JPH0654892B2 - Calling system for attendants - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION [Industrial field of application] The present invention can easily call a clerk from a guest seat when a seat attendant in charge at each seat in a restaurant or a coffee shop receives an order from the guest. Regarding the calling system.

[Prior Art] Generally, in a large-scale restaurant or coffee shop,
There are waiters, waitress, etc. seated at various places, and each seat attendant always monitors each seat in the area that he or she owns, when a new customer arrives, or when an additional order is made. For example, they go to the relevant seats and receive orders from customers.

However, in the case where the number of attendants is small, or when the attendant is out to send the order to the kitchen, the customer cannot immediately call the attendant in charge.

In order to eliminate such inconvenience, a call switch is attached to each passenger seat, and each call switch is connected with a signal line, for example, a pit of a staff member so that the customer can call the staff member when necessary. Is being considered.

[Problems to be Solved by the Invention] However, in such a system, it is necessary to lay signal lines between the passenger seat and the stall of the attendant, and if the construction cost is included, the entire system becomes expensive. There is a problem.

In addition, if the attendant attendant in charge does not happen to be in the pit, there is a problem that the call from the customer is not transmitted to the attendant attendant in charge.

The present invention has been made based on such circumstances, and an object thereof is to use wireless communication to reliably and instantly transmit a clerk call from each passenger seat to the attendant staff in charge. Service improvement to
An object of the present invention is to provide a system for calling a clerk who can improve the work efficiency of the clerk.

[Means for Solving Problems] In the passenger clerk calling system of the present invention, a clerk calling device for wirelessly outputting the own passenger seat number in response to a switch operation of the passenger clerk calling switch is provided for each passenger seat. The control device is provided with a staff number memory for storing the staff number of the staff member in charge for each seat, and when the control device receives the seat number from each staff calling device, the staff number corresponding to this seat number is stored in the staff number memory. Then, the calling signal including the read staff number and the seat number is wirelessly output. Then, when each receiving device receives the calling signal from the control device, it generates a ringing tone when the calling signal includes its attendant number and displays the seat number included in the calling signal on the display. It is something that is done.

[Operation] With the passenger attendant calling system configured as described above,
When the customer operates the attendant staff call switch at each passenger seat, the corresponding passenger seat number is wirelessly output and received by the control device. The passenger seat number received by the control device is wirelessly output as a calling signal together with the staff number read from the staff number memory. Upon receiving the calling signal, each receiving device generates a ringing tone and displays the calling party seat number only when the staff number included in the calling signal includes its own staff number. Therefore, each reception device is always carried by each reception staff member, and the customer can call the reception staff member in charge by operating the switch for calling the reception staff member in the reception seat.

Further, each attendant can identify the calling audience by looking at the display.

[Embodiment] An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a schematic configuration diagram of a passenger seat calling system of the embodiment. In the system of this embodiment, there are 16 seats 1
There is a desk, and there are 5 receiving devices 2 that each attendant has.
There is one controller 3. And 1 to 16 in each seat 1
The passenger seat number is attached, and the passenger seat call switch 4 is mounted on the upper surface of the table. Further, an attendant calling device is installed below the table of each passenger seat 1. In addition, each reception device 2 is provided with a staff number (reception device number) of 17 to 21, and a display 5 for displaying the calling party seat number is attached to the front surface of the housing of each reception device 2. There is. Further, a buzzer 6 is attached to notify that the employee number (reception device number) has been called.
Further, the control device 3 is provided with a keyboard 7 for presetting the assignment of each attendant to each passenger seat 1 in a storage unit such as a RAM.

FIG. 2 is a block diagram showing an attendant calling device 8 attached to each of the passenger seats 1. That is, the CPU (central processing unit) 9 is a ROM that stores various control programs via a bus line 10 including an address bus and a data bus.
11, R for storing variable data such as own seat number 13
AM14, a switch circuit 15 to which switch operation information is input from the attendant staff call switch 4, and a polling signal from the control device 3 are received, and the own seat number 13 is wirelessly output and transmitted at the timing designated by this polling signal. The I / O port 17 for sending the passenger seat number 13 to the circuit 16 is controlled.

FIG. 3 is a block diagram showing the control device 3. That is, the CPU 18 includes a ROM 20 for storing control programs and the like, and a staff number memory 21 via the bus line 19.
RAM 22 for storing variable data such as the above, the keyboard 7, the attendant calling devices 8 of the seat numbers 1 to 16 and the receiving devices 2 of the attendant numbers 17 to 21 are always receiving timing and transmitting from the numbers 1 to 21 The polling signal designating the timing is output, the seat number transmitted from each staff calling device 8 at the timing designated by the polling signal is received, and the calling signal is sent to each receiving device 2 at the timing designated by the polling signal. It controls the I / O port 24 and the like for inputting / outputting transmitted / received data to / from the transmitting / receiving device 23.

In the staff number memory 21, the staff numbers 17 to 21 of the attendant staff in charge are stored for each of the seat numbers 1 to 16.

FIG. 4 is a block diagram showing each receiving device 2. That is, the CPU (central processing unit) 25 stores, via the bus line 26, a ROM 27 that stores a control program, and an R that stores variable data such as a personnel number (reception device number) of its own.
AM28, a buzzer drive circuit 29 for ringing the buzzer 6,
It controls the display drive circuit 30 that sends display data to the display 5, the I / O port 32 and the like to which the received data is input from the receiving circuit 31 that receives the calling signal that is sent in synchronization with the polling signal from the controller 3. To do.

In the passenger attendant calling system thus configured,
First, a key entry operation of the keyboard 7 is performed to set a staff number corresponding to each seat number in the staff number memory 21 of the RAM 22 of the control device 3.

Then, when the power of each device is turned on, as described above, the control device 3 constantly sends a polling signal to each staff calling device 8 and each receiving device 2. In this state, when the customer presses the passenger clerk call switch 4 of the passenger seat 1, the CPU 9 wirelessly outputs the passenger seat number of the RAM 14 from the transmission / reception circuit 16 at the timing specified by the polling signal as the own passenger seat number.

When the control device 3 receives the seat number, it searches the staff number memory 21 of the RAM 22 with this seat number and reads the staff number corresponding to this seat number. Then, the read staff number and passenger seat number are used as a calling signal to wirelessly output at the timing of the staff number designated by the polling signal.

The call signal transmitted from each receiving device 2 or the control device 3 is received, and the buzzer 6 is sounded via the buzzer drive circuit 29 only when the staff number included in the call signal matches the staff number of the user. . Further, the passenger seat number included in the calling signal is displayed on the display device 5 via the display driving device 30. Therefore, by listening to the buzzer, it is immediately understood that the clerk in possession of the receiving device 2 is called by the customer in the occupant seat 1, which he is in charge of.
By looking at the display number on the display 5, it is possible to immediately identify the passenger seat at which the call is made.

As described above, since the attendant calling device 8 arranged in each passenger seat 1 and each receiving device 2 carried by each attendant staff are wirelessly communicated with each other via the control device 3, each attendant staff is in charge. There is no need to constantly monitor the seats in charge. Therefore, one seat attendant can handle more seats, so that the overall work efficiency can be improved.

Also, for the customer, only by operating the passenger seat call switch 4 attached to the passenger seat 1, the call is immediately transmitted to the staff member in charge, so that the service to the customer can be improved.

Furthermore, since it is not necessary to lay a signal line between each device, the installation work is simplified.

The present invention is not limited to the above embodiment. In the embodiment, the number of receivers 2 installed is set to five, which is less than the number of seats, but by changing the setting content of the staff number memory 21 of the control device 3, the number of receivers installed can be changed according to the number of seat attendants. Can be changed arbitrarily.

[Effects of the Invention] As described above, according to the present invention, the staff calling device installed in each seat and the receiving device carried by each seat staff are connected by wireless communication, so that each seat can be operated by the staff. Calls can be reliably and instantly transmitted to the attendant staff in charge, improving the service to customers and improving the work efficiency of the attendant staff.

[Brief description of drawings]

FIG. 1 shows a system for calling an attendant staff according to an embodiment of the present invention. FIG. 1 is a block diagram showing the entire system, FIG. 2 is a block diagram showing an attendant calling device, and FIG. 3 is a control device. FIG. 4 is a block diagram showing the receiving device. 1 ... seats, 2 ... reception device, 3 ... control device, 4 ...
Guest attendant call switch, 5 ... Display, 6 ... Buzzer,
7 ... keyboard, 8 ... valve calling device, 9,18,2
5 ... CPU, 16, 23 ... Transmitting / receiving circuit, 14, 2
2, 28 ... RAM, 21 ... Staff number memory, 31 ...
… Receiving circuit.

Claims (1)

[Claims] 1. A plurality of staff calling devices which are provided for each passenger seat and wirelessly output their own passenger seat numbers in response to a switch operation of a passenger seat calling switch, and a staff number of a staff member in charge of each seat. A clerk number memory for storing a clerk number memory for reading the clerk number corresponding to the passenger seat number received from each clerk calling device from the clerk number memory, and a calling signal including the read clerk number and the occupant seat number. A wirelessly output control device and a call signal from the control device are received, a ring tone is generated when the call signal includes an attendant number, and a seat number included in the call signal is displayed. A system for calling a clerk at a seat, comprising a plurality of receiving devices displayed on the display.