JPH05260176A - Telephone service method - Google Patents

Abstract

(57) [Abstract] [Purpose] To improve the usability for the user by displaying various menus and messages on the display unit of the telephone. [Configuration] A personal telephone directory including one or more destination IDs, their names and telephone numbers is input from the computer terminal 13 in association with each telephone user and registered in the personal telephone directory database 15a of the database unit 14a. When the function keys are operated to instruct to make a call using the personal telephone directory, the electronic exchange 12 notifies the computer 14 of the telephone user's ID, which is subsequently input from the telephone 11, and the computer notifies the telephone user. The personal telephone directory of the telephone 1 is obtained from the personal telephone directory database 15a, and the telephone 1
1 is displayed and is displayed on the display unit 11b, and the electronic exchange 12 makes a call to the other party selected based on the displayed personal telephone directory. Similarly, registration / display of residence, message registration / display, and common message registration / display control are performed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone service system in an exchange system, and more particularly to an integrated telephone service system using a telephone having a display unit. The electronic exchange system in recent years uses a telephone with a display as a telephone to improve the usability of the user, but a sophisticated telephone service using a display unit is required in an integrated manner.

[0002]

2. Description of the Related Art As a service intended to be used by a user, an electronic telephone directory service, a residence registration service, a location display / transmission service, a simple message service, a simple bulletin board service, etc. can be considered. It is being appreciated. The electronic telephone directory service connects a personal computer and a telephone with a special interface, and also registers an electronic telephone directory that contains the call partner and the telephone number in the personal computer, and based on this electronic telephone book, the connection destination The telephone number) is determined, and thereafter, the connection destination is instructed to the telephone through the special interface, and the telephone makes a call to connect with the other party. In addition, the residence registration and the residence display service are performed by registering the residence using some fixed character strings for indicating the residence (for example, during a business trip, during a meeting, etc.) provided by an electronic exchange (for example, PBX). Display on the display board, etc., and refer to the display to make a call by dialing. Furthermore, the simple message service is performed by having a third party write down the message when the other party who wants to make a call is out, and the simple bulletin board service is performed by sending messages in a predetermined order one after another, or by reporting or circulating. contact. There is also a method to do it by text mail on a personal computer.

[0003]

In the method of connecting a telephone to a personal computer like the electronic telephone directory service, there is a problem that a personal computer is required for each telephone and the system becomes expensive. Also, in the conventional residence registration method, registration is possible only for a small fixed character string for residence display provided by the exchange side (during business trips, meetings, etc.), so the residence is limited and the residence registration is performed. There is a problem that it is not possible to handle cases where it is not possible, detailed registration and display of whereabouts are not possible, and where there are individual differences depending on the person in charge of the telephone, the position, etc. In addition, conventional simple message,
The simple bulletin board system is inconvenient, and in some cases the message may not be transmitted accurately, which poses a problem of reliability.
Note that the method of performing text mail by a personal computer has a problem that the system becomes expensive.

In view of the above, an object of the present invention is to provide a telephone service system in which various menus, messages, etc. are displayed on the display unit of the telephone to improve the usability of the user in various services.

[0005]

FIG. 1 illustrates the principle of the present invention. 11 is a telephone with a display,
Reference symbol a is a handset, 11b is a display unit, and 11c is a key unit provided with various function keys and ten keys.
Reference numeral 12 is an electronic exchange that accommodates a large number of telephones with a display, 13 is a computer terminal such as a workstation, 14 is a computer to which one or more computer terminals are connected and which is also connected to the electronic exchange 12 so that data can be exchanged. A processing unit 14a and a database unit 14b such as a hard disk are provided. Database unit 14b
Holds various databases such as a personal telephone directory database 15a, a residence name database 15b, a residence registration database 15c, a residence display database 15d, a simple message database 15e, a message database 15f, and a bulletin content database 15g.

[0006]

[Function] One or more destinations I corresponding to each telephone user
A personal telephone directory including D and its name and telephone number is input from the computer terminal 13 and registered in the personal telephone directory database 15a of the database unit 14a, and the function key is operated to issue a call using the personal telephone directory. Then, the electronic exchange 12 notifies the computer 14 of the ID of the telephone user who is subsequently input from the telephone 11, the computer obtains the personal telephone directory of the telephone user from the personal telephone directory database 15a, and the electronic exchange 12 Via telephone 11
The electronic exchange 12 makes a call to the other party selected by the telephone user based on the displayed personal telephone directory. With this configuration, it is possible to perform call control using the electronic telephone directory without providing a personal computer for each telephone. In this case, the computer 1
The location of each telephone user (during a meeting, on a business trip, during an experiment, etc.) is registered in the database section 14b of 4 (location registration database 15c), and the residence of each partner included in the personal telephone directory is registered. It is convenient to obtain it from the database 15c, add the address of each destination to the contents of the personal telephone directory, and display it on the display unit 11b.

Further, one or more character strings for displaying the whereabouts corresponding to each telephone user are input from the computer terminal 13 and the whereabouts database 1 of the database unit 14b is inputted.
Register in 5b. When the function key is operated to instruct the registration of the address of the telephone user, the electronic exchange 12 notifies the computer 14 of the telephone user's ID, which is subsequently input from the telephone 11, and the computer notifies the computer 14 of the telephone user's ID.
The above-mentioned location display character string is obtained from the location name database 15b, input to the telephone through the electronic exchange 12 and displayed on the display unit 11b, and the telephone is selected from the displayed location display character strings. One address display character string is sent to the computer 14 via the electronic exchange 12, and the computer registers the notified address for each telephone user in the address registration database 15c of the database unit 14b. By doing so, it is possible to reliably register and display the whereabouts with a simple operation, and to perform detailed registration and display of the whereabouts, and also to easily cope with individual differences in the whereabouts.

Further, the computer terminal 1 is provided with one or more destination IDs for which it is desired to display the whereabouts corresponding to each telephone user.
3 is input and registered in the location display database 15d of the database unit 14b. When the function key is operated and the display of the other party's whereabouts is instructed, the electronic exchange 12 notifies the computer 14 of the ID of the telephone user who is subsequently input from the telephone 11, and the computer 14 makes the telephone user correspond. The one or more destination IDs stored in the memory are obtained from the residence display ID database 15d, and the residence of the destination is obtained from the residence registration database 15c and transferred to the telephone 11 via the electronic exchange 12, Displays the residence obtained for each partner on the display unit 11b. In this way, it is possible to recognize the other party's whereabouts (while present, away from the seat, and whereabouts) by a simple operation before making a call to the other party.

Further, one or more message character strings are input from the computer terminal 13 in correspondence with each telephone user and registered in the simplified message database 15e of the database unit 14b. When the function key is operated to instruct message registration to the other party, the electronic exchange 12 notifies the computer 14 of the telephone user's ID, which is subsequently input from the telephone 11, and the computer 14 responds to the telephone user. The one or more message character strings that are stored by being stored are obtained from the simple message database 15e, and the telephone 11 is accessed through the electronic exchange 12.
The message is transferred to the display unit 11b and is displayed on the display unit 11b. The telephone sets the one message character string selected by the telephone user from the displayed message character strings and the message destination to the computer 14 via the electronic exchange 12. The computer registers the message character string notified for each message destination as a message text in the message database 15f of the database unit 14b. Then, when the function key is operated to request the message display, the electronic exchange 12 notifies the computer 14 of the ID of the telephone user who is subsequently input from the telephone 11, and the computer transmits the message to the telephone user. Is obtained from the message database 15f, transferred to the telephone 11 via the electronic exchange 12, and displayed on the display unit 11b. By doing this, you can easily operate any message by
And you can tell the other person exactly.

Further, when a common message is input from the computer terminal 13 and registered in the bulletin content database 15g of the database section 14b and the telephone 11 requests the display of the common message by the function key, the computer 1
4 obtains a common message from the posted content database 15g, transfers it to the telephone through the electronic exchange 12, and displays it on the display 11b. In this way, the common message can be accurately transmitted by a simple operation. In summary, the service performance of the telephone with a display can be improved and the system price can be reduced.

[0011]

1 is a block diagram of an exchange system embodying the telephone service system of the present invention. In the figure, 11, 11, ... Are telephones with a display, and as shown in FIG. 1, a handset 11a, a display unit 11b, various function keys,
It has a key portion 11c provided with a numeric keypad and the like. 1
Reference numeral 2 is an electronic exchange (for example, PBX) that accommodates a large number of telephones with displays, and includes a communication path circuit (network) 12a, a central processing unit (CPU) 12b, subscriber circuits 12c and 12d, telephone off-hook / on-hook or dial numbers. And the like, the scan circuit 12e shown to the central processing unit 12b and the data from the scanning circuit are input to the central processing unit, and the path connection request from the central processing unit and the display information requested by the computer are displayed. It has a signal distribution circuit 12f for inputting to the speech path circuit.

.. are computer terminals such as workstations, 14 is a computer to which one or more computer terminals are connected and which is also connected to an electronic exchange (PBX) 12 so as to be able to exchange data, and a processing section 14a.
And a database unit 14b such as a hard disk. The database unit 14b includes various databases, such as a personal telephone directory database 15a, a residence name database 15b, a residence registration database 15c, and a residence display I.
D database 15d, simple message database 15e,
Message database 15f, posted content database 15g
Hold. Reference numeral 16 is a PBX-computer cooperation interface provided so that data can be exchanged between the electronic exchange (PBX) 12 and the computer 14. The operation of FIG. 1 will be described below for the personal telephone directory service, the address registration service, the address display / transmission service, the simple message service, and the simple bulletin board service.

Personal telephone directory service (see FIG . 3) FIG. 3 is an explanatory diagram of the personal telephone directory service . In advance, a personal telephone directory including one or more destination IDs, their names and telephone numbers is provided to the computer terminal 13 in association with each telephone user.
From the personal telephone directory database 15a of the database unit 14a. FIG. 4 shows an example of a personal telephone directory database for one telephone user. The telephone user's ID column 15a-1, which owns the personal telephone directory, has one or more destination ID (for example, employee number) columns 15a-2. , Partner name field 15a-
3. Has a department section 15a-4 of the other party and a partner telephone number section 15a-5.

Key in telephone 11 with display
When a predetermined function key of the section 11c is operated to instruct a call from the personal telephone directory (step 101), the exchange 12 notifies the computer 14 of key information (step 10).
2). The computer 14 edits the ID input screen in response to a call request from the personal telephone directory and requests the exchange 12 to display the screen on the display display unit 11b of the telephone 11 (step 103). The exchange 12 transfers the requested ID input screen data to the telephone 11 and displays it on the display unit 11b (steps 104, 10).
5).

Based on the displayed ID input screen, the telephone user inputs his or her own ID on the keypad in the key section 11c.
When you operate the (keypad) to input (Step 10
6) The telephone transfers the input telephone user's ID to the exchange 12, and the exchange 12 transmits the ID to the computer 14
(Step 107). The computer 14 obtains the notified telephone user's personal telephone directory from the personal telephone directory database 15a, edits all or a part of the content in the telephone directory for screen output, and displays the screen on the telephone 11 for the exchange 12. A request is made to display it on the display unit 11b (step 108).

The exchange 12 transfers the requested telephone directory content screen data to the telephone 11 and displays it on the display 11b.
(Steps 109 and 110). When the call destination is selected by the key pad or the function key based on the displayed contents of the telephone directory (step 111), the telephone is keyed.
The information is transferred to the exchange 12, and the exchange 12 notifies the computer 14 of the ID (step 112). As a result, the computer 14 obtains the telephone number of the selected destination from the personal telephone directory database 15a, transfers the telephone number to the exchange 12 and makes a path connection request (step 113). In response to the path connection request, the exchange 12 forms a communication path between the calling party and the called party (step 11).
4). As described above, it is possible to perform call control using the electronic telephone directory by an inexpensive system without providing a workstation for each telephone.

The database unit 1 of the computer 14
The whereabouts of each telephone user (during a meeting, during a business trip, during an experiment, etc.) is stored in the residence registration database 15c in 4a, and the residence of each partner included in the personal telephone directory is obtained from this residence registration database 15c. , The display section 11b by adding the address of each destination to the contents of the personal telephone directory
To display. In this way, the person who wants to make a call can recognize the presence / absence and the whereabouts of the calling party. You can take measures such as hanging.

Residence Registration Service (See FIG . 5) FIG. 5 is an explanatory diagram of the residence registration service . In advance, a character string (X
1 or more from the computer terminal 13 and registered in the whereabouts database 15b of the database unit 14a by making a business trip to the company X, a business trip to the XX factory, a meeting in the conference room XX, a meeting in the reception room XX, etc.). FIG. 6 is an example of a residence name database for one telephone user, and the telephone user's ID column 15b-1, which owns the residence name database,
It has character string columns 15b-2, 15b-3, 15b-4, ... For displaying the whereabouts.

In such a state, when a predetermined function key of the key unit 11c of the telephone 11 with a display is operated to instruct the address registration (step 201), the exchange 12 notifies the computer 14 of the key information ( Step 202). The computer 14 is instructed to register the residence,
The ID input screen is edited and the exchange 12 is requested to display the screen on the display unit 11b of the telephone 11 (step 203). Exchange 12 is the requested ID
The input screen data is transferred to the telephone 11 and displayed on the display unit 11b (steps 204 and 205).

Based on the displayed ID input screen, when the telephone user inputs his / her own ID by operating the key pad in the key section 11c (step 206), the telephone sets the key information (the input telephone use is used). Person's ID) exchange 1
2, and the exchange 12 notifies the computer 14 of the ID (step 207). The computer 14 stores one or more whereabouts character strings (whereabouts name) stored in association with the notified telephone user in the whereabouts database 15
Obtained from b, the contents of the residence name are edited for screen output, and the exchange 12 is requested to display the screen on the display 11b of the telephone 11 (step 208).

The exchange 12 transfers the requested residence name screen data to the telephone 11 and displays it on the display unit 11b (steps 209 and 210). A keypad or a function key based on the displayed one or more place-display character strings.
When you select a location by clicking (Step 211), telephone 1
1 transfers the key information to the exchange 12, and the exchange 12 notifies the computer 14 of the key information (step 21).
2). As a result, the computer 14 registers the residence name in the residence registration database 15c in association with the telephone user (ID) as shown in FIG. 7 (step 213).

By doing so, the residence can be surely registered by a simple operation, and the detailed residence can be registered, and furthermore, even if there are individual differences in the residence, it is possible to easily cope with it.

Location display service (see FIG . 8) FIG. 8 is an explanatory diagram of the location display service . In advance, one or more partner IDs whose names are desired to be displayed corresponding to each telephone user, their names, etc. are input from the computer terminal 13 and registered in the address display ID database 15d of the database unit 14b. FIG. 9 is an example of a location display ID database for one telephone user, and an ID column of a telephone user who owns the location display ID database.
15d-1 and ID column 15d-2 for displaying the destination ID.

In such a state, when a predetermined function key of the key section 11c of the telephone 11 with a display is operated to instruct the location display (step 301), the exchange 12 notifies the computer 14 of the key information ( Step 302). The computer 14 displays the whereabouts,
The ID input screen is edited and the exchange 12 is requested to display the screen on the display unit 11b of the telephone 11 (step 303). Exchange 12 is the requested ID
The input screen data is transferred to the telephone 11 and displayed on the display unit 11b (steps 304, 305).

Based on the displayed ID input screen, when the telephone user inputs his / her own ID by operating the key pad in the key section 11c (step 306), the telephone sets the input telephone user ID. To the exchange 12,
The exchange 12 notifies the computer 14 of the ID (step 307).

The computer 14 obtains from the residence display ID database 15d one or more destinations which are stored in association with the notified telephone user and who wants to display the residence. Then, the residence of each destination is registered in the residence registration database 15c. After further obtaining and editing for screen output, the exchange 12 is requested to display the whereabouts display screen on the display display section 11b of the telephone 11 (step 308).

The exchange 12 displays the requested location display screen data.
Data to the telephone 11 and displayed on the display unit 11b (steps 309 and 310). FIG. 10 is an example of a whereabouts display. When the calling party is selected / instructed by the key pad or the function key based on the displayed content of the whereabouts (step 311), the telephone transfers the key information to the exchange 12, and the exchange 12 sends the ID to the computer 14 (Step 312). This allows the computer 1
4 obtains the telephone number of the selected destination from the personal telephone directory database 15a or the like, transfers the telephone number to the exchange 12 and makes a path connection request (step 313).
In response to the path connection request, the exchange 12 establishes a call path between the calling party and the called party (step 314). As described above, the person who wants to make a call can recognize the presence / absence and the whereabouts of the calling party, make a call while present, do not make a call while away,
Alternatively, it is possible to take measures such as making a phone call directly to the place of residence.

Message Registration Service (See FIG . 11) FIG. 11 is an explanatory diagram of the message registration service . In advance, one or more message character strings ("
"Call me", "I sent a fax", "Call me", etc.) from the computer terminal 13 to register it in the simple message database 15e of the database unit 14b. FIG. 12 shows an example of a simple message database for one telephone user, which has an ID column 15e-1 of the telephone user who owns the simple message database and a message sentence column 15e-2 in which various message character strings are written. is doing.

In this state, when a predetermined function key of the key section 11c of the telephone 11 with a display is operated to instruct message registration (step 401), the exchange 12 notifies the computer 14 of key information ( Step 402). The computer 14 receives a message registration instruction,
The ID input screen is edited and the exchange 12 is requested to display the screen on the display unit 11b of the telephone 11 (step 403). Exchange 12 is the requested ID
The input screen data is transferred to the telephone set 11 and displayed on the display unit 11b (steps 404, 405).

Based on the displayed ID input screen, when the telephone user inputs his / her own ID by operating the key pad in the key section 11c (step 406), the telephone sets the input key information (telephone use). Person's ID) exchange 1
Then, the exchange 12 notifies the computer 14 of the ID (step 407).

The computer 14 obtains from the simple message database 15e one or more message character strings stored in association with the notified telephone user, edits the simple message contents for screen output, and sends it to the exchange 12. A request is made to display the simple message screen on the display 11b of the telephone 11 (step 408).

The exchange 12 displays the requested simple message screen data.
Data to the telephone 11 and displayed on the display unit 11b (steps 409 and 410). When a desired message character string is selected from the displayed one or more message character strings by a key pad or a function key and the message recipient ID is entered (step 411), the telephone set exchanges the key information. Then, the exchange 12 notifies the computer 14 of the key information (step 412). As a result, the computer 14 registers the message character string notified for each message destination as a message in the message database 15f of the database unit 14b (step 413). FIG. 13 is an explanatory diagram of a message database for a telephone user (message receiver), which includes a message receiver ID column 15f-1, a message sender column 15f-2, and a message sentence 15f-3. In the example in the figure, the message "ZZI will call you again" is sent to the message recipient ZZZ from XXX.
It is shown that YYY contains the message "Sent a fax."

Message Display Service (See FIG . 14) FIG. 14 is an explanatory diagram of the message display service . To check whether or not a message is included, a predetermined function key on the telephone 11 with display is operated to request message display (step 501). The telephone 11 notifies the computer 14 of the key information via the exchange 12 (step 50).
2). In response to the message display request, the computer 14 edits the ID input screen and displays the screen on the telephone 11 to the exchange 12.
The display is requested to be displayed on the display display unit 11b (step 503). The exchange 12 transfers the requested ID input screen data to the telephone 11 and displays it on the display unit 11b (steps 504 and 505).

Based on the displayed ID input screen, when the telephone user inputs his / her own ID by operating the key pad in the key section 11c (step 506), the telephone sets the input telephone user ID. To the exchange 12,
The exchange 12 notifies the computer 14 of the ID (step 507). The computer 14 obtains a simple message stored in association with the notified telephone user from the message database 15f (see FIG. 13), edits the simple message content for screen output, and displays the simple message screen to the exchange 12. Is requested to be displayed on the display unit 11b of the telephone 11 (step 508).

The exchange 12 displays the requested simple message screen data.
Data is transferred to the telephone 11 and displayed on the display unit 11b (steps 509 and 510). In this way, any message can be accurately transmitted to the other party by a simple operation.

Simple Bulletin Service (See FIG . 15) FIG. 15 is an explanatory diagram of the simple bulletin board service . In advance, a common message (event schedule,
A conference holding notice or the like) is input and registered in the database unit 14b of the computer 14 as a bulletin content database 15g. In such a state, a predetermined function key on the telephone set 11 with a display is operated to request the display of the displayed contents (step 601). The telephone set 11 sends the key information to the exchange 12, and the exchange notifies the computer 14 of the received key information (step 602). In response to the notice content display request, the computer 14 obtains the notice content from the notice content database 15g, edits it for screen output, and requests the exchange 12 to display the notice content screen on the display 11b of the telephone 11 ( Step 603).

The exchange 12 displays the requested contents screen screen.
Data is transferred to the telephone 11 and displayed on the display unit 11b (steps 604 and 605). In this way, the common message can be accurately transmitted by a simple operation. Although the present invention has been described above with reference to the embodiments, the present invention can be variously modified according to the gist of the present invention described in the claims, and the present invention does not exclude these.

[0038]

As described above, according to the present invention, a personal telephone directory including one or more destination IDs, their names and telephone numbers is entered from the computer terminal and registered in the computer in association with each telephone user. During call control using the personal telephone directory, when the telephone user's ID is input from the telephone, the computer transfers the telephone user's personal telephone directory to the telephone via the electronic exchange and displays it on the display unit. Since the call is made to the other party selected based on the displayed personal telephone directory, it is possible to perform the call control by the electronic telephone directory by an inexpensive system without providing a personal computer for each telephone. Also, in this case, the location of each telephone user (during a meeting, on a business trip, during an experiment, etc.) is registered, and the location of each destination included in the personal telephone directory is searched for. If the previous residence is added and displayed, it is possible to recognize the other's residence (while present, away, and in that case) before calling the other party.

Furthermore, according to the present invention, one or more character strings (whereabouts name) for displaying the whereabouts are registered for each telephone user in the computer, and when the whereabouts of the telephone user is registered, When the ID is input, the computer inputs one or more location display character strings stored in association with the user of the telephone to the telephone through the exchange and displays the location on the display unit. Since one location display character string (whereabouts name) selected from the character strings is sent to the computer, and the computer is configured to register the notified whereabouts name for each telephone user, the location can be easily operated. It is possible to register with certainty and finely register whereabouts, and even if there are individual differences in whereabouts, it is easy to deal with.

Further, according to the present invention, one or more destinations whose residences are to be displayed are registered corresponding to each telephone user, and the telephone user's ID is input from the telephone when displaying the destinations. At this time, the computer obtains the residence of the one or more destinations stored in association with the telephone user from the residence registration data, transfers it to the telephone through the electronic exchange, and displays it on the display unit. Since it is configured as described above, it is possible to recognize the whereabouts of the other party (while present, away, and in that case) by a simple operation before calling the other party.

Further, according to the present invention, one or more message character strings are registered in the computer so as to correspond to the respective telephone users, and the computer is made to correspond to the telephone users when the message is transmitted to the other party. One or more message character strings stored in memory are transferred to the telephone through the electronic exchange and displayed on the display unit, and one message character string (from the displayed message character strings ( Message) and the other party of the message are sent to the computer, the computer registers the notified message for each message recipient, and when displaying the message, the computer sends the requested message addressed to the telephone user through the electronic exchange. Since it is configured so as to be transferred to the telephone and displayed on the display unit, any message can be accurately transmitted to the other party by a simple operation.

Further, according to the present invention, when a common message is input from a terminal of the computer and registered in the computer and a display of the common message is requested from the telephone, the computer sends the common message to the electronic exchange. The common message can be accurately transmitted by a simple operation because it is configured to be transferred to the telephone and displayed on the display unit via the. In summary, according to the present invention, the service performance of the telephone with a display can be improved and the price of the system can be reduced.

[Brief description of drawings]

FIG. 1 is a diagram illustrating the principle of the present invention.

FIG. 2 is a configuration diagram of an embodiment of the present invention.

FIG. 3 is an explanatory diagram of a personal telephone directory service.

FIG. 4 is an explanatory diagram of a personal telephone directory database.

FIG. 5 is an explanatory diagram of a residence registration service.

FIG. 6 is an explanatory diagram of a residence name database.

FIG. 7 is an explanatory diagram of a residence registration database.

FIG. 8 is an explanatory diagram of a residence display service.

FIG. 9 is an explanatory diagram of a residence display ID database.

FIG. 10 is an explanatory diagram of a display example of a residence.

FIG. 11 is an explanatory diagram of a message registration service.

FIG. 12 is an explanatory diagram of a simple message database.

FIG. 13 is an explanatory diagram of a message database.

FIG. 14 is an explanatory diagram of a message display service.

FIG. 15 is an explanatory diagram of a simple bulletin board service.

[Explanation of symbols]

 11 ... Telephone with display 12 ... Electronic switch such as PBX 13 ... Computer terminal such as workstation 14 ... Computer 14a ... Processing unit 14b ... Database unit 15a ... Personal telephone directory database 15b ... 15c ··· Registration database 15d ··· ID database for residence display 15e ·· Simple message database 15f ··· Message database 15g ··· Posting content database

Claims (6)

[Claims] 1. An electronic exchange, which accommodates a telephone having a display unit, and a computer, which is connected to a computer terminal and is capable of exchanging data with the electronic exchange, the electronic exchange displaying on the telephone according to instructions from the computer. In the telephone service system in the exchange system that performs control and call control and notifies the operation key information of the telephone to the computer, a personal telephone including one or more destination IDs and their names and telephone numbers corresponding to each telephone user. When a telephone directory is entered from a computer terminal and registered in the computer, and a call is made using a personal telephone directory, when the telephone user's ID is input from the telephone, the computer is personalized according to the telephone user. Transfer all or part of the phone book to the phone via the electronic exchange and Displayed on the spray display unit, the telephone service system electronic exchange is characterized in that a call to a partner that is selected based on personal phone book is displayed. 2. A telephone user's whereabouts are registered in a computer, and the whereabouts of each destination included in the personal telephone directory are obtained from the registered data. The telephone service system according to claim 1, wherein the residence is displayed on the display unit. 3. An electronic exchange that accommodates a telephone having a display display unit, and a computer that is connected to a computer terminal and that is capable of exchanging data with the electronic exchange, the electronic exchange displaying on the telephone according to an instruction from the computer. In the telephone service system in the exchange system that performs control and call control and informs the computer of telephone operation key information, enter one or more character strings from the computer terminal to display the whereabouts corresponding to each telephone user. When the telephone user's ID is input from the telephone at the time of registering the telephone user's whereabouts, the computer sends the telephone user's one or more residence display character strings via the electronic exchange. Enter into the telephone, display it on the display, and The speaker sends one address display character string selected from the displayed address display strings to the computer through the electronic exchange from the telephone, and the computer notifies the address of each telephone user to the address registration data. A telephone service system characterized by registering as. 4. The one or more destinations whose residences are to be displayed corresponding to each telephone user are input from a computer terminal and registered in the computer, and the telephone user's I
When D is input, the computer obtains the residences of the one or more destinations stored in association with the telephone user from the residence registration data and transfers them to the telephones through the electronic exchange. 4. The telephone service system according to claim 3, wherein the residence obtained in step 3 is displayed on the display unit of the telephone. 5. An electronic exchange that accommodates a telephone having a display display unit, and a computer that is connected to a computer terminal and that is capable of exchanging data with the electronic exchange, the electronic exchange displaying on the telephone according to an instruction from the computer. In the telephone service system in the exchange system that performs control and call control and notifies the computer of telephone operation key information, one or more message character strings are input from the computer terminal to the computer in correspondence with each telephone user. When the message is sent to the other party and the telephone user's ID is entered from the telephone, the computer stores the one or more message character strings stored in association with the telephone user in the electronic exchange. To the telephone and display it on the display. Is 1 selected from the displayed message strings
One message character string and the message partner are sent to the computer via the electronic exchange, and the computer registers the message character string notified for each message partner as a message, and when displaying the message, the ID of the telephone user A telephone service system in which a computer transfers a message addressed to the telephone user to the telephone via an electronic exchange and displays the message on a display unit when an input is made from the telephone. 6. A common message is input from a computer terminal and registered in the computer, and when the display request of the common message is issued from the telephone, the computer transfers the common message to the telephone through the electronic exchange. 6. The telephone service system according to claim 5, wherein the telephone number is displayed on the display unit.