if the automatic teller machine has a structure in which maintenance operations are performed from the front of the automatic teller machine, and the staff operation panel device is fixed to the rear face of the automatic teller machine, the staff member is a staff member fixed to the rear face of the automatic teller machine. It was necessary to operate the operation panel device from the front, which caused problems in operational and maintenance operability. On the other hand, if the automatic teller machine is structured such that maintenance operations are performed from the rear of the automatic teller machine, and the staff operation panel device is fixed to the front of the automatic teller machine, the staff member is a staff member fixed to the front. The operation panel device had to be operated from the rear, which caused problems in operational and maintenance operability. The object of the present invention is to provide an attendant operation panel device for an automatic teller machine that has improved operational operability and maintenance operability. (Means for Solving the Problem) The attendant operation panel device for an automatic cash dispenser device of the present invention is configured to be connectable to an automatic teller machine by a cable or a wire. [Function] According to the present invention, the attendant operation panel device can be attached to and detached from the automatic teller machine to operate it as needed, so that the attendant or maintenance staff can use the attendant provided in the machine. There is no need to operate the operation panel device, and the operability of operation L and maintenance can be greatly improved.

〔Example〕

The present invention will be explained in more detail below with reference to embodiments shown in the attached drawings. The figure is a block diagram showing one embodiment of the present invention, which is comprised of a removable attendant operation panel device 1 and an automatic teller machine (hereinafter referred to as ATM) 11. As shown in FIG. 1, the detachable attendant operation panel device 1 of this embodiment includes a key control section 2, a lamp control section 5, and a cordless interface section 20. The ATM 11 includes a banknote withdrawal unit 13 for dispensing and depositing banknotes, a card reading and printing unit 14 for reading cash cards and printing statement slips, and a bankbook printing unit 15 for reading bankbooks and making bankbook entries. , a customer operation section 16 where customers perform transaction operations; It is comprised of a power source 17 for the ATM 11, and an overall control section 12 that can be wirelessly (cordless) interfaced with the detachable operation panel device 1.

The connection between the ATMII and the removable operation panel device 1 is made using the second
As shown in FIGS. 4 to 4, connecting parts 1.8a and 18b are provided on the front or rear surface of the ATMII and the connection is made using a cable 19, and an interface using =m <cordless) eliminates the use of the connecting cable 19. There is a way to connect.

As shown in FIG. 1, the functions of the removable staff operation panel device 11 include the key control unit 2, an staff operation key manual section 3 operated by a staff member, and a maintenance staff operation key manual section 4 operated by a maintenance worker. The key control unit 5 is equipped with a key control unit 5 to store information manually entered by staff and maintenance personnel. There is an operation display section 6 that shows the operation status of the ATV 1.1, an equipment status lamp display section 7 that shows the status of the banknote withdrawal section 13, card reading/printing section 14, and bankbook printing section 15, and a display section 7 that shows the progress status of the transaction and ATM II. It is equipped with a management code display section 8 representing the details of the failure, an attendant processing lamp display section 9 representing the contents of the failure handling by the clerk, and a transaction guide lamp display section 10 indicating whether or not the customer's transaction is successful. ．． The information on each unit of TM11 is sent to the overall control unit 12.
The data is then transmitted to the lamp control unit 5 and displayed.

Further, the cordless interface section 2o performs a wireless (cordless) interface operation between the attendant operation panel device 1 and the ATMII, thereby transmitting information.

Next, operations by a staff member and maintenance personnel in the embodiment of the present invention having the configuration shown in FIG. 1 will be explained. FIG. 5 is a flow chart showing the operation of the removable staff operation panel device 1 by a staff member, and FIG. 6 is a flow chart showing the operation of the removable staff operation panel device M1 by a maintenance staff member.

As shown in FIG. 5, when a failure occurs in the ATMII, the removable attendant operation panel device 1 is connected to the connection part 18a of the ATMII via the cable 19, as shown in FIG. In this case, as described above, the connection may be made wirelessly using the cordless interface section 2o. Next, check the display contents of the lamp control section 5 of the connected detachable attendant operation panel device 1. Determine whether the problem can be resolved without opening the ATM11 door. If the fault can be cleared without opening the door, operate the detachable attendant operation panel device 1 to clear the ATMII fault. If the fault cannot be cleared without opening the door, open the door as shown in FIG. 3 to clear the ATMII fault.

As shown in FIG. 6, when a maintenance worker operates the detachable attendant operation panel device 1, is it necessary to connect the detachable attendant operation panel device 1 before starting maintenance processing of the ATMII? If it is determined that it is not necessary, maintenance processing is performed without connecting the removable staff operation panel device 1i11. If it is determined that it is necessary to connect, it is determined whether it is front maintenance or rear maintenance. In the case of front maintenance, as shown in Figure 3, ATMII connection part 1
A removable staff operation panel device 1 is connected to 8a via a cable 19. In the case of rear maintenance, the removable staff operation panel device 1 is connected to the ATM II connection part 18b via the cable 19, as shown in FIG. In addition, in this case, as described above, the cordless interface section 2
0 may be used to connect wirelessly. After the removable attendant operation panel device 1 is connected, maintenance processing is started,
Operate the removable staff operation panel device 1 - When the operation is completed, remove the removable staff operation panel device 1 and complete the maintenance process. Next, the operation of the removable staff operation panel device 1 by a staff member when a failure occurs will be specifically explained. Now, it is assumed that the removable attendant operation panel device 1 shown in FIG. 7 is connected to the ATMII via the cable 19 or wirelessly. As shown in FIG. 7, the management code display section 8 displays the fault code "2 0 2", and the card reading/printing section lamp 71 of the device lamp display section 7
and ■ lamp 72 is lit. Further, the medium take-in lamp 91 and the reset lamp 92 of the attendant processing lamp display section 9 are lit. The details of the failure are displayed such that the reset key 31 of the staff operation key manual section 3 should be pressed while the card medium is being loaded into the in-print section 15. When the staff member presses the reset key 31 and ejects the card medium.
Obstacles can be eliminated without opening the ATM 11 door.

In this way, the removable attendant operation panel device 1 can be attached to the ATM 11.
By freely attaching and detaching the device, it is possible to easily remove the obstacle when it occurs.

Therefore, operational operability and maintenance operability can be greatly improved. [Effects of the Invention] According to the present invention, it is possible to provide an attendant operation panel device for an automated teller machine, which has significantly improved operational operability and maintenance operability.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing one embodiment of the present invention, and FIGS. 2 to 4 show the detachable attendant operation panel device shown in FIG.
FIG. 5 is a flowchart showing an example of an operator operation in the removable operator operation panel device of the embodiment shown in FIG. A flowchart showing an example of maintenance personnel operation on the staff operation panel device, FIG. 7 is an explanatory diagram showing an example of the external appearance of the detachable staff operation panel device shown in FIG.
・Removable staff operation panel device, 2...Key control unit, 3
... Attendant operation key manual section, 4... Maintenance personnel operation key manual section, 5... Lamp control section, 6... Operation status display section, 7... Equipment status lamp display section, 8... - Management code display section, 9... Attendant processing lamp display section, 10... Transaction guide lamp display section. 11...Automated cash transaction device (A
TM). 12... General control unit, 13... Banknote withdrawal unit, 14... Card reading/printing unit, 15... Passbook printing unit, 16... Customer operation unit, 17... Power supply, 18a ，
18b... Connection part, 19... Cable, 20...
Cordless interface section, 31... Reset key 71... Card reading/printing section lamp, 91... Medium intake lamp, 92... Reset lamp.琐1 fig. 4 fig. Jin Kyong-man 3 fig. 5 (.

Claims (1)

[Scope of Claims] 1. An automated teller machine having an operating panel for an automated teller machine, characterized in that the operating panel for an automated teller machine is removably attached to the automated teller machine. Device. 2. An attendant operation panel device for an automated teller machine according to claim 1, wherein the attendant operating panel and the automated teller machine are connected by a cable or wirelessly.