JPH03235193A - Automatic transaction machine - Google Patents

Abstract

PURPOSE:To improve reliability in point of security by enabling information representing whether or not the exchange of a housing is performed by the clerk of a security company to be acquired at a remote monitoring device when the loading, refilling, and collection of cash are performed. CONSTITUTION:When the loading, refiling, and collection, etc., of the cash are performed, extraction is detected by a detecting means 14 by extracting the housing from a cash processing machine 2 by the clerk of the security company, thereby, the number of times of exchange of an exchange number storage means 12 is updated. Accordingly, exchange time is written on an exchange time storage means 7 with a main control part 4, and also, exchange number of times information and exchange time information are sent to a monitoring device 3. When no loading of the housing within constant time after the extraction of the housing is detected with the detecting means 14 is detected, it is judged that exchange abnormality occurs by the main control part 4, and exchange abnormality information is informed the monitoring device 3. Thereby, the reliability in point of security can be improved.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to an automatic transaction device used in financial institutions such as banks, and in particular is installed in unmanned stores and performs various types of transactions including deposit and withdrawal processing by customer operations. The present invention relates to an automatic transaction device that performs transactions.

[Conventional technology]

A customer-operated automatic transaction device at a financial institution such as a bank has a manual operation section consisting of keys for the customer to enter information necessary for transactions, and a manual operation section for guiding operations to the customer and displaying transaction information, etc. Display section, passbook entry machine, card R/
A CRP department consisting of a W and a receipt printer, etc., and a cash processing machine (deposit machine).

It is widely known that the bank is equipped with a cash dispensing machine or a cash deposit/withdrawal machine, and that various transactions, including cash deposits and withdrawals, can be automatically performed by the customer's operations.

On the other hand, in recent years, automated transaction devices have been operated in unmanned branches or unmanned at night due to financial institutions closing on Saturdays.

In implementing such unmanned operations, the automatic transaction equipment at each store is connected online to a monitoring equipment installed at a remote center, etc., and the operational status of the equipment is checked, for example, whether the equipment is operating for transactions. A system has been put into practical use that remotely monitors whether the device is loaded with cash, whether it is being refilled, whether it is being refilled, whether an abnormality has occurred in the device, whether it is undergoing maintenance, etc. The automatic transaction device below allows transactions to be performed by the customer's operations as before.

In this system, the loading, replenishment, and collection of cash into automatic transaction devices is generally entrusted to a security company, etc., and the staff of the security company etc. Alternatively, according to instructions from the center, etc., the customer goes to the automatic transaction device and performs cash loading, replenishment, and collection operations as necessary.

In this case, in the actual work, the staff member of the security company, etc., first opens the outer door provided on the back of the device using a predetermined key, and then opens the operation panel for the staff member provided on the outer door. After operating the machine to put the machine into attendant mode, load, replenish, or collect cash by opening the inner door provided on the cash processing machine and replacing the cash storage compartment. By switching the automatic transaction device to the attendant mode as described above, the automatic transaction device sends a notification to the monitoring device that the storage exchange operation is in progress.

[Problem to be solved by the invention]

However, the above-mentioned conventional technology has the following problems.

In other words, when the automatic transaction device is switched to attendant mode, the monitoring device can obtain information that the storage space is being replaced, but cannot obtain information on whether or not the storage space has actually been replaced. Therefore, there is a problem of lack of reliability in terms of security.

Also, for example, if an employee mistakenly selects one of the multiple storage compartments,
If you forget to attach the device and close the door and switch the device mode to operation, the device will detect an abnormality during a transaction with a customer, automatically stop the device, and monitor the occurrence of an abnormality. Notify the device.

In this case, the monitoring device can grasp the situation that the device is no longer tradable, but it cannot determine whether a staff member is needed to handle the storage or a maintenance person is needed to fix the device malfunction. As a result, there was a problem in that the response was delayed, resulting in a prolongation of the equipment's outage time, and a reduction in operating efficiency.

The present invention was made to solve these problems, and it is possible to reliably obtain information on replacement of storage compartments and information on forgetting to install them, thereby increasing reliability in terms of security, and An object of the present invention is to realize an automatic transaction device that can quickly respond to the situation and minimize the operation stop time of the device even if a person accidentally forgets to attach a storage case.

[Means to solve the problem]

In order to achieve this object, the present invention provides a cash storage system that is connected to a remote monitoring device and that processes cash deposits and withdrawals associated with transactions performed by customer operations using a cash storage. In an automatic transaction device that is equipped with a processing machine and that loads, replenishes, and collects cash by replacing the storage, the automatic transaction device includes a detection means for detecting mounting and removal of the storage, and a detection means for detecting the removal of the storage. Exchange frequency storage means for updating the number of exchanges of the storage when detected; exchange time storage means for storing the time when the exchange frequency storage means was updated; and the exchange frequency in the exchange frequency storage means is updated. The system notifies the monitoring device of the number of exchanges and the corresponding exchange time information each time, and also monitors replacement abnormality information if attachment of the storage is not detected within a certain period of time after removal of the storage is detected. and control means for notifying the device.

[Effect]

The present invention having the above-described configuration is for loading cash.

When the storage is removed from the cash processing machine by an employee of the security company during replenishment 2 collection, etc., the removal is detected by the detection means, and the number of exchanges in the exchange number storage means is thereby updated.

In conjunction with this, the control means writes the replacement time into the replacement time storage means, and the replacement number information and replacement time information are sent to the monitoring device.

Furthermore, when attachment of the storage is not detected within a certain period of time after the detection means detects that the storage is removed, the control means determines that a replacement abnormality has occurred, and notifies the monitoring device of replacement abnormality information.

Therefore, according to this, it is possible to reliably obtain information from a remote monitoring device as to whether or not the storage compartment has been replaced by the security company staff when loading, replenishing, or collecting cash.
Confidence in terms of security is improved.

In addition, even if a staff member forgets to attach the storage compartment and the equipment stops operating, that information is sent to the monitoring device within a short time, so the monitoring device can take appropriate measures. Since prompt response is possible, equipment downtime can be minimized.

〔Example〕

Examples will be described below with reference to the drawings.

FIG. 1 is a block diagram of a control system showing an embodiment in which an automatic transaction device according to the present invention is connected to a monitoring device.

In the diagram, 1 is an automatic transaction device, 2 is a cash processing machine such as a deposit machine, a withdrawal machine, or a deposit/withdrawal machine (deposit/withdrawal machine in the diagram), 3
is a monitoring device installed at a remote center.

Inside the automatic transaction device 1, together with the cash processing machine 2, an input operation section (not shown) consisting of keys for a customer to input information necessary for a transaction, a display to guide operations to the customer, a display of transaction information, etc. are provided. In addition to a CRP unit (not shown) consisting of a display unit (not shown), a passbook entry machine, a card reader/writer, a receipt printer, etc., a main control unit 4 that controls the entire device, the monitoring device 3, and the like are provided. From an interface 5 for communication, a timer 6, a storage exchange time counter (exchange time storage means) 7 set in a memory such as a RAM, and an interface 8 for exchanging data with the cash processing machine 2, etc. It is equipped with a control system consisting of:

The cash processing machine 2 also includes a control section 9 that controls the entire mechanical section (FIG. 2) to be described later for cash processing, an interface 10 that exchanges automatic transaction device data, an interval timer 11, and a memory such as a RAM. Exchange count counter (exchange count storage means) 12 and register 13 for the set storage
, and a control system consisting of a switch group 14 as a detection means for detecting installation and removal of a storage, which will be described later.Furthermore, the monitoring device 3 includes a control section 15 that controls the entire device, and an automatic transaction device 1. An interface 16 for communicating with the automatic transaction device 1, an interval timer 17, and a display unit 1 such as a CRT that displays information sent from the automatic transaction device 1.
It is equipped with 8th class.

FIG. 2 is a schematic side view showing the internal mechanism of the cash processing machine in FIG. 1, and FIG. 3 is a partial side view showing a state when the storage case in FIG. 2 is replaced.

In the figure, reference numeral 19 is provided at the upper front of the device, and is a rotatable slot that functions as an input slot into which a customer inserts banknotes for deposit, a return slot for returning banknotes to the customer, and a withdrawal slot for paying banknotes to the customer. A customer service drum 20 collects cash (banknotes) sent in bulk from the customer service drum 19 into 1
The separating and feeding unit 21 separates bills one by one, and checks the authenticity, denomination, fitness, and back side of bills during deposit transactions or withdrawal transactions, and checks whether there is abnormal conveyance such as double feeding, chaining, or skewed feeding. 22 is a temporary accumulation section for temporarily accumulating banknotes at the time of deposit transaction or withdrawal transaction; 23 to 25 are a temporary accumulation section for temporarily accumulating banknotes during a transaction with a customer; Storage by denomination (1,000 yen, 10,000 yen), 26-28
29 is a banknote stacking and discharging mechanism that stores banknotes sent through the discrimination unit 21 during a deposit transaction into the denomination storages 23 to 25 and feeds out the banknotes from the denomination storages 23 to 25 during a withdrawal transaction; This is a receptacle for storing cash for which abnormal conveyance or the like has been detected by the discriminator 21 during a withdrawal transaction.

It should be noted that cash processing for cash withdrawal transactions is performed by the mechanism section consisting of these 19 to 29, etc., but since its operation is not directly related to the present invention, a description thereof will be omitted.

30 is an inner door provided on the back of the cash processing machine; 31 is a mounting base for mounting the denomination storages 23 to 25 and the reject storage 29 inside the machine; Each of the storage bins 23 to 25 and 29 can be moved up and down.

That is, as shown in FIG. 3, when the inner door 30 is opened, the mounting base 31 lowers each of the storage compartments 23 to 25.29, and in this state, each storage compartment 23 to 25.29 is removed and replaced by mounting. When the inner door 30 is closed as shown in FIG.
is raised and supported at a position where cash can be stored and dispensed by the bill accumulating and dispensing mechanisms 26 to 28.

In addition, at the upper end of each of the storage compartments 23 to 25.29, a switch 14a forming the switch group 14 in FIG.
~14d are arranged, each storage 23~25.29
rises and the switches 14a to 14d are pressed, these switches 14a to 14d are turned on,
When each of the storage compartments 23 to 25.29 descends and leaves the switches 14a to 14d, respectively, the switches 14a to 14d
is set to be OFF.

FIG. 4(a) is a flowchart showing the operation of the control system of the cash processing machine 2, FIG. 4(a) is a flowchart showing the operation of the control system of the automatic transaction device 1, and FIG. This is a flowchart showing the operation of the control system, and S in the figure indicates each step.

Next, the operation of the above-described configuration will be explained with reference to FIGS. 1 to 3 together with these flowcharts.

First, as illustrated in FIG.
25.29 rises and switches 14a to 14d respectively.
is pressed and these switches 14a to 14d are turned on.
In this state, the switch monitoring flag set in the register 13 is in the ON state.

There, staff from security companies etc. loaded and replenished the cash.

Alternatively, in order to carry out collection work, open the outer door (not shown) of the automatic transaction device, operate the operation panel for the attendant provided on this outer door to put the device into attendant mode, and then Open the inner door 30 of the cash handling machine 2<(Sla)
.

In conjunction with the opening operation of this inner door 30, each of the storage compartments 23 to 25.
29 descends and separates from the switches 14a to 14d, respectively, so these switches 14a to 14d are turned off (S2a), thereby the switch monitoring flag in the register 13 is turned off (S3a), and the exchange number counter 12 starts counting. Uploaded (S4a)
.

The control unit 9 of the cash processing machine 1 senses the switch monitoring flag of the register 13 when the interval timer 11 outputs a clock signal periodically (for example, every 5 ms).
The states of the switches 14a to 14d are monitored, so the switch monitoring flag in the register 13 is OFF as described above.
When the exchange counter 12 in the RAM is counted up, the information is transferred to the interface 10.
55a) and clears the switch monitoring flag of the register 13 (S6a).

Thereafter, the control unit 9 periodically controls the register 13 in the same manner as described above.
Senses the switch monitoring flag of switches 14a to 1.
4d, and monitors whether the switch monitoring flag is turned ON within a certain period of time (S7
a, 58a).

That is, the staff member replaces all or part of the storage compartments 23 to 25.29 and closes the inner door 30, whereby each of the storage compartments 23 to 25.29 rises and switches 14a to 14.
If all d are turned ON, the switch monitoring flag of the register 13 is turned ON, so in this case, it is determined that the exchange has been performed normally.

On the other hand, for example, the staff closes the inner door 30 while forgetting to attach one of the storage compartments 23 to 25 and 29 to the mounting base 31, and then switches the outer door to operation mode using the operation panel of the outer door, and then closes the outer door. If you close the switch and return home, close all switches 14.
Since the switches 14a to 14d are not turned on, the control unit 9 immediately sends information to the effect that an exchange abnormality has occurred to the automatic transaction bag via the interface 10 if the switches 14a to 14d are not turned on even after a certain period of time has elapsed. Notify W1 (S9
a).

The main control unit 4 of the automatic transaction device 1 constantly monitors the cash processing machine 2 via the interface 8 and determines whether information on the number of exchanges of storage has been sent from the cash processing machine 2 (Sl
b).

If the information is sent, the time of the timer 6 at that time is written to the exchange time counter 7 (S2b),
This exchange time is notified to the monitoring device 3 via the interface 5 along with the exchange frequency information (S3b).

Furthermore, the main control unit 4 determines whether or not information on abnormal exchange of the storage compartment is sent from the cash processing machine 2 (54b), and if the information is sent, the main control unit 4 immediately sends the abnormal exchange information via the interface 5. and notifies the monitoring word W3 (S5b).

When the control unit 15 of the monitoring device 3 outputs a clock signal periodically (for example, every SMS) from the interval timer 17, it senses the automatic transaction device 1 via the interface 16 and causes the automatic transaction device to exchange the storage. It is determined whether or not the number of times information has been sent (S2c), and if such information has been sent, the information is sent to the display unit 18 and displayed to the center staff (S2c).

Furthermore, the control unit 15 determines whether exchange abnormality information has been sent from the automatic transaction bag W1 (53c), and if so, sends a message to that effect to the display unit 18 for display. Urge staff to take necessary measures (S4c
).

This allows the center staff to keep track of the replacement status of the storage in the automatic transaction device 1, so that if an abnormality occurs in the replacement, they contact a security company or the like and instruct them to take necessary measures.

Note that the contents of the exchange time counter 7 and the exchange number counter 12 are cleared at fixed intervals (for example, every IW), and at that time, it is preferable to send the contents of both counters to the monitor word W3.

〔Effect of the invention 〕

As explained above, the present invention relates to the installation of a storage.

A detection means for detecting removal, a replacement number storage means for updating the number of times the storage has been replaced when the detection means detects removal of the storage, and a replacement for storing the time at which the replacement number storage means has been updated. Each time the number of exchanges in the time storage means and the number of exchanges storage means is updated, the number of exchange information and the exchange time information corresponding to the information are notified to the monitoring device, and the number of exchanges is kept constant from the time when removal of the storage is detected. The structure includes a control means for notifying the monitoring device of exchange abnormality information when attachment of the storage is not detected within a time.

Therefore, according to this, it is possible to reliably obtain information from a remote monitoring device as to whether or not the storage compartment has been replaced by the security company staff when loading, replenishing, or collecting cash.
This has the effect of improving reliability in terms of security.

In addition, even if a staff member forgets to attach the storage compartment and the equipment stops operating, that information is sent to the monitoring device within a short time, so the monitoring device can take appropriate measures. Since it becomes possible to respond quickly, it is also possible to minimize the downtime of the equipment. .

[Brief explanation of drawings]

FIG. 1 is a block diagram of a control system showing an embodiment of the automatic transaction device according to the present invention connected to a monitoring device, FIG. 2 is a schematic side view showing the internal mechanism of the cash processing machine in FIG. 1, and FIG. 3 is a partial side view showing the state when replacing the storage in FIG. 2, and FIG. 4 is a flowchart showing the operation of the control system of each device in FIG. 1. l... Automatic transaction device 2... Cash processing machine 3... Monitoring device 4... Main control section 6... Timer 7... Exchange time counter 9... Control section 11... Interval Timer 12... Replacement number counter 13... Register 14... Switch group 14a to 14d... Switch 15... Control section 17... Interval timer 18... Display sections 23 to 25... Denomination storage 29...Reject storage

Claims (1)

[Claims] (1) Equipped with a cash processing machine that is connected to a remote monitoring device and uses a cash storage cabinet to process cash deposits and withdrawals associated with transactions performed by customer operations; An automatic transaction device that performs replenishment, retrieval, etc. by replacing the storage, comprising a detection means for detecting attachment or removal of the storage, and a detection means that detects the number of times the storage is replaced when the detection means detects removal of the storage. Exchange frequency storage means to be updated; Exchange time storage means for storing the time when the exchange frequency storage means was updated; and Exchange frequency information and the information each time the exchange frequency in the exchange frequency storage means is updated. The control means notifies the monitoring device of corresponding replacement time information, and also notifies the monitoring device of replacement abnormality information when attachment of the storage is not detected within a certain period of time after removal of the storage is detected. An automatic transaction device featuring: