JPH04336375A - Guest room user managing device - Google Patents

Abstract

PURPOSE:To make a demand for payment at a time when a guest room user checks out without writing the room number nor signature on an account bill nor when the guest room user utilizes shops in facilities. CONSTITUTION:A card reader for reading recording information out of a card key which can locks the lock mechanism of the entrance/exit door of each guest room by being inserted into the card reader of a card key device 4 provided nearby the entrance and exit of the guest room is provided to a shop terminal 3 installed in a shop in the facilities. Then article selling data and total data registered in a customer control file 6 by the shop terminal 3 are gathered corresponding to the room number of the card key. When the user checks out, a reckoning bill is printed and issued for the guest room user while the data gathered from the reception terminal 2 is added.

Description

[Detailed description of the invention]

0001

[Industrial Field of Application] The present invention relates to a guest room guest management device used in accommodation facilities, etc., in which the locking mechanism of the entrance/exit door of each guest room can be unlocked with a card key.

0002

[Prior Art] Generally, in accommodation facilities where the locking mechanism of the entrance/exit door of each guest room can be unlocked with a card key, a card key containing information specifying the guest room to be used when a customer checks in is used. The system requires customers to return the card key when checking out.

[0003] Also, some of these accommodation facilities, etc.
Each time a customer using a guest room uses a restaurant or specialty store within the facility, the customer must write their guest room number and sign on the accounting slip each time they check out. Sometimes, there are places that request payment of an accounting slip together with the room usage fee.

0004

[Problem to be Solved by the Invention] In this way, in a system where the payment is omitted by simply writing the guest room number and signature on the accounting slip when using the restaurant or shop within the facility, it is difficult to use the guest room. This has the advantage of allowing customers to use the facility's stores without having to carry cash, but on the other hand, it can be cumbersome to have to write in the room number and sign each time they pay.

[0005] Accordingly, the present invention enables guests using a room to use a store in a facility to make a lump-sum payment at the time of check-out without having to write the room number or sign on an accounting slip, thereby improving the service quality. The present invention aims to provide a guest room guest management device that can be further improved.

[0006]

[Means for Solving the Problems] The present invention provides a locking mechanism for the entrance/exit door of each guest room, which is provided outside the entrance/exit of each guest room, and when information on a card key read by a card reader is information specifying the guest room. A product sales data processing device that has a card key device for unlocking the card key, a card reader for reading the recorded information of the card key, and stores product sales data registered for each customer, and a product sales data processing device that connects the product sales data processing device to a line. The product sales data processing device stores the memory-processed product sales data on the card. A means is provided for transmitting the card key record information read by the reader to the checkout device, and upon receiving the data from the product sales data processing device, the checkout device determines the guest room from the card key record information in the data. The present invention is equipped with means for collecting product sales data for each guest room, and means for printing and issuing a payment slip for the corresponding guest room guest upon checkout, with the collected product sales data added thereto.

[0007]

[Operation] With the present invention having such a configuration, when a card key is inserted into the card reader of the card key device provided outside the entrance/exit of each guest room, the recorded information of the card key will be used to identify the corresponding guest room. Only when the information is specified, the locking mechanism of the entrance/exit door of the guest room is released.

On the other hand, the product sales data registered for each customer is processed in memory by the product sales data processing device, and when the recorded information of the card key is read by the card reader installed in the device, the product Sales data and card key record information are transmitted to a checkout device, which identifies the guest room from the card key record information and collects and manages the product sales data for each guest room.

[0009] When a guest room checkout is instructed by the checkout device, the collected and managed product sales data for the guest room is added to the payment slip of the guest using the guest room and printed and issued. .

0010

[Embodiment] An embodiment in which the present invention is applied to an accommodation facility will be described below with reference to the drawings.

FIG. 1 is an overall view, in which 1 is a file processor consisting of a host computer, 2 is a reception terminal installed at the reception of the facility and manages check-in and check-out of guest rooms, 3, 3, 4, 4, . . . are store terminals installed at each store such as a restaurant or specialty store within the facility, and serve as a product sales data processing device that memory-processes product sales data registered for each customer. This card key device is provided outside the entrance/exit of each guest room, and releases the lock mechanism of the entrance/exit door of the guest room when the information on the card key read by a card reader is information specifying the guest room.

The file processor 1, the reception terminal 2, each store terminal 3, and each card key device 4 are connected via a communication line 5 such as a LAN (Local Area Network).

The file processor 1 has a built-in clock section 1a that measures the current date and time. Also, Figure 2
As shown, room number area 6a, check-in flag area 6b, guest name area 6c, number of users area 6d
, a usage start date area 6e, a total payment amount area 6f, and a payment details data area 6g. In the room number area 6a of this guest management file 6, the room number of each guest room is set in advance.

Here, the file processor 1 and the reception terminal 2 control each of the card key devices 4 and each store terminal 3 connected via the communication line 5, and also control the check-out of the guest room. It constitutes a checkout device that, when instructed, prints and issues a payment slip for the guest who has used the guest room.

FIG. 3 shows a card key 7 used in the card key device 4. This card key 7 is formed of a magnetic card, and only one type of guest room number is magnetically printed on the magnetic stripe portion 7a. recorded.

FIG. 4 is a block diagram of the reception terminal 2, where 11 is a CPU (central processing unit) constituting a main control section, and 12 stores program data etc. for the CPU 11 to control each section. 13 is a RAM in which various memory areas used for data processing by the CPU 11 are formed.
(random access memory). Further, 14 is a communication interface that controls the transmission and reception of data via the communication line 5, and 15 is a card reader interface to which a signal is input from the card reader 16 for reading information recorded on the card key 7. , 17 is a keyboard interface into which key signals are input from the reception keyboard 18; 19 is a display controller that drives and controls the CRT display 20 to display images; 21;
is a printer controller that drives and controls the slip printer 22 to print and issue payment slips for each customer.

[0017] The CPU 11, ROM 12, and RAM 1
3. The communication interface 14, card reader interface 15, keyboard interface 17, display controller 19, and printer controller 21 are electrically connected by a bus line 23.

The reception keyboard 18 includes keys 18 for instructing check-in and check-out of guest rooms.
In addition to a and 18b, various keys are provided for inputting data such as customer names and number of passengers.

FIG. 5 is a block diagram of the store terminal 3, in which 31 is a CPU constituting a main control section;
2 is a ROM in which program data and the like for the CPU 31 to control each section are stored, and 33 is a RAM in which various memory areas used for data processing by the CPU 11 are formed. Further, 34 is a communication interface that controls the transmission and reception of data via the communication line 5, and 35 is a card reader interface to which a signal is input from the card reader 36 for reading information recorded on the card key 7. , 37 is a keyboard interface into which key signals are input from the store keyboard 38;
9 is a display controller that drives and controls the dot display 40 to display an image; 41 is a receipt/journal (R
/J) A printer controller that drives and controls the printer 42 to print and issue a receipt for each customer.

[0020] The CPU 31, ROM 32, and RAM 3
3. The communication interface 34, card reader interface 35, keyboard interface 37, display controller 39, and printer controller 41 are electrically connected by a bus line 43.

The store keyboard 38 is provided with keys for inputting product sales data and a closing key 38a for declaring the end of inputting product sales data for one customer.

FIG. 6 is a block diagram of the card key device 4, in which memory sections of a ROM 53 and a RAM 54 are connected to a CPU 51 constituting a main control section via a bus line 52, and the communication line 5 is connected to a CPU 51 constituting a main control section. a communication interface 55 that controls data transmission and reception performed through the
A card reader interface 57 and an I/O port 58 are connected to which a signal is input from a card reader 56 for reading information recorded on the card key 7.

The I/O port 58 has a locking mechanism 59 for locking the entrance/exit door of the passenger compartment;
An LED 60 for displaying the state of the door, a card sensor 61 for detecting the insertion state of the card key into the card reader 56, and an opening/closing sensor 62 for detecting the opening/closing state of the entrance/exit door are connected, respectively.

FIG. 7 shows the CPU 51 of the card key device 4.
3 is a flowchart showing program processing that is periodically executed. That is, the CPU 51 reads the output signal of the card sensor 61, and when it detects that the card key 7 is inserted into the card reader 56, reads the output signal of the opening/closing sensor 62. Then, when the closed state of the entrance/exit door is detected, the card key 7 is inserted into the card reader 56 in order to open the door, so the card information read by the card reader 56, that is, the room number is input. Then, the input room number is compared with the room number of the guest room preset in the ROM 53, and if they match, the card key 7 of the guest room has been inserted into the card reader 56, so the input room number is Based on the number, a key inquiry message in the data format shown in FIG. 15(a) is edited and sent to the file processor 1 via the communication interface 55 and communication line 5.

Accordingly, when an inquiry permission response is received from the file processor 1, the LED 60 is turned on, for example, to display the unlocked state of the locking mechanism 59, and the locking mechanism 59 is released, thereby terminating this control. On the other hand, if the inquiry approval response cannot be received,
For example, the LED 60 is turned off to display the locked state of the locking mechanism 59, and this process ends.

On the other hand, if the room number of the card key 7 read by the card reader 56 and the room number preset in the ROM 53 do not match, it is assumed that a card key 7 other than the relevant room has been inserted into the card reader 56. Therefore, L.E.
For example, D60 is turned off to display the locked state of the locking mechanism 59, and this processing is completed. In addition, card reader 1
If the card key 7 is not inserted into the card key 6, or if it is inserted but the entrance/exit door is open, this process ends.

FIG. 8 shows the CPU 3 of the store terminal 3.
1 is a flowchart showing program processing executed when input of the close key 38a of the keyboard 38 is detected. That is, the CPU 31 determines whether the product sales data has been registered in response to the input of the close key 38a. and,
If the registration has been completed, the product sales data for one customer has been registered and the registration has been declared closed, so the system waits for the recorded information of the card key 7 to be read by the card reader 36. Then, when the information recorded on the card key 7, that is, the room number, is input, the registered product sales data (transaction details data), its total data (transaction total data), the room number, and the terminal 3 for the store are displayed in advance. Based on the attached ID number, a transaction data message in the data format shown in FIG. 15(b) is edited and transmitted to the file processor 1 via the communication interface 34 and the communication line 5.

Accordingly, when a processing end response is received from the file processor 1, a message indicating transaction completion is displayed on the dot display 40, and the processing is ended. On the other hand, if the processing end response cannot be received, a message indicating that the transaction is pending is displayed on the dot display 40, and the processing is ended. Note that if the closing key 38a is pressed even though the product sales data has not been registered, the key input is treated as an error and this process is terminated.

FIG. 9 shows the CPU 1 of the reception terminal 2.
1 is a flowchart showing program processing executed when a key input of the check-in key 18a of the keyboard 18 is detected. That is, the CPU 11 uses the check-in key 18
After inputting the key a, if the room number, guest name, and number of users are input sequentially from the keyboard 18, these input data and the ID number pre-assigned to the reception terminal 2 are also input. Then, the check-in message in the data format shown in FIG. 15(c) is edited and sent to the file processor 1 via the communication interface 14 and the communication line 5.

In response, when a processing end response is received from the file processor 1, a message indicating check-in completion is displayed on the CRT display 20, and the processing is ended. On the other hand, if the processing completion response cannot be received, a message indicating that check-in is pending is displayed on the CRT display 20, and the processing is ended.

FIG. 10 shows the CPU of the reception terminal 2.
11 is a flowchart showing program processing executed when key input of the checkout key 18b of the keyboard 18 is detected. That is, when the CPU 11 detects a key input of the checkout key 18b, it waits for the card reader 16 to read the recorded information on the card key 7. When the information recorded on the card key 7, that is, the room number, is input, a checkout message is sent in the data format shown in FIG. 15(d) based on the room number and the ID number of the store terminal 2. The text is edited and sent to the file processor 1 via the communication interface 14 and the communication line 5.

Accordingly, when a processing completion response is received from the file processor 1, a message indicating checkout completion is displayed on the CRT display 20, and a slip printer is sent based on the payment data sent from the file processor 1. 22 to print and issue a payment slip, and this process ends. On the other hand, if the processing completion response cannot be received, a message indicating that checkout is pending is displayed on the CRT display 20, and the processing is ended.

On the other hand, the file processor 2 is configured to determine the type of message from the message code each time it receives the various messages described above, and execute the processes shown in FIGS. 11 to 14 depending on the message type. has been done.

That is, when the check-in message is received from the reception terminal 2, the room number area 6a of the guest management file 6 is searched as shown in FIG. 11, and the room number in the message is set. A check-in flag "1" is set in the check-in flag area 6b corresponding to the area. In addition, the guest name and number of users in the message are stored in the guest name area 6c and the number of users area 6d corresponding to the room number area 6a, and the date on the clock part 1a is set as the guest room use start date in the room number area. The information is stored in the usage start date area 6e corresponding to 6a, and this process is ended.

Furthermore, when the checkout message is received from the reception terminal 2, the room number area 6a of the guest management file 6 is searched as shown in FIG.
Check the check-in flag area 6b corresponding to the area where the room number in the message is set. And the same area 6b
If the check-in flag is set to "1", the checked-in guest has been instructed to check out, so the check-in flag is stored in the usage start date area 6e corresponding to the room number area 6a. Usage start date and clock part 1
The usage period is determined from the date of a, and the usage fee is automatically calculated based on the usage period and the type of guest room. Then, the payment details data area 6g corresponding to the room number area 6a
The detailed data of the usage fee is stored in , and the usage fee is added to the total payment amount area 6g corresponding to the room number area 6a.

Next, the payment data message is edited in the data format shown in FIG. 15(e) according to the contents of each area 6b to 6g corresponding to the room number area 6a, and sent to the reception terminal 2 as a completion response. Send. Thereafter, the check-in flag in the check-in flag area 6b corresponding to the room number area 6a is reset to "0", and the customer management data in each area 6c to 6g is cleared, and this process is ended.

On the other hand, if the check-in flag "1" is not set in the corresponding check-in area 6b, the check-out of a guest who has not checked in has been instructed, so a non-response is sent to the reception terminal 2. and end this process.

When the key inquiry message is received from the card key device 4, the room number area 6a of the guest management file 6 is searched as shown in FIG. 12, and the room number in the message is set. Check the check-in flag area 6b corresponding to the area. If the check-in flag "1" is set in the same area 6b, the card key 7 of the guest room has been inserted into the card key device 4 installed outside the entrance of the guest room that has already been checked in.
A permission response is sent to the card key device 4 that made the inquiry (identified from the terminal ID in the message), and this process is completed.

On the other hand, if the check-in flag "1" is not set in the corresponding check-in area 6b, the card key 7 of the corresponding guest room is inserted into the card key device 4 installed outside the entrance of the guest room that has not been checked in. was inserted, so the card key device 4 that received the inquiry was not able to respond.
and end this process.

Further, when the transaction data message is received from the store terminal 3, the room number area 6a of the customer management file 6 is searched as shown in FIG. 14, and the room number in the message is set. Check the check-in flag area 6b corresponding to the area. Then, if the check-in flag "1" is set in the same area 6b,
Since the card key 7 of the checked-in guest room is inserted into the card reader 36 of the store terminal 3 and the transaction is processed, the transaction data (product sales) in the message is stored in the payment details data area 6g corresponding to the room number area 6a. data). Further, the total amount of the transaction in the message is added to the total amount of payment area 6g corresponding to the room number area 6a. Thereafter, the message is sent to the store terminal 3 (identified from the terminal ID in the message) that sent the message, and this process is completed.

On the other hand, if the check-in flag "1" is not set in the corresponding check-in area 6b, the card key 7 of the guest room that has not been checked in is inserted into the card reader 36 of the store terminal 3 and the transaction is performed. Since the process has been completed, the non-response message is sent to the store terminal 3 that sent the message, and this process is ended.

[0042] In this embodiment configured as described above, in response to the check-in of a guest using the guest room, the accommodation facility side hands over the card key 7 on which the room number of the guest room to be used by the guest is recorded at the reception desk. , after inputting the check-in key 18a of the reception terminal 2, the corresponding room number, guest name, and number of users are inputted using the keys. By doing this,
The check-in message shown in FIG. 15(c) is sent from the reception terminal 2 to the file processor 2, and the check-in flag is set to "1" for each area corresponding to the corresponding room number in the guest management file 6. The customer name, number of users, and usage start date are each set.

Thereafter, the customer correctly inserts the received card key 7 into the card reader 56 of the card key device 4 provided outside the entrance of the designated guest room. Then, the room number recorded on the card key 7 and the card key device 4
The room number is compared with the room number set in advance. and,
If they match, the card key device 4 sends the message to (a) in FIG. 15.
The key inquiry message shown in is sent to the file processor 2, and the check-in flag corresponding to the room number is set to “1”.
is set, a permission response is returned from the file processor 2 to the card key device 4, and the lock mechanism 5
9 is released and the entrance/exit door can be opened.

[0044] Further, when a guest using the guest room purchases something at a specialty store within the facility, the store registers the product purchased by the customer on the store terminal 3 and then inputs the closing key 38a. Next, the customer correctly inserts the card key 7 in his/her possession into the card reader 36. Then, the room number recorded on the card key 7 is read, and is incorporated into the transaction data message shown in FIG. . Then, only when the check-in flag corresponding to the room number is set to "1", the product sales data of the customer is stored and held in the payment details data area 6g corresponding to the room number of the customer management file 6. At the same time, the total amount is added to the settlement total amount area 6f. Thereafter, the file processor 1 returns a processing completion response to the in-store terminal 3, and a transaction completion display is displayed on the dot display 40 of the in-store terminal 3, completing the transaction.

[0045] In this manner, the customer management file 6 accumulates and holds transaction detail data and total data when a customer who has checked into a guest room uses the store in the facility, corresponding to the room number of each guest room.

[0046] When the customer checks out, the store uses the checkout key 1 of the reception terminal 2.
After keying in 8b, the card key 7 returned by the customer is inserted into the card reader 16. Then, the checkout message shown in FIG. 15(d) is sent from the reception terminal 2 to the file processor 1, and only when the check-in flag corresponding to the room number is set to "1", the file processor 1 The payment data message shown in FIG. 15(e) is returned to the reception terminal 2 from the reception terminal 2. As a result, the slip printer 2 of the reception terminal 2
2 is driven and controlled, and a payment slip for the customer is printed and issued. This settlement slip includes not only the customer's room usage fee but also transaction data when the customer used the store within the facility.

[0047] According to this embodiment, the guest using the store in the facility can simply present the card key 7 to the store to unlock the locking mechanism 59 of the entrance door of the guest room. You can process in-store payments in one go at checkout. Accordingly, there is no need to write the room number on the slip or sign the form as in the past, so that the service quality can be further improved.

[0048]

[Effects of the Invention] As described in detail above, according to the present invention, guests using a room can present their card key without writing their room number or signing their signature on an accounting slip when using a store in the facility. It is possible to provide a guest room guest management device that can bill the payment all at once at the time of checkout, thereby further improving serviceability.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing the system configuration of an embodiment of the present invention.

FIG. 2 is a configuration diagram of a customer management file in the same embodiment.

FIG. 3 is a diagram showing a card key used in the same embodiment.

FIG. 4 is a block diagram of a reception terminal in the same embodiment.

FIG. 5 is a block diagram of a store terminal in the same embodiment.

FIG. 6 is a block diagram of a card key device in the same embodiment.

FIG. 7 is a flowchart showing main processing of the CPU in the card key device.

FIG. 8 is a flowchart showing the closing key input process of the CPU in the store terminal.

FIG. 9 is a flowchart showing check-in key input processing by the CPU in the reception terminal.

FIG. 10 is a flowchart showing checkout key input processing of the CPU in the reception terminal.

FIG. 11 is a flowchart showing the check-in message reception process of the file processor in the same embodiment.

FIG. 12 is a flowchart showing key inquiry message reception processing of the file processor.

FIG. 13 is a flowchart showing the checkout message reception process of the file processor.

FIG. 14 is a flowchart showing transaction data message reception processing by the file processor.

FIG. 15 is a diagram showing data formats of various messages in the same embodiment.

[Explanation of symbols]

1...File processor, 2...Reception terminal, 3...
Store terminal, 4... card key device, 5... communication line, 6... customer management file, 7... card key.

Claims (1)

[Claims] 1. A card key device provided outside the entrance/exit of each guest room, which unlocks the lock mechanism of the entrance/exit door of the guest room when information on the card key read by a card reader is information specifying the guest room; A product sales data processing device having a card reader for reading recorded information of the card key and memory processing product sales data registered for each customer and the product sales data processing device are connected via a line, The product sales data processing device includes a checkout device that prints and issues a payment slip for the guest who has used the guest room when checkout of the guest room is instructed, and the product sales data processing device reads the product sales data processed in memory using a card reader. Means for transmitting the card key record information to the checkout device is provided, and when the checkout device receives the data from the product sales data processing device, the checkout device determines the guest room from the card key record information in the data. This guest room guest management device is characterized by comprising means for collecting product sales data for each guest room, and means for adding the collected product sales data and printing and issuing a payment slip for the corresponding guest room guest at checkout.