JPH04154355A - Absence substitute sound recording system - Google Patents

Abstract

PURPOSE:To constitute the system so that a calling party can transmit a message without a sense of incompatibility in the course of conversation with the other party by connecting a call addressed to a subscriber in the course of absence registration to a different subscriber who executes as proxy for the subscriber in the course of absence registration. CONSTITUTION:A subscriber 12 executes a call to a subscriber 13. In accordance with the call to the absence registration subscriber (AR) 13, an exchange 15 executes a call to the number of a different subscriber (PR) 14. When the PR 14 answers within a prescribed number of times of the call, the exchange 15 sends a signal for starting a substitute sound recording service for executing substitute sound recording of a message of the subscriber 12, and the number of the AR 13 and the number of the PR 14 for discriminating a mail box and transmitting a substitute message, to a voice accumulating device 11. The voice accumulating device 11 transmits a substitute request message to the PR 14, and when the PR 14 complies with the substitute sound recording service, sound recording of the speech contents of the subscriber 12 and the PR 14 is started, and the sound recording contents are registered in the mail box of the AR 13. The AR 13 calls the voice accumulating device 11, when he returns to his seat, reproduces the contents of the own mail. box, and listens the message.

Description

[Detailed Description of the Invention] [Summary] Regarding the absentee recording method, which listens and records messages from the caller on behalf of the other party when the other party is absent, the caller feels strange when the other party is absent. (The purpose is to be able to send messages, and a switchboard that accommodates multiple subscribers receives absentee registration from each subscriber, connects calls addressed to the registered absentee subscriber to a voice storage device, and sends calls to the calling party.) In the absentee recording system, which records messages from a subscriber who is registered as absent, the exchange calls another previously registered subscriber as the called party in response to a call addressed to a subscriber who is registered as absent, and when the called party answers. Sometimes a means is provided for connecting the calling party, the called party, and a voice storage device, and the voice storage device responds to the call when the called party answers in response to a call from the exchange. When the exchange is set to a three-way connection state, the contents of the conversation between the calling party and the called party are recorded and registered in the mailbox for the subscriber who has registered as absent. It is composed of:

[Industrial application field]

The present invention relates to an absentee recording method for listening and recording a message from a caller on behalf of the other party when the other party is absent.

[Conventional technology]

Service using voice storage device linked to exchange (7)
One of these is an absentee service.

FIG. 5 is a diagram illustrating the absence proxy service.

In the figure, exchange 4I accommodates subscribers 435 and 43, and is connected to voice storage device 45.

The absence proxy service will be explained below with reference to FIG.

When the subscriber 43□ leaves his/her seat, the subscriber 43□ inputs a signal indicating his/her absence from the telephone and registers his/her absence in the exchange 41.

The exchange 4I connects the call to the subscriber 43□ whose absence is registered to the voice storage device 45.

The voice storage device 45 sends a guidance message to the caller, the subscriber 43°, to notify that the communication partner is absent, and records the caller's message.

The subscriber 43□ who registered his/her absence will be able to register the voice storage device 4 later.
The content of the call can be known by calling 5 and playing the recording.

In addition, individual telephones have been put into practical use that have an answering machine function that plays a prerecorded answering message and records the caller's message when the number of rings exceeds a predetermined number.

The information recorded by the answering machine can be played back directly or remotely.

[Problem to be solved by the invention]

As described above, when the other party is absent, a voice storage device or an answering machine records a message from the caller on behalf of the other party.

However, callers may not expect to be connected to a voice storage device or answering machine, and may mistakenly think that they have entered the wrong number when connected to a voice storage device or answering machine. Ta.

In addition, since the caller was a machine, the caller's preferences were different from those used when talking to a human, making it difficult to convey a message.

SUMMARY OF THE INVENTION An object of the present invention is to provide an absentee recording system that allows a caller to comfortably send a message when the other party is absent.

[Means to solve the problem]

In the absentee recording system, an exchange that accommodates multiple subscribers accepts absentee registration from each subscriber, connects the call addressed to the subscriber who has registered the absentee to a voice storage device, and records messages from the caller. Let it be recorded.

In the invention as claimed in claim 1, for a call addressed to a subscriber who is registered as absent, the exchange calls another previously registered subscriber as the called party, and when the called party answers, the call is made. means for connecting the called party, the called party, and the voice storage device.

The voice storage device also sends a message requesting answering the call when the called party answers a call from the exchange, and communicates with the calling party when the exchange sets the three-way connection state. A means is provided for recording the content of the conversation with the called party and registering it in a mailbox corresponding to the subscriber who has registered the absence.

The invention as set forth in claim 2 is characterized in that in the absentee recording system as set forth in claim 1, another subscriber who is called as a called party in place of the subscriber who has registered his/her absence has means for refusing the response.

The exchange also includes means for connecting the calling party to a voice storage device to record a message from the calling party when another subscriber does not answer within a predetermined time or refuses to answer.

The telephone accommodates multiple telephone lines, has an answering machine that records the contents of the call in response to an incoming call when the call is set to be out of the office, and another subscriber who has been registered in advance as the forwarding called party. A transfer device is provided for making a call to the transfer destination called party in response to an incoming call, and interconnecting each call.

The telephone according to the invention according to claim 3 activates a transfer device to make a call to a transferred called party in response to an incoming call when the call is set to be absent, and makes a call when the transferred called party answers. The apparatus is provided with a means for connecting the called party and the transferred called party, activating an answer recording device, and recording the conversation during the call.

The invention as set forth in claim 4 is characterized in that, in the absentee recording system as set forth in claim 3, another subscriber who is called as the called party to whom the call is transferred has means for refusing the response.

The telephone also includes means for activating an answer recording device to record a message from the caller when the forwarded called party does not respond within a predetermined time or refuses to respond.

[For production]

In the absentee recording method according to claim 1, in response to a call addressed to a subscriber who is registered as absent in an exchange, another previously registered subscriber is called as the called party, and in response to the response, the exchange By connecting the calling party, the called party, and the voice storage device, the calling party can talk without feeling uncomfortable while being answered by another subscriber. Furthermore, since the contents are registered in the voice storage device, the absentee can listen to the contents from the voice storage device, reducing the burden on another subscriber who comes in his place.

In the absentee recording method according to claim 2, in the invention according to claim 1, when a subscriber who is called as a called party in place of a subscriber who is registered as absent refuses a request for a response, voice storage is performed. The absent proxy recording method according to claim 3, which is characterized by conventional proxy recording by a device, calls another subscriber registered in advance as a forwarded called party in response to an incoming call when an absentee is set; In response to the response, the telephone connects the calling party and the transferred called party, so that the calling party can talk without feeling uncomfortable while being answered by another subscriber. Furthermore, since the content is recorded on the answering machine, the absentee can listen to the content from the answering machine.
This can reduce the burden on another subscriber who takes your place.

In the absentee recording method according to claim 4, when another subscriber who is called as the transferred called party refuses to request a response, the absentee recording method according to the present invention is based on the absentee recording method using the answering machine. Enables proxy recording.

〔Example〕

Hereinafter, embodiments corresponding to the inventions set forth in claims 1 and 2 will be described based on the drawings.

It should be noted that the subscriber who performs the absentee registration registers in the exchange the number of the subscriber who will answer the call in place of the absenteely registered call.

Further, the audio storage device is provided with a mailbox for storing audio information for each subscriber, and is configured to store the content recorded on behalf of the subscriber in the corresponding mailbox. Furthermore, a proxy request message is registered in the voice storage device, in which a subscriber who has registered his/her absence requests a subscriber who has been registered as his/her substitute to respond on his/her behalf.

FIGS. 1(a) to 1(e) are diagrams for explaining the relationship between devices in an embodiment of the invention according to claim 1. Further, FIG. 2 is a diagram for explaining the processing flow of the embodiment of the invention according to claims 1 and 2.

The flow of processing in the embodiment will be described below with reference to FIGS. 1 and 2.

Subscriber 12 makes a call to subscriber 13 (see Figure 1 (
a) ■).

The exchange 15 makes a call to the number of another subscriber 14 registered in advance in response to the call to the subscriber 13 registered as absent. This ringing tone to the subscriber 14 is distinguished from a normal ringing tone in order to notify the subscriber 14 that it is a request for substitution.

When the subscriber 14 answers within a predetermined number of calls, the exchange 15 transmits a signal to start a proxy recording service for recording the message of the subscriber 12 who is the calling party, a mailbox identification, and a proxy message. In order to do this, the number of the subscriber 13 and the number of the subscriber 14 are sent to the audio storage device 11 (FIG. 1(b) 2), and the subscriber 14 and the audio storage device 11 are connected.

The voice storage device 11 transmits a proxy request message to the subscriber 14 requesting that the subscriber 14 accept the call on behalf of the subscriber 13 who is registered as absent, and inquires whether the subscriber 14 accepts the proxy recording service (Fig. 1). (C) ■).

When the exchange 15 receives the PB double signal sent by the subscriber 14 in order to respond to the proxy recording service, or when a certain period of time elapses without the subscriber 14 disconnecting the line, the exchange 15 transfers the call to the subscriber 13 who is registered as absent from the subscriber. Connect to 14.

Furthermore, the voice storage device 11 starts recording the contents of the conversation between the subscriber 12 who is the calling party and the subscriber 14 who is responding on behalf of the called party (FIG. 1(d) (2)).

The process of detecting a call to the subscriber 13 who is registered as absent and connecting the call to the subscriber 14 who takes the place of the subscriber 13 takes about 10 seconds, and It will not be a burden to Person 12.

Either the subscriber 14 sends a signal instructing termination of the proxy recording service (for example, by pressing "#" twice), or the subscriber 12
Alternatively, when subscriber 14 disconnects the call, switch 15
Then, the audio storage device 11 disconnects the line.

Incidentally, when subscriber 14 determines that there is no need to message subscriber 13 about the content of the call, the recording can be erased by transmitting a predetermined PB multiplied signal.

The audio storage device 11 registers the recorded content in the mailbox of the subscriber 13 who is registered as absent.

When the subscriber 13, who was absent, returns to his seat, he calls up the voice storage device 11, reproduces the contents of his mailbox, and listens to the message ((e) (2) in FIG. 1).

In the process of transferring the call, if the subscriber 14 does not respond even after the ring tone sounds a predetermined number of times, or if the subscriber 14 sends a signal to refuse the request in response to the proxy request message or disconnects the line. If the subscriber 1 who is the calling party does not respond to the proxy request, the voice storage device 11
A conventional absentee service is provided in which a guidance message is sent to the person 2 and the message is recorded.

Next, embodiments corresponding to the inventions set forth in claims 3 and 4 will be described.

Note that a subscriber using an answering machine registers an answering machine in the answering machine, and also registers the telephone number of the subscriber to whom calls received during the answering machine are to be transferred. Also,
A proxy request message requesting a transfer destination subscriber to act on his/her behalf is registered in the recording unit.

FIGS. 3(a) to 3(e) are diagrams for explaining the relationship between devices in an embodiment of the invention according to claim 3. Further, FIG. 4 is a diagram illustrating the processing flow of an embodiment of the invention according to claims 3 and 4.

The processing of the embodiment will be described below with reference to FIGS. 3 and 4.

The subscriber 24 makes a call to the answering machine 25 via the answering machine line 23 (FIG. 3(a) ■).

The answering machine 25, which is currently registered as an answering machine, uses the transfer line 27 to call the subscriber 28 at the pre-registered telephone number before answering the incoming call (Fig. 3(b)).
).

The answering machine 25, in response to the response of the forwarding subscriber 28, sends a proxy request message to the subscriber 28 requesting to answer the incoming call (Fig. 3 (C) ■). If the transferred subscriber 28 receives a signal indicating that it answers, or if a certain period of time elapses without the transferred subscriber 28 disconnecting, the incoming call (subscriber 24) and the transferred The circuit is connected so that the previous subscriber 28 can talk. Furthermore, recording of the contents of the conversation between the subscriber 24 who is the calling party and the subscriber 28 who is answering the call on behalf of the called party is started (FIG. 3, same (2)).

The answering machine 25 ends recording when the transferred subscriber 28 sends a signal instructing the answering machine 25 to end recording, or when the caller or the transferred subscriber disconnects the line.

Note that when the subscriber 28 determines that there is no need to keep a recording of the contents of the call, the subscriber 28 can also erase the recorded contents by sending a signal instructing to cancel the recorded contents.

The recorded content of the answering machine 25 is played back by directly operating the answering machine 25, or by remote operation via the public network 21 (FIG. 3(e) 2). However, during remote operation, if the answering line 23 is used, the above-mentioned transfer will be performed, so the transfer line 27 is used.

In addition, in the above-mentioned process, if the forwarding destination does not answer even after the ringtone rings for a predetermined number of times, or if the forwarding destination refuses the request for substitution, the answering machine sends an answering message to the caller. , the traditional answering machine function of recording the caller's message works.

〔Effect of the invention〕

As described above, according to the invention described in claim 1 or claim 3, a call addressed to a subscriber who is registered as absent is connected to another subscriber who takes the place of the subscriber who is registered as absent. The caller can convey the message without feeling out of place during a conversation with someone. Furthermore, since the content of the conversation between the caller and the subscriber who takes the place of the absentee is recorded, the absentee can learn the business from the recorded content, and the subscriber who receives the call on his or her behalf can save time by leaving a message. As well as eliminating the possibility of forgetting messages or sending incorrect messages.

According to the invention set forth in claim 2 or claim 4, in the invention set forth in claim 1 or claim 3, when another subscriber connected as a called party refuses to respond, Since the absentee service or answering machine function of the subscriber is activated, the burden on other subscribers can be reduced and recording can be reliably performed on behalf of the subscriber when the subscriber is absent.

[Brief explanation of drawings]

FIG. 1 is a diagram illustrating the relationship between devices in an embodiment of the invention as claimed in claim 1. FIG. , FIG. 3 is a diagram for explaining the relationship between devices in the embodiment of the invention as claimed in claim 3, and FIG. 4 is a diagram for explaining the processing flow in the embodiment of the invention as claimed in claim 3 and claim 4. FIG. 5 is a diagram illustrating the absence proxy service. In the figure, 1.45 is a voice storage device, 2.13.14.24.28. 5.41 is an exchange, 1 is a public network, 2 is a recording unit, 3 is an answering machine line, 5 is an answering machine, 7 is a transfer line, and 9 is a transfer control unit. 43 is a subscriber,

Claims (4)

[Claims] (1) An exchange that accommodates multiple subscribers accepts absence registration from each subscriber, connects the call addressed to the registered subscriber to a voice storage device, and records a message from the caller. In the proxy recording method, the switching equipment calls another previously registered subscriber as the called party for a call addressed to the subscriber whose absence has been registered, and when the called party answers, , the called party, and the voice storage device, and the voice storage device responds to the call when the called party answers in response to a call from the exchange. When the exchange is set to a three-way connection state, the contents of the conversation between the calling party and the called party are recorded and sent to the mailbox corresponding to the subscriber who registered the absence. An absentee recording method characterized by having a means for registration. (2) In the absentee recording system according to claim 1, another subscriber who is called as a called party in place of the subscriber who has registered as absent has a means for rejecting the response, and the exchange has means for rejecting the response. It is characterized by comprising a means for connecting the calling party to a voice storage device to record a message from the calling party when another subscriber does not answer within a predetermined time or refuses to answer. Absentee recording method. (3) An answering machine that accommodates multiple telephone lines and records the content of the call in response to an incoming call when the call is set to be absent, and another subscriber who has been registered in advance as the called party, and when the call is set to be forwarded. In a telephone equipped with a transfer device that calls the transfer destination called party in response to an incoming call and connects each call to each other, in response to an incoming call when the call is set to be absent, the transfer device is activated and the A call is placed to the forwarded called party, and when the forwarded called party answers, the calling party and the forwarded called party are connected, and the answering machine is activated to record the call during the call. An absentee recording method characterized by being equipped with a means for recording. (4) In the absentee recording system according to claim 3, another subscriber who is called as the transferred called party has a means for refusing the response, and the telephone set is configured such that the called party is the transferred called party. An absentee recording method characterized by comprising means for activating an answering recording device and recording a message from a caller when the caller does not respond within a predetermined time or refuses to respond.